proud to serve - msu federal credit union · ... john m. savio, tiffany l. ford, cpa ... our second...

Proud to ServeMichigan State University Federal Credit Union 2009 Annual Report

MSU Federal Credit Union • Proud to Serve 1

Proud to Serve

Trust, safety and security have never held

greater value. Our members count on the

MSU Federal Credit Union as a trusted

resource, a place to protect their funds and a

source for loans that enhance their financial

well being. Their trust and confidence is a

result of “member satisfaction” being

MSU Federal Credit Union’s most

coveted reward.

We are proud to serve our membership,

Universities and our communities.

2 Proud to Serve • MSU Federal Credit Union

(From left to right) Silvia A. Dimma, Ronda G. Bennett, CPA, Patrick M. McPharlin, Joyce M. Banish, Jeffrey G. Jackson, CPA, Daniel VanHaften, April M. Clobes, Jeffrey S. Benson, CPA, Joan Moody, Lea Ammerman, John M. Savio, Tiffany L. Ford, CPA

Proudly servicing our members though innovationOur management team works closely with our board of directors to develop the most convenient and cost effective financial services possible. The needs of each membership group is taken into consideration and range from the student, new to handling finances, to our retired members looking to preserve savings and generate income. A great deal was accomplished in 2009.


Lea Ammerman Vice President of Contact Center Operations

Personal contact is important to our membership and particularly so when much activity is driven by our online services. When there is a problem, conversation with a concerned representa-tive may offer the only acceptable way to satisfy a concern. The center provided personalized contact by answering 471,203 calls. Our operator, who answers all calls coming into the general num-ber, received 237,146 calls and directed members to the appropriate area within the credit union. Having an actual person answer the phone is not typical at most institutions. Members experience and appreciate the personal touch when their calls to the credit union are answered by a real person. Our operator answers over 30% of the calls that come into the credit union.

Many calls are from members applying for a loan. It is one of the most convenient ways for our membership to investigate and apply for our loans. Loan approval is, most often, complete within minutes of application. Fourteen thousand, twelve loan applications were approved for a total of $171,455,957. ComputerLine applications also processed by the contact center generated another 8,595 applications with $64,828,799 in loans. In addition, the contact center opened 1,914 VISAs for our members.

When you consider that nearly 40% of our members live 30 miles or more from a branch, the contact center is central to quality member service. Members often call with comments on our service with many expressing similar thoughts to this member, “You are our primary financial institution now. We just moved to East Lansing and have canceled our accounts at the bank. I am so pleased with the services and being a member of Senior Class gives me some real benefits. After dinner, when I am working on my accounts, I love that I can call MSU Federal Credit Union to have a question answered. It’s amazing. I can call late at night and when I‘m running around in the early morning doing errands, I can go through the drive-ups. It’s terrific service from friendly people!”

Because more members rely on the per-sonal contact and convenient hours offered by our contact center and the variety and number of services increase, it is essential for staff to have a wealth of information at their fingertips. Our specialists must focus on our members’ needs as they apply for loans, transfer funds and open ac-counts—after all, we are making dreams come true. Passing a member from one specialist to another is not what MSU Federal Credit Union identifies as good service. An online base of knowledge is being developed to assist our staff in

answering the many questions members ask on calls. The quality of personal con-tact is important to the overall member experience. Along with knowing details on all services, how to retrieve information quickly, to work with the system and give members answers needed, it is important that our specialists give each member the understanding they are looking for along with the required information. Quality service training is undertaken by our team leaders and senior loan officers to make certain that our members reach friendly and thoughtful call center representatives.

MSU Federal Credit Union, a leader in technology, offers members various ways of accessing their account information. Each time a new service is introduced, call volume to the contact center in-creases. The very popular new “Green on the GO” mobile banking was such a case. Members anxious to start using the product required account set up and instruction on how to use the service. Our specialists were ready with instruction and guidance for our members using a variety of mobile devices.


Ronda G. Bennett, CPA Vice President of Internal Audit

Joyce M. Banish Vice President of University andCommunity Public Relations

The MSU Federal Credit Union is a leader in the credit union movement for giving back to the communities it serves. This includes the MSU and OU communities as well as the Greater Lansing and Auburn Hills and Rochester communities. If there is a campus event, MSU Federal Credit Union is sure to be a part of the program as a sponsor and a volunteer. Most notable is the MSU Federal Credit Union Institute for Arts and Creativity at Wharton Center where programming extends not only to our local community but to Traverse City and Grand Rapids. Wharton Center serves a broad section of our membership and MSU Federal Credit Union is proud to be a partner, supporting both Broadway and Jazz.

The MSU Federal Credit Union Dinosaur Dash, held at and in support of, the MSU Museum, has become one of Mid-Michigan’s premiere races attracting families from many miles. The festivities include three races that start toddlers out in their first race, a Museum Mile for those under 12 and a 5K race that encourages everyone to walk or run. Face painting, a DJ and games ensure that there is something for everyone in the family. The 2009 race had record attendance and nearly 90 MSU Federal Credit Union employees volunteered and/or participated in the race.

Many members mention the pride they have in their credit union because of its participation in so many noteworthy events that include: Kresge Museum, MSU Garden Day, the MSU Alumni Association, The MSU College of Music Spartan Spectacular, the Children’s Health Initiative’s Teddy Bear Picnic, the Annual Spartan Academic Excellence Gala, MSU and Summer Circle Theatre, golf outings for the College of Osteopathic Medicine, the MSU College of Law, the School of Construction Management, the College of Agriculture and Natural Science, the Mid-Michigan Club of the MSU Alumni Association and many other campus events.

Local organizations include Junior Achievement, the Entrepreneur Institute, Big Brothers and Big Sisters, the Allen Neighborhood Center, Volunteers of America, the Martin Luther King Holiday Commission, Relay for Life, YMCA, East Lansing Art Festival, East Lansing Summer Solstice Jazz Festival, Delta Township Fireworks Display, Michigan Women’s Historical Center, Child and Family Services, Camp Highfields, Boy Scouts, Old Town Jazz and Blues Festivals, Michigan Museum of History and a number of other local events. Our Oakland Branch reaches out to its University and local community by supporting a number of organizations as well.

Our second information technology audi-tor position was filled last year and the new auditor has operated for a full year within the department reviewing all our processes and how they work for the membership. This area of concentration is focused towards protecting member information and verifying that all avail-able security measures are in place. The exponentially increased member usage of electronic and remote access services—ComputerLine, ACH, VISA credit, VISA debit, bill payment, wire transfers—has put tremendous demands on audit as they review these services for possible intrusion and security. As our auditors work with external intrusion specialists, they may suggest additional measures to reduce vulnerabilities. MSU Federal Credit Union strives to exceed the required security programs and continues to seek additional systems for member protection. While most credit union expenses are online for ease of management review, our department continues monitoring invoices and approvals for legitimacy and need. Throughout the credit union, there has been a focus on reducing operational expenses. Internal Audit reviews all processes to see that goals of expense reduction are met.

Federal regulations continue and recent changes to the Credit Union Act require compliance from lending, member services and marketing. Internal Audit has assisted


Ronda G. Bennett, CPA Vice President of Internal Audit

Jeffrey S. Benson, CPA Vice President of Operations

in translating those requirements and reviewing all changes so that we operate within the new guidelines. Our compliance to existing regulations requires regular monitoring as failure to comply can result in substantial penalties.

Branch audits include unannounced balancing of all cash transactions. We are pleased with our findings as branch man-agement enforces and tellers comply with our operating procedures. Member loans are audited at all levels—compliance in disclosure, advertising, approval, reporting and documentation. This is necessary to satisfy the audits performed by the NCUA and our own accounting firms as they look for unfair lending practices, appropriate forms, consistency of lending criteria, absence of favoritism, and the proper recording of loans.

The internal auditor is required to have technological skills, knowledge of regula-tions, audit procedures, and documenta-tion. This demands experience at every level of the credit union and has necessi-tated specialized training for our auditors. Working towards this goal has resulted in more detailed and comprehensive audits.

Most important is the auditor working with each department to ensure they have the means and knowledge necessary for compliance. We work to develop products that function efficiently and are ready for future audit.

The loan department worked hard to en-sure that loans with competitive rates and terms were available for our members. We approved 662 mortgages for $81,719,281 answering our members’ desire for first homes, second homes and the refinancing of their current homes—all accomplished with fair mortgage terms and rates. Trans-portation needs were answered by MSU Federal Credit Union issuing 8,249 used vehicle loans for $104,739,400 and 2,283 new vehicle loans for $48,537,439. Four hundred fifty-eight new home equity loans gave members lines-of-credit for remodel-ing, education, travel and more.

One new service is the Skip-A-Pay pro-gram. This program allows members to skip a monthly payment for any consumer loan (excludes home equity loans and first mortgages), when their account is in good standing. It offers members the opportunity to spend a little extra during the holidays or to enjoy a family vacation. Payment is resumed the following month and the loan term is extended to accom-modate the missed payment. “This {Skip-A-Pay} was a life saver over the Holiday’s. Furlough days cut into my income and by putting aside a car payment, we were able to buy the kids presents as usual,” extolled one member using the Skip-A-Pay program for Holiday shopping.

First time home buyers were able to take advantage of an optimal situation: lower home prices and low mortgage rates. Some members with existing mortgages took advantage of lower rates to reduce monthly payments or to pay down their principal more quickly.

Always leading the curve in mortgage lending convenience, E-Closings were

introduced. MSU Federal Credit Union was the first financial institution in Michigan to close a mortgage using Stewart Title’s new E-Closing. This online closing allows members ample time to review and share closing papers with a spouse or attorney, close on a mortgage when traveling, and retain mortgage documents in digital form. Mortgage loans increased nearly 10% over lending in 2008 and we continue to be the leading mortgage lender in Ingham County.

Business lending has become a larger part of our portfolio with over $11.75 million in business loans outstanding. Our business loan area continues to develop relation-ships with businesses for lending and other account services.

MSU Federal Credit Union’s automo-tive lending reached new heights with the Invest in America and Cash for Clunkers programs as members took advantage of the reduced prices and the tax savings afforded with the purchase of new vehicles. Because of these programs, an active dealer network, and our competitive rates and terms, we continue to be the leading automotive lender in the Tri- County area.

While many institutions experienced large numbers of home foreclosures, MSU Federal Credit Union members fared well. There are times, however, that bad things happen to good people and we stretched our policies to help members in the midst of economic challenge maintain their dream of homeownership through loan modifications. Our willingness to work with members having repayment problems has allowed them time to find new employment and restructure debt whenever possible.


Silvia A. Dimma Vice President of Human Resources

April M. Clobes Vice President of Marketingand E-Commerce

With more people looking for employ-ment, human resources has enjoyed a wealth of applicants to select from for any available positions. The plus side is we are able to select from a talent pool of individuals with a wide range of skills, education and talent. Determining those that offer the right knowledge base, attitude, and willingness to embrace the MSU Federal Credit Union philosophy is the challenge.

Once hired, we do everything we can so that the individual is comfortable and successful in their new position. Our new orientation/onboarding process is designed to meet those goals. Our vice president and managers meet with the new employ-ees to give them an overview of their departments’ goals and objectives and how they go about satisfying the membership. They also talk about their own career paths at the credit union, giving the new employees insight as to what it takes to move up in their careers—attitude, willingness to provide our members with a high level of service, friendliness, education, ability to be a team player and respect for others. Employees from our branches are invited to luncheons during the training period. The lunch meetings are designed so that friendships can be formed and experiences shared.

Integrating the marketing and e-com-merce departments created opportuni-ties for us to review the traditional and electronic marketing efforts. A cohesive marketing plan was put into place which allowed for efficiencies in office op-erations and communications with our members.

Marketing focuses on growing the credit union’s membership We want everyone to know why having your accounts at MSUFCU will improve, not only your finances, but your financial knowledge as well. This year we focused on creating new relationships with key areas of the University. Most notably, was collabora-tion with MSU Athletics which provided us opportunities to promote MSUFCU at various MSU sports events including Football, Men’s and Women’s Basketball, Volleyball, Hockey, and more.

We also work to inform all our mem-bers about our products and services to encourage the members to use more of MSUFCU’s services which ultimately ben-efit each and every member with better savings and loan rates.

To enhance our relationship with MSU students, we created a new web site, Financial 4.0. Five MSU students serve as interns who blog about their experi-ences managing day-to-day activities, such as using credit cards, keeping a budget,

paying for tuition (and Spring Break!), and more. The students are helping other students with financial knowledge and are creating connections for campus and MSUFCU events. This new web site along with our social media connections on Facebook and Twitter keep MSUFCU involved with members of all ages.Green on the Go® mobile banking, in just less than one year, has over 7,000 members accessing information from their internet-enabled mobile phones. Members can check balances, locate ATMs, make transfers, and more. Green on the Go® mobile banking was programmed by the e-commerce department which saved MSUFCU software licensing and annual maintenance fees.

A primary responsibility for e-commerce is to enhance the member experience when visiting our web site. This requires continuous updating of information and programs, offering educational materials, listing events, and providing a platform that makes it effortless for members to find desired information. E-commerce has been instrumental in programming applications for various credit union departments to increase efficiency. This includes human resource’s job application software, the eClassified website, branch TV advertising, in-house accounts payable program, and an improved E-message center for members and staff.


Tiffany L. Ford, CPA Vice President of Finance

To make the hiring process efficient and to ensure that we hire candidates having the best fit for open positions, we have developed a comprehensive interview process. The application process has been improved for the applicant by allowing for easy navigation, ease of reporting, can be customized depending on the position open at the time and carries the MSU Federal Credit Union branding. This process has 8 phases: advertising, application review, the first interview, pre-employment testing, second interview, third interview, background check, final candidate discussion and the job offer. The process generally takes from two to three months. All is designed to ensure the most satisfac-tory candidate is selected. MSU Federal Credit Union members expect the highest level of service. Our goal is to select and train employees devoted to serving our membership.

As MSU Federal Credit Union worked to have its new headquarters LEED (Leadership in Energy and Environmen-tal Design) certified, building services developed a comprehensive green cleaning policy, a requirement for certification. This was completed and our employees can rest assured that our cleaning supplies are non-toxic yet do the job as intended.

MSU Federal Credit Union reports a very prosperous year as it heads into 2010. As members counted on us as a trusted resource for loans and savings, our key ratios compared to peers indicate: loan growth of 4.81% (peer at 3.05%), asset growth of 15.74% (peer at 10.09%), and deposit growth of 18.30% (peer at 12.12%). Multiple branch locations, reputation for service, along with the availability, convenience and value of our services, fostered membership growth of 4.37% and loan growth of 4.8%.

Not only do our employees provide a high level of service, they are highly efficient. Our employees rate high in efficiency with $5.4 million in assets per full time employee (peer at $5.2 million) and 456 members per full time employee (peer at 413). Our overall efficiency ratio is at 68.0% (peer at 59.8%).

One new area of lending for the credit union is rural development loans. Finance has completed the paper work for these specialized loans. Our lending depart-ment continues to look for new ways that we can serve our membership and rural development is one such area. We have developed a strategy for selling mort-gages made necessary with the advent of the sharply reduced mortgage rates. This allows us to continue to offer mortgage products to our members and to manage the interest rate risk. Members are made aware of the option of paying a slightly higher rate to ensure that their loan is held and serviced by the credit union or to

pay a lower rate and have the loan sold to the secondary market and serviced outside of the credit union. While many members opt for a lower mortgage rate, others pre-fer to be serviced by the credit union.

To remain financially healthy, the MSU Federal Credit Union continues to be pru-dent and conservative in our investment policies. Our investment strategy is to invest primarily for liquidity purposes and not for high yields. We also work closely with our lending area to ensure that we manage the elevated level of credit risk associated with the current economy. In our partnership with the lending area we encourage assistance to members impacted by the current economy.

Communicating financial information to our board and making that information available to all our employees is impor-tant. Our employees want to know how the credit union is functioning. As involved employees, they are working toward one goal—the success of our members and the credit union. Regular meetings are held to explain how the credit union is meeting its financial goals and what conditions in the economy assist or challenge us. At a time of economic unrest and challenges facing the industry, it is necessary that staff be aware and confident that the MSU Federal Credit Union remains strong and financially healthy as they serve our membership.


Jeffrey G. Jackson, CPA Vice President of Member Services

Helping our members realize their dreams requires savings programs that offer the opportunity to earn more and save regularly. Finding a way for members to begin saving drove the introduction of the Add-On Certificate. This certificate allows members to open a certificate with as little as fifty dollars and add to it throughout the year. The member receives a higher dividend rate than what would be received in a normal savings account and is able to systematically contribute to savings. The normal $500 minimum balance requirement was difficult for many members to acquire. Our Add-On certificate is so popular that members have deposited $186,357,675 to the new certificate. One member, just starting to save, said, “I have never had a certificate before as I never had enough cash to open one. This works for me. Once the money is on deposit, I can’t take it out. Now that my balance is growing I should have enough to start a regular certificate when it is time to renew. Maybe I will move up to a 5 year so that I can earn more.”

The economy created a new focus for our members as they work to: increase savings, develop a budget, plan for the future, and build emergency funds. To that end we look for ways to help our members develop personalized savings programs. Meetings with our member services specialists often results in funds being moved to a certificates or IMMAs where the rates are higher. Increased earnings are sure to help our members meet their goals.

Business accounts are of growing importance to MSUFCU. To ensure competitive offerings to our member businesses, our business accounts were reevaluated and restructured to meet our business member needs. Members are happy with the changes and our account base continues to grow. We have 3,871 business accounts. The Business IMMA has $34,836,806 on deposit. Checking accounts, redesigned to meet the usage and balance patterns of individual businesses, includes Small Business checking with 2,883 accounts and $9,959,022 on deposit, Standard Checking with 195 accounts and $5,715,036 on deposit, Money Market Business Checking with 19 accounts and $1,261,398 on deposit, Activity Checking with 3 accounts and $196,450 on deposit and the new Business Sweep with 28 accounts and $1,593,740 on deposit.

A number of ATMS were installed for the convenience of our select employee groups at the Cooley Law campuses in Ann Arbor, Grand Rapids and Rochester, Fanuc Robotics in Auburn Hills and the Demmer Corporation. Our Williamston members are better served with the recent ATM installation in the downtown area.

Working with the Center for Financial Health, we hosted seminars for members and local residents looking to purchase homes and for those seeking information to avoid foreclosure.

IRAs, favored tools for retirement savings, are important to members’ plans as they provide a tax deferred environment and are federally insured. With no shares to go up and down or fees to erode earnings, MSU Federal Credit Union IRAs only increase in value. Health Savings Accounts for those who have no insurance or high deductibles, are a way to save for health care. Our HSAs are now more fully accessible allowing online transfers.

We devote time into staff training. Friendly, efficient and knowledgeable member service is always important. As we adapt our services to changing member needs and to meet regulatory requirements, employees must be knowledgeable. Cross training has become more important as we offer our employees the opportunity to challenge themselves and learn more about our various service offerings.


Joan Moody Vice President of Branch Operations

John M. Savio Vice President of Oakland University Operations

Maintaining the optimum number of employees is a constant concern. It means having enough front line staff available to offer our members the highest level of service while avoiding over staffing and non-productive time. Our frontline employees are often lent to other branches that experience higher traffic at certain times. Sharing employees has eliminated a significant amount of overtime expense. The adoption of various technologies has allowed us to maintain the number of positions in our branches even though the number of transactions performed per employee are increasing. Time saved allows us to better serve our members as our employees have the time to evaluate individual accounts and identify ways the members can earn more on their deposits or access funds more easily.

Controlling expenses has meant a reduction in the number of conferences attended by branch managers. By utilizing webcasts when ever possible, travel expenses are eliminated and our assistant managers become knowledgeable about industry trends and regulatory changes.

Working with staff at the MSU Union to ensure a positive relationship is important to that branch’s success. Our employees are highly regarded by MSU Union management and the branch contributes to the overall offerings of the MSU Union. We have dedicated time to coaching sessions with our entire branch management team as we strive to meet our members’ needs and provide the highest level of service.

It has never been easier for members to open US Savings Bonds, our procedures have been refined and allow for each branch to process bonds.

A decision was made to transfer our safe deposit boxes to Headquarters where there is room to expand the number of available boxes. Researching the legalities of doing so and investigating the process of moving the boxes in a safe and secure manner were completed. The move will be facilitated in 2010. Plans were made to assure members as to the safety and the necessity of the move as well.

At the credit union, member service is the focus of our mission. It drives our product and program development, facility man-agement, policy making and staff training. We consider it our privilege as much as our responsibility. In addition, the credit union recognizes that this responsibility reaches into the communities surround-ing our respective offices. The communi-ties where our members live, work and play–and where the severity of the past years’ economic environment has had significant impact. At the Oakland office, the community is served through various means and ongoing programs.

Presentations on various aspects of financial literacy have been among our most successful programs. Principles of credit, investing, college financing and responsible debt management are topics covered with at-risk high school students and their parents through Project Upward Bound. For the Auburn Hills Seniors’ Education Expo and the Financial Fun Day, our presentations included informa-tion on credit scoring, ATM safety and identity theft. And, most recently, at the Cooley Law School Community Legal Resource Fair, bankruptcies and foreclosures were the focus.

Our targeted financial literacy program for the Oakland University Athletic (continued next page)


Daniel VanHaften Vice President of Information Technology

Security, record storage, efficiency and member convenience are the drivers for Information Technology. Constant monitoring of the internal and external demands on our systems is part of our department’s daily life. Our core system was updated to interface with our upgraded document imaging system, facilitating the retrieval of documents and improving the level of operational efficiency for our employees and members. Our check clearing systems were upgraded for improved check processing and Check 21 implementation which greatly enhanced the quality of check images available to our members.

To eliminate problems members were having downloading popular Quicken and Microsoft Money, OFX Direct Line was brought in-house rather than utilizing an off-site vendor. As a result, member usage has increased significantly. Our mortgage hardware and software systems were upgraded and a mortgage document system was installed to facilitate closings, record keeping and allow for online access to member mortgage information.

Whenever a new service is introduced, it must be properly programmed to ensure

credits and debits are accounted for, dividends are paid, interest is charged and any fees assessed are as disclosed and agreed upon by the member. This was the case for the Skip-a-Pay, American Express Gift Cards and Loan Modification programs, introduced to meet member needs as the economy declined.

Security is paramount for our department. To that end an automated secure file transfer system was installed, a more in-depth risk assessment program was initiated and both internal and external system penetration and vulnerability scannings were performed. The server virtualization project continued at our headquarters and Crescent Road data centers to further efforts toward duplicate data systems, record storage and disaster recovery readiness.

Meeting government regulations as legislation is passed and implementing new and revised programs required considerable employee time. Regulation Z changes with the Federal Credit Card Act, Check 21, and Patriot Act requirements can be expensive in time and resources.

Department has been adopted as a mandatory component of their NCAA CHAMPS/Life Skills Program curricu-lum. And, a similarly designed program for the School of Business Administration is now required for all incoming freshman as part of their ACHIEVE Program.

The Auburn Hills Firefighters Helping Hands, the American Cancer Society Relay for Life, fund-raising for Cystic Fibrosis and ‘dress-down’ days for charity are just a few examples of the Oakland staffs’ contributions of time and resources as we reach out to assist those in need. The credit union staff is actively involved in the community through positions on such boards as the Meadowbrook Theatre Board, Avondale Education Foundation and Community Foundation of Greater Rochester, philanthropic committee memberships, and various advisory councils and programs.

Through the sponsorship of our KidSavers program in five Avondale elementary and middle schools, over 400 young students have been introduced to the foundations of thrift and investing.

As we turn the corner into a new decade, we look to our membership and our communities for new opportunities that we are proud to serve.

John M. Savio Vice President of Oakland University Operations


(From left to right) Ernest Betts, Ph.D., Nancy E. Craig, William J. Latta, Ph.D., Gregory Deppong, CPA, John R. Brick, Ph.D., Angela Brown, William D. Kenney, Ralph E. Hepp, Ph.D., Thomas Coon, Ph.D

Our Volunteers—Proud to Serve.The driving force of the MSU Federal Credit Union Board of Directors is a passion for excellence. Vision, personal integrity, the knowledge necessary to understand the financial workings of the credit union, an understanding of financial services and how they work for our members, the ability to evaluate personnel policies and employee benefits and the willingness to work towards developing quality programs are just a few of the requirements necessary for becoming an MSU Federal Credit Union board member. Having a board that lives and works within the community it serves and answers to has contributed to our success—our board is “in touch” with our members. A volunteer board, committee members and our Ambassadors—all representatives of our community—enable MSU Federal Credit Union to answer the needs of its diverse and growing membership.


From the President

Dear Members,

We are pleased to report that 2009 was another successful year for the Michigan State University Federal Credit Union (MSUFCU), financially and in providing the highest quality service to the members. 2009 was a very difficult year for all financial institutions. MSUFCU was adversely affected by the negative economic forces. However, we have weathered the financial storms and are financially stable, strong and growing. This is a combination that few financial institutions can report.

In 2009, MSUFCU grew from $1.569 Billion in Assets to $1.816 Billion. The Credit Union had $12,607,054 in Net Income for 2009. Most importantly, the Credit Union increased Capital from $191 Million to $200 Million.

In late 2009, the Credit Union was awarded by, the U.S. Green Building Council, the Leadership in Energy & Environmental Design Gold level for the new Headquarters building on West Road in East Lansing. We are very pleased and proud of this recognition for the building as it is symbolic of the Credit Union’s commitment to the environment and the communities that we serve.

In 2009, MSUFCU also demonstrated its commitment to the local communities by continuing to support many local charities, community organizations, education and the arts. MSUFCU strives to be a responsible contributing member of the communities we serve.

MSUFCU’s greatest accomplishment for 2009 was continuing to provide excellent service to you, the member owners of the Credit Union. In 2009, the Credit Union adopted the new mission statement of: To provide superior service while assisting members and employees to achieve financial security, their goals, and ultimately, their dreams. We believe this new mission statement captures the Credit Union’s commitment and promise to you, the member owners of the Credit Union.

Thank you for allowing us to assist you in achieving your goals and dreams!

Sincerely,

Patrick M. McPharlinPresident/CEO

From the Chairman


From the President

Dear Members:

When I wrote you last year, I characterized the prior year as both challenging and exciting. As we know, the 2009 period continued this trend. But what is most noteworthy is that despite a very difficult economy, the MSU Federal Credit Union has remained financially strong and prospers by continuing to ensure that member financial needs are met and ultimately the realization of their dreams. I am extremely proud to report that your credit union continues to grow in membership and assets and does so building on the principles of service, safety and soundness.

Repeatedly, we are asked, “What makes MSU Federal Credit Union so special?” Quite simply, MSU Federal Credit Union remains true to the history of the credit union movement and to its principles of service by focusing on the needs of our members, our university and our community. While MSUFCU continues to grow and could be characterized as a “big” financial institution, its size has not compromised the ability to meet the individual and personal needs of our members and those of our community. For example, we continue to look for new ways to be a leader in automotive, mortgage and credit card lending, delivering these services more conveniently and at lower cost. We provide access to account information and the ability to make transactions 24/7. We work with our members on a one-to-one basis taking into account their individual circumstances helping them to achieve and maintain financial stability. We take an active role in helping to support our local economy by offering responsible member business loans. And we continually listen to our members as they communicate with us in ways that are most convenient to them: through one-on-one conversation at our branches, by phone, or via ComputerLine including the popular “online chat” feature. Whichever platform or approach of communication our members select, we intend to assure that they have a positive experience.

The very history of the credit union movement is based on service. At MSU Federal Credit Union, we believe that also means service and leadership within our community. We sponsor and participate in many university and community events —from sponsorships of educational initiatives at the MSU Wharton Center, to providing scholarships enabling over 130 students each year to enrich their college education overseas, to supporting the efforts of community organizations such as Ele’s Place and United Way, as well as sponsoring financial literacy workshops for both high school and college students. Our participation includes more than financial support as MSUFCU staff volunteer to make these events successful by serving on boards, coaching various sports, organizing walks for charity, and more. Over 10,000 volunteer hours were given to local charities and organizations; we applaud our employees and are proud of their service. And, you can be proud that your credit union is recognized for these efforts. We were awarded first place in three areas of excellence: the Dora Maxwell Award for Social Responsibility, the Alphonse Desjardins Award for Youth Financial Literacy and the Louise Herring Award for Philosophy in Action by the Michigan Credit Union League.

The board applauds the Michigan Credit Union League’s recognition of Patrick McPharlin’s distinguished service and significant contributions to the credit union movement, Michigan State University and his community, by inducting him into the Michigan Credit Union League Hall of Fame at their annual convention.

The challenges of the economy continue but, the MSU Federal Credit Union sees many opportunities and possibilities ahead. It is proud to serve you, our members, and to continually evaluate our efforts so that we do not fall short of your expectations. MSUFCU is also proud to work with our Universities as they bring knowledge and skill to our students. And the Credit Union is proud to serve our local communities helping to enhance the quality of life they offer. The Board of Directors thanks the over 153,000 MSU Federal Credit Union members for placing their trust in us and selecting us as their financial partner. We look forward to continuing to serve you and your families.

Sincerely yours,

William J. Latta, Ph.D.Board Chair


Proud of our accomplishments and future plans

Saving Options 2009 2008

Share Certificates $581,486,107 $489,158,490

IMMAs $612,997,277 $516,740,095

*IRAs $135,033,910 $116,207,801

Loans (net) $1,191,634,370 $1,142,243,358

**Lifetime Membership 28,571 (18.66%) 27,162 (18.52%)

*IRAs consist of IMMAs and Share Certificates** Members living outside of Michigan

A substantive strategic plan emphasizing service, security and simplicity was developed by management and approved by our board. While it is a long-range plan prioritized for implementation over several years, members can expect enhanced services in 2010. • Mission Statement: A new mission statement has been developed for MSU Federal Credit Union: To provide superior service while assisting members and employees to achieve financial security, their goals and ultimately, their dreams. Carried forward, it is sure to become the driving force of all we do. And, done so with creativity, enthusiasm and commitment, it is sure to become our “passion” statement.

• Technology Review: The ability to perform more transactions and have more information online, is a sure way to increase member satisfaction. MSU Federal Credit Union continuously researches the latest technology to offer improved online services.

• Branches: Evaluating the need for future branches is a major part of our strategic plan. As we review branch usage, the number of members in various locations, the prospective members that will utilize our services, and the state of the economy; decisions will be made regarding the location and timing of additional branches. Our branch strategy is to provide more and better service to more members.

• Mortgage Loans: FHA loans will be available as members continue to look for economical ways to purchase homes.

• Business Loans: Business members will have the availability of low-cost business loans through the Small Business Association.

• Training: Training will develop and introduce new programs designed to assist our employees in identifying services that will assist each member. Our goal is to raise the level of service to our membership.

• Education: Financial literacy classes, podcasts, seminars and workshops will be expanded. As institutions offer more and varied types of financial services, their terms, fees and penalties can become confusing. At times it is difficult for the consumer to identify which services will contribute to long-term financial success. The availability of financial seminars at the credit union will help members develop personal financial strategies that will work toward meeting their goals.

• University Partners: We will continue to partner and deepen our relationships with our Universities in various activities and programs to benefit our students, members and communities.

Our management team continually reviews all services for possible improvement so that we can better meet the needs of our various members—from our youngest members to our retirees. It is our goal to promote the benefits of sound financial planning, encourage savings and the building of equity, offer loans that assist members in meeting their financial goals and help our members become financially knowledgeable—all with the intent of helping our members realize their dreams.

$0 $500 $1000 $1500 $2000

2007

2006

2009

2008

2005

Total Assets

$0

2007

Total Reserves

$50 $100 $150 $250$200

2006

2005

2009

2008

$0 $200 $400 $600 $800 $1000 $1200

2007

Loans Outstanding (net)

2006

2005

2009

2008

$300$0 $600 $900 $1200 $1500

2007

Total Shares

2006

2005

2009

2008

0 30 60 90 120 150

2007

Membership

2006

2005

2009

2008

134,488

128,612

146,635

153,038

139,936

$0 $30 $60 $90 $120 $150

2007

IRAs*

2006

2009

2008

2005

$0 $5 $10 $15 $20

2007

Dividends Paid All Savings

$25 $30 $30 $40

2006

2005

2009

2008

* IRAs consist of IMMAs and Share Certificates

$0 $100 $200 $300 $400 $500 $600

2009

2008

2007

2006

2005

IMMAs

$ 436,881,274

$ 383,697,806

$ 516,740,095

$ 612,997,277

$ 484,769,813

$ 1,317,633,684

$ 1,242,942,513

$ 1,569,229,578

$ 1,816,252,048

$ 1,450,443,231

$ 996,291,152

$ 911,251,651

$ 1,142,243,358

$ 1,191,634,370

$ 1,050,931,083

$ 160,815,477

$ 148,006,057

$ 191,390,743

$ 200,148,444

$ 179,070,444

$ 1,098,348,225

$ 1,037,856,444

$ 1,297,297,209

$ 1,534,660,631

$ 1,169,531,311

$ 89,884,653

$ 81,221,765

$ 116,207,801

$ 135,033,910

$ 99,564,747

$ 33,118,844

$ 23,738,578

$ 32,399,190

$ 26,131,584

$ 38,415,463

Five-Year History



The Asset Liability Management Committee

The Asset Liability Management Committee (ALCO) monitors the credit union’s interest rate risk, liquidity position, investment portfolio and key ratios. ALCO also analyzes new products, pricing strategies and the impact of changing interest rates on the credit union’s financial and competitive position.

John R. Brick, Ph.D., CFA, ChairJeffrey S. Benson, CPA, V.P. of OperationsAngela BrownTiffany L. Ford, CPA, V.P. of FinanceRalph Hepp, Ph.D.Patrick M. McPharlin, President/CEO

“Close monitoring of our assets, liabilities, investments, income and expense ratios, has allowed MSUFCU, not only to weather the economic storm, it has allowed us to prosper. While maintaining a strong capital position, we continue to offer competitive dividends on savings, make low-cost loans, fund necessary capital investments and maintain staff—all at a time other institutions have reduced the availability of their services.” John R. Brick, Ph.D., CFA, Chair

Committees and Volunteers

Supervisory Committee

The supervisory committee protects our membership by enforcing bylaws, overseeing audits, and reviewing investment recommen-dations for accuracy. Doing so, they review information far beyond established federal regulations.

Cheri Speier, Ph.D., ChairWilliam Beekman Greg Deppong, CPA,—Board Liaison Jim Lloyd Keith Williams, Ph.D.—Secretary Denise Zieleniewski

“The use of electronic transactions has necessitated the protection of member information as the highest of concerns. To this end, we have established review of encryption, fire walls and multi-factor authentication as a top priority. Review of internal audit findings as it relates to member information, compliance with federal regulations, technology and other credit union policies has never been more detailed and inclusive. Members can rest assured that in spite of increased regulatory changes and use of technology, MSU Federal Credit Union continues to exceed any federal requirements and relies on teams of internal and external auditors, intrusion specialists, as well as annual Federal audits. Members can rely on the protection of their information and the security of their credit union investments.” Cheri Speier, Ph.D., Chair

Human Resources Committee

The Human Resources Committee assists in establishing policies to attract, retain, and motivate staff necessary to the credit union’s success and in developing succession planning and human resources principles and policy.

Angela Brown, Chair and Board LiaisonErnie Betts, Ph.D.Silvia A. Dimma, V.P. of Human Resources Angela MatlockPatrick M. McPharlin, President/CEOBarbara Sawyer-Koch

“The MSUFCU Human Resources Committee provides oversight for personnel functions which promote a workforce of diverse, talented individuals, who are provided ample opportunities to achieve their fullest potential. The Committee also ensures that personnel are treated fairly, and embrace the credit union mission, vision and values.”Angela Brown, Chair


Strategic Planning Committee

The strategic planning committee reviews and analyzes industry trends through internal and external environmental scans, demographics and use of various services by credit union members for the purpose of designing measureable strategies that will assure member satisfaction and ensure the long term success and growth of the credit union.

William J. Latta, Ph.D., Board Chair, Co-ChairPatrick M. McPharlin, President/CEO, Co-ChairBridget Balesky Ernest Betts, Ph.D.April M. Clobes, Vice President of Marketing and E-Commerce Thomas G. Coon, Ph.D. William Donohue, Ph.D. Tiffany L. Ford, CPA, Vice President of FinanceRalph Hepp, Ph.D.Sara McKone, Accounting Finance ManagerMichael Rice

“The development of a long-term strategic plan has been formulated by management in consultation with our commit-tee. This plan takes into account several components that help to position the credit union for long term success. Among those components are: an enhanced technology plan for continual improvements in member service, a plan for the location of future branches, on-going evaluation of financial products and services, the development of financial literacy programs, and a plan for attracting new and retaining current members. Monitored on a regular basis, this plan will be reviewed and adapted to respond to issues affecting the economy and the changing needs of our membership. “ William J. Latta, Ph.D., Board Chair, Committee Co-Chair

Marketing and Membership Committee

The Marketing and Membership Committee assists in establishing marketing, member-ship and education programs that reinforce, enhance and support the credit union’s image through its review of marketing materials, the ambassador program, educational presentations and community outreach.

Stella Cash, ChairApril M. Clobes, V.P. of Marketing and E-Commerce Nancy Craig William Kenney Gloria Kielbaso, Ph.D. Lindsey LaTour Patrick M. McPharlin, President/CEO Roger Niemeyer, Ph.D. Robert WennerJeff Williams

“The merging of the consumer information and marketing committees has given us the opportunity to review the many benefits of MSUFCU membership from a more holistic viewpoint. MSU Federal Credit Union views marketing as an educational experience. As we reach out to the community to provide financial information and education, we benefit both our members and prospective members. We are particularly focused on providing financial literacy to Generation Y as we service the student population.” Stella Cash, Chair


Oakland AmbassadorsMSU Ambassadors

Elizabeth Angeli- PolycynDavid ArchboldDawn AubryScott BarnesNancy Barton-KennyAdrienne BassPat BennettDavid BirkholzJanet BohlenSheila CarpenterVirginia CloutierEric CondicSarah CoxRob DotyDavid DowningAnn DunlopSandra FickPieter FrickSandy GabertKitty GentileFrank GiblinMel GilroyGeraldine GrahamBridget GreenCora HansonRobert HansonKen HightowerMary IsaacsAlexis IversonDan JaffeJenny JohnsonLaura JohnsonGreg JordonMike KazyakEllen KeatonDonna KellstromSandy KernBonnie KochCatherine KononKim KopaczeskiCatherine KorreckJeanette KutcheyMichael LedfordAnn LeighKelly LendaBarbara Line

Danielle MarineJulie McCarrelBarbara McDowallKimberly McWainKaren MeyerGail MeyersDeborah MiddlebrookJean Ann MillerVirinder MoudgilDaniel NiezurawskiMary OttoJohn PagelJane ParpartGeorge PreisingerAmy PriceEleanor ReynoldsGerald RhadiganMychelle RobertsSusan RothfussGail RyckmanLisa SasserLaura SchartmanVal SchnableMaura SelahowskiLorna SelbergLeigh SettlemoirSteven ShablinJill SimpsonDavid SmithKim StallingsTammye StovesLinda SwitzerMohan TanniruLinda ThompsonJean TimmerRonald TracyChris TurkoppLinda TylerGeoffrey UpwardTracy UtechDavid VartanianJulie VoelckPatricia WestergaardMarsha WhartonHazen WilcoxDiane Wyffels

Janice AheeKim AllenSandy AllenJames ArtabasyKim ArthurJan Lee AsmannBob AsmannDiane BarkerAudree BaxterBridget BeheKathy BelangerErnest BettsJan BettsRalph BonnerCherie BoomsDoris BrewerJohn R. BrickJeff BrodieWilliam D. BrosmannAngela BrownBlair BullardShirley BullardBarb BurnettKay ButcherLynne CampbellTerry CannonDorit CardChristine CarterStella CashJerry CashAl ChapmanKaren ClineKathleen CoffeyLarry ColeGary F. ConnorShari ConroyZachary ConstanThomas CoonKat CooperNancy CraigDoug CronPatrick CusickJulie DansbyJudy DeJaegherKathleen Deneau

Ken DeneauSue DepoorterGreg DeppongEckhart DerschCarla DombroskiWilliam DonohueBill DrakeLisa DupreeTom DutchSue DutcherLonnie EilandMarcia EvansPhil FighterJodee FortinoSharron FrucciMary Ellen FursethChuck GaglianoMichael GardnerJoan GillilandKaren GrannemannSharon GraverMarilee GriffithJodi HancockRosemarie HarmanJay HarmanBarbara Harrison-KingTina HartMary HarveyBruce HaskellPaul HeberleinMary Lou HeberleinMary HempstedRalph HeppMary E. HillCharles HornburgMary HorvathAngela HowardRichard L. HoweCheryl HowellLaurie HuntleyRoz JafferErin JohnsonDarlene JohnsonBarbara Judge

Ed KarazimFred KayneSally KeislingJoanne KeithGeorgette KennedyWilliam KenneyDebbie KenrickGloria KielbasoTim KnightBarbara KnuthMike KolarDenni KraftJudith LamphereSuzanne LaninghamLindsey LaTourWilliam LattaAggie LewisRhonda LienhartJonnie LillyWilliam MageePam MarcisRonald L. MateerDean MatsudoBarbara McClearyChandos McCoyMary McDanielMatt McKuneJudy McQueenGreta McVayJune MessnerBob MeyerJudi MillerKathleen MillsSandra MoreyRoger NiemeyerCarol NoudJane OlsonDoug OwenNancy PassanenteSuzy PavickKaryn PearlEvelyn PorteeDebbie PowellFrederick Puffenberger

Angelica RadfordMarcia RatliffJan ReidSonya RibnickyMike RicePat RileyJohn RobertsJudith SalminenTom ScarlettMary SchwalmSharon K. ShaftPaula ShappelCarol ShaulisJames SheppardMarilyn ShielsJoAnne ShoemakerNina SilbergleitMark SimmonsRon SmithJoan G. SmithJames SnoddyBrenda SpackmanBrenda SternquistCristine StockJulie StonerLori StromPaula TerzianAlvin ThelenKatherine TrebilcottFrank TumaNancy VanderwestGeorge VanDusenRosemary WalkerMarsha WalshSusan WaltersdorfS. Faye WatsonRobert WennerKeith WilliamsJeff WilliamsRobert WiltsieSally WisnerNancy YeadonMary ZehnerDonna Zischke

Proud to Serve Our Members

MSU Federal Credit Union Employees as of December 31, 2009MSU Federal Credit Union • Proud to Serve 19

Adair, Matthew J.Alburtus, Andrea K.Amburgey, SamanthaAmmerman, Lea L.Anderson, MaiseanAnton, JeanArmstrong, Lisa R.Arntz, AnnaAustin, Elisabeth D.Baecker-Smith, Kathy M.Bailey, Robert A.Bainbridge, DavidBaird, AnthonyBaldino, Michelle M.Bancroft, EricaBanish, JoyceBarber, Sarah J.Barnard, Andrea M.Barr, BretBarringer, Kristin A.Barton, ErinBearss, NancyBeehler, Debra D.Bell, TraciBennett, Ronda G.Benson, Jeffrey S.Bertolozzi, ToddBlanken, SandraBoardman, MattBock, Douglas J.Bohan, Sarah B.Bolanowski, Brenda J.Borg, ValerieBoucha, Shirley L.Boyd, LichiuBoyer, SallyBradley, Kelly A.Brink, LisaBroughman, AbbieBurkholder, Laurie D.Bush, Justin M.Butler, Pierre V.Carter, AaronCarter, KevinCasaday, Lori A.Cataline, Shelly J.Cena, AmandaChamberlain, Heather M.Cillette, NicoleClark, Dale D.

Clark, M’Lisa J.Clewley, Mary BethClobes, April M.Coe, Amy N.Cohen, Elizabeth M.Coleman, Jon C.Collins, PennyConaton, Scott W.Conroy, Cindy M.Coomes, Bonnie J.Cornell, CherilynCox, Rae A.Craft, TammyCroley, Anne J.Dakroub, AmandaDavis, Michael R.Deaton, Jessica L.Decker, Heidi L.Demarais, Diane S.Demps, LatonyaDenney, Amanda L.Desana, Megan M.Dewitt, Jessica L.Diaz, AlexaDilts, NicoleDimma, Silvia A.Dimmick, CarolDinkins, TheresaDocherty, Jennifer L.Dorogi, Dennis R.Duffy, AnneDunckel, Kerrie S.Dunn, JudyEdmond, SonyaEgger, KourtniEifert, HeatherElmore, SamanthaErickson, LoriEscojido, ElizabethFabian, Kathleen V.Fairweather, Sherrie L.Farrington, PaulaFerguson, TiffaniFether, Chelsey A.Ford, Tiffany L.Forsman, Lavone R.Frank, TakiaFrassetto, VanessaFreels, Ann M.Fullerton, Kimberly S.

Garcia, Veronica D.Garnaat, KimGarvey, Debra A.Geller, Cynthia L.Gentile, LaurenGeorge, Adam T.Ghirmai, SenaitGilman, Michelle E.Grace, Andrea M.Greenway, BruceGroen, James T.Guglielmetti, Liane R.Guizar, RaquelGutowski, ElizabethHagen, WilliamHammond, Christine B.Harpstead, Gail A.Hathaway, Michelle L.Hawkins, TradellHazard, JoyHeniser, Jacqueline A.Heriford, Nicholas J.Hiller, Amanda J.Hilton, RayHolda, Barbara J.Horny, AnnaHosey, LauraHowell, Patricia S.Hunt, Erin R.Hutchings, Elizabeth A.Hutchings, MelisaHwu, StephanieIrish, Craig L.Izzat, KristiJackson, Debra E.Jackson, Jeffrey G.Jannereth, Emily C.Jenkins, Jeannette A.Jennings, Mark A.Jensen, LynnJohnson, Lisa K.Johnson, PaulaKaczanowcke, Joseph W.Kaczmarczyk, Krystal A.Kagey, Julianne B.Kaminskaya, IrinaKarr, Sue C.Kelley, KimberlyKesterson, Mary M.Keyes, Geoffrey W.

Kindel, AllisonKing, Julie A.King, Tara L.Knopps, Kelly A.Knott, John A.Koch, Janet L.Koch, Jennifer E.Kolka, Jessica M.Kolodica, NicoleKoonter, Anita M.Kotlarczyk, LaurenKrueger, Donna L.Kueffner, LauraKukla, Kelli A.Kusler, JeffreyLardie, BrandonLarsen, Kimberly A.Larsen, RyanLemon, Sara E.Leonard, Tiffany M.Lin, WanyuLove, DeannaLovell, DiannaLudwick, MichaelLudwick, Michelle M.Lynch, JudyLynch, Rachelle N.Macdonald, MargaretMakara, Brenda K.Martin, RhodopeMartinez, CruzMartinez, Jessica M.Maxim, Benjamin J.Mayes, Rachelle R.McCarthy, SarahMcClure, Christopher T.McFadden, Diana L.McGowan, Dana M.McKenna, PhyllisMcKenzie, Nora M.McKone, SaraMcLeod, WilliamMcPharlin, PatrickMcWherter, Carla M.Medina Vera, Mario A.Medina, Casie L.Mendez, NeliaMendoza, Jesus J.Merrell, CicelyMerrill, Erin R.

Meschini, Julie M.Miller, AshleighMiller, DianeMiller, PaulaMinott, StephanieMondoskin, KristeenMontgomery, LynsiMoody, Joan E.Moss, CarolynMunschy, SherylMurchison, Kevin N.Nae, MirelaNasor, Amanda M.Nguyen, Andre D.Nixon, Lonni M.Norton, Joseph W.Norton, Stephanie A.Nygren, Kristen J.Odell, KarenOlejniczak, MaryO’Malley, TarissaOsterhouse, Luke J.Panwas, Mary LynnPeiffer, William L.Peltier, DeePena, Dione O.Perez, Jane M.Perry, Cynthia L.Perry, DanPetteys, JessicaPhelps, KayleePike, Beverly A.Piper, LisaPitmon, ColleenPluff, Jeffery J.Pniewski, EdwardPolo, Rashae E.Potter, TinaPowers, Jeffrey R.Premoe, Brad A.Premoe, DeborahPrince, Lakeisha T.Quinn, Neil C.Raby, SharonRains, Lori J.Ramos, DeanneRapp, AshtynRedman, ChrisReed, Chantell M.Reed, Joan C.

Rhodabeck, MatthewRichardson, DouglasRichardson, MaryRing, ScottRininger, Debbie A.Rivers, JennyRobbins, Deanna L.Robinson, LindaRoe, Deborah J.Rohr, Sarah J.Rosenthal, JulieRoss, John B.Rouse, ArielleSanchez Mustapha, Timothy K.Sanders, JasonSavio, John M.Schafer, LindseySchafer, NicoleSchafer, StevenScheffler, AlSchlak, Vicki L.Schmitt, MichelleSchreindl, Andrea L.Schulz, Jean V.Seguin, Zuzana A.Serrano, Deborah E.Shannon, DianeShappee, Karla K.Shelvin, JoshuaSherman, DeniseShook, Sherry F.Silver, Elizabeth J.Simmons, MelissaSingleton, Rachael E.Slaght, Teresa L.Sleight, SusanSmith, Carol A.Smith, JennySmith, Robert F.Smith, SaraSouthwell, ChristineSpayd, HeatherSpayde, W R.Stevens, Bonnie I.Stewart, Carrie S.Stiefel, ArnoldStrasz, Timothy K.Streeter, Danielle R.Stroiwas, Stanley

Struthers, Sarah R.Struzinski, Michael E.Stuart, Mary R.Summers, Jonathan M.Surato, MarjorieSwanson, Brenda J.Swistara, Anita M.Terenzi, Mary L.Thelen, Lisa K.Thomlison, KathleenTrumble, ChristopherTucker, Judith A.Tyler, Christopher M.Tyler, Lisa R.Uddin, JarrodVan Amberg, Debora L.Van Ess, AmandaVandegriff, SherrieVandenberghe, Stacie L.Vanderlaan, Jason B.Vanderlaan, Lindsey M.VanHaften, DanielVanHouten, CarolineVanliew, Kathryn L.Vasha, ArsiolaVincent, Jamie L.Voisinet, CindyWalker, Carrie D.Wallas, DianeWalley, Heather A.Walley, Trisha K.Walter, ChristopherWalter, KevinWalters, Karen K.Walton, AndreaWarnell, HeatherWeaver, SellennaWebb, Zachary T.Weeks, Paul M.Wegener, Rebecca K.Werner, Nathan D.Williams, Timothy H.Willison, StacyWilson, JacquelineWohlfert, MichelleWolbert, ShawnWood, Patina B.Wood, Teresa G.Wresinski, ShayYoung, Kathleen R.

Oakland Ambassadors

There are a number of reasons our members consider the MSU Federal Credit Union their primary financial institution. We are first place members would visit when thinking about a loan or investing in a certificate. We strive to answer the needs of both the savers and borrowers when establishing programs and setting rates, but the real reason for our members’ loyalty is the branch receptionist that greets our members, the teller that handles day-to-day transactions and the mortgage officer that sets everything in motion for the purchase of a new home. Partnered with our information technology team and other support staff, we have the winning combination to provide excellent service. Our employees are proud to serve the membership of MSU Federal Credit Union.

Giving back to the community is a hallmark for our management team who support many University programs and community organizations. Our goals are to facilitate our Universities in any way we can to accomplish their goals and to make our local communities better places to live.

Volunteerism


Michigan State University OrganizationsFriends of KresgeFriends of MSU TheatreMSU Alumni AssociationMSU Alumni Club of Mid-MichiganMSU Children’s Health InitiativeMSU Entrepreneurial AssociationMSU Homecoming MSU Museum MSU National Alumni Association MSU President’s ClubMSU Safe PlaceMSU Weekend MBAWharton Center for Performing ArtsWKAR

Greater Lansing CommunityAmerican Heart AssociationBig Brothers Big SistersCapital Area United WayChild and Family ServicesCultural Economic Development Plan WorkgroupEast Lansing Baseball ClubEast Lansing Census CommitteeEast Lansing Downtown Management BoardEast Lansing Jazz Fest CommitteeEast Lansing Marketing CommitteeEast Lansing Soccer ClubEle’s PlaceHead Start Policy CouncilJunior AchievementJunior League of LansingLansing Community College FoundationLansing Community College Board of DirectorsLansing Community College Advisory Board Lansing Entrepreneurial Area Partnership (LEAP)Lansing RotaryLansing Regional Chamber of CommerceLansing Symphony OrchestraMount Hope ChurchPost Oak ElementaryUniversity Club of Michigan State University

Oakland UniversityAthletic Hall of Honor Community Legal Resource– Thomas M Cooley Law SchoolOU African American Celebration Month School of Business Administration Board of VisitorsProject Upward Bound

Oakland CountyAmerican Cancer Society–Relay for LifeAuburn Hills Chamber of CommerceAuburn Hills Fire Fighters Helping HandsAvondale Community Schools KidSaversAvondale Education Foundation Boys & Girls Club of Southeastern MichiganCapital Area Finance and Insurance CouncilCity of Auburn Hills Senior ServicesCommunity Foundation of Greater Rochester Cystic Fibrosis FoundationDetroit Chamber Winds & StringsLeadership OaklandMeadow Brook Theatre National Night OutRochester Regional Chamber of Commerce Women’s Council of Realtors

Professional OrganizationsAmerican Institute for Certified Public AccountantsAssociation of Credit Union AuditorsCard Service for Credit UnionsCredit Union Executive SocietyEast Lansing KiwanisEast Lansing RotaryLansing Chapter of Credit UnionsLansing RotaryMichigan Association of Certified Public AccountantsNational Association of Black Accountants— Lansing Chapter Society of Human Resource ManagementSymitar Advisory BoardZonta Club of the East Lansing Area

Credit Union IndustryCard Services for Credit UnionsCenter for Financial HealthCredit Union National Association HR/TDLansing Chapter of Credit UnionsMichigan Credit Union FoundationMCUL Awards CommitteeMCUL CU DifferenceMCUL Designated Political ContactMCUL Education Needs CommitteeMCUL Future Leaders CouncilMCUL Governmental Affairs Committee

3777 West Road, East Lansing, MI 48823(517) 353-2280800-MSU-4-YOU

proud to serve - msu federal credit union · ... john m. savio, tiffany l. ford, cpa ... our second...

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