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PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 1
Project Management Professionals
Hot Topics & Challenges – Quality Management
Presenter: Sohel Akhter, PMP, CCNA,ISMS
PMP Instructor, Netcom Learning
Adjunct Professor , MBA program, CUNY
Topic: Seven Basic Quality Management Tools
PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)
Agenda
Seven Basic Quality Tools & Techniques
Control Chart
Check Sheet
Scatter Diagram
Flow Chart
Cause and Effect Diagram
Histogram
Pareto Chart
Questions?
2
Project Management Professionals
Hot Topics & Challenges – Quality Management
PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 3
User specified UCL
Rule of Seven
Process out of control
LCL
Mean
User specified LCL
UCL
Process out of control
3 or 6 sigma
Project Management Professionals
Hot Topics & Challenges – Quality Management
Control Chart: A tool used to monitor processes and to assure that they remain "In Control“
PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)
Check sheet (Tally sheet): Used as a form for collecting information about a process in an organized manner through observation and counting
– Provides an easy way to keep track of the frequency of occurrences
– Designed to answer the question “How often does this event occur and under what conditions?”
4
Reasons Day
Sat Sun Mon Tues Wed Thurs Fri Total
Info request || |||| | |||| |||| || | ||| 22
Wrong number ||| |||| || | |||| | | | | | 21
Senior management |||| | | |||| |||| | | ||||
23
Support team || || | ||| | | | ||| 14
Total 12 12 5 12 19 8 12 80
Telephone interruptions
Project Management Professionals
Hot Topics & Challenges – Quality Management
PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 5
Scatter Diagram: Analyzes two characteristics of a process and see if there is any interdependency between them
PMP Score Salary
180 $180,000
175 $160,000
167 $185,000
189 $250,000
159 $270,000
174 $100,000
188 $80,000
190 $60,000
PMP
Score 200
190
180
170
160
150
140
130
50K 100k 150K 2000K 250K 300 K Salary
Positive
correlation
Negative
correlation
No
correlation
Project Management Professionals
Hot Topics & Challenges – Quality Management
PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)
Flowchart: A graphical representation of a process to help analyze how problems occur
6
1. Where things can go wrong?
2. What is out of my control?
3. Where is the bottleneck?
Project Management Professionals
Hot Topics & Challenges – Quality Management
PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 7
No access to
quality exam bank
Using old, obsolete
exam simulator
Using unauthorized study
materials
People
No exposure to PM
tools
Not allocating
enough study time
Not having a study plan
Lack of real-life PM
experience
Environment
Lack of support
from family
Heavily involved in
job assignment
Numerous persona
issues
Material
Duration too long and tricky
Too many process-related questions
Too many mathematical and situational
questions
Responding based on general
experience but not as per PMI’s way
Not paying close enough attention
to the questions
Exam
Not practicing enough mock
exam questions
Not having PM training as
per PMI standard
Memorizing processes
without applying them
Method
Failing PMP
Exam
Project Management Professionals
Hot Topics & Challenges – Quality Management
Ishikawa diagrams : A tool used for systematically identifying and presenting all the possible causes of a particular problem in graphical format
PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)
Histogram: A vertical (or horizontal) bar chart that is used to show how data is distributed in a given set
Histogram of ticket sales at a movie theater for one week
8
Project Management Professionals
Hot Topics & Challenges – Quality Management
PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 9
Complaint Types in a Hotel
Complaint Type Number of
Complaints
Cumulative
Number
Cumulative
Percentage
Room Service 234 234 40.1%
Reservations 113 347 59.5%
Bed Linen 80 427 73.2%
TV Set 44 471 80.8%
Internet 44 515 88.3%
Furniture 32 547 93.8%
Heating 15 562 96.4%
Cleaning 7 569 97.6%
Towels 5 574 98.5%
Noise 4 578 99.1%
Décor 3 581 99.7%
Pillows 2 583 100.0%
0
10
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100
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Nu
mb
er
of
Co
mp
lain
ts
Complaint Type
Pareto Chart
Number of Complaints
Cumulative Percentaage
Project Management Professionals
Hot Topics & Challenges – Quality Management
Pareto Chart: Illustrates which causes of error are most serious
PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 10
Project Management Professionals
Hot Topics & Challenges – Quality Management
Water Supply Project
PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 11
Reasons Days
Sat Mon Tues Wed Thurs Fri Total
Info request || || | ||| |||| | | 15
Service Requested || |||| || | |||| | | | 18
Low Pressure |||| | | || |||| | | |||| 21
Discontinue service || || | ||| | | | ||| 14
Total 11 10 5 9 17 6 10 68
Project Management Professionals
Hot Topics & Challenges – Quality Management
Water Supply Project
PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 12
Project Management Professionals
Hot Topics & Challenges – Quality Management
Water Supply Project
PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 13
Project Management Professionals
Hot Topics & Challenges – Quality Management
Water Supply Project
PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 14
Project Management Professionals
Hot Topics & Challenges – Quality Management
Water Supply Project
PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 15
Project Management Professionals
Hot Topics & Challenges – Quality Management
Water Supply Project
PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA) 16
Project Management Professionals
Hot Topics & Challenges – Quality Management
Water Supply Project
PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)
Questions?
17
Project Management Professionals
Hot Topics & Challenges – Quality Management