total quality management -quality circle
TRANSCRIPT
Group member:
STEPARIES MARTINZITA DEWI
FARIDAH ABIKZAITON MAMAT
Quality CircleVoluntary group of employee and
supervisor8-10 members QC works on the basic of a
continuous & on going process in an organization.
In 1960s first quality circle develop. Developed in Japan, it spread to
more than 50 countries.
‘’ Wherever they are, human beings are human being’’. Ishikawa wrote this book in a 1980 preface to the English translation of the Koryo.
Middle and upper management the parent-teacher
conceptbased upon recognition of the value
of the worker as a human being, as someone who willingly activities on his job, his wisdom, intelligence, experience, attitude & feelings.
3 major quality concept
Quality circle is a form of participant management.
Quality circle is a human resource development technique.
Quality circle is a problem solving technique.
Objective
Change in Attitude Self DevelopmentDevelopment of Team SpiritImproved Organizational Culture
Benefits of Forming Quality Circles
Benefits of Forming Quality Circles
Increased in quality consciousness of employees development
The benefit of QCsPromote individual self-developmentPromote team work and fellowshipImprove overall company performance and corporate image
Organization Structure
Appropriate organization structure for its effective & efficient performance.
Varies from industry to industry, organization to organization.
Element of quality circle
A steering committee Coordinator FacilitatorCircle leader Circle members
Quiz time
Launching of quality circle step• Expose middle level executives to the
concept.• Explain the concept to the employees
& invite them to volunteer as members of Quality Circle.
• Nominate senior officers as facilitators.
• Form a steering committee.
Launching Quality Circle
Arrange training of coordinators, facilitators in basics of quality circle approach, implementation techniques & operation. Later facilitator may provide training to circle leaders & circle members.
A meeting should be fixed preferably one hour a week for the quality circle to meet.
Formally inaugurate the quality circle.Arrange the necessary facilities for the
quality circle meeting & its operation.
Training Appropriate training- need to be importedSuch training comprises of:Brief orientation program for top management.
Program for middle level executivesTraining of facilitatorsTraining for circle leaders and members
Process of operationProblem identification
Identify a number of problems
Problems AnalysisClarified and analyzed
Generate alternative solutionsIdentify and evaluate causes and generate number of possible alternative solutions.
Select most appropriate solutionIdentify & clarify causesGenerate possible alternative solution
Prepare plan for actionConvert solution to reality
Present solution to managementFore approval
Implementation of solutionEvaluated recommended solution
Success is a journey
How to use the concept 3 main part
Identifying Free to brainstorm – no bad ideas List & analyzed each problem
Analyzing Focus on one problem Create an appropriate solution Involves opinion from member and
researcherAnalysis :
Prepare to solve the problem Explain in;
How it works What solution result should be
Result- shown to the managers and group
Basic quality problem solving
Basic seven QC toolsAnalyze data & present result
Check sheets, pareto chart, ishikawa diagram, flow diagram, histogram, scatter plot, control chart
Pareto chartDetermine priority for quality improvement activities
Provide tool for visualizing the pareto principle
Determine which problem should be solve first
Provide a before-and-after comparison
Pareto Chart
Pareto Chart
Pareto Chart
Ishikawa DiagramReferred to as cause-and effective diagram,
tree diagram, or fishbone diagram
Display the factor that effect a particular quality characteristic, outcome or problem.
Typically result of a brainstorming
The main goal represented by the trunk of the diagram, and primary factor represented as branches.
Ishikawa diagram
Applicability in Government Organizations;The concept of QC was launched in
the Public Works Department of Govt. of Maharashtra on 18.11.1997,
Some problem solved are; Eliminating delay in issuing
observation memos after insepection of site.
preventing accidents on highways, reducing electricity bill in office,
avoiding duplication of work, removal of encroachment from Govt.land,speeding up pot-hole filling on roads
during monsoon, Upkeeping of service records of
employees, maintaining Govt. offices clean, stream-lining reservation system of Govt.
rest house, improvement in maintenance of Govt. rest
house.
Some of Problems and the solution by QC in P.W.D of Maharastra;
i) Delay in issue of observation Memos;
- Divided into 6 regions which headed by Chief Engineer and assisted by a Superintending Engineer, Vigilance & QC,- used various tools and methodology, identified root causes problem then solved with requisite foolproofing.
- Benefit employees by providing.- a systematic education.- freedom to modify their work habits. - opportunity to use their brain for
development of Department.- opportunity to work as team. Also,
motivate to improve work culture, self improvement recognition and creativity in work.
ii. Preventing Accidents on Highway-Circles members collect data from police station to select causes of accident by using the Pareto Chart.
-And segregated the causes under Man, Machine, Material & Method.
-They found out the solutions and the problems such as closing of central verge at all locations except junction, frequent lane marking, installation of Caution boards, providing lay-byes for buses and etc.