quality management training
DESCRIPTION
TRANSCRIPT
T: 800 2212 Fax: + 971 (2) 586 0256 E: [email protected] W: aimevents.net
ur Expert Workshop Facilitator
____________________________________Organized By______________________________________
On successful completion of this 5 days extensive training course, you will be able to:
Understand the 12 principal modules and the fundamentals of the quality management concept
Develop robust quality management policies, processes and tactics that enable managing all activities across your organization and improve the way your organization operates at all levels
Establish processes appropriate to achieving the organization's strategy while ensuring that they are capable of responding quickly to a changing environment
Encourage and maintain processes for innovation to create a learning environment and ensure progressive and continuous improvement
Manage the organizational transformation and understand necessary techniques to lead a successful transformation journey
Learn effective tools used by leaders to drive organizational performance excellence while emphasizing on the value of team work in building effective and healthy organization
Who Should Attend?
CEOs, VPs, Managers and Senior Executives in every business sector inspired to operate with excellence to ensure organizational continued success.
Asset managers, business leaders and other members in the organization who are engaged or will be engaged in the development, roll-out, implementation and review of the quality management systems
Technical auditors
Integrity, QA/QC Specialists and Engineers
17 – 21 June 2012, Westin Golf Resort & Spa, Abu Dhabi, UAE
Quality Management
Managing for Sustainable Success and Organizational Excellence
Your Expert Course Facilitator: Abdelaziz M. Salah Eldin Quality & Integrity Management Consultant Hudson Technology & Strategic Studies Canada
T: 800 2212 Fax: + 971 (2) 586 0256 E: [email protected] W: aimevents.net
Quality Management 17 – 21 June 2012
Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi, UAE
Registration will be at 08:00 on Day One, 17 June 2012. The course will be for five days with refreshments and lunch and will
finish at 17:00 on 21 June 2012.
Technical and financial capabilities are no longer the principal competitive determinants in any business sector. What differentiates a successful organization from unsuccessful one is a superior “world-class” quality management system championed by conscious leaders. A system that is clearly communicated, accepted and supported by people in the organization and by other interested parties.
Countless academic studies show that a Vision, Mission and Value statement actively contribute to the overall performance of an organization and greatly help in achieving its objectives. The Vision provides the focus for everyone to know which direction the organization is moving towards to best achieve its objectives and how it wants to be seen by its interested parties. The Mission describes how the organization will achieve its objectives and the Values define how it will behave along the way. Quality Management is nowadays the gate to operational excellence that many companies have embraced the principles to maintain their competitive edge in their line of business. The aim of a quality management system is to contribute to the successful achievement of the organization’s vision and gives assurance to management and shareholders of stainable improvement.
Through business case reviews, a series of exercises, interactive sessions and group discussions, you will be able to comprehend the fundamental requirements of a Quality Management System and understand how to use the tools to manage sustainable success and organizational excellence. Course size is limited to 15 delegates only, to allow effective coverage, stimulate discussions and enable group networking and interaction.
Throughout the course, you will be encouraged to discuss your organization’s specific challenges, seek group views and be guided to develop your own agenda for implementation upon returning to your workplace
The course facilitator will use his patented “Hudson Express Train Game” as an educational tool to measure the your understanding of the course materials, practice quality management fundamentals and encourage leadership / team building spirit in a competitive and joyful environment
The handout materials not only include 380 power point presentation slides but also a set of carefully designed tutorial notes of 100 pages which stand alone as personal tuition packages and a life time reference to allow you to work at your own pace throughout the entire training material addressed during the 5 days course.
T: 800 2212 Fax: + 971 (2) 586 0256 E: [email protected] W: aimevents.net
Quality Management 17 – 21 June 2012
Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi, UAE
Registration will be at 08:00 on Day One, 17 June 2012. The course will be for five days with refreshments and lunch and will
finish at 17:00 on 21 June 2012.
Section I: Quality Management Fundamentals
Introduction
Objectives
Quality management principles
Definition of Quality Management
Managing for the sustained success of an
organization
The organization's environment
Objectives
o Business Objective
o Tactical Objectives
Quality Management Strategy
Quality Management Modules
Quality Management Historical Background
Quality management awards
o The International Organization for
Standardization (ISO)
o The Malcolm Baldrige National Quality
Award
o The EFQM Excellence Model
o National Quality Institute, Canada
Quality management organizations
Total Quality Management TQM
Factor that causes poor Quality
Quality standards
The Rise of Quality
The Fall of Quality
Section II: Six Sigma
Six Sigma 6Ơ
o Historical Overview
o Six Sigma Methodologies
DMAIC
DMADV
o Origin and meaning of the term "six
sigma process"
o Six Sigma Implementation
o Criticism about 6 Sigma
o Potential negative effects of 6 Sigma
Section III: Quality Management System
Module 1: Organisation’s Quality Management Policy
and Strategy
Mission, Vision & Values
Quality Management Policy
Strategy and Policy Formulation
Strategy and Policy Deployment
Strategy and Policy Communication (Roll-out)
Module 2: Process management
Processes and Practices
Process Planning and Control
Process Responsibility and Authority
Management of Changes
Management of Change procedures
Module 3: Resource management
Infrastructure
Financial resources
Natural resources
Suppliers and partners
Manpower Recourses (People)
o Competence & Competence assurance of
people
o People development plan
o Involvement and motivation of People
o Work environment
o Communication and feedback
Module 4: Information Management and data
Acquisition
Accessibility & Integrity
Data Validation
Types of Data
Module 5: Hazard Identification & Risk Assessment
Risk concept
Risk identification
Risk Assessment
Risk Matrix
o Using a Risk Matrix
o Probability Effect Categories
o Consequence Effect Categories
Acceptable Risks
Mitigation Activities
The Risk Assessment Team
Closing the Risk Assessment
What If ? Analysis
Emergency preparedness and response
T: 800 2212 Fax: + 971 (2) 586 0256 E: [email protected] W: aimevents.net
Module 6: Implementation Plan
Quality Management Plans
Rolls & Responsibilities
Module 7: Monitoring and Inspection
Monitoring
Analysis
Operational control
o Control of imported risks
o Controls on specific tasks
o Controls on through-life management of
plant and equipment
Quality-related failures
o Immediate action
o Recording
o Investigation
o Corrective action
o Preventive action
o Action tracking
Non-conformance and incident analysis
Monitoring and communicating results
Module 8: Performance Measures & Reporting
Schedules
Performance Measure
Performance and condition measurement and
monitoring
Reporting Schedules
Module 9: Tactical Review and Audit
Tactical review
o External Audits
o Internal audit
Self-assessment
Benchmarking
Module 10: Improvement, innovation and learning
Improvement through Technology
Innovation
Learning
Module 11: Knowledge, Experience Gained & Lessons
Learnt
Knowledge
Experience Gained & Lessons Learnt
Module 12: Management review and continual
improvement
Section IV Leadership
What qualities distinguish an individual as a leader?"
Rise of alternative theories
Attribute pattern approach
o Behavioral and style theories
o Situational and contingency theories
o Functional theory
o Transactional and transformational
leadership theories
o Emotions
o Neo-emergent theory
Leadership styles
Performance
The ontological/phenomenological model for
leadership
Section V Team building
Reasons for team building
What are team-building exercises and what is their
purpose?
Types of team-building exercises
Models of team behavior
Organizational development
What does a team-building consultant do?
Section VI Leading Change
Why transformation efforts fails
Eight steps to transforming your organization
Common organization transformation pitfalls
Section VII
Change Leadership
Understanding the requirements of transformation
Creating integrated transformational change
Transforming the mindsets of leaders and employees
Developing conscious change leaders
Addressing the cultural imperative for changes
Learning and course correcting
Your Expert Workshop Facilitator Abdelaziz M. Salah Eldin Operation & Integrity Advisor Hudson Technology & Strategic Studies Ottawa-Canada
Very useful training - there was a nice balance between learning and team activities, which I found very good - NAFTA, Slovakia
The course material was really wonderful and well documented. I have attended many courses in the past but nothing matched this - Abu Dhabi Marine Operating Company. UAE
One of the best training courses I have ever joined, interesting agenda supported by amazing instructor, organizers and participants - Bluewater, Netherlands
Testimonials
T: 800 2212 Fax: + 971 (2) 586 0256 E: [email protected] W: aimevents.net
Event Name
Date
Government Bodies, Academia and NGOs Semi-Government and Private Companies
Before 20 May 2012 Final Price Before 20 May 2012 Final Price
Quality
Management
System
17 – 21 June 2012
(5 days)
$2,400
$2,900
$3,400
$3,900
Forum Fees include event documentation, refreshments and lunch. They do not include travel or accommodation.
Delegate Details
Company Name: ___________________________________________________ Tel: _______________________ Fax: _____________________ Address: _______________________________________________ Postcode: _____________ Country: _________________________________ No of Employees: ________________________________________ Nature of Business: _____________________________________________ YES, I would like to receive information about future events via email / mobile Please send invoice to the above address. I wish to pay by credit card
Quality Management 17 – 21 June 2012
Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi, UAE
Name: _____________________________________________________________ Job Title: _________________________________________ Email: _____________________________ Mob: ________________________ Tel: _______________________ Fax: _____________________
Register 2 delegates for the event and bring
a 3rd colleague for FREE
AIM/C/012
Terms and Conditions: Payments: A confirmation letter and invoice via email will be sent upon receipt of your registration. Payment must be received within 30 days of the invoice being issued. Please note that, in any case, the full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. Cancellation: If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled within 7days of the event are subject to a fee of 50% administration charge. Registrations cancelled less than 7 days before the event must be paid in full. Abu Dhabi University Knowledge Group (ADUKG) will not be liable for refunds should visas not be obtained. Any refund will exclude any flight or hotel cancellation charges. Visas: ADUKG is not responsible for arranging your visa. If you require a visa, you should contact the hotel you wish to stay at as soon as possible. Program Changes: ADUKG reserves the right to make changes to the program, venue, speakers and timings at any time without prior notice. By submitting your registration you agree to be bound by the terms and conditions in full.
3 for 2 Special Group Booking Offer
Register 3 delegates for the forum and bring a
4thcolleagues for FREE
Name: _____________________________________________________________ Job Title: _________________________________________ Email: _____________________________ Mob: ________________________ Tel: _______________________ Fax: _____________________