project management hospitality
DESCRIPTION
Executive Summary: Hospitality as an industry, experiences common ‘peaks and valleys’, seasonality, location and advertising in addition to customer service and an appreciation for food and wine as an ‘art’, but it’s a business. Learn easy methods to maintain and grow for times when the market / economy slows down the flow of traffic. Learn how to plan and prevent those predictable slower times. Grow into effectively building your assets for the future. Rating: Business, Non-TechnicalTRANSCRIPT
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Project Management
An OverviewBy Stacey L. Vernooy
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
LOCATIONFebruary 9th, 2007
Media Drinks DJ Food SecurityTicket SalesStaff
LCBO Beer Store Other + ICE
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Organizational Culture
Owner / Operator
Dining Room Kitchen
Salad Pasta GrillSales & MarketingStaff /
Human ResourcesOperations
“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Function Arrangements Day :
Sun / Mon / Tues / Wed / Thurs / Fri / Sat
Date : YYYY – MMM – DD
Time : AM / PM
Status : Pending / Approved
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Function Arrangements Organization : < Company Name >
Post As : < any outside or inside signage >
Contact : < function details >
On Site Convenor : < during the event who are the ‘point
people >
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Billing Arrangements Address : < billing address > City : < billing city > Prov / State : < billing prov / state > Code : < billing postal code > Telephone :< contact phone # > Fax : < contact fax > Billing Instructions :
< event close / invoice net 30 > Deposit : < amount paid >
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Function Time
Start / Finish Room
Maximum accomodation per room standing or seating and available seating arrangements
#’s Expected / Guarenteed
Price Setup
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Setup -- Tables
Head Table < Yes or No > Display Table < Yes or No > Registration Table < Yes or No > Reserved Table < Yes or No > Table Cloths < Yes or No >
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Setup -- Compliments
Table # ‘s ( alpha or numeric )< Yes or No >
Napkins < Yes or No > Ashtrays < Yes or No > Flowers < Yes or No > Candles < Yes or No >
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Setup -- Staffing
Cake < Yes or No > Band / DJ < Yes or
No > Waiter < Yes or
No > Socan Fee < Yes or
No > Other < Yes or No >
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Audio / Visual -- Equipment
Podium < Yes or No > Risers < Yes or No > Flip Chart < Yes or No > Projection < Yes or No > Labour $ < Yes or No >
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Audio / Visual -- Equipment
Overhead < Yes or No > Screen < Yes or No > Microphone < Yes or No > Other Equipment < Yes or No > Other Personnel < Yes or No >
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Beverage Requirements
Host Bar Start / Finish
Cash Bar Start / Finish
Wine with Dinner < Yes or No >
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Beverage Requirements
Liqueur ( Premium ) < Yes or No >
Domestic Beer < Yes or No >
Imported Beer < Yes or No >
Soft Drinks < Yes or No >
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Beverage Requirements
Aperitif < Yes or No > Liqueur < Yes or No > Wine < Yes or No > Other < Yes or No >
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Food & Beverage Requirements
Menu Selections ‘Feature Drink’
a cocktail to compliment or customize the night Light Reception
appetizers served or available on a side station Appetizers ( Soup or Salad selection ) Entrees ( Beef, Chicken, Salmon, Pasta )
Rolls with butter for the table Wine Selection to be served with dinner: Additional bottles available on guest request < Yes or No >
Dessert ( Cheesecake, Crème Brule, Pie, Chocolate Cake )
Soft Drinks, Coffee & Tea included ( often a standard )
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Promises & Contracts
“The devil is in the details”
The finer points of having a good working relationship with the social committee, event co-ordinators and serving staff. Knowing your ‘point people’.
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Promises & Contracts
“Bartender Fee of $80.00 will apply if sales are less than $300.”
Large events require additional staffing and when the additional staffing is not required costs need to be allocated.
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Promises & Contracts
“ The above prices include applicable taxes and serve charges.”
“Guaranteed #’s are due 2 working days prior to the function. The guaranteed or attendance #, whichever is greater, will be charged. “ Large events require additional staffing and
when the additional staffing is not required costs need to be allocated. KNOW YOUR GUESTS !!
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Promises & Contracts
“We reserve the right to provide suitable function should attendance vary. “
“Deposit is non-refundable.”
“CANCELLATION NOTE: If cancellation notice is not received 5 business days in advance, full room rental fees will be applied.”
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Agreement – Rules of Thumb
“Signatures and our word”
Client & Catering representative signature and date.
YYYY-MMM-DD
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“Creative Sales and Marketing, IT strategies”ACE Management Group
Designed by Stacey L. VernooyPhone: 905-333-5698
Thank you
Questions, Concerns, Comments