CREC Payment PortalApril 2018

Table of Contents

Description Page(s)

Overview 1 - 5

Payments Tab 6 – 15

My Account Tab 16 - 20

My Usage Tab 21 - 25

My Alerts 26

Troubleshooting 27 - 28

SEDC Portal (Certified) Browsers include:• Internet Explorer version 10 or higher• Firefox for Windows version 34 or higher• Chrome for Windows or Mac version 39 or higher• Safari for Mac version 7 or higher

What browser are you using? Troubleshooting Page 22/23

Customer Portal• The Basics

1

WWW.CUIVRE.COM

1st time users will need to create a User ID and password.

2

Customer Portal• Login

3

Customer Portal•Create User ID

4

Customer Portal•Create User ID

Customer Portal•Main Screen

5

Payments Tab

6

Payments Tab•Make Payment Today

7

8

9

Payments Tab•Auto-Pay

10

Payments Tab•Auto-Pay

11

Payments Tab•One Time Future

12

Payments Tab•One Time Future

13

Payments Tab• Payment Profile

14

Note: Updating the Payment Profile DOES NOT update Auto-Pay

Payments Tab• Payment Profile

15

My Account Tab

16

My Account Tab•Deposits

17

My Account Tab• E-Notifications

18

My Account Tab•Change Password

19

My Account Tab•Change User ID

20

My Usage Tab

21

My Usage Tab•Billing History

22

My Usage Tab• Payment History

23

My Usage Tab•Arrangements

24

My Usage Tab•Usage History

25

My Alerts

26

Customer Portal• Troubleshooting

If the Portal screen does not appear:

Internet Explorer version 10 or higher• Open IE10 Browser• Click on Tools (Wrench in Upper Right Hand Corner) • Select Internet Options• Click on Privacy Tab• Click on Settings• Type in https://billing.cuivre.com/oscp/ in “Address of website to allow:”• Click “Add” and then “Close”

Firefox version 34 or higher• Select "Tools" from the top of your Firefox window.• Choose "Options" from the drop-down menu.• Select the "Content" tab.• Click on “Exceptions”• Type in https://billing.cuivre.com/oscp/ in “Address of website”• Click on “Allow” and then “Close”

27

Chrome for Windows or Mac version 39 or higher Click the Chrome menu on the browser toolbar.• Select Settings.• Click Show advanced settings.• In the "Privacy" section, click the Content settings button.• In the "Pop-ups" section, click Manage exceptions• Right-click in the Hostname pattern field and

enter https://billing.cuivre.com/oscp/• Confirm the Behavior is set to Allow and click OK

Safari for Mac version 7 or higher• In the Safari Browser you can change your Pop-Up settings by going to the menu and selecting the

Preferences options. Once you have done this, you can then select the Security options. Remove the check-mark from Block Pop-Up Windows and you are done. NOTE: You cannot unblock a single website in Safari, so the pop-up blocker will need to be turned back on after the site visit is complete.

I-pad• Open the "Settings" menu on your Home screen• Tap the "Safari" tab on the Settings page. The Safari preferences screen loads• Scroll down the page to the "Security " section• Slide the "Block Pop-Ups" switch to the "Off" position• Press the "Home" button to return to your Home screen

Customer Portal• Troubleshooting

28