ON THE WEB ON THE GOAT HOME

>Quick Start Guide

IMPORTANT INFORMATION For questions or concerns, call: 800.256.3352

To log on to your portal: bbsecurity.centurylink.com

To log on to your mobile portal: bbmportal.centurylink.com

To find a CenturyLink Store near you: centurylink.com/stores

Quick Start GuideIntroducing a whole new level of security for the things that matter most in your life. Whether you’re home or away, at your desk or on the go, our interactive home security system makes it simple to monitor your property, keep your loved ones safe, and stay connected to home and family from anywhere.

This guide was designed to help you learn how to use the basic features of your new system.

CenturyLink Smart Home

ON THE WEB ON THE GOAT HOME

Contents

Home Security ..........................................................................................4

System Status Icons ...................................................................................5

Introduction .................................................................................................5

Arm/Disarm .................................................................................................5

Arm/Disarm with Key Fob ...........................................................................5

Arm with Bypass .........................................................................................5

Web Access ...............................................................................................6

Introduction .................................................................................................6

Signing In .....................................................................................................6

Website Summary Tab ................................................................................6

Security .......................................................................................................7

Other Devices .............................................................................................8

Notable Events ............................................................................................8

Cameras ......................................................................................................9

Today’s Schedule ........................................................................................9

History Tab ................................................................................................10

Alerts Tab ..................................................................................................10

Automations Tab ....................................................................................... 11

Schedules Tab ........................................................................................... 11

System Tab ................................................................................................12

Support ......................................................................................................12

Android/iPhone®/iPad® Access .............................................................13

Introduction ...............................................................................................13

Security .....................................................................................................13

Cameras ....................................................................................................14

Lights .........................................................................................................14

Thermostat ................................................................................................15

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Home Security

IntroductionThis guide shows you how to arm and disarm your system with the security panel and more.

Arm Arm Doors and Windows Only

1. Make sure all doors and windows are closed. 2. Press [Security] button. 3. Press [Arm] button.4. Press [Stay] button.

Arm All Sensors and Motion Detectors

1. Make sure all doors and windows are closed. 2. Press [Security] button. 3. Press [Arm] button.4. Press [Away] button.

Disarm 1. Enter access code.

Arm with Bypass You can arm your system even if a door or window is open.

1. Press [Security] button.2. Press [Arm] button.3. Press [Bypass All] button.4. Enter user code.5. Press [Stay] or [Away] button to arm the system.

Arm/Disarm with Key Fob Make sure all doors and windows are closed.

1. Press the [Man inside home button] for 2 seconds until red LED appears. This arms the system into the stay mode.

2. Press the [Man outside home button] for 2 seconds until red LED appears. This arms the system into the away mode.

3. To disarm, press the [Unlock symbol] but ton for 2 seconds until you see the red LED appear.

4. If the alarm fails to disarm, go to the control panel and enter access code. Or contact your Central Monitoring Station as soon as possible.

System Status IconsAll interfaces, except for the security panel, include the following system icons that provide an at-a-glance overview of the status of your system.

Smaller symbols appear on the green or red system icons when there is more information to report:

The security panel is disarmed.

A red diamond indicates a sensor/panel problem.

The security panel is armed, either in stay or away mode.

The security panel has sensed an open door/window. A number will display in the yellow bubble to indicate the amount of doors/windows open.

The security panel is in an alarm state that requires immediate attention.

A red diamond and a yellow bubble indicate both a sensor/panel problem and a door/window are open.

The security panel or iHub is offline.

The security panel has sensed motion.

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SecurityIndicates the overall status of your security system, including:

To arm/disarm your security system:

1. Click [Arm Away] to activate all security sensors including motion sensors.

2. Click [Arm Stay] to activate security sensors on doors and windows only.

3. Once clicked, your system will arm in a few seconds and indicate the new status.

4. Click [Disarm] to return the security system to the disarmed state.

Device States

The current state of all security devices connected to your system appears here. Click the device name to see the recent history.

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Signing InYou will need to sign in each time you access the website.

1. Go to bbsecurity.centurylink.com

2. Enter your Username and Password.

3. Click [Sign In].

4. You can bypass security questions by selecting [Next].

Website Summary TabThe Summary tab provides a snapshot overview of your entire system. From this page, you can view general status information about your home and security system, and access various tabs to change system settings.

See Page 7

See Page 8

See Page 8

Introduction

Access your interactive home security system through your personal, secure webpage. Check the status of your home, arm and disarm your system, see live video of your home, view video clips and pictures, change settings and much more from anywhere you have Internet access.

Web Access

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Other DevicesIndicates the status of devices connected to the system and allows you to quickly turn lights on or off and adjust your thermostat. If a scroll bar is visible, you can scroll down to see more information.

To turn a light on or off:

1. Click [>>] next to the light you want to adjust. A pop-up window will appear with the current status.

2. If the light is an On/Off Lamp, click [Turn On] or [Turn Off].

3. If the light is on a dimmer, use the slider to adjust the desired brightness and click [OK].

To adjust the thermostat:

1. Click [>>] next to the thermostat you want to adjust. A pop-up window will appear with the current temperature.

2. Select a Cool if above temperature.

3. Select a Heat if below temperature.

4. Choose a heating or cooling mode.

5. Click [Set]. Your change will take effect in a few seconds.

6. Click [OK] to close the pop-up window.

Notable EventsView details of recent activity that might warrant attention (i.e., alarms, unexpected conditions, etc.). Click an event for more details.

To view additional event history:

1. Scroll to the bottom of the list.

2. Click [More].

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Web Access

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CamerasDisplays live video and recent video clips and pictures from the cameras installed in your home.

To view individual pictures or video clips:

1. Click any picture or video clip from the camera you want to see (video clips have the < add video film icon > in the top left corner).

2. In the large view, click [< Older] to view the previous picture or video clip.

3. Click [Newer >] to view the next picture or video clip.

4. Use the buttons at the bottom of the screen to delete the picture or clip, email the clip, save it to your computer, and more.

To view live video:

1. Click [Live Video]. A new window will appear with the requested video.

2. If you have more than one camera connected to your system, click Large View above one of the video screens to control the respective camera.

3. Click [Take Picture] to capture a still image. You can access the new image in the Cameras section of the Summary Page.

4. Click [Capture Clip] to take and save a short video. You can access the new video clip in the Cameras section of the Summary Page.

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Today’s ScheduleView schedules you created that control your system and devices. To learn how to add a new schedule, see the Schedules Tab section.

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Web Access

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History TabView details of actions the security system has taken during the past 24 hours, or as far back as 30 days.

1. Click the History tab.

2. Click [Selected Device] to narrow your view to a certain device.

3. Select an action from the top menu to narrow the history down further.

4. Click [Time Period] to change the time period of activities that are displayed.

Alerts TabClick the Alerts tab to set your system to send email or text message alerts to you and others when events occur, or do not occur, in your home.

To add an Alert:

1. Click the Alerts tab.

2. Click [Add Alert].

3. To be alerted when an event occurs, click “When something happens” and then OK. You can also set up alerts for anticipated events that do not occur (“When something does not happen”) or when a system event happens.

4. Select the “trigger” that will initiate the alert.

5. Select the specific event that is to occur.

6. Use the Active menu to determine when you want the Alert to occur.

7. Create a custom message to accompany the notification.

8. Indicate if you would like the system to attach a picture or video clip to your alert.

9. Click [Save].

Tip: Use alerts to notify you when your children arrive home from school and when the pet sitter or housekeeper enters your home.

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Web Access

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Automations TabInitiate specific actions when certain devices are triggered.

To add an Automation:

1. Click the Automations tab.

2. Click [Add Automation].

3. Select a Trigger and an Event. For example, Front Door and Open.

4. Use the Active menu to determine when you want the Automation to occur.

5. Select the Action that will happen when this event occurs.

6. Click [Save].

Tip: Use automations to help you save energy. For example, set your system to turn lights and thermostats off when motion sensors detect no motion.

Schedules TabYour alarm system can be set to conduct various activities at predetermined days and times.

To create a new scheduled event:

1. Click the Schedules Tab.

2. Click [Add Schedule].

3. Give your new schedule a name. For instance, “Turn On/Off Light.”

4. Select the time you would like this to occur.

5. Check “More Options” to establish Start and Stop times for this schedule.

6. Select the days this schedule will occur.

7. Choose a Start Action. For instance, “Turn Lamp On” to turn the patio light on.

8. Choose an End Action. For instance, “Turn Lamp Off” to turn the patio light off.

9. Select the Home Management Modes for this action to occur.

10. Click [Save].

Tip: Use schedules to help you save energy. Set lights and thermostats to turn off when you usually leave for work, and back on when you usually arrive home every day.

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Web Access Android/ iPhone® / iPad® Access

SecurityThe Security Screen is the home screen for the application. It indicates the status of your security system and enables you to arm and disarm it.

To arm/disarm your security system:

1. On the Security Screen, tap [Arm].

2. Tap [Arm All] to activate all security sensors, including motion sensors.

3. Tap [Arm Doors & Windows] to activate security sensors on doors and windows only.

4. Once activated, your system will arm in a few seconds and indicate the new status.

5. Tap [Disarm] to return the security system to the disarmed state.

SupportClick the [Help] icon at the top right hand corner of your Customer Portal page. Use this link to search for your topic.

Introduction

The iPhone® application allows you to access a core set of security system functions using your iPhone® or iPad®. The application contains only the essential functionality available through Web access.

To launch the application, tap on the home screen of your iPhone® or iPad®.

Note: This application requires your iPhone® or iPad® to be connected to the Internet. If you have never set up the Wi-Fi connection for your device, refer to your Apple documentation for instructions.

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App DownloadsDownload applications from app stores by searching for CenturyLink Home.

Android: Google Play iPhone®/iPad®: Apple app store

iPhone® and iPad® are registered trademarks of Apple, Inc. All other marks are property of their respective owners.17

System Tab• Click the [System] tab to view the status of all devices

connected to your system. Green lights indicate all devices are online and working properly.

• Click [Users] to view a list of users who have access to your system. Select [Add User] to invite a new user to use your system or to give access to an existing user.

• Click [Settings] to change time zone and Home Management Mode settings.

SupportClick [Customer Support] at the bottom of the page. You can choose to get online help or fill out the customer support form to contact Customer Support.

Web Access

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Android/ iPhone® / iPad® Access

CamerasThe first time you tap [Cameras], the Camera screen appears and lists all installed and available cameras at your site. Here you can:

1. Tap [Live] next to any camera to display live video from the camera.

2. Tap the name of any camera to view thumbnails of the pictures and video clips captured by that camera.

3. Search through recent thumbnails and video clips by tapping [1 Hour], [4 Hours], [Day], or [Week]. Scroll through the calendar to narrow your search even more.

4. Tap on the icons that appear in the calendar to view the clip or image. Tap any picture or video thumbnail for a full-size view of that picture or video clip.

LightsThe Lights Screen lists all of the lights connected to your system via the plug-in modules.

1. Tap the name of any light to display the Light Screen for that light.

2. If the light is on, tap [Off] to turn it off.

3. If the light is off, tap [On] to turn it on.

4. If the light includes the dimmer function, you can adjust its brightness by sliding the slide bar. Slide to the left to make the light dimmer. Slide to the right to make the light brighter.

5. When you turn off a light with a dimmer, the brightness level goes all the way to the left. When you turn that light on again, the brightness level goes all the way to the right – full brightness.

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Service is available in select areas in select cities only. CenturyLink High-Speed Internet must be 1.5 Mbps or higher. Smart Home terms and conditions presented at installation and must be accepted prior to using the service. An early termination fee will be assessed if service is terminated before the end of the term agreement and be determined by the MRC multiplied by the number of months remaining in the agreement plus any applicable, remaining equipment monthly installment fees. Activation and installation fees will vary depending upon package selected; see centurylink.com/smart for details. Equipment through CenturyLink is required; standard equipment package included with three year term commitment for a limited time. Fees will apply on all additional equipment requested or required for service. Rates exclude taxes, fees and surcharges. Credit approval and deposit may be required. Restrictions apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com. See centurylink.com/help for taxes, fees and surcharges. CenturyLink Smart Home –Service is transferable to another location within CenturyLink landline service areas where CenturyLink High-Speed Internet (up to 1.5 Mbps or higher) is available. Features may vary and interfacing with certain third party devices or plans may not be available. Licenses – Some states require licensing to perform security monitoring services. In those states where CSS offers such services, our licenses are listed as follows: AL Alabama Electronic Security Board of Licensure 927, 7956 Vaughn Rd., Montgomery, AL 36116, (334) 264-9388; AR E080 Board of Private Investigators & Private Security Agencies, #1 State Police Plaza Dr., Little Rock, AR 72209, (501) 618-8600; AZ ROC 274396; CO 720093 Colorado Springs Burglar Alarm License, 1053434 Denver Burglar Alarm Systems Business License, 1056182 Denver Central Station Business License, 7404 Douglas County False Alarm Reduction Program; FL EF20000931; IL 127001437; LA F82 & F83; MI 8002000002, Department of Regulatory Affairs, 7150 Terrace Dr. 1st Floor, Wing B, Lansing, MI 48913, (517) 241-9288, Fax (517) 373-1044; MT FPL-BEL-000631, FPL-IEL-000632 Dept. of Labor & Industry – Fire Prevention Licensure Program, 301 S. Park Ave., Helena, MT 59620-0517, (406) 841-2064; NC 2321CSA with BPN-007353P10 Alarm Systems Licensing Bd., 1631 Midtown Plaza, Ste. 104, Raleigh, NC 27609, (919) 875-3611; NE 604 Omaha False Alarm Reduction Program; NJ 34FB00046200, 34BA00183400, 34FA00142400 New Jersey Office of the Attorney General, Division of Consumer Affairs, Fire Alarm, Burglar Alarm and Locksmith Advisory Committee, 124 Halsey St. 6th Fl., Newark, NJ 07102, (973) 504-6245; NM 371128, 371129, 778 Albuquerque False Alarm Reduction Unit; NV B1300163C153571 Las Vegas, 2000053-032 Clark County Alarm Systems Monitoring License; 2012480159 Henderson Central Monitoring Station, 401X AlarmSystems Business/2011301497 Henderson Business License; OH 11-066 Mansfield Alarm Company License; OK 1795 with 011698; OR 45222; TN 1188 with 892; TX ACR-1825, AMT-1741196, APS-1742092 Texas Dept. of Insurance, 333 Guadalupe, Austin, TX 78714-9221 (512) 305-7900; B09304 Texas Private Security Bureau, 5805 N. Lamar Blvd, Austin 78752; SC 13428, 13480 South Carolina Department of Labor, Licensing & Regulation, Contractor’s Licensing Board, 110 Centerview Dr, Columbia, SC 29211, (803) 896-4686; UT 7973682-6501, VA 11-6450; WA Seattle 752245; WI La Crosse 7975; WY LV-A-26207 © 2016 CenturyLink. All Rights Reserved. All other marks are property of their respective owners.

Notes

ThermostatThe Thermostat Screen lists all of the installed thermostats at your site.

1. Tap the name of any thermostat to display more information about that thermostat.

2. Choose the mode (Cool, Heat or Off).

3. Press the up and down arrows to adjust the heat and cool setpoints.

4. The timeline below the temperature displays a graph that indicates the temperature fluctuations during the selected period of time.

5. The numbers on the right show the high and low temperatures during the selected period of time.

©2016 iControl Networks, Inc. All Rights Reserved. iControl, iControl Networks, Powered by iControl and the iControl logos are trademarks of iControl Networks. EV16CKGUD6671

IMPORTANT INFORMATION For questions or concerns, call: 800.256.3352

To log on to your portal: bbsecurity.centurylink.com

To log on to your mobile portal: bbmportal.centurylink.com

To find a CenturyLink store near you: centurylink.com/stores