TECHNICAL AND FINANCIAL PROPOSAL

The World Justice Project “Rule of Law Index Survey – 2015”

Developed by: MARKET RESEARCH & POLLS – EURASIA (MRP-EURASIA) HEADQUARTERED: Columna Str. 101, t.Chisinau, The Republic of Moldova, MD-2012 Data: December 08, 2015 PURPOSES

phone: +373 69 942499 info@mrp-eurasia.com 101 Columna str., Chisinau, The Republic of Moldova http://www.mrp-eurasia.com

2

Contents

Section name Page Nr

• Name and contact information of the person responsible for the proposal within the organization

2

• Brief description of the organization, and description of the human and technical resources that will be dedicated to this project

3

• Company requisites 6 • Selected methodology 7 • Quality insurance, supervision and control 10 • Additional proposal specifications 11 • Work plan and timing grid 12 • Geographical coverage in Project 13 • Target group and sample size 14 • Sampling plan-model: Stratifications and Quotas 14 • BUDGET: Structure of the budget per each listed country 15 • Deliverables 15 • Attachment 1 “Preparation of local field executors” 16 • Attachment 2 “Staff involved in the Project (Key personal)” 18 • Attachment 3 “List of opinion polls conducted by MRP-EURASIA in 2013-14” 20 • Attachment 4: “Detailed Budget for listed countries in RFP” 22 • Attachment 5 “Brief Budget for extra listed countries”. 23

NAME AND CONTACT INFORMATION OF THE PERSON RESPONSIBLE FOR THE PROPOSAL Alexandru Trotiuc, CEO of MRP-EURASIA CONTACTS HEADQUARTERS OFFICE 101 Columna str., Chisinau, The Republic of Moldova, MD-2012 phone: +373 69 942499 info@mrp-eurasia.com http://www.mrp-eurasia.com

3

BRIEF DESCRIPTION OF THE ORGANIZATION

About Us MARKET RESEARCH & POLLS – EURASIA (MRP-EURASIA) is an independent and professional research holding, providing a full spectrum of marketing research, media and socio-economic research services. We share the strength of our fieldwork execution with research partners who have the same approach towards-quality. Founded back in 1997, nobody has deeper insight, better knowledge of FSU, CEE and CA market and deeper understanding of consumers in the former Soviet Union than MRP-EURASIA. Our authorized representative offices are based in 32 countries of the former Soviet Union (ex-USSR), Central and Eastern Europe, Central Asia. Our territory covers more than 75% of the Eurasia continent (see http://mrp-eurasia.com/Countries ). Our territory includes vast and densely populated regions of Eurasian continent, such as: all East Europe, Baltic, Balkans, Caucasus, all Central Asia, Russia, Belorussia, Ukraine, Moldova. (See Attachment 3 “List of opinion polls conducted by MRP-EURASIA in 2013-14”). Our Mission is to provide international and companies with up-to-date information on CEE, CIS and FSU markets. Competencies

• In MRP-EURASIA we gathered leading marketing specialists in areas of all service markets and social-politic researches and analyses.

• Besides research activities our colleagues are experienced in industry reports preparation, prospective market segment determination.

"MRP-EURASIA" provides complete set of services in marketing, public opinion research, advertising research and consultancy. The key directions of our company research activities are:

• Marketing • Business-to-Business • Social and political studies • Cross-cultural studies

• Elite studies • Advertising and promotion • Business consultancy • Mass-Media and publishing

We are full-service company and our employees carry out all kinds of work activities, starting with research plan development up to the complete report and the presentation of results. The pledge of our reputation is the high professionalism of our employees, the use of modern research methods and advanced technical base. All of these provides for superb conduct of research at the top level for the effective development of our client's business. In the sphere of marketing research, we are working with the companies representing the following segments of the market:

• Pharmaceutical • Healthcare • Hygiene • Personal Care • Cosmetics • Advertising • FMCG • Automotive

• Finance, Banks, Insurance

• Telecommunications • Computer, software

and IT equipment • Home appliances • Media • Human resources

• Office equipment, furniture

• Tourism and Vacancies

• Entertainment & Leasure

• Construction & Real Estate

Products MRP-EURASIA carries out research projects in Ad-Hoc Research and Panel syndicated research Our Data collection methods:

F2F PAPI – face-to-face interview; CATI – Computer Added Telephonic interview; Focus groups; Retail audit.

Data processing: Questionnaire design and multilingual

translations; Survey Programming; Multilingual transcripts; Data tabulation; Frequency analytics ; Report Writing.

Our research areas ° Advertising Research ° Brand Equity Research ° Brand Name Testing ° B2B Surveys ° Concept Testing ° Consumer Research ° Opinion Polls ° Customer Satisfaction Studies

° Customer/Employee Satisfaction Surveys ° Distributional Channel Audits ° Internet Strategic Intelligence ° Marketing Effectiveness and Analytics ° New Product Development ° Positioning Research ° Price Elasticity Testing ° Sales Forecasting

° Segmentation Research ° Store Audit ° Test Marketing ° Tracking Studies ° Omnibus ° Usage & Attitude Studies

Regions and Countries Covered: We manage inexpensive and strong Face-to-Face data collection in 32 countries in Eastern Europe, Central Asia and former Soviet Union (EURASIA continent). We also manage inexpensive and strong CATI data collection in German-, English-, French-, Italian-, Polish-, Bulgarian-, Romanian-, Russian-, Ukrainian-, Belarusian-, Turkish, Hebrew-speaking countries of the world

5

Quality assurance in MRP-EURASIA MRP-EURASIA complies with ESOMARs (the world organisation for enabling better research into markets, consumers and societies) guidelines in our data collection. Recruitment and training Interviewer recruitment and selection We insist on all potential interviewers handing in written applications with CVs, and all are interviewed by our supervisors to be assessed with regard to suitability. In our recruitment we look for interviewers with a minimum of secondary school level education, who have previous work experience and who are highly motivated for the job. We also perform a reading fluency test to assure that we only hire those that are able to read aloud fluently. The average age of MRP-EURASIA interviewers is at present 27 years. Training All MRP-EURASIA interviewers go through a basic training course focusing on market research, interview technique and communication. This training covers the basics of market research such as sampling and questionnaire wording, and goes into some detail on the subject of interview technique: how to correctly conduct an interview and how to deal with different issues and situations that may arise. As a supplement to the basic training all interviewers receive a interviewers’ manual upon starting at MRP-EURASIA. This covers the information on rules and techniques for interviewing in the basic training course as well as addressing and giving more in-depth information about market research and the different types of study we conduct. We offer further training courses in the fields of recruitment and face to face interviewing to a chosen few of our interviewers who are especially experienced and/or shows special talent.

6

Interviewer Briefings In addition to this, briefings are either held face to face or given in writing, or both, for each study. We also aim to give the interviewers some additional input by “theme of the week” presentations focusing on a different aspect of advanced interview technique every week. Experienced interviewers On average, MRP-EURASIA interviewers have more than 500 hours of interviewing behind them. We view the experience of the interview staff as one of our most important assets, and reward interviewers who work frequently and those who stay with us over time through our salary systems. We are concerned with keeping employee turnover at a low level, and among the measures we take to this end are our annual employee survey to keep track of interviewer satisfaction and our quarterly web-based survey addressed to former employees tracking reasons for leaving the interviewer job. The 2007 work climate survey shows that 94% of our interviewers find they are satisfied with their job overall. High quality supervision Our supervisors generally have academic backgrounds from colleges or universities, and most of them are quite familiar with survey method even before becoming supervisors, since we generally recruit our leaders from our competent interviewer staff. We put emphasis on further educating our team leaders through external courses as well as a thorough in-house training that is company specific. For reference the supervisors also have manuals describing the different procedures, systems and routines in use in our field departments.

COMPANY REQUISITES

Full name “MRP-EURASIA” S.R.L. Legal status Private Company Legal address 101 Columna Str, , Chisinau, The Republic of Moldova, MD 2012 Actual & Postal address 109 Alba-Iulia str, ap.109, Chisinau, The Republic of Moldova,

MD 2071 IDNO: 1012600034539 Name of the Head of the Company Alexandru Trotiuc Contact person Alexandru Trotiuc Email of contact person director@mrp-eurasia.com Telephone number +373 69942499 Web address www.mrp-eurasia.com

7

SELECTED METHODOLOGY Stage 1 – Piloting stage

Pilot survey is to be carried out in each country's 3 largest city to test the suitability of the questions and other operational aspects of the survey.

The pilot survey shall consist of fifty (50) completed interviews. F2F (face-to-face PAPI interviews). LOI = to 30 min (no open ends). IR = 80 %

Pilot results, including the raw data, shall be submitted and approved by the WJP prior to the launch of the final fieldwork.

The survey’s questionnaires must be piloted prior to fieldwork and training of interviewers. The pilot survey shall consist of fifty (50) completed interviews will be conducted in each listed country (not to be included in the count of the final 1,000 interviews per each listed country). After piloting adaptation of the questionnaires will be held according to the corrected indicators. The final questionnaires should be discussed during the training of interviewers.

Stage 2 – Training stage

Supervisors and interviewers are to be trained on the questionnaire, the execution of field procedures, and the interviewing script and vocabulary. Interviewers must be able to properly convey the meaning of each question. (See Attachment 1 “Preparation of local field executors”)

Stage 3 – Mass polls Fieldwork shall be conducted in each country's three largest cities by population.

Field work: F2F PAPI . LOI = to 35-40 min (no open ends). IR = 80 %

multistage stratification proportionate to the population sample distribution with the random selection of households and respondents

random route procedures three attempts shall be made to contact the respondent identified for the survey before selecting an

alternate sample unit Stage 3 – Analytics

Data entry in SPSS and Excel Data processing: cleaning of database, frequency counts for each question with the raw data, including

cross- tabs by gender and income (see below model) GENDER AGE INCOME LEVEL CITY TOTAL 1 -

Male 2 -

Fem 1 –

(18 - 25) 2 –

(26 - 35) 3 –

(36 - 45)4 –

(46 - 55)5 –

(56 - 65)6 –

65 + … J -

( 0 – 150) R -

(151 – 250) C -

(251 - 350) M –

(351 – 600) F –

(600 + …) 1-st city:

2-nd city:

3-rd city:

In each column will be next positions N base N freq.

absolut %

freq.

Questionnaire: The questionnaire will consist of close-ended, multiple choice questions that inquire about

people's perceptions and recent experiences with the laws and legal institutions. The final questionnaire and data map will be provided in advance of fieldwork by Customer. The questionnaire shall be translated into relevant languages as necessary by Contractor. In consultation with the WJP staff, the wording of the questions shall be adapted to common

expressions. Supervisors and interviewers must be fluent in necessary languages.

8

In person, face-to-face interviews: Sampling Specifications for Conducting the Survey: Achieved sample size and sample universe

The achieved sample size shall consist of no less than 1,000 completed interviews per each country. The sample universe shall be adult residents 18 years of age or older. The sample unit shall be the household.

Stratifications and quotas:

The sample shall be stratified by income level or socioeconomic status, divided proportionally based on each level’s share of the country’s population. A gender quota of 50:50 (Male: Female) shall be applied.

Random Rout Procedure for this study Random selection of households and respondents Sampling units shall be randomly selected by the random route procedure

In all countries, the most recent available sample frame of Sampling Units (Urban Zones) will be selected as the starting point (First stage of the field work) on the basis of geo-administrative urban divisions. The second stage in sampling consisted of selecting households within each Zone. The aim will be to make sure that each household will be selected with an equal probability within all households in this Urban Zone in this city. Two sampling procedures will be used. In according to random walk fieldwork procedure the fieldwork coordinator will selected the first address to be sampled, and the interviewer will be given clear instructions on how to select remaining addresses within this Zone. For all countries in this project the sample will not be pre-selected to ensure that the probability of any household’s will be always equivalent to the probability generated by random selection.. In order to select a household randomly, they will be asked to use the same instructions as it is provided below. Interviewers must follow strict instructions for identifying potential respondent-households: Office buildings, uninhabited/abandoned housing units, schools, hospitals, public buildings, factories, workshops, supermarkets and shops are excluded from the count. Facing the street, the interviewer goes to the left. He/She rings the doorbell of every fifth housing unit (i.e. houses or apartments). When turning at the end of the street, the interviewer does not stop counting housing units. The standard interview method called for each selected household to be visited at least three times before being replaced. See this tab:

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Start 1st contact 2nd contact 3rd contact 4th contact

If there is no other street (e.g. a park) at the end of the street, then the interviewer returns to the corner of the street where he/she changed direction and turns left if he/she previously turned right or vice versa.

9

Random respondent selection Respondents will be selected based on the ’last birthday’ method. With the help of the contact person, the interviewer will select the household member whose birthday comes next. Under no circumstances can the selected respondent be substituted with another person. At every address, up to three calls-attempts will be made to get an interview with the chosen respondent. There will only be one interview per household.

10

QUALITY INSURANCE, SUPERVISION AND CONTROL • Supervisors and interviewers are to be trained on the questionnaire, the execution of field

procedures, and the interviewing script and vocabulary. (See Attachment 1 “Preparation of local field executors”)

• Interviewers and supervisors must administer quality checks to ensure both the accuracy and reliability of the data collected, as well as to ensure that sound ethical procedures are utilized to collect data in accordance with local laws and international industry standards.

• In conducting the interviews, interviewers must comply with all applicable laws. Quality control F2F PAPI: The interviewer force of MRP-EURASIA consists mostly of women (60 %) aged 25-35 years old with high education (100 %). Among them 85% - with a higher economic, marketing and management education, the rest have a technical (physics or mathematics) or philology (psychological), education. All them taking part in polls and other surveys on a regular basis. The interviewers recruited for a survey are trained in regional offices of MRP-EURASIA with the help of the manuals used by Self-Instructional Workbook for Telephone and Personal Interview Training. For each survey a full set of manuals is provided for interviewers and regional supervisors followed by a WEBinars. MRP-EURASIA has a team of full-time qualitative researchers, moderators and analysts, who work with different targets using a wide range of professional techniques. The projects could be conducted in most of the regions of the ex-Soviet Union (FSU) and EE. The company’s network of regional offices provides a good quality of recruitment and managerial assistance. (See Attachment 2 ‘Staff involved in the Project”) Supervisors will check 35% of all interviews on the field during the fieldwork to ensure

reliability Supervisors will logically control all interviews completed on the field, and revisit the

respondent to ask for confirmation of specific issues if any error or discrepancy occurs At the end of the day, all the interviews will be logically controlled by the supervisors If an error or discrepancy occurs in the interviews of a specific interviewer, rest of his/her

interviews will be re-checked. Supervisors will report to project manager all types of error, canceled interviews, re-

conducted interviews, performance of interviewers etc. Following the completion of the fieldwork, 50% of all interviews of each interviewer will be

logically controlled and all of the interviews made by an interviewer will be re-checked if an error is found in his/her interviews.

Interviewers will at all time carry a field log in which they record relevant information on what happens in the field in details. The interviewer logs must supply enough information for an independent observer to locate the selected household and to identify the respondent interviewed. Working day of interviewers will last until 5 interviews are completed. Interviewers will be obliged to submit filled out questionnaires to the supervisor in every day. PREPARATION OF LOCAL FIELD EXECUTORS for F2F MRP-EURASIA has local network of experienced interviewers in each country of listed countries. They will be trained according to specific instructions concerning of questionnaire (See Attachment 1 “Preparation of local field executors”)

11

ADDITIONAL PROPOSAL SPECIFICATIONS: 1. Our company does not expect any interference to the poll from any government authorities or entities, since all the surveys will be carried in civilized European countries in accordance with applicable local law and EU standards of European Union and ESOMAR. Our company has conducted surveys in these countries in the framework WJP Rule of Law Index in 2013 without any problems and successfully. According to European legislation, government agencies have no right to interfere in the polls, if not fixed violations of human rights (protection of personal information, there is no propagation of violence, perversions unhealthy lifestyles, no psychological pressure upon respondents, and the like). 2. Our company has extensive successful experience and knowledge to motivate respondents to sincerity and openness. We select communicable interviewers and prepare them to overcome psychological resistance, grow the confidence and relaxation among respondents. Our interviewers achieve understanding from the potential respondent, that the respondent was selected randomly without prior preparation and study of contact lists provided by third parties. We inspire to the respondent that our company is absolutely independent commercially and not engaged by government agencies, political parties and local leaders. Our respondents are ordinary people who are not different from respondents in this country. The respondents' answers will certainly impersonal before being go for processing and analysis. We convince the respondent that we are very interested in his opinion anonymously and guarantee objectivity. 3. Among the usual risks, probable illness of a particular supervisor or an interviewer (who get their daily norm)because polls will be held in the winter in the cold season. In this case, we always have a reserve of local experts and reserve 30% of the time to perform the norm number of interviews. For the rest, we do not see other possible risks for the project in these countries.

12

WORK PLAN AND TIMING GRID STAFFING SCHEDULE1

N° Name of Staff Staff input (Nr of weeks)2 Total staff-month input

1. 2. 3. 4. 5. 6. 7. 8. Home Field3 Total

Local (Regional offices)

1 Local directors

0

7 7

2 Local fieldwork coordinator 6 11 5

3 City supervisors 5 9 4

4 Data entry operators 0

6 6

5 Interviewers 5 7 2

Subtotal 24 16 40

Central (Head office)

1 General Director 0 8 8

2 Analyst of the project 0

8 8

3

Regional fieldwork coordinators

2 4

2

4 Moderator of training 0 3 3

5 General fieldwork coordinator

0 7 7

6 CFO in the project 0 8 8

7 Analist - statistic 0 5 5

Subtotal 41 2 43 Total 65 18 84 1 For Professional Staff the input should be indicated individually; 2 Weeks are counted from the start of the assignment. For each staff indicate separately staff input for home and field work. 3 Field work means work carried out at a place other than the Consultant's home office.

13

WORK SCHEDULE

N° Activity1 Weeks2 1 2 3 4 5 6 7 8

1. Set up 2. Pre-fieldwork activities: Designing questionnaire

for piloting questionnaire for piloting

3. Train the interviewers 4. Conducting pilot study (testing questionnaire). 5. Questionnaire revision and designing questionnaire

into final draft

6. Fieldwork: 7. 10% Data Delivered 8. 50% Data Delivered 9. Final data delivered 10. Data entry (putting data into Excel and SPSS ) 11. Data processing 12. Development and delivery of the technical report

and filed database

1 Indicated all main activities of the assignment, including delivery of reports. 2 Duration of activities shall be indicated in the form of a bar chart.

GEOGRAPHICAL COVERAGE IN PROGECT

Nr. Listed countries

3 main cities per country

1. Albania

Tirana Durrës Shkodra

2. Bulgaria Sofia Plovdiv Varna

3. Croatia Zagreb Split Dubrovnik

4. Poland Warsaw Lodz Krakow

5. Romania Bucharest Iasi Constanta

14

TARGET GROUP AND SAMPLE SIZE 1. sample unit shall be the household 2. adult residents 18 years of age or older 3. gender quota of 50:50 (Male: Female) 4. Total N=(1000 base + 50 pilot) x 5 countries from list = 5250

SAMPLING PLAN-MODEL: DİSTRİBUTİON AND STRATIFICATIONS OF QUOTAS Sample distribution by target groups per each listed country is defined below Note: The detailed design of the sample in the context such parameters as level of household welfare, a specific city, age intervals, based on the proportions of the general urban population of 3 cities in each country. The sampling methodology is designed to generate the necessary sample sizes per country to conduct statistically robust analyses.

Sample distribution by target groups per each listed country is defined below Sex distribution: 50% - Male, 50% - women

N The level of household income per annum (in each box below the specified level of income in USD based on each income level's respective share of the country's population)

Age (years old intervals) SUMM, %

18 - 25 26 - 35 36 - 45 46 - 55 56 - 65 65 + 1. Highest household income …. + USD

1-st city:

2-nd city:

3—rd city:

Sub-total

2. Above the average household income …. – ….. USD

1-st city:

2-nd city:

3—rd city:

Sub-total

3. Average household income …. - …. USD

1-st city:

2-nd city:

3—rd city:

Sub-total

4. Below the average household income …. – …. UDS

1-st city:

2-nd city:

3—rd city:

Sub-total

5. Low household income 0 – … USD

1-st city:

2-nd city:

3—rd city:

Sub-total

Total

15

Note: The budget includes all applicable taxes and expenses (сost quotations for each country is listed separately), including the prorated cost of the central office project management, training and analysis.. Nr. Contry Budget per country,

USD 1. Albania 10550,00 2. Bulgaria 9350,00 3. Croatia 10450,00 4. Poland 13400,00 5. Romania 9870,00 TOTAL BUDGET 53620,00

TOTAL PROJECT BUDGET: 53620-00 USD See in Attachment below:

1. Attachment 4: “Detailed Budget for listed countries in RFP” 2. Attachment 5: “Brief Budget for extra listed countries”.

DELIVERABLES The deliverables shall consist of the following:

o A detailed sampling plan per each country submitted prior to the start of pretest fieldwork. o The raw data delivered in SPSS (.sav) format. o Frequency tables (counts and percentages) for each question provided in Excel including cross-

tabulations by gender, income, and city. o The completed “Translation Report Form” provided by the WJP. o The completed “General Population Poll Methodological Report Form” template provided by the WJP. o Photos (6 photos per country): 1-2 photos on interviewer training, 1-2 photos on pretesting, and 1-2

photos on basic fieldwork. Data Analysis: The technical personal of MRP-EURASIA (in local offices) will cover adapting data map and putting data into the Excel data map (provided by Customer). MRP-EURASIAs SPSS programme specialist (statistician) will clean, weight and process the data. Data Cleaning encompasses three sub-processes: Data checking and error detection; Data validation; Error correction.

Data weighting will be conducted according to age, gender quotas, household income level, country, Survey data will be processed and analysed through SPSS programme, on the basis of different methods: distribution of frequencies, cross-tabulations.

BUDGET: Structure of the budget per each listed country

16

Attachment 1 “Preparation of local field executors”

Preparation of local field executors for the “The World Justice Project Rule of Law Index Survey” project.

The Preliminary Preparation will be divided into 2 main parts.

1. Basic training on the content, aims and logistics of the project (on-line) 2. Coaching for Communicative skills in a concrete project (on-line)

The Basic Training for local Supervisors and Interviewers on the content, aims and logistics of the project

Description of the target groups: interviewers, supervisors The main goals includes the following: 1. Provide insight into definition of the term “experiences with the laws and legal institutions” in the general

population poll (GPP) 2. Presentation of the The World Justice Project Rule of Law Index Survey 3. To form an overview about the methods and the ethic of marketing research and opinion polls 4. To train the special communications skills 5. To find out the most suitable interviewers 6. To analyze the concrete situations and mistakes and find the suitable solutions 7. To answer all the questions The communication skills include: 1. Contact establishing 2. Neutral audition 3. Why is it important to follow the instructions 4. How to answer typical questions 5. Why don’t you have to argue with the respondent The methods of the skills training: 1. Test job (paper, situation description, the interviewer should choose the correct model of behaving) 2. Exercises The Training plan: 1. Opening speech and welcome. Opening speech, distribution of study materials. Short overview of the main purposes of the training. 2. Interview understanding The specific of conducting an interview and its varieties. External and internal factors, that influence the interview. Interview ethics, ethic principals 3. Типы выборки. Gender quota, AGE intervals, Income levels. 4. HH data collection. Technologies to achieve quotas in F2F surveys. Random selection ofhouseholds and respondents. Random route procedures 5. The job of the interviewer and his most required skills Appearance. Sociability. Benevolence. A healty curiosity. Voice, the speed of talking. Instruction following. Honesty. Privacy Policy. 6. The main stages of the study and the interviewers place. Finding out the problem and the goals of the training. The choice of the programme and of the study plan. Selection of respondents for the study. The preparation and the preliminary quality control of the questionnaires, piloting the questionnaires. The survey process and the role of the interviewer. Interview coding and result processing. Result analysis and report preparation. 7. The main types of the studies. Public opinion analysis. Sociological study. Marketing study. 8. Design and Implementation of World Justice Project Rule of Law Index Survey Survey Scope, Country Coverage and Implementation 9. The roles, responsibilities and communication among participants of a research project in the region and particular country. 10. What is target group of the project& 11. The main kinds and types of the questions. The process of questioneering. Interviewing and survey. Peculiarities of phone, outdoor and door-to-door interviews. Interview steps and the problem of establishing and keeping the contact between the interviewer and the respondent.

17

12. Field data quality control. 13. Interviewer’s relation with the Local Director, Supervisor. The interim and final methodological reports. Job presentation. 15. Test feed-back Responsable: Alexandru Trotiuc. Performed by: Moderators (Viorelia Motspan, Caterina Smochina); Account Administrator (IT-specialists of MRP-EURASIA) Required technical resources in the head office: Computer, operational system Windows 7, broadband Internet connection, software solutions for webinars, IP or WEB-camera, microphone, audio speakers or headphones. Required technical resources in local offices: Computer, operational system Windows 7, broadband Internet connection, software solutions for webinars, IP od WEB-camera, microphone, audio speakers or headphones. Translation of methodical materials: into English and Russian Terms of implementation: 1 days(5 hours) Methods: on-line remote e-learning form Materials: electronically given material.

Coaching for the interviewers. Description of the target groups: interviewers, supervisors The main purposes of the instructions include the following: 1. Preparation for the concrete study 2. Management principles and communication with local Director(and supervisor) 3. Specific points of questionnaire filling 4. Behavior norms 5. Examples of how to overcome the disagreements 6. First editing of the received data, electronical registration 7. Monitoring the performance of individual tasks, timing, reporting and control Coaching methods: 1. Questionnaire analysis 2. Analysis of the interviewers’ opinions about some concrete respondents (acquaintance, personal information,

personal experience, market behavior particularities, problems of establishing the contact) 3. Training interview demonstration. Formats:

a. Moderator and then interviewer play the role of a „difficult respondent” and the moderator explains the ways to overcome the situation b. The ideal interview: the moderator plays the role of interviewer.

4. Interview practicing in pairs among interviewers. Following the coaching results (the interviewer has to have the answers to the following questions): 1. What is the goal of the survey 2. How to conduct a preliminary discussion about the interview. 3. How to conduct the respondent selection and recruitment process and what from is composed his motivation. 4. How to ask questions and fix the answers best. 5. How to work with the auxiliary materials. 6. How to execute the final documents and present 7. What ways of controling the interviewer will be applied and what sanctions. Documents offered after the instructions: 1. Interview instructions “Manual” 2. Blank application forms (questionnaires) in the required amount. Responsable: Alexandru Trotiuc Performed by: Moderator (Caterina Smochina), Account administrator (IT-specialists of MRP-EURASIA) Required technical resources in the head office: Computer, operational system Windows 7, broadband Internet connection, software solutions for webinars, IP od WEB-camera, microphone, audio speakers or headphones. Required technical resources in local offices: Computer, operational system Windows 7, broadband Internet connection, software solutions for webinars, IP or WEB-camera, microphone, audio speakers or headphones. Translation of methodical materials: into English and Russian Terms of implementation: 1 day (4 hours) Methods: on-line remote e-learning form Materials: electronically given material. The online program is structured so that the participant’s answers to the text-entry practice are captured „behind the scenes” and a summary report of these responses can be printed at the end of the program for the moderator, supervisor and HR resource and regional manager of the project to use as key learning points in future. There is also an option for the participant’s supervisor, the facilitator, and HR resource, etc, to have a copy of the participant’s responses automatically emailed to them. Besides being „take away” reference point for the participant. this format is designed to discourage „passive participants” from entering nonsense responses or not taking the course seriously if they are aware that someone else will receive a copy of these responses.

18

Attachment 2 Staff involved in the Project (Key personal)

(see “Key personnel CVs” ZIP file in attachment to the letter) Our management structure At the core of successful implementation of all our projects is effective production connection between functional and linear system of project management. Our head managing office (functional management) coordinates the work of our Regional directors (line management). The head office provides all communications with clients and approving of project terms of reference. Head office at the central level of territorial management performs functions of quality control, monitoring, timeliness and volumes of the project. At the head office are concentrated functional and line managers of analytical and executive divisions, as well as financial management of all projects. Regional Director - the second hierarchical level of territorial management of our company. Each Regional Director coordinates 3 - 5 countries of patronized sub-region. Regional Director concentrates in himself a functional site and linear link of multi-country projects management. Within multicounty projects ye receives from Center (from General fieldwork coordinator of MRP-EURASIA) his part of sub-regional tasks and distributes it to separate countries in sub-region. Back from the field, he accepts collected information, and without wasting time for primary information processing sends a summary report to the central office. Its functions also include providing operational control of assignments and operational monitoring of execution at the sub-regional level. In its turn, each country at the heart of local management operates autonomously closely associated tandem of functional general manager (Senior Local Superviser, by other words, Local Director) and linear general manager (Local Field Superviser). This is the third (final) level of territorial management. Thus, Local Director ensures current administrative resources of the local office, correct application of technical standards in project, communication standards and preparation of field staff to the concrete task, and is responsible for the accuracy and quality of the particular assignment for the Regional Director. Local Field Superviser provides necessary production resources for a particular project, process of collecting field data by interviewers and functioning of the internal supervisors. So, our management benefits: a) cost-effective balance between handling and a high reduction in the administrative workload; b) efficient combination of technological standards succession and decision-making autonomy on the internal local management level; c) highly advanced technologies of personnel recruitment, motivation and training staff; d) effective implementation into practice the principles of democratic decentralism and de-concentration of management; e) high sensitivity and mobility of the central management to the challenges of external competitive and client environment. _______________________________________________ Our Regional Director at his level of territorial management is the person responsible for accomplishing the stated project objectives. Key project management responsibilities include creating clear and attainable project objectives, building the project requirements, and managing the constraints of the project management triangle, which are cost, time, scope, and quality. Our General Director is a client representative and has to determine and implement the exact needs of the client, based on knowledge of MRP-EURASIA. He is the bridging gap between the production team and client. General Director with his deputy and assistant is accountable for ensuring that everyone on the team knows and executes his or her role, feels empowered and supported in the role, knows the roles of the other team members and acts upon the belief that those roles will be performed. However, there are some responsibilities that which correspond to our General Director, noting:

Developing the project plan Managing the project stakeholders Managing the project team Managing the project risk Managing the project schedule

Managing the project budget Managing the project conflicts

Central Office staff: Name Position Country

1. Mr. Alexandru Trotiuc General manager of project Moldova

2. Ms. Liubovi Girbu Analyst of the project Moldova

3. Ms. Viorelia Motspan General fieldwork coordinator Moldova

4. Ms. Cateryna Smochina Moderator of trainings Moldova

5. Mr. Marcel Lunga Analist - statistic Moldova

6. Mr. Alexander Tofan CFO in the project Moldova Regional offices staff (key personnel involved in this project): Nr Name Position Country

7. Ms. Viorelia Motspan Regional director ”Balkan 1”:: Moldova, Romania, Bulgaria Moldova, Romania, Bulgaria

8. Mr. Mirchia Cozma Local Director Romania 9. Mr. Iulian Osoeanu Local Field Superviser Romania 10. Ms. Vilena Saikova Local Director Bulgaria 11. Mr. Batcvarov Anton Local Field Superviser Bulgaria

12. Mr. Alban Bilali Regional Director ”Balkan 2”: Albania, B&H, Croatia

Albania, Bosnia and Herzegovina, Croatia, Kosovo

13. Mr. Branka Raikov Local Director Croatia 14. Ms. Suzana Stojakovic-Celustka Local Field Superviser Croatia 15. Mr. Evion Cuko Local Director Albania 16. Mr. Qinami Briken Local Field Superviser Albania

17. Mr. Sbishko Hayetsky Regional Director “EE”: Poland, Hungary, Czech, Slovakia

Poland, Hungary, Czech Republic, Slovakia

18. Mr. Stavis Zarapliog Local Director Poland 19. Ms. Julia Tymcio Local Field Superviser Poland

20

Attachment 3

List of opinion polls conducted by MRP-EURASIA in 2013-14: N Project Title Value

(EUR) Customer Area of the project

1 SURVEY of Georgian population on interaction with law enforcement agencies and trust to law enforcement agencies

14600 VCIOM Georgia

2 Sociological survey “Measurement of law enforcement in relation to Russian compatriots in the CIS countries”

112500 Russian Foundation for support and protection the rights of compatriots living abroad, “Rossotrudnichestvo”

Moldova, Belorussia, Ukraine, Georgia, Azerbaijan, Armenia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, Uzbekistan, Turkmenistan, Latvia, Lithuania, Estonia

3 Sociological survey “Rule Low Index – 2012, 2013, 2014”

113600 World Justice Project Moldova, Belorussia, Bosnia & Herzegovina, Macedonia, Serbia, Uzbekistan, Croatia, Ukraine, Albania, Poland, Romania, Ukraine, Hungary

4 Sociological survey of the ongoing reform in the Secondary Education System

23600 World Bank Moldova, Russia, Ukraine

5 Sociological survey of the attitudes of national population, businessmen and professors towards NGO’s

45200 Eurasia Foundation Moldova, Georgia, Ukraine, Bulgaria, Romania

6 Sociological survey of teachers’ and pupils’ value orientations

32150 World Bank Georgia, Azerbaijan, Armenia

7 B2B CATI survey with client addresses in Moldova

12400 GFK Romania Moldova

8 Acquisition & Retention study 2011 65700 Microsoft Corporation, Toluna

Russia, Ukraine, Moldova

9 CAWI Media Study 17860 PMR Research Serbia, Albania, Slovenia 10 Rheumatoid Arthritis Patients Study 56500 FMR Middle East: Kazakhstan (KZ),

Kyrgyzstan (KY), Tajikistan (TJ), Uzbekistan (UZ), Turkmenistan (TU), Armenia (AM), Azerbaijan (AZ), Georgia (GE)

11 Ocular Vitamins market survey 7800 All Global Poland, Russia 12 Microsoft Desktop User Tracker 25600 Toluna Russia, Ukraine 13 Sociological survey of homeless children

concerning HIV/AIDS, drug addicts and safe sex

48900 INTAS Romania, Slovenia, Bulgaria, Croatia, Serbia, Macedonia, Albania, Kosovo, Georgia, Azerbaijan, Armenia, Moldova

14 Global Consumer Study 32800 Advaith Russia, Serbia, Croatia, Albania, Kosovo, Bulgaria, Macedonia, Turkey

15 Melanoma awareness study All Global Slovenia, Hungary, Slovakia, Czech Republic

16 Metro international tracking study B2B 58500 METRO, Millward Brown

Moldova, Kazakhstan, Hungary, Russia, Ukraine

17 Survey to identify juridical civil problems in Moldova

15600 Soros Foundation-Moldova

Moldova

19 Survey on the satisfaction of people with the services provided by the border agencies on the border between Republic of Moldova and Ukraine

32200 GFK Ukraine Ukraine, Moldova

21

20 OMNIBUS - Social satisfaction: 54000 World Bank All - former USSR countries region (15 countries)

21 SOCIOLOGICAL STUDY on women and men, representing vulnerable groups

27800 UN Women Joint ILDP

Moldova

22 Sociological survey of the medical service provided to disabled population

International Red Cross

Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, Turkmenistan

23 Sociological survey of public school students concerning HIV/AIDS, drug addicts and safe sex

Eurasia Foundation Moldova, Russia, Ukraine, Georgia, Azerbaijan, Armenia

24 Research to assess gender associated differences in Behaviour, Knowledge and Attitudes of Moldovan Vulnerable Groups determining the sexual transmission of HIV/AIDS in republic of Moldova

UNDP Moldova Moldova

25 Perfume & cosmetics industry market study in Belarus

21150 PMR Research Belarus

26 Segmentation study B2B among safety managers, purchasing managers, team or line supervisors, continuous improvement managers, plant or area mangers, quality managers from companies

14700 MarketWatch Scandinavia

Russia

27 Tourism in Lithuania CATI survey 12450 PMR Research Lithuania 28 Sociological survey of national society’s

attitude to the Russian language Foundation ‘Russian

World’, Moscow, Russia

Belarus, Ukraine, Moldova, Czech Republic, Slovakia, Hungary, Poland, Estonia, Latvia, Lithuania, Armenia, Azerbaijan, Georgia

29 Healthcare research “Use of Symbicort in asthma and COPD”

72300 Worldwide Ltd Hungary, Slovenia, Poland, Bulgaria, Czech Republic

30 F2F PAPI interviews with Policemen 12450 FOM Russia Bulgaria 31 Public opinion regarding post-war

relations between Georgia and Russia Russian Centre of

Public Opinion Poll (ВЦИОМ), Moscow, Russia

Georgia, Russia

32 Customer Retention & Acquisition study for a mobile operator

MTC Russia Azerbaijan, Georgia, Kasachstan, Moldova,Tadjikistan, Usbekistan

33 Segmentation study of importers, wholesalers and customers

119000 Reinnovo Business Consulting Pvt. Ltd

Russia, Czech Republic, Hungary, Poland

34 Diapers CLT research 18600 LEYHAUSEN Field Services International

Russia

35 Social research among the Jewish population in Latvia

16700 PMR Research Latvia

36 Migration and trafficking of human Sociological Study in Moldova

GFK Ukraine Moldova

37 Segmentation study beer drinkers 12800 SpadeResearch Moldova 38 Commercial Vehicles Study 21250 Yöntem Research

Consultancy Ltd. Russia, Poland

Attachment 4:

“Detailed Budget for listed countries in RFP”

Agency : MRP-EURASIA Currency : USD

Project name: The World Justice Project Rule of Law Index 2015

Method Quantitative: F2F PAPI Interview Duration (LOI) to 35-40 minutes

Countries 5 countries: Albania, Bulgaria, Croatia, Poland, Romania

Sample size N (total) = 5500 (n = 1000 base int. per country + 50 pilot int per country)

Rule of Law Index - 2015 Study

Albania Bulgaria Croatia Poland Romania

Pre-fieldwork activities: Designing questionnaire for piloting (included translatiion to local language) 300 250 350 400 120

Local interviewers training 300 200 300 400 300 Conducting pilot study (testing questionnaire). 500 400 700 950 700

Questionnaire revision and designing questionnaire into final draft 50 50 50 50 50 Base Fieldwork 7400 6850 7250 9500 6900

Data entry (putting data into Excel and SPSS 500 300 500 500 500 Data processing 100 100 100 100 100

Development and delivery of the technical report and filed database 200 200 200 200 200 Management cost 1200 1000 1000 1300 1000

TOTAL $10 550,00 $9 350,00 $10 450,00 $13 400,00 $9 870,00 CPI $10,05 $8,90 $9,95 $12,76 $9,40

Total Budget (5 countries): $53 620,00 *Cost of services includes all applicable taxes and expenses.

23

Attachment 5: “Brief Budget for extra listed countries”.

Sample size N (total) = 23100 (n = 1000 base int. per country + 50 pilot int per country)

LOI (Screener & Body) 35-40 minutes

Geography 22 countries extra listed: Kosovo, Montenegro, Bosnia and Herzegovina, Greece, Cyprus, Turkey, Israel, Czech Republic, Slovakia, Lithuania, Latvia, Estonia, Georgia, Armenia, Azerbaijan, Uzbekistan, Kyrgyzstan, Kazakhstan, Turkmenistan, Tajikistan, Mongolia, Russia

Method Quantitative: F2F PAPI

Nr Country Budget per country, USD

CPI per country, USD

1 Montenegro $11 990,00 $11,42 2 Bosnia and Herzegovina $12 740,00 $12,13 3 Kosovo $11 740,00 $11,18 4 Czech $14 740,00 $14,04 5 Slovakia $14 840,00 $14,13 6 Greece $16 040,00 $15,28 7 Cyprus $13 740,00 $13,09 8 Turkey $12 040,00 $11,47 9 Israel $16 190,00 $15,42

10 Armenia $9 440,00 $8,99

11 Azerbaijan $10 640,00 $10,13 12 Georgia $10 990,00 $10,47 13 Estonia $10 490,00 $9,99 14 Latvia $10 790,00 $10,28 15 Lithuania $10 790,00 $10,28 16 Uzbekistan $10 690,00 $10,18 17 Kyrgyzstan $9 350,00 $8,90 18 Kazakhstan $10 990,00 $10,47 19 Tajikistan $9 550,00 $9,10 20 Turkmenistan $12 650,00 $12,05 21 Mongolia $13 620,00 $12,97 22 Russia $10 990,00 $10,47

*Cost of services includes all applicable taxes and expenses.