prioritized scheduling and managing of all utility work
DESCRIPTION
Prioritized Scheduling and Managing of All Utility Work. Utility Characteristics Historical Concerns Improvement Goals Process Teams Implementation of CrewManager Benefits Achieved Future Enhancements. Utility Characteristics. Silicon Valley Power, City of Santa Clara, CA. - PowerPoint PPT PresentationTRANSCRIPT
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Prioritized Scheduling and Managing of All Utility Work
• Utility Characteristics• Historical Concerns• Improvement Goals • Process Teams • Implementation of CrewManager • Benefits Achieved• Future Enhancements
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Utility Characteristics
Silicon Valley Power, City of Santa Clara, CA.
– 19 sq. mile service territory– 145 employees– Peak load of 460 MW– 50,000 meters– 490 circuit miles of T&D– 22 Substations– Own or JPA in 390 Mw’s of Generation
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Historical Concerns
• Workload exceeds available resources
• Constant change in work priorities
• High percentage of reactive work
• Lack of coordination between departments
• No job status, actual man-hours, or job history
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Objective
• Automate and measure Workflow processes
• Annual Work Plan aligned with entire utility workforce
• Complete jobs within planned schedule
• Job progress visible throughout the organization
• Historical data to improve planning
• Link Strategic – Annual – Daily Plans
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Step 1: Automate the Workflow Process
• Map the workflow of all core utility business processes
• Purchase and install software (CrewManager)
•Create templates by typical work types
• Convert existing job data into CrewManager
• Train Managers, Workgroup Leaders, and End Users
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Work Center Leaders
Daily - Plan, communicate, implementWeekly - Schedule managementQuarterly – Key Performance Indicators
Engineering
T&DConstruction
Substations
EstimatingMeter
Initiate ConstructDesign
Core ProcessSafetyReliabilityCapacityNew Business Prioritize
Schedule
PrioritizeSchedule
Customer
Internal External
Core Process Managers
Weekly: * Monitor progress * Resolve schedule and priority conflictsQuarterly * Annual Operating Plan Updates
a) Schedule Attainment b) Key Performance Indicators
Close out
Mapping
Work Flow Process Automated in Crew Manager
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Work Type Templates
• Standardize the process
• Simplify measures
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Step 2: Plan, Prioritize, Measure All Utility Work
• Plan and prioritize all annual work by work category
•Carryover work
•Compliance requirements
•Trends identified in Crew Mgr reports from prior years
•New projects and initiatives
•Economic Development studies
• Match estimated manhours to the utility’s workforce
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Annual Planning Tool in Crew Manager
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Labor Hours by Work Type
.
1 715 20 15
2018
5
55
3012
1515
22
1715
175
4
60
30
52
70
18
15
0
20
40
60
80
100
120
2000 2001 2002 2003 2004 2005 2006(planned)
Generation
New Business
Reliability
Capacity
Safety Stds &Training
35
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Step 3: Ongoing Prioritizing, Scheduling,
Monitoring & Reporting
• Weekly meetings; Managers and Workgroup Leaders
• Prioritize and schedule new work
• Correct past due work
• Quarterly review of Key Performance Indicators
• % of planned vs. reactive work
• % of jobs completed on time
• Estimated vs. actual manhours by work type
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START
PROJECTDEFINITION
&PLAN
PRIORITIZEREPORTS
SCHEDULE
FEEDBACK LOOP
Planning, Prioritization & Scheduling
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Crew Schedule
scheduled work
Core Process groups identified
by color
Ability to search by any field - location – job number – type of work, etc.
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All work elements of this job. Required Work
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Future Opportunities and Direction• Feedback Loop- Continuous Improvement
– Benchmarking– Estimate Fine Tuning– Process Improvement
• Employee information– Training records– Credentialing– Licensing– Emergency information
• Time Cards– Link accounting to work templates– Timecard info import to CrewMgr & Payroll
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Questions?
Prioritized Scheduling & Managingof All Utility Work