profile sanjay rajpal

8/12/2019 Profile Sanjay Rajpal

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Office:

Satisfaction Unlimited

425 A, Super Mall I, Infocity, Gandhinagar-382007

Phone: 9825097606Email: [email protected]: www.satisfactionunlimited.org

About Us:

Satisfaction Unlimited was started in 2006, in order to provide services to improveprocesses, operations and thereby shareholders value. The company focuses onserving organizations and individuals in realizing improvement projects in the area ofOperational Excellence (Quality, Environment, Safety, Information Security and Social

Accountability)

Our Vision:

To provide simple and effective services at affordable cost....

Our Values:

Customer Focus Long Term Thinking Making Things Happen

Our Quality Policy

Prompt services Keep promises Communicate

Stay in touch with clients and associates Fair deals Cost effective Higher value to clients Develop people @ client Building network of services Provide output without being asked

Sanjay Rajpal

Founder-CEO


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Our Services:

Consulting, Facilitation, Assessments and Trainings for implementation of: ISO 9001-Quality Management System ISO 14001-Environmental Management System ISO 18001-Occupational Health & Safety Management System ISO27001-Information Security Management System TL 9001-Quality Management System for Telecom Hardware, Software and

Services Providers. SA 8000-Social Accountability Management System TS 16949-Quality Management System for Automobile Sector Suppliers ISO 22001/ HACCP based Food Safety/Hygiene Management System Q7A (GMP requirements for APIs) CMMI Integrated Management Systems to incorporate requirements for all above and a

common certificate. AICTE/ DPRs/ Feasibility studies for projects CE/UL/CSA Marking NABH Customized Management Solutions Six Sigma based process improvements Kaizen Culture Project Management TOC (Theory of Constraints) TRIZ (Innovation) Soft Skills Development

Our Approach:

We follow a vigorous project management approach involving: Acquisition/ Development of competence to meet improvement projects quality,

efforts and time goals Process development for systematic/ in-depth reviews to ensure progress and

deliverables are verified and validated

Resources at a Glance:

We have highly competent resources to handle wide range and type of services. Theprogrammes to continuously capability building is ensured for acquiring and traininghuman resources, to help them act as change agents, to bring transformation in ourclients organizations


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CEOs Profile

BE (Electronics & Instrumentation) / M.Tech (Digital Communication)./ MBA(Marketing)

Six Sigma Black Belt (ISI) Certified Quality Engineer (CQE-ASQ-American Society for Quality) Lead Assessor ISO9001 (Quality Management System)/ ISO14001

(Environmental Management System)/ ISO 27001 (Information SecurityManagement System)/ OHSAS18001 (Occupational Health & SafetyManagement System) TL9000 (Quality Management System for Suppliers oftelecom Hardware, Software and Services) ISO 22000 (Food Safety ManagementSystem, TS16949 (Automotive Quality Management), NABH (Healthcare QualityManagement)

Tutor for IRCA (International Register for Certificated Auditors, UK) approvedLead Auditors Courses for Quality Management Systems and EnvironmentalManagement Systems.

Tutor for Diploma in Quality Management and QMS/EMS/ISMS related courses atAMA, Ahmedabad

Certified Project Manager Kaizen Implementation TOC (Theory of Constraints) TRIZ (Innovation) Training for Quality Problem Solving Techniques at AOTS, Japan Formally Sr. Consultant registered with Quality Council of India, Delhi More than twenty years of full-time practical workplace experience in technical,

managerial or professional positions for Quality Management Systemsdevelopment and implementation, Product Quality Management and Technical

Services (design, vendor development, value engineering and after sales servicesupport), Conducted more than 400 third party quality, environment, informationsecurity and safety audits, Conducted more than 600 training programmes onquality, environment and other management aspects., Facilitated more than 250organizations for development, implementation and certification of variousmanagement systems

Worked for BVQI-Bureau Veritas Quality International-Certifying Body, Hitachi-Consumer Durables Manufacturing, Parikh Micro-Hybrid Circuits, Componentsand Electronic Material Manufacturing, Mafatlal Micron-ConnectorsManufacturing, Engineers India Limited-Engineering Consultancy Organization

Books & Articles Published for AMA, Times of India and Indian Express such as

Understanding Information Security, 8 S of an Organization, System Driven VsSymptom Driven Organization, Saying No to Paper and Yes to Quality,Constructing Time, Macro Deficiencies of ISO 9000-Indian Context

Memberships of ICRA-UK, ASQ-USA, AOTS-Japan, AMA-Ahmedabad, QCI-Delhi


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The CEO is supported by

General Manager Operations

Fifteen Years of Rich Experience in Calibration, Certification Body and Services

Project Consultants

Six Sigma professionals Masters in Quality and Productivity Management/ Graduates Work Experience in handling QMS/ EMS/ OHSAS certification projects

Organization Structure:

Depending on client requirements/ skills/ geographical location and workloads/training objectives, the project based organization structure is followed for teamleaders and project coordinators.

External resources are also used to compliment the skills and time constraintsthough a system of selection, involvement and monitoring of such outsourcedactivities

Necessary Infrastructure and IT support/ work environment is provided to aboveemployees to ensure effective and efficient working.

Authorized Signatory(Sanjay Rajpal, CEO)`

CEO

General

Manager

Project basedPart TimeTrainers/

Consultants (4-6

members)

profile sanjay rajpal

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