probashi banking system of eastern banlk ltd

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ASA UNIVERSITY BANGLADESH

(ASAUB)BBA PROGRAM

Reporton

Probashi Banking Operation of BracBank

Course Title : Money and Banking Semester

: Summer-2010Course Code : Fin-221 Section :

6d

Submitted toMd. Tanvir PavelFaculty of BusinessASA University Bangladesh (ASAUB)

Submitted by

Name Id No:

Md. AbdulKhalek (L)

091-12-0125

Rajesh Banik 091-12-0128Suvra Saha 091-12-0106Minarul KarimMishu

091-12-0118

RupasreeMukherjee

102-12-0058

Sharmin AktarTrisha

091-12-0124



UBMISSION DATE: July 26,

2010



Latter of transmittal

July, 2010To

Ms. Husna AraCourse Teacher,Business CommunicationASA University Bangladesh (ASAUB).Department Of Business Administration

Subject: Term Paper Submission on Internal Communication System of Shatabdhi Homes.

Honorable Sir,We are pleased to submit the report on “Internal Communication System of Shatabdhi Homes.”

that you have assigned us to prepare as a partial requirement of “Internal CommunicationSystem”. Throughout the term paper we have made. We have tried to give our best effort. We allmember try to include as much information and other related topics as possible. We also try tofollow your instruction that you provide us.

We are sincerely; hope that you will be pleased to read this report. If you think any kind of further information is vital please inform us, we will be thankful to supply them any time of your expediency.

Sincerely

Yours,On behalf of all group member Md. Abdul Khalek

http://www.asaub.edu.bd/rescue/profile_details.php?id=bus_ha




Acknowledgement

We express our heartiest gratitude to Ms. Husna Ara, Course Instructor, BusinessCommunication, and Department Of Business Administration for giving us an opportunity to prepare a report on the project assigned tome. This report is the out come of our BusinessCommunication subject. To prepare this report titled “Internal Communication System of Shatabdhi Homes”. We have taken help from different sources, such as Executive officer of Shatabdhi Homes, Information center of Shatabdhi Homes, annual book, Web page, brochureand etc. We try to know the total Internal Communication process of Shatabdhi Homes.

Lastly we would like to thank all the respondents who offered their opinions, suggestions and provided us information through the survey that was conducted by us. Without their help it wasquit difficult for us to complete this report successfully in time.






Executive Summary

Eastern Bank Ltd is one of the leading commercial bank in Bangladesh. It was established in1992. .They run with gloriously by effective management is engaged in banking services, andoperates 41branches. The principal activities of Eastern Bank Limited are Trade Financing,Corporate Banking, Private Banking & Retail Banking. The objective of our report is to learn

Probashi Banking Operation of Eastern Bank to identify the opportunities, Problems & to makesome recommendations against these problems in Probashi Banking Operation. Eastern Bank Limited, a scheduled commercial bank established under the Banking Company Act, 1991 inBangladesh.



TABLE OF CONTENTS

Chapter-1 : Intromissions ……………………………………………….

1.1 : Origin of Study ……………………………………………...

1.2 : Objective of Study …………………………………………..

1.3 : Methodology of the Study …………………………………..

1.4 : Limitation of the report ……………………………………..

Chapter-2 : Eastern Bank at a Glance ………………………………….

2.1 : Background …………………………………………………..2.2 : Vision …………………………………………………………

2.3 : Mission………………………………………………………..

2.4 : Services………………………………………………………..

2.4.1 : Loan Products …………………………………………

2.4.2 : Deposit Products ……….……………………………...

2.4.3 : Cards Products ………………………………………...

2.4.4 : SME Banking Products ………………………………..

2.4.4.1: Loan Products…………………………………...

2.4.4.2: Deposit Products ………………………………..

2.4.5 : EBL Matribhumi – NRB Banking………………………2.4.6 : Other Services……………………………………………

2.5 : Management ……………………………………………………

Chapter-3 :

Probashi Banking Operation of Eastern Bank Ltd. ………………………

3.1 Probashi Banking……………………………………………….

3.2 Account Opening Form……………………………………………….

3.3 EBL Shonchoy……………………………………………….

3.4 EBL Paribar ……………………………………………….3.5 EBL Global……………………………………………….

3.6 EBL NFCD……………………………………………….

3.7 EBL Smart Remit Card……………………………………………….

Chapter- 4: Finings & Analysis Profitability Analysis…………………………

4.1 Profit and Loss……………………………………………….

4.2 Banking Outside of Bangladesh…………………………………………



Chapter-5 SWOT Analysis ……………………………………………….

5.1 Strengths……………………………………………….

5.2 Weaknesses……………………………………………….

5.3 opportunities……………………………………………….

5.4 Challenges……………………………………………….

Chapter-1 ( Intromission )

Non-resident Bangladeshis are offered financially attractive products and ensured of qualityservices through "EBL Matribhumi." At present four products are being offered under "EBLMatribhumi" and more products including NRB Home Loan to follow soon. The products areEBL Shonchoy, EBL Paribar, EBL Global and EBL NFCD.

"EBL Shonchoy" is a taka savings account for the NRBs. "EBL Paribar" is a family maintenanceaccount for the NRBs where the relatives can open the account at a minimum charge and enjoysuperior banking services from EBL. Both the products offer daily interest on the depositamount, which will be paid monthly to the accounts.

"EBL Global" is a Foreign Currency current account where NRBs can save their money in

foreign currency. EBL Global comes in with an international debit card which can be usedanywhere in the world. "EBL NFCD" is a foreign currency time deposit account where NRBscan invest their money for a fixed time period.

Eastern Bank Ltd. launched NRB services in 2005 and at present offering money transfer servicethrough Moneygram International from all over the world. With the launching of "EBLMatribhumi" - Eastern Bank Ltd. looks forward to offer value added services to the mostimportant population of the country.

1.1 Origin of the study

we are steadying the course have “Money & Banking” our course teacher is Md. Tanvir Pavel.One of the requirements of this course is to submit a group report and perform a presentation atthe Last of semester. Our Honorable teacher giving me an opportunity to prepare a report on the project assigned tome.



1.2 Objective of Study

We try to know about the Internal Communication system of Real of Bangladesh. By this reportwe know management policy of Eastern BANK LTD. From this report we try to analyze the total

non resident Banking system. How our commercial banks r operate their NRB accounts. Fromthis report we also observe the customer service process of Eastern BANK LTD.

1.3 Methodology of the study

Although there were so many limitations, we tried to use both the primary and secondary sourcesof collecting information to make the report reasonable with as less abstraction as possible.

Secondary DataTo furnish the report properly information we were mainly taken from half annual report 2010 of

Eastern Bank Limited and from their web page.

Primary Data

To preparing that report, we conducted with the Branch Officer of Eastern Bank Ltd.

1.4 Limitation the report

Non-availability of the most recent statistical data and service Information.

Lake of enough Information.

Bankers are not well informed about NRB Account. Lack of secret Information.

We have to complete this report within a short time that was not sufficient for a goodexploration.

We are not expert on report writing so it should have some wrong ….

Because of information shortage we make some assumption so there may be somemistake in the report.



Chapter-2

(Eastern Bank at a Glance)

2.1 Background:

Eastern Bank Ltd is a private-owned commercial bank of Bangladesh.Eastern Bank Limited (EBL) is one of the modern, fully online and technologically superior private commercial Banks in Bangladesh. Eastern Bank markets a wide range of depository, loan& card products. Eastern Bank Limited provides commercial banking products and services tothe corporate, mid-market, and retail segment in Bangladesh and internationally. Its deposit products include savings deposit, EBL SB insurance account, deposit–retail, EBL campusaccount, EBL interesting account, EBL confidence, salary account deposits, monthly deposit

plan, bearer certificate of deposits, bills payable and fixed deposits comprising short termdeposits, term deposits, and non resident foreign currency deposits. The company’s loan portfolio comprise EBL Jibandhara loan, EBL Utshab loan, EBL home loan, EBL fast-cash, EBLfast loan, EBL executive loan, EBL auto loan, EBL travel-Loan, EBL parse-loan, and educationfinance pack, as well as letters of credit, cash credits, overdrafts, and purchased and discounted bills. It also provides financial products and services, including corporate deposit accounts,syndicated financing, trustee and agency services, term loan, project finance, export-importfinancing, working capital and other finance, bonds and guarantees, investment and businesscounseling, infrastructure finance, and cash management services, as well as treasury,syndication, securities, and custody services. In addition, the company makes investments, placements, and borrowing in money and capital markets; and deals with foreign exchange

business, as well as provides Internet banking, corporate banking, and Hajj remittance services,such as handling foreign demand drafts and foreign telegraphic transfers in Saudi Arabian andlocal currency. As of December 31, 2008, it had 34 branches, 36 owned automated teller machines (ATMs), and 118 shared Q-cash ATMs. Eastern Bank Limited was founded in 1992and is headquartered in Dhaka, Bangladesh. through a network of branches & centerscountrywide. Eastern Bank has its presence in major cities/towns of the country includingDhaka, Chittagong, Sylhet, Khulna and Rajshahi. Tracing its origin back to 1992, EBL is serving

http://en.wikipedia.org/wiki/Bangladesh





the individual and corporate clientele alike with remarkable success offering innovative bankingservices since then.

2.2 Vision

To become the bank of choice by transforming the way we do business and developing a trulyunique financial institution that delivers superior growth and financial performance and are themost recognizable brand in the financial services in Bangladesh.

2.3 Mission

We will deliver service excellence to all our customers, both internal and external. We willconstantly challenge our systems, procedures and training to maintain a cohesive and professional team in order to achieve service excellence. We will create an enabling environmentand embrace a team based culture where people will excel. We will ensure to maximizeshareholder's value.

2.4 Services

2.4.1 Loan Products:

EBL Jibandhara Loan: EBL Jibandhara Loan is an unsecured loan facility. Loan amountranges from BDT 50,000 to BDT 1,000,000 at an attractive interest rate.

EBL Utshab Loan: Utshab Loan is a short-term festival loan facility. Loan amount ranges fromBDT 50,000 to BDT 1, 50,000 and repayable in 12-36 installments.

Fast Cash: A secured loan facility against security deposit. It is a revolving credit facility andinterest is charged on drawn amount.

Fast Loan: An EMI based loan secured loan facility for any emergency cash need. Anyindividual having an FD or other securities like Wage Earner’s Bond, ICB unit certificate etc.can avail this short term personal loan with 12 - 36 months repayment period.

EBL Executive Loan: Any purpose loan facility for Salaried Executives (both private sector andgovernment service). Loan amount ranging from minimum BDT 50,000 to maximum BDT1,000,000 and the interest rate is highly competitive.

EBL Auto Loan: EBL Auto Loan is an EMI based loan facility for the purpose of purchasingcars. Loan amount ranges from BDT 350,000 to BDT 2,000,000.



EBL Travel Loan: Available in secured and unsecured versions, EBL Travel Loan offers EMI based loan facility for meeting the travel related financial needs. Loan amount ranges from Tk 50,000 to Tk 500,000.

EBL Education Finance Pack: EBL Education Finance Pack comprises of three unique

products– EduLoan Secured, EduLoan Unsecured and EduLine. This pack is designed to meetany type of education financial need of a student. Any creditworthy person can avail the loan for his/her children or for him/herself. Loan amount is maximum BDT 10, 00,000 or 95% of thecash security value.

EBL Parse loan: Partial Secured Loan facility for the individuals where one can take loan up toBDT 10, 00,000 by providing 30% or 50% cash security. Loan interest rate is highly competitiveand can be repayable in maximum 60 months.

2.4.2 Deposit Products:

EBL Interesting: A savings account where interest is calculated on daily basis and credited tothe account on monthly basis.EBL Campus Account: This is interest bearing savings account for the students.

EBL High Performance Account: Daily interest bearing product with unlimited cashwithdrawal facility. Minimum balance requirement Tk 20,000 and interest is credited in toaccount twice a year.

EBL Repeat: Monthly interest payable fixed deposit scheme with 1-3 years tenure.

EBL Confidence: It is an annuity based deposit scheme with monthly installment, not exceedingTk. 20,000 per month.

2.4.3 Card Products:

EBL Simple Credit Card: EBL Simple Credit Card is a complete Credit Card solution.This VISA branded card comes in gold and dual versions with both local and dual currencyfacility. Other than regular card features, EBL Simple Credit Card offers zero renewal fee,double insurance benefit, free cheque book and balance transfer options.

EBL Lifestyle Card: A VISA branded local currency prepaid card that can be used at any VISAPOS or ATMcountrywide. Very popular product among the student segment.

EBL Cool Card: This is a VISA Electron Debit Card for the student banking accounts.

2.4.4 SME Banking Products:

2.4.4.1 Loan Products:



EBL Agrim: This is a short-term unsecured loan facility to meet immediate fund requirementfor any business concern. Loan amount ranges from Tk. 200,000 to Tk. 9,50,000 with single shotrepayment at the end of 1 to 6 months tenure.EBL Uddog: EBL Uddog is intended to finance business expansion with 50% of the loanamount in the form of fixed deposit as security. Loan amount ranges from Tk

600,000 to Tk 5,000,000 with monthly installment based repayment within maximum 60months’ tenure.EBL Asha: This loan is intended to meet immediate business fund requirement. Loan amountranges from Tk. 200,000 to Tk 1,000,000 and monthly installment can be payable withinmaximum 24 months tenure.EBL Puji: It is a long term loan for capital investment under collateral security. Loan amountranges from Tk. 10,00,000 to Tk. 50,00,000 and the loan can be repaid within 36 months.EBL Bannijyo: Credit facility up to BDT 20,000,000 to any legitimate import business with Nilmargin LC facility. 30%-40% of total limit in the form of FD as collateral required. Monthlyinstallment based repayment facility available.EBL Mukti: This is an unsecured loan facility is for the women entrepreneurs. Loan amount is

maximum Tk. 300,000 and can be repaid in 36 installments.

2.4.4.2 Deposit Products:

EBL Subidha: A daily interest bearing deposit account for SME entrepreneurs.

2.4.5 EBL Matribhumi - NRB Banking

EBL ShonchoyEBL Paribar EBL GlobalEBL NFCD

2.4.6 Other Services:

Corporate Banking: EBL Corporate Banking is the strongest unit of the Bank wherecustomized corporate banking solution is offered to the local and MNC corporates; highlyefficient corporate team backed by cutting-edge technology and determination to serve thecustomers is the driving force behind the success of the EBL Corporate Banking division.Internet Banking: EBL Internet banking application addresses the needs of small, individualand corporate account holders of the bank. This application provides a comprehensive range of banking services such as Account Operations and Inquiries,Fund Transfers and Payments, Utility Bill Payment, Deposits, Loans, Inquiries and other servicesand a Session Summary.NRB Banking: EBL offers full range money transfer facility through MoneyGram, UAEExchange and other exchange houses from anywhere in the world.Student Banking: Other than education loans and student accounts – EBL offers student fileservices for the students who seek to study abroad through its dedicated student centers atGulshan and Dhanmondi.

http://www.ebl.com.bd/ebl_matribhumi_Shonchoy.asp

http://www.ebl.com.bd/ebl_matribhumi_Paribar.asp

http://www.ebl.com.bd/ebl_matribhumi_Global.asp

http://www.ebl.com.bd/ebl_matribhumi_NFCD.asp

http://www.ebl.com.bd/ebl_matribhumi_Shonchoy.asp

http://www.ebl.com.bd/ebl_matribhumi_Paribar.asp

http://www.ebl.com.bd/ebl_matribhumi_Global.asp

http://www.ebl.com.bd/ebl_matribhumi_NFCD.asp



Hajj Remittance Service: EBL's Hajj Remittance Service provides convenient, secure andreliable money transfers during pilgrimage in Mecca, Madina and Jeddah for EBL accountholders. Service includes handling Foreign Demand Drafts (FDDs) and Foreign TelegraphicTransfers (FTTs) in Saudi Arabian in local currency.Other than these, EBL also offers Treasury, Syndication, Trade Services and other banking

products and services to serve the customers with utmost sincerity.

“We make things simple for you” – is the corporate statement of EBL and through our innovative and need-based product and service solutions we demonstrate our pledge to makethings simple for the customers.2.5 Management

The EBL Management Team or Management Committee (ManCom) comprises of a group of eleven people and each of them comes with an international working background and iscommitted in leveraging their experiences to take EBL to greater heights by ensuring top linerevenues with dynamic capabilities.EBL ManCom is unique in being able to envision the need of the business by bringing in a

mixture of advanced technology solutions know-how and revamping the organizational make-upfor maximum profitability.Other than the MD & CEO, the remaining Man ComMembers each head a function viz

Consumer & SME Banking

Corporate Banking

Credit

Finance

Human Resources

Information Technology

Operations

This mix of people is persistent to provide unparallel service to its customers, come up withtimely and innovative products and services and to enhance the capabilities of its people whileemphasizing on the latest technology. This they believe will take the Bank to a leadership position in the country.The objective of EBL ManCom is to drive the business to maximize the operational excellenceand efficiency through acquisition of talent, developing systems, processes and people andthrough blending in of these to let customers revel in with fulfillment and permanency.



Chapter – 3

“Probashi Banking Operation of Eastern Bank Ltd.”

3.1 Probashi Banking

Bangladesh is a huge labour surplus country. Hence it belongs to the supplyside of the global labour market. The unofficial statistics shows, private recruiting agencies arecharging fees two to five times higher than the fees fixed by the government. According to theBureau of Manpower Employment and Training (BMET), the number of Bangladeshis goneabroad for jobs was 8.32 lakh in 2007, 8.75 lakh in 2008, and 4.75 lakh in 2009. In the first four months of this year the number was 1, 34,787. Migrant workers sent home around $10 billionannually in the last three years. Presently over 60 lakh Bangladeshis work abroad, and themajority of them are in Saudi Arabia, United Arab Emirates, Kuwait, Oman, Qatar, Bahrain,Malaysia, Singapore, and Libya.This huge number of workers sends their earnings from abroad to Bangladesh. Eastern Bank

offered a popular service for those immigrant workers name EBL Matribhumi. Now any abroadworkers can easily send their remittance from any country to Bangladesh and they can withdrawtheir account from any branch of Eastern Bank. Any One ca easily opens a bank account inEastern Bank to fill-up this form.

3.2 Account Opening Form



3.3 EBL Shonchoy

EBL Shonchoy is a daily interest bearing and monthly interest paying taka savings account for the Global Bangladeshis. TheAccount is aimed to help NRBs saving their hard earned money in local currency for a secured future. All you need to do is sendthe money directly to your EBL Account and it will be there for you growing.

Any Non Resident Bangladeshi is eligible to open EBL Shonchoy Savings account

EligibilityHe/ She should have legal residence and work permit. Income to be confirmed by employer and in case of self employment, nature of business to be mentioned. 18+ years of age

Minimum Initial DepositTk.1,000 during opening but at least BDT 5,000 must be credited to the account within 60 days of opening through remittance;else the account will be closed.

Rate Of Interest & CalculationRate of Interest @5% p.a. accrued daily and paid monthly basis; Interest will be calculated on daily balance of the account. If EOD balance of the accounts falls below Tk. 10,000/-, no interest will be paid for that day.

Individual/ Joint ApplicantThe account can be opened jointly subject to the Non Resident being the sole operator or jointly by the Non Resident andResident.

Regular Identification documents along with attested Passport photocopy & attested Photocopy of the valid work permit/employment visa.

Identification DocumentationLocal Currency Debit Card will be issued for the Account Operator.

Debit CardLocal Currency Debit Card will be issued for the Account Operator.

Internet BankingInternet Banking facility available for 24x7 banking access TOT easy monitoring of the account.Payment of Utility Bills through Internet Banking facility.

Utility Bill PaymentPayment of Utility Bills through Internet Banking facility.

Fees & ChargesDebit Card issuance and renewal fee BDT 100Half Yearly Ledger Fee BDT 250

Please Note: The account will be operated as per the Bangladesh Bank GFET guidelines. All Fees, Charges & regulations shall followStandard EBL Savings Account & Debit Card regulation & rates published. 5% VAT applicable on fees and charges & Income Tax shall

be deducted at source on interest income (where applicable). EBL holds the right to change any interest rate, fees, charges and regulationwithout informing the customer.

3.4 EBL Paribar

EBL Paribar is a daily interest bearing and monthly interest paying savings account for the families of Non ResidentBangladeshis. The account is for helping the Global Bangladeshis to maintain their family expenses locally.The sender (Non Resident Bangladeshi National) should have legal resident / work permit.Any beneficiaries who are 18 years of age and receive money from abroad are eligible to open this account.The account will be on the beneficiary's name.

EligibilityThe sender (Non Resident Bangladeshi National) should have legal resident / work permit.Any beneficiaries who are 18 years of age and receive money from abroad are eligible to open this account.The account will be on the beneficiary's name.

Minimum Initial DepositBDT 5,000 Rate of Interest @5% p.a. accrued daily and paid monthly basis; Interest will be calculated on dailybalance of the account. If EOD balance of the accounts falls below Tk. 10,000/-, no interest will be paid for thatday.



Rate Of Interest & CalculationThe beneficiary can open account individually.

Individual/Joint ApplicantRegular Identification documents of the beneficiary along with the following of the sender (Non ResidentBangladeshi National) - Attested Passport photocopy Ft Attested Photocopy of the valid work permit/employmentvisa.

Identification DocumentsRegular Identification documents of the beneficiary along with the following of the sender (Non ResidentBangladeshi National) - Attested Passport photocopy Ft Attested Photocopy of the valid work permit/employmentvisa.

Local Currency Debit Card will be issued for the Account Operator.

Internet Banking

Internet Banking facility available for 24x7 banking access for easy monitoring of the account.

Utility Bill Payment

Payment of Utility Bills through Internet Banking facility.

Fees & Charges

Half Yearly Ledger Fee BDT 250

Debit Card issuance and renewal fee BDT 200

Please Note: The account will be operated as per the Bangladesh Bank GFET guidelines. AllFees, Charges & regulations shall follow Standard EBL Savings Account & Debit Cardregulation & rates published. 5% VAT applicable on fees and charges & Income Tax shall bededucted at source on interest income (where applicable). EBL holds the right to change anyinterest rate, fees, charges and regulation without informing the customer.

3.5 EBL Global

EBL Global is an FCY current account which can be opened in USD/GBP/Euro/Yen withoutrestriction on transaction frequency. The account can be operated by the mandate by the accountholder. Account fund remains in foreign currency and is freely remittable in abroad and encashin Bangladesh in local Currency.



Key Features

Deposit can be made in foreign currency only (cash, TC or Drafts or transfer from other FCYaccount and during temporary visit to Bangladesh by account holders, subject to proper

declaration)

Cash withdrawal facility from the account is in local currency in Bangladesh

Payments may be made freely abroad from these foreign currency accounts to the extent of balances lying therein

Global VISA debit card against account balance is issued -can be used anywhere in the world;local expenses to be settled in FCY.

Fund can be used to make investment in Wage Earners' Development Bond/NFCD term

deposits.

Account balance is freely remittable.Eligibility

Bangladesh Nationals residing abroad

People of Bangladeshi Origin

Foreign firms registered abroad and operating in Bangladesh

Foreign missions and their expatriate employees.

In case of individual accounts - age 18+ yearsMinimum Initial Deposit

USD 500 or equivalent GBP/EURO/YEN minimum

Individual/Joint Applicant

Customer can open joint account with another Non Resident Bangladeshi (preferably closerelatives).Identification Documents

A certified copy of the valid passport, valid visa and a passport size photograph of the applicant;For Non Resident Bangladeshis holding foreign passport, "No visa Required to travelBangladesh" should be stamped in passport.

Proof of address (utility bill/bank statement copy etc.)

Proof of income (such as last tax return/employment certificate/contract/recent pay slip)



One copy of passport size photo of the nominee which must be attested on the back by the primary account holder Photocopies of the above documents must be certified/ attested by anyreputed International Bank/Notary Public/Bangladesh High Commission overseas.A Bangladeshi Crew Membfr Of A Foreign Shipping Company Has To Provide

A certified copy of their passport and a passport size photograph (can be certified by a reputedInternational Bank/ Notary Public/ Bangladesh High Commission overseas)

A certified copy of the original mariner's book with the last port of entry Last work contract,letter from local agent confirming next date of joining vessel or current work contract.

One copy of passport size photo of the nominee (nominee's photo must be attested on the back by the primary account holder) Persons going for Job abroad Persons who are leavingBangladesh with a job offer can open the account before leaving Bangladesh but no FCY depositcan be taken (zero balance). They will send the remittance after leaving Bangladesh. In such

cases the offer letter has to be submitted as proof of income. In such cases VISA debit card andcheque book to be issued after the fund is deposited.

Debit Card

Global VISA Debit Card, which can be used at VISA location worldwide, will be issued for theIndividual Accountholders. Cards will be available from June 2009.Internet Banking

Internet Banking facility available for 24x7 banking access for easy monitoring of the account.Utility Bill Payment

Payment of Utility Bills through Internet Banking facility.Fees & Charges

No ledger fee

Minimum balance fee USD 10 half-yearly if balance falls below USD 500

No dormant activation charges

Global Debit card annual charges USD 10

Card replacement fee USD 10

PIN replacement fee USD 10

Closing of Account fee USD 10

Closing of Unsatisfactory Account USD 20




3.6 EBL NFCD

EBL NFCD (Non Resident Foreign Currency Deposit) Account is an interest bearing timedeposit account for Non Resident Bangladeshis which can be opened with foreign exchange for a period of 1/3/6/12 months.Key Features

The accounts are in the nature of term deposits maturing after one month, three months, sixmonths and one year.

The accounts can be maintained in US dollar, pound sterling, Euro or Japanese yen;

Accounts may be opened against remittances in other convertible currencies after conversion of those.Eligibility

Any person (individual) willing to open EBL NFCD, must have an FCY Account (EBL Global)with EBL.Category A: All non-resident Bangladesh nationals and persons of Bangladesh origin includingthose having dual nationality and ordinarily residing abroad can open interest bearing timedeposit accounts named EBL NFCD as per Bangladesh Bank's guidelines on foreign exchange

transactions.Category B: Bangladesh nationals serving with Embassies/High Commissions of Bangladesh inforeign countries as also the officers/staff of the Government/ semi-Government departments/nationalized banks and employees of body corporate posted abroad or deputed with Internationaland Regional agencies like IMF, World Bank, IDB, ADB etc. during their assignments abroadmay open such accounts. Crew members of the Bangladeshi shipping companies are not entitledto open such accounts, but shore staff posted abroad can open such accounts.



Category C: Foreign nationals and companies/firms registered and/or incorporated abroad, banks, other financial institutions including institutional investors and 100% foreign owned (A-Type) industrial units in the Export Processing Zones in Bangladesh, are also allowed to openand maintain NFCD accounts.

Age 18+ for Category A & BMinimum Initial Deposit

Category A & B: Initially with minimum amount of US$ 1,000 or GBP 500 or equivalent.

Category C: The minimum amount of time deposits in such cases should be US$ 25,000 or itsequivalent in GBP, Euro or Japanese yen.Interest Rate

Competitive Interest Rates to be provided - please contact with nearest EBL AD Branches for details.Fees & Charges

No Account related fee

Premature encashment fee USD 10


3.7 EBL Smart Remit Card

The relations of non-resident Bangladeshis (NRBs) in the Kingdom of Saudi Arabia (KSA) will be able to get remittanceimmediately through Eastern Bank Limited (EBL) branches and other channels like EBL Smart Remit Card, EBL Agent's CashPoints (about 500 points), Mobile Banking and Mobile Account or other preferred suitable means.

In this connection, the EBL signed a Personal Remittance Correspondent Arrangement with the National CommercialBank (NCB) of Jeddah, KSA.

Vice President and Head of International Division of the EBL Md Obaidul Islam and Vice President and Head of RemittanceBusiness Department of NCB Hatim H Moussa signed the agreement on behalf of their respective organisations in Jeddah

recently, said a press release.

Among others, Regional Manager for South and Central Asia of the NCB Adil M Iqbal Sanai was present at the agreementsigning ceremony.



Chapter- 4Finings & Analysis Profitability Analysis

4.1 Profit and Loss

Determining the profitability of each customer is not easy. Modern profitability software addsup the revenues from each account, and subtracts the bank’s costs on a monthly basis. The costsinclude the cost of the funds, provision for losses, overhead, deposit insurance, and customer’susage of bank services. Profitability software is still in its infancy. It offers a real challenge for software providers to deliver an outstanding product. It will be particularly useful for advanceddata applications.

Once the software has determined the profitability of each account each month, each customer’stotal profitability has to be computed by adding together the profits or losses from each of hisaccounts. When banks first do this calculation, it often comes as quite a shock. Some, like the

Fleet Bank, have found that as many as half of their total customers are unprofitable. Many willnever be profitable. Their marketing staffs are busy working to acquire and retain people whodestroy value for the bank!

We have short time to complete the report we attached the total profit and loss Account here



4.2 Banking Outside of Bangladesh

EBL every year exchange a huge amount of remittance. They exchange remittance with manycountries. The total exchanging account is:



Chapter-5SWOT Analysis

SWOC Analysis.

SWOC analysis is done for a company, to find out its overall Strengths, Weaknesses,Threats and opportunities leading to gauging the competitive potential of the company..

5.1 Strengths

• Stable Sources of Funds

• Strong Management System

• Strong Liquidity Position

• Satisfactory Profitability

• Experienced top management

• Satisfactory capital base

.

5.2 Weaknesses

• Lack of sufficient branches in Bangladesh

• Lack of foreign branches.

• Shortage of remittance.

• Lack of advertising of EBL Matribhumi5.3 opportunities

• Can generate more profit by investing more in industrial sector.

• If they increase Exchange houses they can earn more remittance.5.4 Challenges

• They have strong competitors

• Other competitors are providing same facilities in better option.