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    A PROJECT REPORT

    On

    MANAGEMENT INFORMATION SYSTEM

    OF CMC LTDAcademic Session 2007-09

    INSTITUTE OF MANAGEMENT STUDIES,

    GHAZIABAD

    SUBMITTED TO

    Proff.ANAGHA SHUKRE

    IMS-Ghaziabad

    SUBMITTED BYRohini Singh (123)

    Shraddha Chandel (144)

    Shubham Chawla (145)

    Smriti Gautam (150)

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    CERTIFICATE

    TO WHOM SO EVER IT MAY CONCERN

    This is to certify that the project report MANAGEMENT INFORMATION

    SYSTEM OF CMC LTD submitted by Rohini Singh (123), Sachin Kumar

    (127), Shraddha Chandel (144) and Shubham Chawla (145),student of PGDBM 1st

    year, batch 2007-2009, bonafide work carried out by them.

    During their tenure at the project, they were found to be sincere and

    meticulous in there work. I appreciate their enthusiasm & dedication towards the

    work assigned to them.

    I am hopeful that they will prove to be a good professional and wish them

    grand success for the future.

    Date: Course Instructor:

    28/03/08 Proff.Anagha ShukreIMS-Ghaziabad,

    Ghaziabad,

    Uttar Pradesh

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    ABSTRACT

    Management information Systems (MIS), sometimes referred to as InformationManagement and Systems, are the discipline covering the application of people,

    technologies, and procedures collectively called information systems to solvingbusiness problems. Management Information Systems are distinct from regularinformation systems in that they are used to analyze other information systems appliedin operational activities in the organization. Academically, the term is commonly used torefer to the group of information management methods tied to the automation orsupport of human decision making, e.g. Decision Support Systems, Expert systems,and Executive information systems.The terms MISand information system are oftenconfused. Information systems include systems that are not intended for decisionmaking. MIS is sometimes referred to, in a restrictive sense, as information technologymanagement. That area of study should not be confused with computer science. ITservice management is a practitioner-focused discipline. MIS has also some differences

    with Enterprise Resource Planning (ERP) as ERP incorporates elements that are notnecessarily focused on decision support.

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    http://en.wikipedia.org/wiki/Information_systemshttp://en.wikipedia.org/wiki/Decision_Support_Systemhttp://en.wikipedia.org/wiki/Expert_systemhttp://en.wikipedia.org/wiki/Executive_information_systemhttp://en.wikipedia.org/wiki/Information_systemhttp://en.wikipedia.org/wiki/Information_technology_managementhttp://en.wikipedia.org/wiki/Information_technology_managementhttp://en.wikipedia.org/wiki/Computer_sciencehttp://en.wikipedia.org/wiki/IT_service_managementhttp://en.wikipedia.org/wiki/IT_service_managementhttp://en.wikipedia.org/wiki/Enterprise_Resource_Planninghttp://en.wikipedia.org/wiki/Information_systemshttp://en.wikipedia.org/wiki/Decision_Support_Systemhttp://en.wikipedia.org/wiki/Expert_systemhttp://en.wikipedia.org/wiki/Executive_information_systemhttp://en.wikipedia.org/wiki/Information_systemhttp://en.wikipedia.org/wiki/Information_technology_managementhttp://en.wikipedia.org/wiki/Information_technology_managementhttp://en.wikipedia.org/wiki/Computer_sciencehttp://en.wikipedia.org/wiki/IT_service_managementhttp://en.wikipedia.org/wiki/IT_service_managementhttp://en.wikipedia.org/wiki/Enterprise_Resource_Planning
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    ACKNOWLEDGEMENT

    The success of any research study depends upon a number of factors among

    which the proper guidance from the experts in the industry and a faculty plays an

    important role.

    We would like to express our heartfelt thanks to many people. This Project

    is an effort to contribute towards achieving the desired objectives. In doing so, we

    have optimized all available resources and made use of some external resources,

    the interplay of which, over a period of time, led to the attainment of the set goals.

    We take here a great opportunity to express our sincere and deep sense of

    gratitude to Proff. ANAGHA SHUKRE for giving us an opportunity to work on

    this project. The support & guidance from Sir, was of great help & it was

    extremely valuable.

    We express our sincere thanks to all the people who, directly or indirectly,

    contributed in time, energy and knowledge to this effort.

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    TABLE OF CONTENTS

    CONTENTS PAGEAbstract

    Acknowledgement .................................................................................

    1. History

    2. An Overview of Cmc Ltd......................................................................

    3. Significant events in history

    4. IT for common man

    5. Management information system

    6. Cmc world wide

    7. Industry practices

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    1. HISTORY

    CMC was incorporated on December 26, 1975, as the 'Computer Maintenance

    Corporation Private Limited'. The Government of India held 100 per cent of the equityshare capital. On August 19, 1977, it was converted into a public limited company.

    In 1978, when IBM wound up its operations in India, CMC took over the maintenance ofIBM installations at over 800 locations around India and, subsequently, maintenance ofcomputers supplied by other foreign manufacturers as well. Taking over the activities ofIBM in India, including many of its employees, helped the company to imbibe a service-oriented culture. This is demonstrated by our long-standing customer associations andour ability to provide high-quality and reliable service.

    In 1980, we perceived the need for total IT system solutions in India, and acquired a'solutions' orientation. We aligned our focus with the government's thrust on ITdevelopment activities. A significant milestone in our transition from a hardwaremaintenance company to a complete end-to-end IT solutions provider was 'ProjectInteract' (International Education and Research for Applications of ComputerTechnology), a UN project involving design, development and systems-engineering ofreal-time, computer-based systems dedicated to applications in the areas of powerdistribution, railway freight operations management, and meteorology.

    As we evolved along the value chain, CMC forayed into systems integration, interfacing,installation, commissioning, software development, as well as education and training,on a national basis. Our R&D facility was set up in 1982, to undertake competencydevelopment in niche areas in the frontiers of technology, to provide us the cuttingedge. Today, our R&D facility is housed in our Hyderabad campus, and developsadvanced solutions in areas such as real-time systems, embedded systems andpervasive computing.

    To reflect our diversified business activities, we renamed ourselves 'CMC Limited', andobtained a fresh certificate of incorporation dated August 27, 1984.

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    Following a spurt in the global demand for IT services in the early 1990s, particularly inthe United States, we decided to expand our operations and market our product andservice offerings in these markets. Towards this end, in 1991, we acquired Baton RougeInternational Inc, USA (it was subsequently renamed CMC Americas, Inc, in 2003), oneof the first cross-border acquisitions by an Indian IT firm.

    In 1992, the Indian government divested 16.69 per cent of CMC's equity to the GeneralInsurance Corporation of India and its subsidiaries who, in turn, sold part of their staketo the public in 1996. In 1993, CMC's shares were listed on the Hyderabad StockExchange and the Bombay Stock Exchange (BSE).

    To service and develop our clientele in the UK and Europe, we opened a branch officein London, in 2000. The next year, the government divested 51 per cent of CMC'sequity to Tata Sons Ltd, through a strategic sale, and CMC became a part of the Tatagroup.

    In line with our strategy of offering our products and services globally, in 2003, weopened a branch office in Dubai to tap the hitherto unexplored markets of West Asiaand Africa.

    In 2004, the government divested its remaining 26.5 per cent stake in CMC to thepublic.

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    2. An Overview of the CMC LTD:CMC Limited is a leading IT solutions company and a subsidiary of Tata ConsultancyServices Limited (TCS Ltd), one of the world's leading information technologyconsulting, services and business process outsourcing organizations. We are a part oftheTata group, India's best-known business conglomerate.

    With 18 offices, 150 service locations, 520 non-resident locations and over 3,800 employees

    worldwide, we provide a wide spectrum of unique Information Technology solutions and

    services to a clientele of premier organizations in the government and private sectors.

    CMC Americas, our subsidiary, services clients in the US, while our branch offices in theUK and Dubai market our products and services in Europe, Africa and the Middle East.

    Large and complex project management capabilitiessince its incorporation in 1975, CMC has an enviable record of successfully building ITsolutions for massive and complex infrastructure and market projects.

    Take, for instance, just three of the many major projects undertaken by us:

    A passenger ticketing and reservations system for Indian Railways, which runs 6,000passenger trains carrying over 10 million passengers a day, on a 90,000-km railway

    network covering around 8,000 railway stations.A cargo handling system is a comprehensive online real time cargo handling systemto integrate all complex and varied activities of container terminals. This system hasbeen implemented for several Indian and International ports.

    An online transaction processing system for the Bombay Stock Exchange, whichhandles millions of securities trading transactions every day.

    End-to-end solutions capabilityWe manage turnkey projects, and have built, managed and supported our customers' ITsystems across the value chain infrastructure, applications and business processes.

    That is because ourcapabilities span the entire IT spectrum: IT architecture; hardware;software (including systems and application software, development or implementation,maintenance, and frameworks); network consulting; and IT-enabled processingservices.

    This is how we work:

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    http://www.tcs.com/http://www.tata.com/http://www.tata.com/http://www.cmcltd.com/about_us/subsidiary.htmhttp://www.cmcltd.com/case_studies/banking_finance/BOLT.htmhttp://www.cmcltd.com/industry_practices/index.htmhttp://www.tcs.com/http://www.tata.com/http://www.cmcltd.com/about_us/subsidiary.htmhttp://www.cmcltd.com/case_studies/banking_finance/BOLT.htmhttp://www.cmcltd.com/industry_practices/index.htm
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    Our Customer Services (CS) unit designs and builds the IT infrastructure andnetwork.

    Our Systems Integration (SI) unit develops applications and integrates them acrossdiverse hardware and software platforms

    Our IT-Enabled Services (ITES) unit manages developed applications and digitisationactivities.

    Our Education and Training unit provides IT education and training to users.

    Extensive domain expertise and technological competenciesWe have proven expertise in a wide array of applications, including real-time systems,online systems, embedded systems, process control, transaction processing, imageprocessing, data communications, networking, parallel architectures, e-commercetechnologies and e-governance applications.

    Our competitive edge comes from combining our technology competencies with ourunderstanding of verticals, straddling a range of sectors from banking and insurance,power, mining and defence to education. Our high quality, high value IT solutions havehelped reshape businesses and delivered measurable results to our customers.

    Sizable resource pool with diverse skill setsWe achieve this with the help of ourresource pool of engineerstrained in diversetechnologies, with vast domain knowledge and varied skill sets. Of our 3,718employees, over 21 per cent have more than ten years of work experience. We alsohave a large competency pool that works on emerging technologies and competencyareas. We have an impeccable educational profile; as many as 30 per cent of our

    employees have postgraduate degrees.

    We also conduct significant research into emerging technologies and competenceareas at our state-of-the-art, ISO 9001-certified R&D centre in Hyderabad, India. That iswhat gives us an edge in complex, high technology projects.

    The Systems Integration Business Unit's all four regions are at Level 5 (optimising level)of the SEI's Capability Maturity Model (software).

    Strong customer relationshipsCMC's customer orientation and service culture lead to enduring bonds with clients. Our

    distinct value proposition and service culture, coupled with our track record ofsuccessful service delivery, are reflected in our long-standing customer relationshipswith dominant players in key infrastructure, services and government sectors.

    Ourcustomers include some of the biggest organisations in India: Reserve Bank ofIndia, Indian Railways, Indian Oil Corporation Limited, Bharat Petroleum CorporationLimited, Oil and Natural Gas Corporation Limited, United Western Bank, Bank of Indiaand Bank of Baroda.

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    http://c/Documents%20and%20Settings/shubham/Desktop/corporate_profile.htmhttp://c/Documents%20and%20Settings/shubham/Desktop/corporate_profile.htmhttp://www.cmcltd.com/about_us/research_development.htmhttp://www.cmcltd.com/about_us/clients.htmhttp://c/Documents%20and%20Settings/shubham/Desktop/corporate_profile.htmhttp://www.cmcltd.com/about_us/research_development.htmhttp://www.cmcltd.com/about_us/clients.htm
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    The trust reposed in us by our clients is reflected in our growing revenues fromoperations such as post-implementation maintenance and support activities.

    Strong service delivery chain

    In the domestic market, we have established an extensive services network penetratingthe remotest geographical locations. This gives us an unmatched advantage inservicing customers with an all-India presence, such as the railways, banks,government entities and other organisations with countrywide operations.

    Growth strategiesCMC's growth strategy focuses on capitalising on its unique skill sets and leveragingthe synergies with TCS and other Tata group companies, for growth in revenue andprofitability of our operations.

    We will continue to focus on consolidating our dominant position in India, while

    expanding our reach globally.

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    3. Significant events in history

    1975

    Incorporated as 'Computer Maintenance Corporation Private Limited'

    1977

    Became a public limited company

    1978

    Took up the maintenance of 800 IBM installations over India. Initiated training courses, predominantly forcustomers

    1981

    Commenced work on Project Interact, a UN-funded project

    1982

    Set up a research and development facility to develop competencies in the frontier areas of technology

    1984

    Diversified our activities to include turnkey projects, IT education and software development. Renamedourselves as 'CMC Limited'

    1985

    First foray into biometrics, conceptualising an automatic fingerprint recognition system

    1986

    Aligned business focus along vertical markets like transportation, mining, power and banking

    Implemented project IMPRESS, an online passenger reservations system for the Indian Railways

    Set up Indonet a countrywide data network (renamed as ITES)

    1991

    Acquired Baton Rouge International Inc, USA (BRI, later renamed in 2003 as CMC Americas, Inc) tofocus on international markets

    1992

    The Government of India partially divested its holdings in CMC

    1993CMC listed on the Indian bourses

    1995

    Reorganisation of business into five strategic business units (SBUs)

    2000

    Opened London branch office

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    2001

    Tata Sons Limited acquired a 51 per cent stake. CMC ceased to be a public sector enterprise. The boardof the company was reconstituted

    2002CMC Centre awarded the ISO 9001:2000 Certificate by STQC. Certification services for a period

    of three years

    Northern region division of our systems integration SBU certified ISO 9001:2000 by STQC, for a period ofthree years

    Western region (SI) assessed SEI CMM Level 5 (quality level 5 of the capability maturity model forsoftware, version 1.1 of the Software Engineering Institute, Carnegie Mellon University, USA)

    Eastern region (SI) assessed SEI CMM Level 4

    Tata Business Excellence Model (TBEM) adopted

    2003

    Renamed subsidiary, BRI, as 'CMC Americas, Inc'Opened Dubai Branch office

    CMC completes the 'India Census 2001' project of scanning and file creation of 228 million

    household forms

    2004

    CMC ties up with Xilinx (the world's largest supplier of programmable logic solutions) to

    establish Xilinx' 1st development center in Hyderabad called Xilinx-CMC India DevelopmentCenter (XIDC)

    The Government of India divested its remaining 26.5 per cent stake in CMC

    CMC awarded the Gold certification from Cisco Systems, for customer satisfaction, training,support and specialization

    CMC's VOICE project adjudged the first runner-up in the best eGovernance projects category atthe CSI-Nihilent eGovernance Awards 2003-04

    2005

    CMC Centre, Hyderabad, Southern Region (Bangalore, Chennai & Hyderabad), Northern Region

    (Delhi, Lucknow, Bhopal, Indore and Raipur) and Eastern Region are assessed SEI CMM Level5 for Systems Integration

    DQ Rates TCS-CMC as No. 1 in IT Services

    CMC signs The Brand Equity-Business Promotion (BE-BP) agreement with Tata Sons Ltd. This

    agreement is an institutionalized process in the Tata Group to drive relationship between TataSons and the signatory company. It is to collectively and cooperatively promote the TATA

    BRAND which would match the brand equity of international brand names

    CMC in line with TCS' business processes and practices implemented Ultimatix. Through theUltimatix portal, all applications (Oracle Finance & Oracle HR modules) are accessible from one

    single window.

    BOLT, an online trading system, developed and implemented by CMC in March 1995 for BSE,

    completed 10 years of operations

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    4. IT FOR COMMON MAN

    Effective implementation of eGovernance can take IT to the common man, helpingnational and state governments to align their services with the changing needs of bothcitizens and stakeholders, as well as develop the economy.

    An IT-driven eGovernance system primarily involves the creation, storage, analysis,dissemination and use of information. It can provide vital inputs to the government'spolicy-making process. It makes government processes accountable

    eGovernance automates and thereby speeds up routine administrative functions. Itenables the government to work better, yields higher revenue growth and costs less,apart from servicing citizens' needs as never before. Citizens can freely interact with

    various government departments anytime, anywhere with minimal effort.

    CMC's domain expertise in eGovernance can create customized solutions that addressthe entire spectrum of the information technology needs of state governments, thenational government and even local self-government bodies like municipalities and zillaparishads.

    We also have packages for public health authorities, hospital solutions, law and orderapplications for police departments, water resources management solutions forirrigation departments, a first-of-its-kind package for tourism departments and acomprehensive social welfare monitoring application for tribals and other marginalised

    sections of society.

    Our solutions are highly scalable and inter-operable, offer seamless integration withexisting applications, enable the convergence of diverse technologies, have lowermaintenance costs and offer huge improvements in operational efficiency.

    Our eGovernance offerings include:

    General administration

    VOICE (Versatile online information for citizen empowerment): India's first IT solutionfor municipal corporations across the country

    LANDS (Urban land management solution): Application software for the operationand management of a modern urban land development authority or an urban housingboard.

    mREINS (Head of government information system): An integrated information anddecision-support system for the chief minister of a state.

    TWIMS (Tribal welfare information management system): An integrated solutionincluding a school education management system (SEMS), a beneficiary monitoring

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    system (BMS), a village monitoring system (VMS) and an accounts package

    Finance

    KHAJANE (Treasury management system): A software that computerises all thetreasuries in a state and provides regular updates regarding state expenditure andreceipts to a central server at the secretariat.

    iCOMITRAX(Computerised information system for trade tax): An end-to-end tradetax solution that enables a state commercial taxation department to improve itsservices and increase its revenues through the use of IT.

    Healthcare

    FHIMS(Family welfare and health information and monitoring system): A system for

    effective monitoring of public health programmes and family welfare servicesHMIS(Hospital management information system): A system to manage patient carein a cost-effective manner, to enable effective utilisation of resources

    IHC (India health care): A solution enabling rural health workers to deliver qualityhealth care by eliminating redundant data entry in paper registers

    Law and order

    FACTS (Fingerprint analysis and criminal tracking system): An advanced automatic

    fingerprint identification system, using state-of-the-art digital image processing,neural networks and pattern recognition techniques

    BAS for TAM: CMC Biometric Authentication System (BAS) enables web basedapplications to be authenticated more securely with biometrics

    VCOPS(Versatile computerised operations for police services): An integratedenterprise-wide tool for increasing the efficiency of police units in crime control, lawand order and administrative operations

    Power utilities

    PowerDesk: A consumer relationship management, billing and energy accountingsystem targeted for implementation at power utilities

    mPOWER: An online billing and CRM solution for power utilities

    Water resources management

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    BAS(Basin-wide water accounting and budgeting system): A water accounting andbudgeting system with a GIS interface

    CIMS(Canal irrigation management system): A comprehensive system for planningand management of an irrigation scheme

    CMS(Construction management system): Maintains data and generates reports and

    queries for the planning, design, construction and monitoring of irrigation projects

    MIS(Management information system): A comprehensive system for planning,design, construction, monitoring, operation and maintenance of irrigation schemes

    Travel and tourism

    VISTA (Versatile information system for tourist attractions): A first-of-its-kindintegrated system that uses the power of IT to promote tourism

    5. MANAGEMENT INFORMATION SYSTEM

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    The primary objective of CMC's management information system is to provide acomprehensive system facilitating the planning, design, construction, monitoring,operation and maintenance of irrigation schemes.

    The system:

    Provides quick, accurate and relevant information

    Improves data management and handling capacity

    Provides effective sharing of data and information amongst different managementlevels, as well as with associated offices

    MIS has the following modules:

    General

    Data configuration

    Data transfer

    Document management and message handling

    Coordination and reporting

    Data security and systems administration

    Single window information system

    Construction

    Management

    Land acquisition

    Rehabilitation and resettlement

    Resource requirement planning

    Resource monitoring

    Procurement monitoring

    Stores and inventory

    Schedule of ratesRoads and inventory

    On-farm development works

    Quality control

    Construction monitoring and management

    Command area development

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    Real estate and asset management

    Operation and maintenance

    Policy information

    Planning

    Project planning and investigation

    Design and estimation

    Operation and maintenance

    Flood control

    Overall monitoring and evaluation

    Project modernisation / rehabilitation

    Sustainable development / environmental management

    Research, studies and development

    Dam safety monitoring

    Revenue information and billing

    Command area agriculture

    Integrated agriculture development

    Maintenance management

    Project management

    Administration

    Personnel management

    Public relations

    Legal affairs

    Training

    General administrationVigilance department

    Protocol

    Organisation head office

    Accounts and audit

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    Technical architecture, hardware and software platformsMIS works on a client-server architecture. It facilitates maintenance of necessary dataas well as generation of reports and queries for administrative management,construction management and other activities for water resources managementorganisations.

    Functions Technology / Product

    Solution platform MS Windows NT

    Front-end tools Centura

    Back-end tools Oracle 7

    HardwarePentium-based machines as server andclient

    ToolsSeagate Crystal Report has been used to generate reports

    ArchitectureThe MIS client-server architecture:

    Has a user-friendly, easy-to-use, secure graphical user interface (GUI)

    Allows web-based interfaces for reporting

    Ensures accurate and flexible reporting

    Up gradationMIS is presently being upgraded for web-based operations. The front-end will be ASP,and the database is being upgraded to Oracle 9i.

    Strengths

    A dedicated group drawn from experts in water resources, irrigation management,hydraulics, and hydrology, works for the design, development and implementation ofthe canal irrigation management system

    CMC has extensive domain experience and understanding of the process, policies aswell as the operational and administrative management structure and style ofirrigation departments

    ExperienceDesign, development and implementation of MIS for a World Bank-funded project inIndiaFeasibility studies to explore the functionalities required in an MIS, and to develop aframework for an information system

    Indicative client list

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    Irrigation Department, Government of Maharashtra

    Maharashtra Krishna Valley Development Corporation (MKVDC), Pune

    Department of Information Technology, Ministry of Communications and InformationTechnology, Government of India

    CMC has designed, developed and implemented amanagement information system (MIS) for this World Bank-funded project in Maharashtra, India

    The productMIS: Management Information SystemA comprehensive system for the planning, design, construction, monitoring, operationand maintenance of irrigation schemes

    The clientIrrigation Department, Government of MaharashtraThe department controlling water resources in India's most industrialised state

    ProjectDevelopment and establishment of management information systems (MIS) for sixselected major irrigation projects under the World Bank-funded Maharashtra CompositeIrrigation Project - III (restructured)

    Background

    Out of the six selected irrigation projects, three schemes - Kukadi, Bhima and Krishna -are located in the Krishna river basin. The remaining three - Upper Penganga,Majalgaon and Jayakwadi - are located in the Godavari river basin in the state ofMaharashtra.

    These six projects are administered by the chief engineer (specified projects), Pune,and the chief engineer (specified projects), Aurangabad. Each of the six projects isadministratively divided into two circles - a project circle, headed by a superintendingengineer and a command area development (CAD) circle, headed by an administrator.Each circle administratively controls four to five divisions, and each division, in turn, hasfour to five sub-divisions.

    A special analysis and evaluation cell (SAEC), headed by a superintending engineer,coordinates and interacts with the different project circles, CADA circles and associatedinstitutions like the directorate of irrigation research and development (DIRD), the publicworks department (PWD), the revenue department (resettlement and rehabilitation), thequality control organisation and the agriculture department. The roles of the associatedinstitutions have been specified by the state irrigation department.

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    ObjectiveThe primary objective of developing and establishing an MIS for the selected majorirrigation schemes was to provide a comprehensive system facilitating planning, design,construction, monitoring, operation and maintenance of the schemes.

    The system developed by CMC

    Provides quick, accurate and relevant information

    Improves data management and handling capacity

    Provides effective sharing of data and information amongst various managementlevels and with associated offices

    ScopeCMC handled the study, design, development, testing and installation of themanagement information system, training of officials, as well as implementation support

    for the system.

    MIS has the following modules:

    Construction

    Land acquisition

    Rehabilitation and resettlement

    Resource requirement planning

    Procurement monitoring

    Stores and inventoryAsset management

    Schedule of rates

    Roads and bridges

    On-farm development works

    Quality control

    Construction monitoring and management

    Works accounts

    Operation and maintenance

    Plan of operation and management

    Drainage network monitoring maintenance management

    Resource requirement planning

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    Coordination with water users' associations (WUAs)

    Command area agriculture

    Asset management

    Integrated agriculture development

    Maintenance managementProject management

    Administration managementPersonnel administration

    SystemThe system is based on a client-server configuration. The server is a Pentium machinewith open SCO Unix as the operating system and open Ingres as the back-end. Theclients are 486 PCs with Gupta SQL 5.0 (with Ingres router) as the front-end, operatingin MS Windows.

    MIS covers the offices of the secretary, the joint secretary and the deputy secretary ofthe state irrigation department based in Mumbai, and is connected to the offices of thechief engineers (specified projects) in Pune and Aurangabad.

    6. CMC WORLD WIDE

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    CMC over the years has followed a multi-dimensional approach to support its growthand expansion in becoming a global player.

    It has 18 offices in major Indian cities and over 150 service locations, including asophisticated R&D centre at Hyderabad. In India, CMC operates through four strategic

    business units (SBUs) - customer services, systems integration, IT-enabled services(ITeS) and education and training (E&T), with over 160 E&T franchises operating acrossthe country. CMC operates Indonet, a nationwide public data network in India.

    Overseas, it has a branch office in Dubai, CMC Informatics, a trading branch office inthe UK and CMC Americas, a wholly-owned subsidiary in the US.

    Together with Tata Consultancy Services Ltd (TCS), our strategic partner, we areworking to target the global market with additional offerings that leverage our combinedstrengths and enable us to follow common best practices.

    CMC Americas IncCMC's wholly-owned subsidiary, CMC Americas Inc, was acquired in 1991 and calledBaton Rouge International (BRI), before being renamed in 2003.

    With 11 offices in the US and a major presence in Silicon Valley, New Jersey andLouisiana it is driving CMC's thrust towards globalisation and business development inthe US.

    CMC Americas also maintains offices in San Francisco, San Jose and Irvine(California), Chicago, Detroit and Washington DC

    7. Industry practices

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    Banking & financeBranch automated information system: Vijaya Bank's BRAINS boost

    Banking at the speed of light: TC4s blazing benchmark

    Derivatives trading system (DTSS): Derive and arriveDpSECURE: depository Back-Office Product

    Secure and BOLTed: BSE's online trading system

    Total concept banking system: UWB banks on TC4

    Treasury operations management: VIGILant bank, safe treasury

    VIGIL-Forex: VIGILantforex treasury

    VeDAS: Safe, secure and versatile depository management

    eGovernance

    Healthcare

    Family welfare and health info (FHIMS): Health for the masses

    India healthcare (IHC): Micro-managing public health

    Law enforcements

    Fingerprint identification: FACTS about criminals

    Market participants database (MAPIN): Securities make surveillance

    Better policing with vCOPS: Computerisation for police forces

    Water resource management

    BAS: Regulating water resourcesCanal irrigation management system (CIMS): Intelligent irrigation

    Construction management system (CMS): Builder's buddy

    Irrigation: Info is everything - a management information system

    Finance

    iComitrax: Easing trade tax trauma

    KHAJANE: Taming the paper tiger of government treasuries

    Power utilities

    MPOWER: Online billing and CRM solution for power utilities

    PowerDesk: Consumer relationship management, billing and energy accounting systemGeneral administration

    Looking after Lucknow's LANDS

    mREINS: The REINS of good government

    The citizen's VOICE: Municipalities go online

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    Insurance

    General insurance system (GENISYS): Insurer be sure

    GENISYS Configurator: A suite of components for a comprehensive insurancesystem

    IT Consultancy in insurance sector

    Mining

    CRYSTAL creates fine mines

    DynaMine can be yours

    IMMS: Mine management made easy

    Power

    OSKER: Open SCADA Kernel for power management

    WINSPIRE: Standard traction SCADA project for the Lucknow-Kanpur section

    Shipping

    All is CALM on the west coast: Cargo management systems for ports

    MACHanising ports: Container terminal systems

    Messaging solutions: SWIM, or sink

    Seabird Marine Services Pvt. Ltd.

    Transportation

    Mumbai Port's Mission ImPOSsible

    Container and Cargo Management System

    Air cargo management systems

    Flight Slot Allocation System

    Toll Plaza Management System

    GPS-based Fleet Tracking System

    IT Enabled ServicesLondon Underground Limited: Tube tales

    NIRDESHAK: Road runner for Andhra's buses

    Central ticketing solution

    Automation of the Waybill Generation process for BSNF

    Container Corporation of India: Logistically speaking

    Freight Operations Information System

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    Service offerings

    Data warehousing

    Enterprise data warehouse

    Business objects migration

    Migration and upgradation

    IT enabled services

    Digitisation of Company Records - Ministry of Company Affairs

    Management of Electoral Databases and Photo ID cards - Election Commission of India

    Data Classification for a major Utilities company in UK

    GIS based identification of unbilled records for a major Utilities Company in UK

    ICR based data extraction for India Census 2001 -Registrar General of India

    eRecruitment for corporates and PSUs

    WayBill Processing and EDI conversion using OCR? ICR technologies for a RailRoadCompany - Texas

    XML based data extraction for a global major in financial data and analytics

    XML repository creation for newspapers archives

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