training program in quality management and professional

Training Program in Quality Management and

Professional Development

2020

Quality Management Systems for Automotive Industry based on IATF 16949

HOW CAN YOU BENEFIT FROM THE IATF 16949 CERTIFICATION?

This certification will give you the opportunity to acquire the necessary technical skills in the automotive industry

and boost your international acceptance and credibility, whereby you will become the most attractive candidate

in the job market. Ultimately, it provides you with consistency and confidence in operations and improves your

reputation among different companies operating in the automotive industry. Being certified against this standard

will allow you to improve product and process quality, and the organization’s reliability.

WHAT BENEFITS WILL IT BRING TO YOUR ORGANIZATION?

Quality Management for Automotive Industry supports an organization in improving the overall

performance and customer focus. Moreover, this standard helps your organization enhance its reputation

and commitment to providing high quality products and services, achieve to comply to statutory, regulatory

and market requirements and meet or exceed customer satisfaction.

COURSE BENEFITS DURATION

IATF 16949 Management Overview

Comprehend the basic concepts of an Automotive Quality

Management System (AQMS) 1 day

IATF 16949 Foundation

Learn the basic elements to implement and manage an

Automotive Quality Management System (AQMS),

requirements presentation

2 days

IATF 16949 Internal Auditor

Develop the necessary expertise to support an organization

in establishing, implementing, managing, auditing and

maintaining an Automotive Quality Management System

(AQMS) using the ISO 19011 guide lines

4 days

IATF 16949 Lead Auditor

Develop the necessary expertise to perform an Automotive

Quality Management System (AQMS) audit by applying

widely recognized audit principles, procedures and

techniques

5 days

CORE TOOLS HOW CAN YOU BENEFIT FROM THE CORE TOOLS CERTIFICATION? Will gain a basic understanding of the core tools used in New Product Development for effective auditing

programs and hands-on approach to AQP and its relationship to program management to give the knowledge

and skills needed to participate in a team that will introduce new products and processes smoothly.

Focus on the use of Process Management to achieve standardization and improvement using Process Flow

Diagrams, Process FMEA and Process Control Plans.

Understand all major automotive industry approaches to FMEAs and Control Plans and the variations in current

use.

Develop the understanding and skills necessary to measure and monitor manufacturing processes and correct

problems when they arise.

Auditors will have a firm understanding of statistical tools required for auditing an organizations knowledge and

use of statistical methods.


This CORE TOOLS seminars addresses in depth, how Process Flows, Process Failure Modes and Effects

Analysis (PFMEA), Control Plans and shop floor documentation are linked and used to achieve process

standardization and improvement. This seminar also focuses on PPAP and PSW consistent with the

requirements of IATF 16949:2016 and the AIAG Fourth Edition FMEA Manual as well as basic the basic

concepts of Statistical Process Control (SPC) and Measurement Systems Analysis (MSA).

The approaches discussed and employed in this course are consistent with the intent and guidelines in the

APQP 2nd Edition, FMEA 4th Edition, and PPAP 4th Edition manuals issued by GM, Ford and Chrysler through

the AIAG.


Understanding Core Tools (APQP, FMEA, Control Plan, PPAP, SPC, MSA)

Provide a basic understanding of the core tools used in New Product Development for effective auditing programs

5 days

APQP

Understand the five phases of APQP and the benefits of the APQP strategy. Understand Phase V and the purpose of feedback, assessment and corrective action.

2 days

FMEA

Describe the systematic group of activities that define the FMEA process. Recognize and evaluate potential failures of a product or process. Describe and quantify the severity of the effects of failures.

2 days

MSA

Explain bias, linearity, stability, repeatability and reproducibility. Identify the type of MSA study that is appropriate for the situations. Identify all important aspects of setting up a study. Explain the acceptance criteria for gage R&R studies

2 days

SPC

Identify the different uses of control charts. Explain common and special causes. Relate within and between variation to common and special causes. Identify appropriate uses for Cp, Cpk and Pp, Ppk

2 days

PPAP

Will understand and be able to list PPAP requirements and will be able to explain the purpose of PPAP levels and the relationship between APQP and PPAP.

Participants will be able to assess a PPAP package for conformance to PPAP requirements using a checklist.

1 day

Failure Mode and Effect Analysis FMEA AIAG & VDA FMEA Handbook, 1st Edition 2019 HOW CAN YOU BENEFIT FROM THE PROBLEM-SOLVING CERTIFICATION?

Suppliers delivering their product to European and North American manufacturers (OEM) are obliged to evaluate

the FMEA, based on the VDA and AIAG FMEA manuals. Occasionally, this has led to an increase in the

complexity of product development and improvement for suppliers. Joint requirements and expectations for

FMEA now enable suppliers to design a coherent process for FMEA that meets the needs and expectations of

their respective customers.


The objective of this workshop is to teach the basics of FMEA and to give practical tips for application.


FMEA AIAG & VDA FMEA Handbook, 1st Edition 2019

Learn the basic elements to implement FMEA AIAG & VDA

Workshop Harmonized AIAG-VDA FMEA

2 days 1 day

CUSTOMER SPECIFIC REQUIREMENTS

HOW CAN YOU BENEFIT FROM THE CSR CERTIFICATION? IATF 16949 was developed in partnership with major players in the automotive industry. Because the automotive

industry is so comprehensive in the QMS guidelines it wants partners to follow, you can bet other manufacturing

sectors will soon require it for their processes, too.

IATF 16949 isn’t a tablet of commandments telling a supplier how to operate. Rather, its guidelines broadly

describe characteristics that a firm’s QMS must include before an automotive OEM will consider doing business

with it.

In addition to those specific areas, the standard generally guides suppliers in other key areas like internal

process auditing, problem solving and contingency planning. At its core, the IATF 16949 standard allows the

automotive industry to maintain product and process quality across its vast, complex supply chains.

Requirements of the projects for customers are specific to individual suppliers in each project. Therefore, it must

have a supplier organization up knowledge on general requirements and these requirements concern individual

brands able to apply in every department, ranging from project development through to release continuous

process to manufacture spare parts.

WHAT BENEFITS WILL IT BRING TO YOUR ORGANIZATION? The aim of the seminar is to familiarize participants on the practical use requirements in the daily practice of

following the basic IATF 16949 requirements with a connection to customer specific standards, explanation,

understanding, adoption and learn to work with them.

The successful graduate training will be able to independently implement all the requirements of individual

projects.


IATF 16949 Customer Specific Requirements of Volkswagen Group

Familiarize participants on the practical use requirements in the daily practice of following the basic IATF 16949 requirements with a connection to VDA standards and VW requirements explanation and understanding.

1 day

Renault Group Customer Specific Requirements for use with IATF 16949

Familiarize participants on the practical use requirements in the daily practice of following the basic IATF 16949 requirements with a connection to Renault requirements explanation and understanding.

1 day

PSA Group Customer Specific Requirements for use with IATF 16949

Familiarize participants on the practical use requirements in the daily practice of following the basic IATF 16949 requirements with a connection to PSA requirements explanation and understanding.

1 day

BMW Group Customer Specific Requirements for IATF 16949

Familiarize participants on the practical use requirements in the daily practice of following the basic IATF 16949 requirements with a connection to VDA standards and BMW requirements explanation and understanding.

1 day

Daimler AG Customer Specific Requirements for IATF 16949

Familiarize participants on the practical use requirements in the daily practice of following the basic IATF 16949 requirements with a connection to VDA standards and Daimler requirements explanation and understanding.

1 day

Ford Motor Company Customer Specific Requirements for IATF 16949

Familiarize participants on the practical use requirements in the daily practice of following the basic IATF 16949 requirements with a connection to Ford requirements explanation and understanding.

1 day

PROCESS AUDITOR VDA 6.3

HOW CAN YOU BENEFIT FROM THE PROCESS AUDITOR VDA 6.3 CERTIFICATION?

Utilizing the process approach and relevant specific customer requirements, this technique introduces you to the

basics for process auditors according to VDA 6.3

Introducing into the audit process, including general requirements, methods, principles, assessment schemes

and risk analysis.

Furthermore, the catalog of issues discussed by the relevant procedural elements, which means that the audit

process, it is possible to identify specific risks and potentials in the supply chain.


understand the content and intent of the process audit approach as defined in VDA 6.3. The scope of this

process audit is the entire product (or service) development process including the post-launch phase in the

automotive industry. VDA 6.3 is one of many documents produced by the VDA (Verband der

Automobilindustrie), an interest group of the German automobile manufacturers and component suppliers. It has

been adopted by German automakers as a supplier requirement.

COURSE

Internal Process Auditor VDA 6.3

BENEFITS Utilizing the process approach and relevant specific customer requirements, this technique introduces you to the basics for process auditors according to VDA 6.3

DURATION 2 day

Customer Satisfaction

HOW CAN YOU BENEFIT FROM THE CUSTOMER SATISFACTION CERTIFICATION?

Customer Satisfaction certification demonstrates your commitment towards improving customer services

as well as demonstrate to the stakeholders that you are taking the necessary measures to continually

monitor, measure and improve customer satisfaction. Moreover, by providing good services to your

customers, you can increase the chances of building long-term relationships with them. This leads to good

company references, referrals, greater business opportunities and more happy customers.


Customer Satisfaction helps your organization in establishing a systematic approach to monitor and

measure customer satisfaction. Moreover, it provides a framework that guides your organization to plan

operations, maintain and improve the monitoring and measure customer satisfaction processes.

Organizations that establish the customer satisfaction process will have the opportunity to easily determine

the degree of satisfaction (customer’s view of quality) and conformity (organization’s view of quality).

COURSE BENEFITS

Customer Satisfaction Become acquainted with the fundamentals of customer

Foundation satisfaction

Customer Satisfaction

Acquire the expertise to monitor, measure and manage Lead Manager customer satisfaction

DURATION

2 days 5 days

.

PROBLEM SOLVING HOW CAN YOU BENEFIT FROM THE PROBLEM-SOLVING CERTIFICATION?

Root Cause Analysis Certification proves that you possess the necessary knowledge and skills to

investigate the root problems/ issues, perform a cost-benefit analysis, and establish the parameters that

drive you to the Root Cause Analysis process. By understanding and employing the basic techniques

associated with Root Cause Analysis, you will be able to assist your organization to increase its

productivity and decrease inefficiencies.


By supporting critical thinking and advanced problem-solving skills, Root Cause Analysis promotes a proactive

culture within your organization. Root Cause Analysis prevents the future occurrence of system and equipment

failures, thus, driving continuous and performance improvement. Your organization will facilitate best practices of

Root Cause Analysis by selecting and applying a range of problem-solving tools, such as 5 Whys, Ishikawa,

Flowchart, Pareto chart,


Problem Solving

Learn the basic elements to conduct a

Root Cause Analysis 2 days

Six Sigma

HOW CAN YOU BENEFIT FROM THE SIX SIGMA CERTIFICATION?

Six Sigma Belts validate that you are familiar with the fundamental Lean and Six Sigma concepts and that

you acquired the necessary knowledge and skills to support an organization in improving a process and

implementing the fundamental Six Sigma principles. Certified individuals will have the opportunity to prove

that they are skilled enough to identify, analyze and solve problems along with ensuring quality

enhancements.


Six Sigma Belts Methodology helps your organization to improve the quality of its products and processes.

Moreover, this methodology will allow your organization to understand how process improvement techniques are

used and how they will help the organization to succeed and improve its business processes.

COURSE

Six Sigma Yellow Belt

Six Sigma Green Belt

BENEFITS

Learn about the fundamental principles of Six Sigma

Develop the technical knowledge and skills to improve

processes in an organizational setting

DURATION 2 days

5 days

Quality Management Systems based on ISO 9001

HOW CAN YOU BENEFIT FROM THE ISO 9001 CERTIFICATION?

This certificate will demonstrate that you possess the necessary expertise to effectively support an

organization in implementing and maintaining the best quality processes. You will be able to set out areas

of responsibilities throughout the process, which will address the risks and opportunities leading to overall

performance improvement. Furthermore, you will be able to deliver consistent services through the

effective use of resources and reach your objectives faster. This will enhance your personal performance

while improving the quality of your products and/or services.


A Quality Management System provides you organization with a set of processes and systems which will

positively engage employees, build a continual improvement culture, and lead to customer satisfaction.

Moreover, this standard will improve your organization’s credibility and image by showing that you have

met the necessary requirements. This in turn will allow customers to make confident decisions and choose

your organization among the rest.

“According to a study done by the Harvard Business School, companies that adopt ISO 9001 are much

more likely to stay in business and, in turn, experience faster sales growth than those that choose not to

pursue certification to the quality management system standard.”


ISO 9001 Management Overview

Comprehend the basic concepts of a Quality Management

System (QMS) 1 day

ISO 9001 Foundation

Learn the basic elements to implement and manage a

Quality Management System (QMS), requirements

presentation

2 days

ISO 9001 Internal Auditor



maintaining a Quality Management System (QMS) using the

ISO 19011 guide lines

4 days

ISO 9001 Lead Auditor

Develop the necessary expertise to perform a Quality

Management System (QMS) audit by applying widely

recognized audit principles, procedures and techniques

5 days

We provide auditing services and certification against ISO 9001 with PECB certification.

By effectively implementing ISO 9001 in your organization, you will substantially increase your credibility and

competitive advantage in the market.

For more information about ISO 9001 Management System Certifications, please contact us at [email protected].

mailto:[email protected]

Environmental Management Systems based on ISO 14001


This certificate will demonstrate your commitment and enable you to develop and advance your

professional career in environmental management systems. By becoming certified against this standard,

you will gain international recognition, increase resource efficiency, reduce waste and costs, and become

part of any organization, where such a certification is compulsory. Moreover, you will have an advantage

over other employees because you are following high work standards.


Environmental Management will help your organization achieve a great advantage over other competitors.

It will also demonstrate your commitment and ability to reduce potential negative environmental impacts,

while growing business. In addition, your organization will gain marketing advantage by having in place a

framework that ensures immediate response to customers and management inquiries. This will show that

you are a future oriented organization, which is highly valuable in today’s market.



Comprehend the basic concepts of an Environmental

Management System (EMS) 1 day

ISO 14001 Foundation


Environmental Management System (EMS), requirements

presentation

2 days




maintaining an Environmental Management System (EMS)

using the ISO 19011 guide lines

4 days


Develop the necessary expertise to perform an

Environmental Management System (EMS) audit by

applying widely recognized audit principles, procedures and

techniques

5 days


By effectively implementing ISO 14001 in your organization will lower operational costs, increase profitability,

and gain competitive advantage.

For more information about ISO 14001 Management System Certifications, please contact us at [email protected].


Occupational Health and Safety Management System based on ISO 45001


By obtaining an ISO 45001 certification, you will prove that you care about the well-being of employees and

that you are continually making efforts to enhance their welfare. Furthermore, you will earn a globally

recognized certificate on Occupational Health and Safety Management, which will demonstrate that you

are aware of the policies and processes needed to reduce work injuries. You will also gain a competitive

advantage by improving your brand’s reputation and increasing your capacity.


An Occupational, health and Safety Management system demonstrates that your organization has aligned

its strategic direction to the well-being of its employees and other individuals. In addition, it enables your

organization to set and evaluate performance measures, which will result in the reduction of the number of

accidents and their related costs.



Comprehend the basic concepts of an Occupational Health

and Safety Management Systems (OH& SMS) based on ISO

45001.

1 day

ISO 45001 Foundation


Occupational Health and Safety Management Systems

(OH& SMS) based on ISO 45001 and requirements

presentation

2 days




maintaining Occupational Health and Safety Management

Systems (OH& SMS) based on ISO 45001 using the ISO

19011 guide lines

4 days


Develop the necessary expertise to perform an Occupational

Health and Safety Management Systems (OH& SMS) based

on ISO 45001audit by applying widely recognized audit

principles, procedures and techniques

5 days


By certifying your management system against this standard, your organization will improve the performance

and efficiency, lower the costs and be compliant with all required regulatory laws and regulations.

For more information about ISO 45001 Management System Certification, please contact us at [email protected].


Risk Management

HOW CAN YOU BENEFIT FROM THE RISK MANAGEMENT CERTIFICATION?

Risk Management certification will prove your capabilities to improve the operational efficiencies, and to

govern and manage organizational risks. It will enable you to structure a risk management framework

based on international best practices which facilitates the identification, analysis, treatment, assessment

and evaluation of risks that are or can be faced by the organization. Moreover, this certification will help

you to analyze and assess different factors that will improve management techniques across the

organization where you operate and improve your personal performance and resilience.


Risk Management ensures that your organization has in place an effective risk management program

based on best practices, which will enable your organization to manage risks effectively in order to perform

well in an environment full of uncertainties. Risk management is a key driver for success and an important

part of strategic and operational planning, management decisions, and governance.


Risk Management Introduction

Get introduced to Risk Management based on ISO 31000 1 day

Risk Management Foundation

Become acquainted with the best practices of Risk

Management based on ISO 31000 2 days

ISO 31000 Lead Risk Manager

Master the implementation of a Risk Management Process

based on ISO 31000, and by using risk assessment

methodologies given by ISO 31010

5 days

HOW CAN YOU BENEFIT FROM THE RISK MANAGEMENT CERTIFICATION?

The course is designed to provide a comprehensive understanding of how to conduct a successful internal

or external audit as part of the audit team or as the audit team leader.

Ideal for people who are:

• required to audit management systems ISO 9001, ISO 14001, ISO 45001, IATF 16949, etc.

• required to perform internal audits within your organization

• wish to consolidate any informal experience you may have gained in your career

• want to become an internal auditor either as a part of an audit team or as an audit team leader

• are looking to work in the auditing areas of audit planning and implementation of audit programs

• developing and implement management systems to the new ISO 19011:2018 standards


The program is not industry specific as the underlying principles apply across all areas. Students will

complete the course with an understanding of the changes between the previous ISO 19011:2002 or ISO

19011:2011 revisions and the new ISO 19011:2018 standards.


ISO 19011:2018 Training

This training allows previously trained quality

professionals the ability to upgrade their existing ISO

Management Systems Auditing qualifications to meet

the new ISO 19011:2018 standards.

1 day

EXAMS

Examination and certification services, certification exams are offered on:

PAPER BASED

Paper-based exams are of two types:

1. Multiple choice “closed book” exam, where the candidates are authorized to use only the exam paper and a pen; or

2. Multiple choice “open book” exam; or 3. Essay type “open book” exam where the candidates are authorized to use the following reference

materials:

A copy of the standard in paper hardcopy Course notes from the Participant Handout Any personal notes made by the student during the courseA hard copy dictionary

ONLINE Online exams are:

Multiple choice “open book” exam.

TRAINER’S EXPERIENCE & COMPETENCES

Roland Joldis Lead Auditor & Trainer

- 10+ years experience in automotive manufacturing industry

DAIMLER, TAKATA, ZF-TRW, INTEVA, WEBEYE

- 10+ years experience in quality management

Supplier Quality Management & Plant Quality Management

- IATF Lead Auditor, EHQMS Lead Auditor, ISMS Lead Auditor, TISAX Assessor

TÜV SÜD, INTERTEK

- Automotive Trainer

RQM CERT, TÜV THÜRINGEN, DOT ELEVEN

- QMS Consultant & Implementer

Projects:

INTEVA IATF 16949, WebEye CE Cluster QMS, DOT ELEVEN QMS, Najlepsi Electric QMS,

Stay Competitive by choosing the right Certification for you and your organization

Obtain a certificate that demonstrates that you have the knowledge, experience, and skills that give you

and your customers the assurance you need to efficiently operate in an ever-growing competitive

environment.

We offer excellent programs based on best international practices, field-proven methodologies, and

internationally recognized standards, which are acknowledged as a means to promoting professionalism,

determination and competencies. A certification helps you gain professional advantage on various fields of

ISO standards, and it serves as evidence of your knowledge and commitment to support an organization

against persistent, changing and undefined threats in a moderately challenging environment.

training program in quality management and professional

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