Bitzania A. Monroy

Qualtiy Management

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Glossary1. Surpasses – Exceeding

2. Reliable – trusted

3. Consistency

4. Strive – fight

5. Approach – Focus

6. Aiming - Point

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What is Quality?

Is exceeding the customer expectations

Means the product or service does what it is intended to do

Is the extent to which the customers or users believe the product or service surpasses their needs and expectations

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Main Components of QM

.

..

.Planning Control

Assurance Improvement

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The Quality in a Product

Good Desing

Good Functionality

Reliable

Consistency

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Quality Management Principles

Organizations depend on their customers and therefore should understand current and future customer needs, should meet

customer requirements and strive to exceed customer expectations.

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Customer Focus

Leadership

Involvement of people

Process approach

Quality Management Principles

System approach to management

Continual improvement

Factual approach to decision making

Mutually beneficial supplier

relationships

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Quality in Organizations

Management approach of an organization, centered on quality, based on participation of all its members and aiming at long-term

success through customer satisfaction, and benefits to all members of the organization and to society

Buzzle: http://www.buzzle.com/editorials/5-29-2004-54815.asp

(TOTAL QUALITY MANAGEMENT)TQM

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Quality in Organizations

The Handy Guide to Quality

¿Which are the 4 main and specifics benefits that this company obtain with the application of Quality?