project management - hospitality net – north america · applying project management ... •...
TRANSCRIPT
PROJECT MANAGEMENT
Speakers:Karen BozichLeigh Baker
Introductions
• Karen Bozich – Vice President & CIO, Wynn Resorts
• Leigh Baker – Manager, Shipboard Applications Delivery, RCCL
Applying Project Management
Theory: • The “textbook” method of project management
– Reality:• Opening new resorts and various other casino/hotel projects• Various new ship projects for Royal Caribbean International and Celebrity
Cruises Information Technology
– Focus on the things we forget to think about!
REALITYTHEORY VS.
Applying Project Management
• Project Initiation• Planning• Development• Implementation• Project Closure
Adopted Project Lifecycle
InitiationImplem
entation
Development Planning
Closure
HardwareRollout Begins
IntegratedSystem Tested
Maintenance BeginsTraining Complete
GO LIVEVision Drafted
Scope Drafted
Risk AssessmentDrafted
VISION/SCOPEAPPROVED
Project Plan andSchedule Drafted
Budget Drafted
RequirementsDrafted
BUDGET/PLANAPPROVED
SCOPECOMPLETERollout Planned
Initial Test
ProductsComplete/Received
Technical Spec & Orders Complete
Go Live Checkpoint
70% Checkpoint
Based on MSF & MRI
Applying Project Management
• Project Initiation• Planning• Development • Implementation• Project Closure
Project Initiation
• Vision• Scope
Project Initiation – Vision
• KNOW THE WHOLE VISION• KNOW THE VISIONARY• HAVE ACCESS TO THE VISIONARY
Project Initiation - Scope
– Objectives– Assumptions– Ownership– Control Factors– Priorities– General Resource
Information (human, financial, time)
– Risk Factors
Project Initiation - Scope
– Objectives– Assumptions– Ownership– Control Factors– Priorities– General Resource
Information (human, financial, time)
– Risk Factors
Project Initiation - Scope
– Objectives– Assumptions– Ownership– Control Factors– Priorities– General Resource
Information (human, financial, time)
– Risk Factors
Project Initiation - Scope
– Objectives– Assumptions– Ownership– Control Factors– Priorities– General Resource
Information (human, financial, time)
– Risk Factors
Schedule/Deadline
Budget/Resources
Scope/Features
Project Initiation - Scope
– Objectives– Assumptions– Ownership– Control Factors– Priorities– General Resource
Information (human, financial, time)
– Risk Factors
RISKS (Examples)
New Feature Idea May Not Be Accepted – is a mock up necessaryNew Technology that Might Fail – will a special volume transaction test be necessaryBenefits will not be realized – Prepare to do a cost/benefit analysis
Project Initiation - Scope
Scope “Creep”
Applying Project Management
• Project Initiation• Planning• Development• Implementation• Project Closure
Adopted Project Lifecycle
InitiationImplem
entation
Development Planning
Closure
Vision Drafted
Scope Drafted
Risk AssessmentDrafted
VISION/SCOPEAPPROVED
Project Plan andSchedule Drafted
Budget Drafted
RequirementsDrafted
BUDGET/PLANAPPROVED Based on MSF & MRI
Planning
• Project Control Triangle• Communication Plan• Procurement Plan• Quality Plan• Risk Plan• Final Project Plan• Project Plan Approval• Kickoff Meeting• Network Diagram
• Work Breakdown Structure (WBS)
• Create The Team• Estimate Time & Cost• Identify Critical Path• Schedule• Budget • Change Control Plan• Expectation Management
Plan
Breakdown the impossibly large task into manageable subtasks
Planning – Team Roles
• Identify all roles – even if they are done by one person
• Teams are not hierarchical –they are a group of experts in their field
• Ensure the project has a business owner
• Require that your vendors have a skilled project manager dedicated
• Information Technology must have technical representatives right on the team
BusinessOps
Expert
LogisticsRep
End UserRep
HardwareRep
ProjectLead
NetworkRep
Vendor Lead
Owner
Planning – Team Roles
Team Roles can change according to phase:
Shoreside(pre-implementation)
• IT Project Manager• Technical Lead (build)• Technical Specialists• Application Specialists• Outside Labor (Vendors, etc.)
• ALL: 5-day week
Shipboard(implementation)
• IT head of department• Technical Lead (trouble-shoot)• Temporary Help Desk• Trainers• Part of IT
• All: 7-day week
Applying Project Management
• Project Initiation• Planning• Development• Implementation• Project Closure
Adopted Project Lifecycle
InitiationImplem
entation
Development Planning
Closure
Vision Drafted
Scope Drafted
Risk AssessmentDrafted
VISION/SCOPEAPPROVED
Project Plan andSchedule Drafted
Budget Drafted
RequirementsDrafted
BUDGET/PLANAPPROVED
SCOPECOMPLETERollout Planned
Initial Test
ProductsComplete/Received
Technical Spec & Orders Complete
70% Checkpoint
Based on MSF & MRI
Development
• Acquire Software/Hardware• Build Solution• Checkpoints• Test• Plan the Rollout• Scope of Solution is Complete
DANGER: watch out for projects that “go dark” on you!
Build/Test – the “ITCC”
Introducing RCCL’s Information Technology Configuration Center (ITCC)
1998 - In preparation for aggressive newbuilding program:
• Cement floor warehouse• Front offices & part-time staff• Extra power and air conditioning as needed• Temporary network cabling as needed• All systems temporary/transient per project
Build/Test – the “ITCC”“Old” ITCC
(picture)
Build/Test – the “ITCC”
Introducing RCCL’s Information Technology Configuration Center (ITCC)
2000 – In preparation for four-ship year and large capital projects
• 22,000 sq. ft.• Bonded warehouse with container docks• Front offices & full-time staff• Built with proper power and air conditioning• Permanent raised floor and network infrastructure• Split space for temporary vs. permanent installations• Satellite dish (C-band emulation)• Proximity and video security systems
Build/TestNew ITCC
Build/Test
Introducing RCCL’s Information Technology Configuration Center (ITCC)
• Newbuilds and Projects– Flexible– Multiple configurations
• Testing– Stable– Recreate any ship environment
• Training– Live environment– Ship staff visits and meetings
Build/Test
ITCC between projects:
Build/Test
Build/Test
Build/Test
RCCL Information Technology Configuration Center
Recognized: CIO 100 for ‘Innovation’
Applying Project Management
• Project Initiation• Planning• Development• Implementation• Project Closure
Adopted Project Lifecycle
InitiationImplem
entation
Development Planning
Closure
HardwareRollout Begins
IntegratedSystem Tested
Maintenance BeginsTraining Complete
GO LIVEVision Drafted
Scope Drafted
Risk AssessmentDrafted
VISION/SCOPEAPPROVED
Project Plan andSchedule Drafted
Budget Drafted
RequirementsDrafted
BUDGET/PLANAPPROVED
SCOPECOMPLETERollout Planned
Initial Test
ProductsComplete/Received
Technical Spce & Orders Complete
Go Live Checkpoint
70% Checkpoint
Based on MSF & MRI
Implementation
• Use the Implementation Plan from last Phase• Rollout the Hardware• Install the Software onto Production Computers• Enter the Configuration Information (Codes, Names, etc.)• Run an Integrated Systems Test (IST)• Initiate the Training Plan• Train• Copy the Training Configuration into Production• Do the Final Checkpoint for “GO LIVE”• Go Live
Implementation
A few stories to illustrate unexpected challenges “in the field”
• Barter system• Spring in France• One man’s trash ….• Boy Scout Motto
Leigh’s lesson learned:– MORE PLANNING!
Implementation
CASE:
• Computer Room raised floor is defined in spec• Raised floor components are paid in full• Floor materials are on site• Installation labor is on site• Our next step is on the Critical Path• The raised floor is NOT …
What did we do?
Implementation
BRIBERY… also known as the barter system
Traded vodka for a labor priority change
ImplementationA lovely and standard raised floor:
Implementation
CASE:
• IT Team is on site• IT tasks are on schedule• It’s spring at the French seaside• The ship is really really late• The hotels are full• We cannot move onboard …
What did we do?
Implementation
SLUM IT!
We moved into a Trailer Park
ImplementationCozy!
Implementation
But we made the best of it!
Implementation
CASE:
• IT containers have all arrived at drydock• IT team is on site• Crane operator is here now (gone tomorrow)• Night is falling – it’s freezing• The ship just arrived• There is no gangway …
What did we do?
Implementation
One man’s trash is another man’s treasure:
We loaded five 40’ containers with a trash skip… in the dark
… in a Hamburg drydock… in the freezing cold
Implementation
Implementation
Implementation
Implementation
CASE:
• It’s spring in France (again)• It’s May• It’s May Day• …. In France• There will be NO work today …
What did we do?
Implementation
“LABOR ACTION”
Implementation
Live by the Boy Scout Motto: BE PREPARED
Bring our own TeamProvide our own Transportation
Pack our own Tools …Control our own Time
Implementation
Success
WAIT!
We’re not quite done yet!
Adopted Project Lifecycle
InitiationImplem
entation
Development Planning
Closure
HardwareRollout Begins
IntegratedSystem Tested
Maintenance BeginsTraining Complete
GO LIVEVision Drafted
Scope Drafted
Risk AssessmentDrafted
VISION/SCOPEAPPROVED
Project Plan andSchedule Drafted
Budget Drafted
RequirementsDrafted
BUDGET/PLANAPPROVED
SCOPECOMPLETERollout Planned
Initial Test
ProductsComplete/Received
Technical Spce & Orders Complete
Go Live Checkpoint
70% Checkpoint
Based on MSF & MRI
Applying Project Management
• Project Initiation• Planning• Development• Implementation• Project Closure
Project Closure
• Sign offs• Budget• Client Survey• Post-mortem• Post-closure (+six month) audits
Project Closure
The Post-Mortem
• Individual Team Performance• Cross-Functional Team Performance• Vendor Performance• Evaluation of Risks and Risk Management• Update Project Plan (like “as-builts”) for Posterity• Neatly File all Project Documents
Project Closure
The Post-Closure (+six month) Audit
• Part of Capital Request process at RCCL– Deliverable– Justification– Metrics
• Six months after Project Closure– Random audit of listed deliverables– Measurement of proposed vs. actual results
• Improve processes going forward
Adopted Project Lifecycle
InitiationImplem
entation
Development Planning
Closure
HardwareRollout Begins
IntegratedSystem Tested
Maintenance BeginsTraining Complete
GO LIVEVision Drafted
Scope Drafted
Risk AssessmentDrafted
VISION/SCOPEAPPROVED
Project Plan andSchedule Drafted
Budget Drafted
RequirementsDrafted
BUDGET/PLANAPPROVED
SCOPECOMPLETERollout Planned
Initial Test
ProductsComplete/Received
Technical Spce & Orders Complete
Go Live Checkpoint
70% Checkpoint
Based on MSF & MRI
Q & A
and Thank You