public grievances cell · highlights of pgc # public can send their grievances online # public can...
TRANSCRIPT
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PUBLIC
GRIEVANCES
CELL
PGC
Ramanagara District
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To create a single platform for the public to register their
grievances concerning any department of district
administration.
To facilitate citizens for registering their grievances through
various available modes like post, written representation in
person, phone, sms, online through web, complaint drop box.
To ensure speedy dispatch of grievance to the respective
department and to ensure timely disposal.
To provide education and information to the public regarding
various Government Departments and schemes.
Mission statement
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Highlights of PGC
# Public can send their Grievances online
www.pgcramanagara.kar.nic.in
# Public can register their complaints to our 24*7 Call center
through Phones.
# Public can track their Grievance Status online.
# Public can give their Grievance to PGC Cell manually
# Grievance can be captured by Service wise.
# PGC Cell forwards Grievance to the Concerned Department
officer through online along with SMS alert.
# Pendency report sent to concerned officer by SMS alert.
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Highlights of PGC
# Automatically application forward to Next Level officer if the
Designated officer not able to finish the work within the
given time bound with SMS alert.
# Application will be closed only after the applicant satisfy with
the work done by Designated officer (For quality check).
# Newspaper Grievances are uploaded online.
# Send Weekly Abstract Report to DC and MP through SMS.
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By Public Phone /Online
PGC Section /Call Centre
Designated Officer
Forward/ SMS
Return not belong to Officer
SMS Acknowledgment
Grievance Request by Public
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Screen Shots of PGC www.pgcramanagara.kar.nic.in
Click here for New Request
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Public Online Request www.pgcramanagara.kar.nic.in
Verify OTP
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Add PGC Details (By Public)
After Submitted the Grievance
SMS to Public
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Add PGC Details (By PGC Section)
After Submitted the Grievance
SMS to Officer
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Screen Shots of PGC www.pgcramanagara.kar.nic.in
Enter username and password then
click ‘Login’
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www.pgcramanagara.kar.nic.inPublic PGC Details
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Designated Officer
Time Bound
PGC Section
In Time Time Lapsed
Not Satisfied
Action taken and Closed
SMS
Citizen
Escalation-I Officer
Grievance Closed By Call Center/SMS Trigger to Citizen
satisfied
call
Grievance action by Designated Officer
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Screen Shots of PGC www.pgcramanagara.kar.nic.in
Officers Login
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DISTRICT ADMINISTRATION, RAMANAGARA
Action Details of PGCActionPGC Pendancy Details
Action report by Officers
Click ‘Select’
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DISTRICT ADMINISTRATION, RAMANAGARA
Action Details of PGCActionAction Details
Action report by Officers
Click ‘Close’ to save the action taken details
Click here to return back
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Closed application by Escalation I
Escalation II
Escalation I
Sms sent to citizen
Time Bound
Action Taken
LapsedIn Time
Escalation Level I to Escalation II
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Weekly Abstract Report to MP & DC
PGC Ramanagara Abstract of last week : Total = 13
Pending = 11 Approval = 1 Closed = 1 .
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Call Center Number : 8088733555
Website Address : pgcramanagara.kar.nic.inDemo site : web8.kar.nic.in/pgcramanagar_demo
EmailId : [email protected]
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Call Center Number : 8088733555Website Address : pgcramanagara.kar.nic.in
EmailId : [email protected]
MIS Reports
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Call Center Number : 8088733555Website Address : pgcramanagara.kar.nic.in
EmailId : [email protected]
MIS Reports
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Call Center Number : 8088733555Website Address : pgcramanagara.kar.nic.in
EmailId : [email protected]
MIS Reports : Service Wise
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Statistical Report
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Statistical Report
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Statistical Report
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Thank you