about sanjay rajpal

8/3/2019 About Sanjay Rajpal

1/14

Sanjay A. Rajpal

SUMMARY:

A Management Systems Professional: A Certified Quality Engineer (CQE-ASQ) and Lead Assessor (ISO9001/ISO14001/BS7799-II/OHSAS18001/TL9000)with basic qualifications of B.E. (Electronics & Instrumentation),M.Tech. (Digital Communications) and M.B.A. (Marketing) and 15 years

experience in Quality Management (quality systems implementation/auditing and product quality) and Technical Services (design, vendordevelopment, value engineering and after sales service support) jobsfor Certification Body (BVQI), Consumer Durables (Hitachi), ElectronicsComponents/Materials Manufacturing (Parekh Micro & Mafatlal Micron)andEngineering Consultants (EIL). A creative and diligent individual withstrengths in team building, problem solving, training, systemsdevelopment and process value addition, using information management.Overall Fifteen years full-time practical workplace experience intechnical, managerial or professional positions involving the exerciseof judgment, problem solving and communication with other managerial orprofessional personnel, peers, customers and/or other interestedparties taking up roles related to implementation of various

practices/standards.

DETAILS:

1. GENERAL:Name Sanjay RajpalAddress for correspondence House No. 100/1, Sector-8, Gandhinagar-

382007 (Gujarat) India.Telephone (Residence) 91-79-23234756Mobile 9825097606

E-mail [email protected] of Birth 15thOct, 1967

Passport No. E9608977 valid upto 23/06/2014IRCA Lead Auditor Regn. No. 1185853

2. BASIC QUALIFICATIONS:Qualification Specialization Year of

CompletionInstitution Result %

B.E.(Engineering-Graduation)

Electronics &Instrumentation

1990 SATI(SEC),Vidisha,Bhopal

80.9

M.Tech. Digital 1993 MACT (REC), 79.4


2/14

(Engineering-PostGraduation)

Communications Bhopal

M.B.A.(BusinessAdministration-Post

Graduation)

MarketingManagement

1998 I.G.N.O.U.New Delhi

73.0

3. SKILLS RELATED QUALIFICATIONS:

Qualification SpecializationYear of

CompletionInstitution Result %

CMMI Assessor CMMI Jul-2011SoftwareEngineeringInstituite

Certified

TRIZ-Practitioner

TRIZ Jun-2010 IIT, Mumbai Certified

Assessor TS 16949 Jul-2010 BVC Certified

Sr.Consultant

QualityManagement

May-08 Quality Councilof India

Certified

Six SigmaBlack Belt ProblemSolving Feb -2010 IndianStatisticalInstitute

Certified

Lead Assessor TL9001 Jun-05 Stat-O-Matrix(BureauVeritas)

Certified

Lead Assessor OHSAS 18001 Oct-04 Bureau Veritas CertifiedLead Assessor BS7799-II Jun-04 Bureau Veritas,

IndiaCertified

Lead Assessor ISO 14001 Feb-2004 Bureau Veritas,India

Certified

ASQ-CQE CertifiedQualityEngineer

2002 AmericanSociety forQuality

Certified

Lead Assessor ISO9001 1998 andrequalifiedIn 2003

Bureau Veritas,India

Certified

InternalQualityAuditor

ISO9000 1996 TQMI, NewDelhi

Certified

4. TRAININGS UNDERGONE: Name of Programme Year Faculty, Venue No. of

Days

SA8000 Awareness 2004 Bureau Veritas, India 1OSHAS Awareness 2003 Bureau Veritas, India 1

Practical Solutions toQuality RelatedProblems (SPQP)

2002 AOTS, Osaka Japan 21

Value Clarification 1999 JM Sampath, Ahmedabad 5

TQM Workshop 1995 CII, Ahmedabad 1

Employeeship 1995 Claus Moller, Ahmedabad 2

Quality Improvement 1994 AMA, Ahmedabad 1


3/14

Techniques

7 QC Tools 1994 AMA, Ahmedabad 1

ISO 9000 Awareness 1993 EIL, Baroda 1Personal Effectiveness 1991 EIL, New Delhi 3

5. TRAININGS IMPARTED: Name of Programme Year (from) Year (To) No. of

Days

ISO 9001/ ISO 14001/ OHSAS18001/ ISO 27001/ SixSigma/ Diploma in QualityManagement

2006 Till now 400

ISO 9001/14001 Leadauditor course

2004 2006 150

ISO 9001 Internal Auditorscourses

1997 till now 50

ISO 9001 Awareness 1995 till now 50

7 QC Tools/ StatisticalTechniques

1995 till now 30

6. EXPERIENCE:

From To Organization Joined As Left As

01.03.06 Till Now SatisfactionUnlimited

Founder Working

Satisfaction Unlimited is providing consulting and training in the

field of management systems related to Quality, Environment, Safety,Food, Social Accountability etc. The main responsibilities undertakenare:

a) Developing clients and businessb) Conducting ISO 9001/ISO 14001/OHSAS 18001/ ISO 27001, Six

Sigma and other Training Programmes.c) Providing support to organizations for implementation of

Quality, Environment, Health and Safety and InformationSecurity management systems.


21.7.03 25.2.06 BVQI India Pvt.

Ltd.,Ahmedabad

Lead Auditor Head of

Certification

BVQI is leading certification body in the field of management systemsrelated to Quality, Environment, Safety, Food, Social Accountabilityetc. The main responsibilities undertaken were:

a) Conducting ISO 9001/ISO 14001/BS7799-II certification andSurveillance audits.

b) Organizing and conducting training programmes.c) Auditing Resource Planning using information of Gujarats

Clients information.


4/14

d) Handling certification services management system, data basefor handling audits management/reporting.

e) Auditing for Telecom Network operation of Reliance and MobileTelephone Company.

From To Organization Joined As Left As18.6.98 30.11.01 Hitachi Home &

Life Solutions(I) Limited(CommercialRefrigerationDivision)

ManagerQuality

Manager- Quality& TechnicalServices

Hitachi Home & Life Solutions (I) Limited (Formally Amtrex HitachiAppliances Limited) was engaged in manufacturing of CommercialRefrigerators (Bottle Coolers-Visicoolers & Chest Coolers for Coca-Cola) in collaboration with M/s Orford Refrigeration, Australia at itsChangodar and Silvassa plants. The main responsibilities undertakenwere:

a) Quality Management including quality systems development,product quality control for above plants, training andcomplaints resolution.

b) New Product Development involving design reviews throughoutthe development process and coordination with customers,vendors and collaborator till the product is approved by Coca-Colas international Equipment Test Laboratory (ETL), Sydney.

c) Value Engineering, thereby improvingquality/reliability/features of parts and/or reducing costsusing alternate design, materials or vendor. Ensuringconfidentiality of developmental information.

d) Collection, analysis and review of periodic informationrelated to quality, design and productivity.


1.12.01 20.7.03 Hitachi Home &Life Solutions(I) Limited (AirconditioningDivision)

Manager-FieldQualityManagement

RegionalManager- FieldQuality &Service

Hitachi Home & Life Solutions (I) Limited is engaged in manufacturingof Air Conditioners (Window, Splits and Packaged air conditioners) incollaboration with M/s Hitachi, Japan at its Kadi and Silvassaplants. The main responsibilities undertaken are:

a) Field Quality Management for air conditioners involving sparesmanagement, service quality systems implementation, customercomplaints handling and dealers/staff training.

b) Service Operations Management for customer satisfaction andrevenue generation for central region, involving dealerstraining and maintenance services/spares sales and complaintshandling.

c) Development of database for spares and customers complaints.Implementation of call center and ensuring informationavailability on customers service calls.


5/14


01.7.96 17.6.98 Parekh MicroElectronics (I)Ltd., (An ISO9001 Company)

Asst. ManagerQA/ManagementRepresentative

Manager-QA/MR

Parekh Microelectronics is a company of Parekh Group, Mumbai, engaged

in manufacturing Thick Film Pastes (Conductive, resistive, Dielectric& Solder Pastes) for applications such as Hybrid Circuits, SolarCells, Membrane touch Switches etc. in collaboration with Du Pont, USAat its Gandhinagar plant. The main responsibilities undertaken were:

a) Obtaining ISO 9001 as Management Representative (certified byUnderwriters Laboratory) in 15 months.

b) Trainingc) Handling Customer Orders & Complaintsd) Developing systems for information security ensuring

proprietary information on batch formulation, raw materialsand intermediates coding, sample approval and ordering dataremains confidential and at the same time remain available.


14.9.94 30.6.96 Mafatlal Micron(An ISO 9002Company)

Sr. Engineer-QA

Executive-QA

Mafatlal Micron is electronics components division of Arvind MafatlalGroup, engaged in the manufacturing of Professional Grade PCBConnectors (Euro and Insulation displacement type used for telecomequipments) in collaboration with Siemens, Germany at its Gandhinagarplant. The main responsibilities undertaken were:

a) Quality Assurance and providing reliable information as inputsto management reviews.

b) Liaison for UL and CSA approval of connectorsc) Conducting Internal Quality Auditsd) Traininge) Customer Complaints Handling


12.08.91 13.09.94 Engineers IndiaLimited (An ISO9001Company)

GET-Instrumentation

Engineer-Instrumentation

Engineers India Limited is a Government of Indias Public Sector

Undertaking, engaged in Engineering Consultancy for refineries,petrochemical plants, cross country pipelines etc. The mainresponsibilities undertaken were:

a) Quality Assurance for Cathodic Protection Works for CrossCountry Pipelines. Collection and ensuring data integrityrelated to pipe to soil potential to assure health of pipeline.

b) Installation and commissioning and quality assurance ofoptical fiber based SCADA system for Cross Country Pipelines.Testing and commissioning of pipe line, fire, utilities andsectionalizing valves controls using simulated data andensuring availability of above information at control room.

c) Quality Assurance for Instrumentation Works and ensuringintegrity of process information for DCS.


6/14

7. MAJOR PROFESSIONAL ACHIEVEMENTS: Became IRCA approved Tutor for ISO 9001/ ISO 14001 Lead Auditor

Courses

Setting up of spares division at Hitachi. Certification of 2 case visicooler from Coca Cola, Sydney. ISO 9001 certification for P-Mel. Internal Customer Satisfaction process for Mafatlal Micron. Specifications corrections in EIL standards.

8. BOOKS and ARTICLES PUBLISHED:Issue Magazine/Newspaper Title of Article

Jan-03 AMA News 8 S of an OrganizationSept-98 AMA News CUSUP movement: A Milestone in TQM

journey23.3.98 The Times of India System Driven Vs Symptom Driven

Organization

4.6.97 The Indian Express Saying No to Paper and Yes to Quality

12.2.97 The Indian Express Constructing Time

Dec-95 AMA News Macro Deficiencies of ISO 9000-IndianContext

Dec 2006 AMA Information Security Management System(book)

9. SOFTWARE RELATED: Developed Microsoft Access based database for Audits Planning and

Monitoring, customer complaints handling, Spares Order Executionand Model wise Compatibility of spares.

10. MEMBERSHIP OF PROFESSIONAL BODIES AOTS, Japan ASQ, USA IRCA, UK QCI, India AMA, India

11. MISCELLANEOUS INFORMATION: Hobbies include spiritual reading, music, sketching, painting

etc.

12. REFERENCES:Mr. D.K. Barai Area Manager, BureauVeritas, 502, Shapath-I, Opp.Rajpath Club, S.G. Road, Ahmedabad.

Phone: +919825292061

Mr. A. N. Chandramouli, CEO ,Makino Asia Pte, Ltd. India Branch,Bangalore.

+919845255829. (Ex-Hitachi)

(Sanjay Rajpal)


7/14

Annexure to Resume (Certificate Copies)


8/14


9/14


10/14


11/14


12/14


13/14


14/14

about sanjay rajpal

Documents