prosci change-enabling systems tcb 2017

Harnessing the Power of Change-Enabling Systems in Transformation Tim Creasey

Prosci Chief Innovation [email protected]/in/timcreasey

© Prosci. All Rights Reserved. 2

Attunement to the market

Industry-leading research

Actionable insights

Elegant Simplicity

Capability-enabling offerings

In a world of disruption and constant change, what is your organization doing to create

long term relevance for customers and employees?

2014 –2015 –2016 –

Change-Enabling Systems

CMROIChange ScorecardChange Ecosystem

bringing my A-game for TCB…

Prosci Development Approach


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Change-EnablingSystems


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Bigger Change

More Complex Change

More Cross Functional

Faster Change

More Information More Connected


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Velocityof change

in the worldand your org

Demandto deliver

results and outcomes

Needto get better

at change and transformation


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Example 2

Example 1

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Proc

ess M

gmt

Name: Corporate Core

Anal

ytic

s

Prob

lem

So

lvin

g

Proj

ect M

gmt

Chan

ge M

gmt

Real-life examples that got me started…

Name: Org & Process OptimizationPr

oces

s

Chan

ge M

gmt

Perf

orm

ance

M

gmt

Stra

tegy


Example 3

Example 4

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Harness Name: Operations Optimization

Proj

ect M

gmt

Chan

ge M

gmt

Lear

ning

and

D

evel

opm

ent

Perf

orm

ance

Im

prov

emen

t

Chan

ge M

gmt

Name: TransformationPr

ogra

m M

gmt

Agile

D

evel

opm

ent

Com

mun

icat

ions

Expe

rienc

e O

wne

rs

Real-life examples that got me started…


Actionable cultureAdoption managementAgileAgileAgileagileAgileAgileAgileAgileAgileAgileAgileAgileAgileAgileAgileAgileAgileAgileagileagileagileAgileAgile product developmentagile project managementAnalyticsAnalyticsAwareness to recognize the peopleBig Data and AnalyticsBusiness growthbusiness transformationBusiness TransformationCareer development platform

Changechangechange academyChange capabilities live in the org development teamChange communityChange is embedded everywherechange learningChange managementchange managementChange mgmtChange MgtChange networkChange project management officechange readinessChange strategy team and velocity measuring tools.CloudCoachingCo-creationcollaborationCommunicationCommunicationCommunicationcommunicationCommunication and trainingCommunication and trainingCommunicationsCommunicationsCommunicationsCommunicationscommunicationsConnectednessConscious leadershipContinuous improvementContinuous improvementContinuous ImprovementContinuous improvementContinuous improvement (Lean)Culture

culture shiftCustomer experienceData analysisData analyticsData analyticsData Science and Machine IntelligenceDecision makingDecision quality datadecision-makingDesign thinkingDesign thinkingDesign thinkingDesign thinkingDesign ThinkingDesign thinkingDesign ThinkingDigitalDigital leadershipDigital TransformationDigital transformationDigitizingDigitizing the organizationEmployee experienceengagementEnterprise PMO capabilityFaster decision makingfeedbackHRHRBP change capabilityImpact analysisImpact measurementIndustrial engineeringIndustry changeInnovationInnovationinnovationInnovationinnovation CultureIoTKnowledge

Knowledge & collaborationL&DLeadership developmentLeadership DevelopmentLeanLeanLeanLeanLeanLeanLeanLean DeploymentLean/process improvementLearningLearningLong term behavior changeMobileNew tech platformsopen learningOperational effectivenessOperational ExcellenceOptimizationOrg designOrg designorg designorg designOutcomespeople and talentPerformance managementPerformance standardsPlanning and alignment functionPredictive analyticsPredictive analyticsProcess and program mgmtProcess EngineeringProcess ExcellenceProcess improvementProcess ImprovementsProcess TransformationProgram management

program managementprogram managementProject managementProject managementProject ManagementProject managementProject managementproject managementProject MgmtProject MgtProject/Portfolio ManagementQualityreadinessResilienceRisk Mgmt and SecurityRoboticssix sigmaSix SigmaSix sigmasocial collaborationstrategic execution office (PMO)Strategic flexibility and adaptabilitystrategic growthstrategic planningstrategic planningStrategic thinkingStrategyStrategyStrategy Deploymentstrategy executionStrategy implementation managementTalent Managementtechnical skillsTrainingTrainingtrainingTransformationValue realizationVocWorkforce analytics

Results from Change & Transformation

Attendees, June 2017


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•Agile Development

•Architecture

•Benefit Realization

•Business Analytics

•Change Management

•Collaboration

•Communications

•Continuous Improvement

•Culture

•Customer Experience

•Data Analytics

•Design Thinking

•Digital Strategy

•Employee Engagement

•Human Performance

• Innovation

•Knowledge Management

•Leadership

•Lean

•Learning & Development

•Organization Design

•Organization Development

•Performance Management

•Portfolio Management

•Process Management

•Program Management

•Project Management

•Quality

•Six Sigma

•Strategy

•Talent Management

•Training

•Transformation

Contemporary Capabilities


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Which capabilities do you need?

Of course, the answer is it depends…

CAPA

BILT

IY

NAME

CAPA

BILT

IY

CAPA

BILT

IY

CAPA

BILT

IY

CAPA

BILT

IY

The external triggers and internal performance drivers of your organization dictate the particular capabilities that should comprise your change-enabling system. Which capabilities are needed to support your unique needs, challenges and opportunities?

“


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A platform of several change capabilities intended to provide a coordinated solution supporting change efforts to increase change outcomes and probability of success.

A particular discipline or body of knowledge/effort intended to address a particular facet of organizational performance.

Change-Enabling System

Capa

bilit

y 1

Capa

bilit

y 2

Capa

bilit

y 3

Capa

bilit

y n

Change-Enabling System

Capa

bilit

y


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Prosci Webinar

• January 18 and 19, 2017– 677 attendees on Wednesday

– 382 attendees on Thursday

• Attendees were prompted for examples of their change-enabling systems

C H A N G E M A N A G E M E N T

How to Harness the Power of Your Change-Enabling Systems

Research | Methodology | Training | Advisory Services

www.prosci.com | [email protected]

120 examples provided in real-time!


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Change Lean, Six Sigma, Project Mgmt, Process Improvement, Knowledge Mgmt, Change Mgmt

Global Strategy Agile, Project Mgmt, Programme Mgmt, PMO, IT Delivery, HR, Business Change, Change Mgmt

Global Transformation project management, change mgmt, value realization

Innovation Management Innovation, Facilitation, Design Thinking, Leadership, Active Communication

Management & Tech Consulting Change Management, Client Management, Adaptation, Strategy, Execution

Operational Excellence Process, Quality & Analytics, Project Management, Communications, Change Management

Operational excellence process optimization, change management, agile development, project development

Org Agility Strategy, Transformation, Innovation, CM, PM

Org Development Strategic Initiative, Lean, Intake Process, Risk Management

Org Transformation Transformation, Project Management, CM, Strategy, L&D, Continuous Improvement

Organizational Excellence Org Development, Change Mgt, Performance Mgt, Business Analysis, Rewards and Recognition

Performance Driven Culture change leadership, agile, process management, org design, continuous improvement

Program Administration Strategy, Change Management, Process Improvement (Lean), Project management, metrics, training

Strategic change & improvement strategy, project management, change management, continuous improvement

Strategic execution project management, change management, strategy, analytics, performance improvement

Transformation strategy and architecture, epmo, customer experience, business capability

Transformational innovation, change management , collaboration , communication, strategic planning

Unnamed PMO, Innovation, Strategy and Planning, Communications


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Change Lean, Six Sigma, Project Mgmt, Process Improvement, Knowledge Mgmt, Change Mgmt

Global Strategy Agile, Project Mgmt, Programme Mgmt, PMO, IT Delivery, HR, Business Change, Change Mgmt

Global Transformation project management, change mgmt, value realization

Innovation Management Innovation, Facilitation, Design Thinking, Leadership, Active Communication

Management & Tech Consulting Change Management, Client Management, Adaptation, Strategy, Execution

Operational Excellence Process, Quality & Analytics, Project Management, Communications, Change Management

Operational excellence process optimization, change management, agile development, project development

Org Agility Strategy, Transformation, Innovation, CM, PM

Org Development Strategic Initiative, Lean, Intake Process, Risk Management

Org Transformation Transformation, Project Management, CM, Strategy, L&D, Continuous Improvement

Organizational Excellence Org Development, Change Mgt, Performance Mgt, Business Analysis, Rewards and Recognition

Performance Driven Culture change leadership, agile, process management, org design, continuous improvement

Program Administration Strategy, Change Management, Process Improvement (Lean), Project management, metrics, training

Strategic change & improvement strategy, project management, change management, continuous improvement

Strategic execution project management, change management, strategy, analytics, performance improvement

Transformation strategy and architecture, epmo, customer experience, business capability

Transformational innovation, change management , collaboration , communication, strategic planning

Unnamed PMO, Innovation, Strategy and Planning, Communications


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Total ExamplesCM

PM

Process

Strategy

Communications

Continuous Improvement

L&D/Training

Agile

120

94

70

33

27

20

18

18

18

Change-Enabling Systems: Capability Inventory


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Lean

Six Sigma

Program

Transformation

Leadership

OD

Innovation

Portfolio

Benefit Realization

Business Analytics

Culture

Architecture

Knowledge Management

Quality

Total Examples 120

3

Change-Enabling Systems: Capability Inventory

3

4

4

5

6

6

7

7

8

8

10

10

15


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Average: 3.7

11%

18%

36%

31%

4%

0%

>5

5

4

3

2

How many capabilities made up your system?

CM

CM+PM 50%

CM+Process

22%

CM+Strategy

17%

CM+Continuous

13%

CM+Agile13%

CM+Comm

12%

CM+Training

11%

CM+PM+Process

16%

CM+PM+Strategy

11%

+ Frequent Combination +

all 41.7%


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To address today’s state of change, organizations are establishing

change-enabling systems to house and grow key change capabilities.

The challenge is ensuring that these systems and capabilities are effectively driving change results.

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Coming together is a BEGINNINGKeeping together is PROGRESSWorking together is SUCCESS

Henry Ford


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Effective Change-Enabling Systems Need:

Anchorsfor

Integration

Commonand Shared

Understanding

Platformfor

Collaboration


A frame I’ve been using…

Why We DoWhat We Do

What We Do

How To Engage

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Purpose (To/By)

Concise descriptionof our actions/approach

Trigger questions for “when” and “how much”


Discipline Discipline Discipline Discipline Discipline

Why We Do What We Do

What We Do

How ToEngage

Change Management Discipline Discipline Discipline

Why We Do What We Do

TO capture people-dependent ROI BY preparing, equipping and supporting people

What We Do• Structured and

Intentional• Individual and

Organizational• Everyone’s job

How ToEngage

Answer 2 questions:1. How much of results

depend on people?2. Who has to do jobs

differently (and how)?

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Shape a shared purpose

Focus on impact

Coordinate, errr, coordination

Shift both mindset and toolset


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Mind set

Too

lset

LOW HIGH

HIGH

Equippedbut

Unengaged

Engaged

butUnequipped

Shift both mindset and

toolset


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Shape a shared purpose

TO/BY Purpose Statement Format

TO ________________ BY ________________

for the change-enabling system


Each change effort will be unique, requiring different “amounts” of each system capability. How will you assess/evaluate needs?“

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Each phase of an effort will require different contributions from each capability. How will you map out each capability’s involvement?“

Capability 3

Capability 1

Capability 2

Capability 4

Capability 5

InitiateInitiate PlanInitiate Plan DesignInitiate Plan Design DevelopInitiate Plan Design Develop DeployInitiate Plan Design Develop Deploy Sustain



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Focus


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Focus


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Change-Enabling SystemsConclusions and Questions

Prosci SolutionsDelivering organizational results by

catalyzing individual transitions

http://www.prosci.com | http://[email protected]

Build individual change competenciesApply change management on initiativesEmbed organizational change capability

http://[email protected]