press release “communications usage trend survey” in 2019

PRESS RELEASE

May 29, 2020

“Communications Usage Trend Survey” in 2019 Compiled

The Ministry of Internal Affairs and Communications (MIC, Japan) has compiled its

Communications Usage Trend Survey, a survey of the communication services usage by

households and businesses at the end of September 2019.

For the highlights and an outline of the survey, please see Attachment 1 and Attachment

2, respectively.

Details of the survey will be posted on the website for the MIC’s Information &

Communications Statistics Database and e-Stat, and released in a machine-readable data

format (CSV format).

(URL: https://www.soumu.go.jp/johotsusintokei/statistics/statistics05.html)

[Highlights of the Survey]

1 The internet user share rises to 89.8% close to 90%. Particularly, the share increases by more

than 10 percentage points for those aged between 6 and 12, and 60 or more.

2 The smartphone ownership rate among households continues increasing, topping 80% for the first

time. The rate among individuals continues an uptrend, reaching 67.6%.

3 The share for businesses having introduced cloud computing services exceeds 60% for the first

time. Outsourcing of assets and maintenance arrangements and other effects are recognized as

advantages of cloud services. Businesses seeing cloud services as effective or effective to some

extent account for 85.5% of those having introduced such services.

4 About 30% of businesses covered by the survey have introduced or are planning to introduce

telework, posting an uptrend. “Information and communications” and “financial and insurance”

industries post higher telework introduction rates than other industries.

(The survey took place in late September 2019 before the COVID-19 pandemic.)

[Survey Outline] MIC has conducted the Communications Usage Trend Survey annually since 1990, targeting

households (households and household members) and businesses, as a general statistics survey in

accordance with the Statistics Act (Act No. 53 of 2007). (Business surveys have been conducted

each year since 1993, except for 1994. Surveys of household members started in 2001.) MIC also

has conducted the household survey by prefecture since 2010.

Households Businesses

Survey period December 2019

Survey area Nationwide

Scope of attributes /

Level of survey

Households headed by someone aged

20 or older (as of April 1, 2019) and

household members aged 6 or older

Businesses with 100 or more regular

employees in industries other than

public affairs

Sample size

[Effective mails]

40,592 households

[38,737 households]

5,930 businesses

[4,587 businesses]

Effective responses

[%]

15,410 households (39,658 persons)

[39.8%]

2,122 businesses

[46.3%]

Survey items Communication services usage, communication-device ownership, etc.

Survey method Survey form sent and collected by postal mail or online (email)

Contact information Economic Research Office, Information and Communications Bureau, MIC Tel.: +81-3-5253-5744

Highlights of the Communications Usage Trend Survey in 2019

Attachment 1

Released May 29, 2020

The internet user share rises to 89.8% close to 90%. Particularly, the share increases by more than 10 percentage points for those aged between 6 and 12, and 60 or more.

The smartphone ownership rate among households continues increasing, topping 80% for the first time. The rate among individuals continues an uptrend, reaching 67.6%.

The share for businesses having introduced cloud computing services exceeds 60% for the first time. Outsourcing of assets and maintenance arrangements and other effects are recognized as advantages of cloud services. Businesses seeing cloud services as effective or effective to some extent account for 85.5% of those having introduced such services.

About 30% of businesses covered by the survey have introduced or are planning to introduce telework, posting an uptrend. “Information and communications” and “financial and insurance” industries post higher telework introduction rates than other industries.(The survey took place in late September 2019 before the COVID-19 pandemic.)

Highlights of the Survey

<Note> * The survey took place in late September 2019.* The 2016-2018 surveys used simple and detailed questionnaires to cover households and their members.* Graphs with titles including (businesses) are based on the survey of businesses and colored orange.

Those with titles including (households) are based on the survey of households, and including (individuals) are based on the survey of household members. Both (households) and (individuals) are colored blue.

* Non-responses were excluded except in the graphs of “Ownership of common communication devices (households)” in Page 3 and “Introduction of telework” in Page 7.

1

2

35.0

76.7

87.9

87.7

83.5

79.3

55.6

27.2

7.8

4.9

6.4

9.1

11.4

9.9

11.7

12.4

14.3

8.8

23.6

42.3

66.0

68.9

64.8

63.9

49.0

31.4

11.3

36.6

28.8

26.3

33.2

30.0

26.2

17.1

8.3

3.3

0% 20% 40% 60% 80% 100%

6-12

13-19

20-29

30-39

40-49

50-59

60-69

70-79

80 and older

Smartphones

Mobile phones and PHS handsets(exclude smartphones)

Computers

Tablets

63.3

50.4

23.2

13.5

12.0

10.5

59.5

48.2

20.8

6.5

9.7

8.8

0% 20% 40% 60%

Smartphones

Computers

Tablets

Internet-enabled TV receivers

Home game consoles

Mobile phones and PHS handsets(exclude smartphones)

2019 (n=37,182)

2018 (n=40,664)

79.8

67.1

96.6 98.7 97.9 96.793.0

76.6

51.0

21.5

89.8

80.2

98.4 99.1 99.0 98.3 97.7

90.5

74.2

57.5

0%

20%

40%

60%

80%

100%

All 6 andolder

6-12 13-19 20-29 30-39 40-49 50-59 60-69 70-79 80 and older

2018 (n=40,664)2019 (n=37,182)

1. Internet Usage TrendsThe internet user share rises close to 90%. Particularly, internet usage is increasing among people aged between 6 and 12, and 60 or more.Smartphones are used more frequently than computers for internet access.

Internet usage (individuals)

Usage of internet access devices (individuals)

Usage of internet access devices by age group (individuals)

(Note) Only major devices are covered.

81.4

53.1

35.1

83.6

56.8

33.6

84.0

60.9

29.3

84.0

64.7

26.3

81.1

67.6

24.1

0%

20%

40%

60%

80%

100%

Mobile devices (overall)(Mobile phone, PHS and/or

smartphone)

Smartphones Mobile phones and PHShandsets

(exclude smartphones)

2015(n=36,402)

2016(n=44,430)

2017(n=41,752)

2018(n=42,744)

2019(n=39,658)

Ownership of common communication devices (households) (2010-2019)

Note: Each figure is the percentage of all households in each year’s survey that own the respective communication device.

2. Proliferation of Communication Devices

The smartphone ownership rate among households continues to top 80%, surpassing the fixed telephone ownership rate of 69.1% and the personal computer ownership rate of 69.0%.

3

Ownership of mobile devices (individuals) (2015-2019)

Ownership is increasing for smartphones while decreasing for mobile phones and PHS handsets (excluding smartphones).

4

86.9

63.6

36.7

24.8

14.9

12.6

6.0

3.0

87.4

57.4

35.3

20.2

22.0

10.7

6.0

3.3

0% 20% 40% 60% 80% 100%

To communicate with current friends

To find information on topics of interest

To kill time

To gather or provide information duringemergencies or disasters

To expand exchanges

To announce my own informationor creative work

To find old friends

Other

2019 (n=16,676)

2018 (n=2,485)

69.060.0

24.123.2

80.575.0

87.178.5

83.074.8

78.470.6

70.459.8

51.738.6

40.723.6

42.816.9

0% 20% 40% 60% 80%

(n=26,757)

(n=28,875)

(n=1,364)

(n=1,428)

(n=1,936)

(n=2,294)

(n=2,654)

(n=3,199)

(n=3,616)

(n=4,174)

(n=4,750)

(n=5,089)

(n=4,873)

(n=5,268)

(n=4,756)

(n=4,978)

(n=2,395)

(n=2,090)

(n=413)

(n=355)

Total

6-12

13-19

30-39

40-49

60-69

70-79

80 and older

■■: 2019■■: 2018

20-29

50-59

3. Social Networking Service Usage Trends (individuals)The share for individuals using social networking services rises by 9 percentage points. The share increases for those using SNS “to find information on topics of interest.”

Purposes of social networking service usage (individuals)

Social networking service usage (individuals)

Responses from social networking service users

(Note 1)This item was covered only by the detailed questionnaire in the 2018 survey. (Note 2)“To find people who share the same interests or tastes or people with the same concerns or problems, or to broaden social relationships” in the 2018 survey

(Note 1)

(Note 2)

45.9

43.3

36.8

32.6

25.9

24.8

18.6

18.4

41.6

29.6

16.4

33.8

31.9

24.6

21.6

19.5

0% 20% 40%

No need to have internal asset and storage systems

The same services are available irrespective oflocation or equipment

Improve operational stability and availability

Useful as a backup in a time of disaster

Reliability is higher (information leakagecountermeasures, etc.)

Quick response capability, such as upgradingsystem capacity

Costs are lower than existing systems

Easy system scalability

2019 (n=1,375)2018 (n=1,312)

Very beneficial33.6%

Somewhat beneficial51.9%

Not very beneficial0.2%

Negative impact0.4%

Do not know the impact13.9%

2019 (n=1,319)

56.0

48.0

43.0

37.3

35.7

31.4

18.4

15.4

12.5

11.4

11.2

10.2

53.1

52.2

40.5

38.4

31.9

29.3

16.7

12.6

14.3

9.2

7.0

9.0

0% 10% 20% 30% 40% 50% 60%

File storage / data sharing

email

Information sharing / portal

Schedule sharing

Payroll, financial accounting, HR

Data backups

Sales support

Sharing information with

business partners

e-learning

System development and

Website construction

Order taking and sales

Production management, distribution

management, store management

2019 (n=1,445)

2018 (n=1,312)

4. Cloud Service Usage (businesses) 5

Cloud service usage

The share for businesses having introduced cloud computing services continues an uptrend, exceeding 60% for the first time.Purposes for using cloud services include “file storage/data sharing” and “email.” The most frequently cited reason for using cloud services is that “there is no need for owning proprietary assets or maintenance arrangements.”The share for businesses viewing cloud services as “very beneficial” or “somewhat beneficial” among cloud service-using businesses exceeds 80%.

Responses from cloud service users

Purposes for using cloud services

Impact of cloud computing services


Very beneficial and somewhat beneficial85.5%

Reasons for using cloud servicesResponses from cloud service users

2019 (n=1,375)2018 (n=1,312)

4.34.4

11.212.6

21.021.0

24.628.2

30.4

0% 20%

Cellular modules for automobiles

Electronic tags (RFID tags)

Smart meters, energy management systems

Industrial robots

Non-contact IC cards

OCR

Sensors

Physical security devices

Surveillance cameras

2019(n=291)

8.4

13.9

15.9

25.0

34.0

83.5

0% 20% 40% 60% 80% 100%

Others

Business continuity

New business projects/management

Overall optimization of businessoperations

Improvement of customer services

Improvement of businessefficiency/operations

2019 (n=291)

Have introduced

14.1%Have not

introduced but are planning to introduce

9.8%

Have not introduced65.4%

Don’t know10.7%

2019 (n=2,111)

5. Collection/utilization of digital data with IoT/AI systems (businesses)

Introduction of IoT/AI systems/services

6

More than 20% of businesses have introduced or are planning to introduce IoT and AI systems or services to collect and analyze digital data.

Devices for introduced systems or services

Effects of IoT /AI system/service introduction

The most frequently cited responses among components of IoT and AI systems or services that have been introduced are “surveillance cameras” (30.4%), followed by “Physical security devices” (28.2%).

Percentage shares for businesses thathave introduced IoT/AI system /services

Purposes of IoT/AI digital data collection and analysis

Have introduced or are planning to introduce23.9%

Percentage shares for businesses that have introduced IoT/AI system /services

Very or somewhat effective

79.8%

Percentage shares for businesses that have introduced IoT/AI system /services

18.2

15.1

26.0

48.5

21.7

56.1

18.5

26.0

27.9

46.8

46.9

68.3

0% 20% 40% 60% 80%

Secure employment, prevent personnel losses

Prepare for business continuity in the event ofemergencies (earthquakes, typhoon, heavy snow,

super-flu outbreaks, etc.)

Meet needs of employees including persons withdisabilities, elderly persons and those engaging in

nursing care or childcare

Shorten workers’ traveling time and avoid congestion

Improve workers’ work-life balance

Raise efficiency (productivity) of business processes

2019 (n=480)

2018 (n=427)

20.219.1

22.518.8

21.120.8

11.78.7

20.120.1

40.737.9

25.416.9

46.539.9

16.516.2

0% 20% 40%

(n=2,118)(n=2,106)

(n=303)(n=299)

(n=359)(n=371)

(n=339)(n=316)

(n=305)(n=292)

(n=141)(n=133)

(n=132)(n=130)

(n=252)(n=243)

(n=287)(n=322)

■: 2019■: 2018Construction

Manufacturing

Transport / mailing

Wholesale / retail

Financial / insurance

Real estate

Information and communications

Service and other industries

Total

63.2

50.4

16.4

63.5

37.6

11.1

56.4

29.9

12.1

0% 20% 40% 60%

Mobile work

Working from home

Satellite office work

2019 (n=480)2018 (n=427)2017 (n=440)

6. Introduction of Telework (businesses)

Introduction of telework

7

Introduction of telework by industry

About 30% of businesses covered by the survey have introduced or are planning to introduce telework, posting an uptrend.

“Information and communications” and “financial and insurance” industries post higher telework introduction rates than other industries.

Frequently cited purposes of telework introduction include “raising the efficiency (productivity) of business processes,” “improving workers’ work-life balance” and “reducing workers’ travel times.”

Note: as a percentage of businesses which have introduced telework

Type of telework introduced The share is rising for businesses introducing a system for working from home

Purposes of introducing telework

The survey took place in late September 2019 (before the COVID-19 pandemic).

Note: as a percentage of businesses which have introduced telework

65.7

68.0

71.7

78.8

81.0

83.4

81.7

74.5

55.5

63.3

69.2

75.0

75.9

77.3

74.3

59.4

0% 20% 40% 60% 80%

13-19

20-29

30-39

40-49

50-59

60-69

70-79

80 and older

2019(n=29,851)

2018(n=4,435)

88.4

62.6

51.9

46.8

44.1

43.3

20.9

13.0

12.1

2.4

84.6

65.7

48.3

47.9

43.3

37.8

21.1

11.6

11.2

2.3

0% 20% 40% 60% 80%

Leak of personal information andInternet use history

Computer virus infections

Concern about fraudulent email or fraudusing the Internet

Spam

Security measures

Concern about the reliability of electronicpayment means

Viewing of illegal and harmful information

Concern about trouble with communication onsocial media, etc.

Internet addict

Other

2019 (n=22,164)

2018 (n=3,091)

7. Concerns about Using the Internet (individuals)

Concerns about using the internet

8

75% of internet users feel insecure during internet use, rising by 4.3 points from the previous survey.The share for internet users feeling insecure during internet use is high among those aged 40 or more.

The percentage is as high as 88.4% for “leak of personal information and internet use history” among types of concerns about using the internet. Particularly, the percentage for “concern about the reliability of electronic payment means” posts a rise of 5.5 points to 43.3%.

Types of concerns about using the internet

Note: Percentage of internet users who “feel concerned” and “feel rather concerned”The target age group of 13-19 years old was 12-19 years old in the 2018 survey.

This item was covered only by the detailed questionnaire in the 2018 survey.

Responses from individuals who have used the internet and have concerns about using the internet

1

Released May 29, 2020

Attachment 2

Table of Contents

1. Proliferation of the Internet and Other Networks .......................................................... 2 (1) Internet usage (individuals) ............................................................................................................... 2 (2) Internet usage by device (individuals) ............................................................................................. 3 (3) Internet usage by prefecture and region (individuals) ................................................................... 4 (4) Types of internet connections (businesses) ................................................................................... 5 (5) Types of internet connections (households) ................................................................................... 6 (6) Ownership of communication devices (households) ..................................................................... 6 (7) Ownership of mobile devices (individuals) ..................................................................................... 7 (8) Internet connection through TV, etc. (households) ........................................................................ 8

2. Current ICT Usage by Individuals ................................................................................ 9 (1) Purposes of using the internet (individuals) ................................................................................... 9 (2) Social networking service usage (individuals) .............................................................................. 10

3. Current ICT Usage by Businesses ............................................................................. 12 (1) Cloud computing service usage (businesses) .............................................................................. 12 (2) Introduction of IoT/AI systems/services (businesses) ................................................................. 16

4. Introduction and Implementation of Telework............................................................. 18 (1) Introduction of telework (businesses) ........................................................................................... 18 (2) Engagement in telework (individuals) ............................................................................................ 22

5. Safety and Security Efforts ......................................................................................... 24 (1) State of security measures (households) ...................................................................................... 24 (2) Concerns about using the internet (individuals) ........................................................................... 25 (3) Security breaches against information-communication networks and security measures implemented (businesses) .................................................................................................................... 27

Summary Findings of the 2019 Communications Usage Trend Survey

<Notes> ・Data in this document exclude non-respondents in the survey (unless otherwise specified). ・The 2016-2018 surveys used simple and detailed questionnaires to cover households and their members.

2

平成 30 年（n=40,664）

1. Proliferation of the Internet and Other Networks

(1) Internet usage (individuals)

The internet user share is rising. Particularly, internet usage is increasing among people aged between 6 and 12, and 60 or more.

Figure 1-1: Transitions in internet usage

Figure 1-2: Transitions in internet usage by age group

46.3%

57.8%

64.3% 66.0%70.8% 72.6% 73.0%

75.3%78.0% 78.2% 79.1% 79.5%

82.8%82.8% 83.0% 83.5%

80.9% 79.8%

89.8%

0%

20%

40%

60%

80%

100%

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

2019(n=37,182)

6-12 13-19 20-29 30-39 40-49 50-59 60-69 70-79 80 and older2015 (n=33,525) 74.8 98.2 99.0 97.8 96.5 91.4 76.6 53.5 20.22016 (n=40,297) 82.6 98.4 99.2 97.5 96.7 93.0 75.7 53.6 23.42017 (n=38,630) 73.6 96.9 98.7 97.8 96.8 92.4 73.9 46.7 20.12018 (n=40,664) 67.1 96.6 98.7 97.9 96.7 93.0 76.6 51.0 21.52019 (n=37,182) 80.2 98.4 99.1 99.0 98.3 97.7 90.5 74.2 57.5

0%

20%

40%

60%

80%

100%

3

Figure 1-3: Internet usage by age and gender (2019)

Figure 1-4: Internet usage by annual household income

(2) Internet usage by device (individuals) The internet usage by device indicates that the percentage of those using smartphones for

internet access is 12.9 points higher than that of those using computer. By age group, the smartphone usage rate is higher than 70% in the age groups between 13 and 59 years old.

Figure 1-5: Internet usage by device

Figure 1-6: Use of internet devices by age group

92.4

79.2

98.3 99.0 99.1 98.2 97.993.0

81.0

66.9

87.381.1

98.5 99.2 99.0 98.5 97.588.1

68.3

52.3

0%

20%

40%

60%

80%

100%

All 6 and older 6-12 13-19 20-29 30-39 40-49 50-59 60-69 70-79 80 and older

Male (n=18,024)Female (n=19,158)

54.4

70.6

83.987.8 89.7 90.3

80.786.5 90.8 92.7 93.4 94.5

0%

20%

40%

60%

80%

100%

Less than ¥2 million ¥2 million to less than¥4 million

¥4 million to less than¥6 million



¥10 million and over

2018 (n=40,664) 2019 (n=37,182)

63.3

50.4

23.2

13.5

12.0

10.5

0.8

59.5

48.2

20.8

6.5

9.7

8.8

1.4

0% 20% 40% 60%

Smartphones

Computers

Tablets

Internet-enabled TV receivers

Home game consoles

Mobile phones and PHShandsets

(exclude smartphones)

Other

2019(n=37,182)

2018(n=40,664)

35.0

76.7

87.9

87.7

83.5

79.3

55.6

27.2

7.8

4.9

6.4

9.1

11.4

9.9

11.7

12.4

14.3

8.8

23.6

42.3

66.0

68.9

64.8

63.9

49.0

31.4

11.3

36.6

28.8

26.3

33.2

30.0

26.2

17.1

8.3

3.3

0% 20% 40% 60% 80% 100%

6-12

13-19

20-29

30-39

40-49

50-59

60-69

70-79

80 and older

Smartphones

Mobile phones and PHS handsets(exclude smartphones)Computers

Tablets

(Note) Only major devices are covered.

4

(3) Internet usage by prefecture and region (individuals)

Figure 1-7: Internet usage by prefecture and device (2019)

(%)

Computers Mobile phones(incl. PHS) Smartphones Tablets

Hokkaido (661) 88.4 48.8 10.2 61.1 20.4

Aomori (778) 80.0 37.0 8.2 45.5 17.0

Iwate (803) 85.9 32.2 7.0 52.1 15.1

Miyagi (769) 86.2 38.4 9.8 54.7 15.9

Akita (933) 82.8 39.5 8.8 47.7 17.7

Yamagata (1,068) 81.0 39.6 11.0 52.7 13.7

Fukushima (900) 81.8 40.3 11.2 54.4 14.2

Ibaraki (696) 91.6 49.4 11.0 60.7 22.3

Tochigi (849) 87.7 47.3 10.9 58.9 23.7

Gunma (850) 90.8 49.4 12.3 62.7 20.5

Saitama (691) 90.8 54.9 9.8 71.4 25.8

Chiba (727) 91.5 59.3 10.9 68.3 24.6

Tokyo (622) 95.7 65.1 10.4 74.5 33.2

Kanagawa (627) 92.7 56.7 9.7 68.7 28.2

Niigata (935) 84.0 40.6 8.9 52.5 14.8

Toyama (1,111) 87.0 48.8 10.6 59.0 19.5

Ishikawa (1,105) 88.3 46.6 9.8 57.1 17.8

Fukui (891) 88.7 44.4 9.0 58.8 19.4

Yamanashi (906) 87.7 41.2 7.7 59.2 18.7

Nagano (945) 87.2 44.1 9.3 55.6 17.3

Gifu (959) 85.3 43.6 10.8 57.9 18.4

Shizuoka (1,047) 87.4 47.7 9.9 58.2 18.7

Aichi (651) 91.3 51.5 12.3 64.6 21.1

Mie (794) 89.7 43.0 7.8 62.7 21.7

Shiga (747) 90.8 51.4 13.1 66.9 21.8

Kyoto (733) 91.7 57.2 11.7 68.3 25.7

Osaka (669) 93.3 54.2 15.0 66.7 28.1

Hyogo (793) 88.8 49.1 10.6 59.5 19.3

Nara (760) 89.3 54.7 12.2 65.3 19.1

Wakayama (664) 87.6 48.2 10.0 56.7 19.1

Tottori (860) 86.1 46.2 9.0 59.7 20.2

Shimane (1,049) 84.9 42.5 8.3 54.4 20.5

Okayama (816) 90.6 45.4 9.2 58.0 21.9

Hiroshima (820) 87.8 46.2 11.9 59.6 22.7

Yamaguchi (767) 84.9 36.6 8.8 54.1 14.3

Tokushima (698) 87.1 43.5 9.9 56.4 17.6

Kagawa (926) 88.3 48.3 11.5 60.5 19.2

Ehime (696) 84.9 37.5 8.2 58.4 16.3

Kochi (627) 85.6 41.9 9.0 51.7 17.4

Fukuoka (572) 88.4 49.0 7.9 65.6 25.0

Saga (931) 84.6 39.1 10.3 52.1 18.0

Nagasaki (706) 84.7 34.4 10.3 51.8 17.4

Kumamoto (744) 87.7 40.3 9.1 54.9 19.0

Oita (659) 89.0 42.6 10.1 61.4 23.9

Miyazaki (616) 85.4 32.8 8.1 53.4 14.9

Kagoshima (587) 85.1 34.9 7.4 53.8 19.1

Okinawa (424) 90.1 43.9 8.0 66.4 27.1

Total (37,182) 89.8 50.4 10.5 63.3 23.2

Prefecture (n)

Percentage of internet users

Total

The internet usage by prefecture indicates that Tokyo posts the highest internet usage rate,

followed by Osaka and Kanagawa in that order (see the colored parts in Figure 1-7). By region, the internet usage rate in southern Kanto, Kinki and northern Kanto is higher

than the national average rate.

5

Figure 1-8: Internet and smartphone usage by region (2019)

(4) Types of internet connections (businesses)

Of the surveyed businesses, 96.8% use a broadband connection to access the internet

from their premises. Of businesses using a broadband connection, 86.9% use an optical

fiber connection. Figure 1-9: Internet connection types (multiple responses accepted)

89.8 88.4

83.3

90.293.2

85.987.9 89.3

91.387.6 86.3 87.4

63.361.1

51.9

60.8

71.4

54.858.2

61.964.5

57.7 57.359.7

40%

60%

80%

100%

（n=37,182）（n=661）（n=5,251）（n=2,395）（n=2,667）（n=2,786）（n=3,107）（n=3,451）（n=4,366）（n=4,312）（n=2,947）（n=5,239）

Total Hokkaido Tohoku NorthernKanto

SouthernKanto

Hokuriku Koshinetsu Tokai Kinki Chugoku Shikoku Kyushu andOkinawa

Used the internet Used a smartphone

95.8

86.9

12.7

4.7

3.4

1.2

0.8

1.5

13.3

9.8

5.2

96.8

87.9

13.6

4.8

3.2

2.3

1.2

1.6

13.5

10.2

5.3

0% 20% 40% 60% 80% 100%

Broadband

Optical fiber(FTTH)

Leased line

DSL

Cable TV(CATV)

BWA access service

Fixed wireless access(FWA)

Other

Narrowband

ISDN

Telephone(dial-up)

2019 (n=2,090)

2018 (n=2,074)

Note: as a percentage of businesses using the Internet

6

(5) Types of internet connections (households) Of households using a broadband connection to access the internet from computers,

tablets and other devices at home, 89.0% use a broadband connection. Figure 1-10: Types of internet connections for computers at home and other devices (multiple responses)

(6) Ownership of communication devices (households)

Ownership rises to 83.4% for smartphones among communication devices.

Figure 1-11: Transitions in ownership of communication devices

89.0

54.5

50.8

16.4

3.2

1.9

6.8

5.8

1.2

97.4

63.4

51.3

17.3

4.6

1.7

3.4

2.1

1.5

0% 20% 40% 60% 80% 100%

Broadband

Optical fiber(FTTH)

Mobile phone

Cable TV(CATV)

DSL

Fixed wireless access(FWA)

Narrowband

Telephone(dial-up)

ISDN

2019 (n=12,963)

2018 (n=10,545)

Notes: 1. “Mobile devices (overall)” include mobile phones and PHS handsets. This category also included personal digital assistants (PDAs) from 2009 to 2012 and smartphones from 2010.

(注 2. For comparison purposes between years, these calculations do include non-responses.

Note: as a percentage of households accessing the Internet from computers at home and other devices.

7

(7) Ownership of mobile devices (individuals)

Regarding the ownership of mobile devices by individuals, the ownership rate for

“smartphones” is 67.6%, 43.5 points higher than the ownership rate for “mobile phones/PHS

handsets” (24.1%). By age group, the ownership rate for “smartphones” is higher than the ownership rate for

“mobile phones/PHS handsets” in the age groups between 6 and 69 years old. Figure 1-12: Transitions in ownership of mobile devices

Figure 1-13: Ownership of mobile devices by age group (2019)

81.4

53.1

35.1

83.6

56.8

33.6

84.0

60.9

29.3

84.0

64.7

26.3

81.1

67.6

24.1

0%

20%

40%

60%

80%

100%

Mobile devices (overall)(Mobile phone, PHS and/or smartphone)

Smartphones Mobile phones and PHS handsets(exclude smartphones)

2015(n=36,402)

2016(n=44,430)

2017(n=41,752)

2018(n=42,744)

2019(n=39,658)

Total(n=39,658)

6-12(n=2,145)

13-19(n=2,291)

20-29(n=3,028)

30-39(n=4,067)

40-49(n=5,440)

50-59(n=5,672)

60-69(n=7,192)

70-79(n=6,299)

80 and older(n=3,524)

Mobile devices(overall)(Mobile phone,

PHS and/or smartphone)81.1 47.2 86.2 94.6 93.9 93.3 94.5 86.9 67.6 40.3

Smartphones 67.6 37.2 83.8 93.3 90.6 88.0 85.6 64.7 33.8 11.0Mobile phones and PHS

handsets(exclude smartphones)

24.1 18.2 12.6 13.2 18.7 19.2 22.0 32.1 40.3 31.9

Not owning 6.8 32.0 7.6 0.7 0.7 1.2 1.4 3.6 8.8 23.7

0%

20%

40%

60%

80%

100%

8

(8) Internet connection through TV, etc. (households)

Figure 1-14 Internet connection through TV, etc. (multiple responses accepted) (2019)

70.3

45.5

21.8

15.4

24.0

17.5

19.7

18.6

0% 20% 40% 60% 80%

(n=13,868)

(n=2,032)

(n=10,008)

(n=1,560)

(n=7,577)

(n=1,176)

(n=6,205)

(n=1,002)

■■: 2019■■: 2018

Connection through TV

Connection through DVD/Blu-ray disc recorders

Connection through cable tuners

Connection through IPTV tuners (Note) This item was covered only by the detailed

questionnaire in the 2018 survey.

Of households using an internet connection through a TV, etc., those using a connection through a TV account for the highest share at 70.3%, followed by 24.0% for those using a connection through cable TV.

Responses from households owning TVs, etc.

9

2. Current ICT Usage by Individuals (1) Purposes of using the internet (individuals)

The most common usage of the internet is “sending and receiving email,” at 76.8%. This is

followed by “information search” (75.6%) and “using social networking services” (69.0%).

By age group, “sending and receiving email” and “information search” are common usages

across all age groups, while there is wide difference across age groups with respect to such

purposes as “using video posting/sharing sites.”

Figure 2-1: Purposes of using the internet (multiple responses accepted)

Responses from Internet users

10

Figure 2-2: Purposes of using the internet by age group (multiple responses accepted) (2019)

(2) Social networking service usage (individuals)

Figure 2-3: Social networking service usage

69.060.0

24.123.2

80.575.0

87.178.5

83.074.8

78.470.6

70.459.8

51.738.6

40.723.6

42.816.9

0% 20% 40% 60% 80%

(n=26,757)(n=28,875)

(n=1,364)(n=1,428)

(n=1,936)(n=2,294)

(n=2,654)(n=3,199)

(n=3,616)(n=4,174)

(n=4,750)(n=5,089)

(n=4,873)(n=5,268)

(n=4,756)(n=4,978)

(n=2,395)(n=2,090)

(n=413)(n=355)

Total

6-12

13-19

30-39

40-49

60-69

70-79

80 and older

■: 2019■: 2018

20-29

50-59

Of internet users, 69.0% use social networking services, up 0.9 points from the previous year. Among purposes of SNS usage, “to communicate with current friends” (86.9%) is the most

frequently cited. The percentage of “to find information on topics of interest” stands at 63.6%,

up 6.2 points from the previous survey.

Note: as a percentage of Internet users

11

Figure 2-4: Purposes of social networking service usage (multiple responses accepted)

86.9

63.6

36.7

24.8

14.9

12.6

6.0

3.0

87.4

57.4

35.3

20.2

22.0

10.7

6.0

3.3

0% 20% 40% 60% 80% 100%

To communicate with current friends

To find information on topics of interest

To kill time

To gather or provide information duringemergencies or disasters

To expand exchanges

To announce my own informationor creative work

To find old friends

Other

2019 (n=16,676)

2018 (n=2,485)

Responses from social networking service users

(Note 1) This item was covered only by the detailed questionnaire in the 2018 survey. (Note 2) “To find people who share the same interests or tastes or people with the same concerns or problems, or to broaden social relationships” in the 2018 survey

(Note 2)

(Note 1)

12

3. Current ICT Usage by Businesses (1) Cloud computing service usage (businesses)

Figure 3-1: Transitions in cloud service usage

The share for businesses using at least some cloud computing services (hereafter referred to

as “cloud services”) rises to 64.7%.

The most frequently cited among cloud services is “file storage and data sharing” (56.0%),

followed by “e-mail” (48.0%) and “Information sharing / portal” (43.0%). Users of advanced

services such as “sales support” and “production management” are limited. Reasons for using cloud services include “No need to have internal asset and storage

systems” (45.9%) and “the same services are available irrespective of location or equipment”

(43.3%).

As for the effects of the use of cloud services, 85.5% recognized either “very beneficial” or

“somewhat beneficial” effects.

Note: The 2017 survey treated information and communications companies as a single industry and indicated that ICT industry members’ share of the whole of survey targets increased from the previous year. Attention must be paid to this point for historical analysis. (Until the 2016 survey, ICT companies had been treated as a component of the services and other industries. See Figure 3-2 for a breakdown by industry.)

13

Figure 3-2: Cloud service usage by industry and capitalization

71.765.1

62.454.3

55.350.8

69.664.4

80.180.5

80.272.9

90.878.5

59.754.4

0% 20% 40% 60% 80% 100%

(n=302)(n=298)

(n=357)(n=370)

(n=340)(n=314)

(n=305)(n=292)

(n=141)(n=134)

(n=131)(n=130)

(n=251)(n=243)

(n=288)(n=326)

By industry

■: 2019■: 2018

Construction

Manufacturing

Transport / mailing

Wholesale / retail


Real estate



36.537.1

51.149.3

66.150.8

69.261.0

73.665.9

90.175.7

88.288.3

92.086.7

0% 20% 40% 60% 80% 100%

(n=86)(n=92)

(n=496)(n=475)

(n=305)(n=267)

(n=484)(n=511)

(n=418)(n=431)

(n=60)(n=60)

(n=124)(n=130)

(n=142)(n=141)

By capitalization

■: 2019■: 2018

Less than ¥10 million

¥10 million to less than ¥30 million




¥500 million to less than ¥1 billion

¥1 billion to less than ¥5 billion

¥5 billion or more

14

Figure 3-3: Cloud services used by businesses (multiple responses accepted)

56.0

48.0

43.0

37.3

35.7

31.4

18.4

15.4

12.5

11.4

11.2

10.2

9.6

8.1

5.5

5.7

1.9

7.9

53.1

52.2

40.5

38.4

31.9

29.3

16.7

12.6

14.3

9.2

7.0

9.0

8.4

8.4

6.4

6.3

2.1

6.8

0% 20% 40% 60%

File storage / data sharing

email

Information sharing / portal

Schedule sharing

Payroll, financial accounting, HR

Data backups

Sales support

Sharing information withbusiness partners

e-learning

System development andWebsite construction

Order taking and sales

Production management,distribution management,

store management

Project management

Purchasing

Billing and payment systems

Authentication systems

R&D related

Other

2019 (n=1,445)

2018 (n=1,312)


15

Figure 3-4: Reasons for using cloud services (multiple responses accepted)

Figure 3-5: Impact of cloud computing services (2019)

45.9

43.3

36.8

32.6

25.9

24.8

18.6

18.4

41.6

29.6

16.4

33.8

31.9

24.6

21.6

19.5

0% 20% 40%

No need to have internal asset and storagesystems

The same services are available irrespective oflocation or equipment

Improve operational stability and availability

Useful as a backup in a time of disaster

Reliability is higher (information leakagecountermeasures, etc.)

Quick response capability, such as upgradingsystem capacity

Costs are lower than existing systems

Easy system scalability

2019 (n=1,375)2018 (n=1,312)




Negative impact0.4%


2019 (n=1,319)



Very beneficial or somewhat beneficial

85.5%

16

(2) Introduction of IoT/AI systems/services (businesses)

Figure 3-6: Introduction of IoT and AI systems or services

Figure 3-7: Purposes of digital data collection/analysis (multiple answers accepted) (2019)

12.1

14.1

8.5

9.8

63.2

65.4

16.2

10.7

2018(n=2,095)

2019(n=2,111)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Have introduced Have not introduced but are planning to introduce

Have not introduced Don’t know

8.4

13.9

15.9

25.0

34.0

83.5

0% 20% 40% 60% 80% 100%

Others

Business continuity

New business projects/management

Overall optimization of businessoperations

Improvement of customer services

Improvement of businessefficiency/operations

2019 (n=291)

Businesses that have introduced IoT and AI systems or services to collect and analyze digital data account for 14.1% of respondents. The percentage of those that have done so and are planning to do so is 23.9%.

Among purposes of digital data collection/analysis with IoT/AI systems, “improvement of business efficiency/operations” is the most frequently cited (83.5%), followed by “improvement of customer services” (34.0%) and “overall optimization of business operations” (25.0%).

Those saying that the introduction of IoT and AI systems or services has been “very effective” or “somewhat effective” account for 79.8% of respondents.

The most frequently cited among components of IoT and AI systems or services that have been introduced are “surveillance cameras” (30.4%), followed by “physical security devices” (28.2%) and “sensors” (24.6%).

Responses form IoT, AI and other system service users

17

Figure 3-8: Effects of IoT/AI system/service introduction (2019)

Figure 3-9: Components of AI/IoT systems/services (multiple answers accepted) (2019)

4.34.4

11.212.6

21.021.0

24.628.2

30.4

0% 20%

Cellular modules for automobiles

Electronic tags (RFID tags)

Smart meters, energy management systems

Industrial robots

Non-contact IC cards

OCR

Sensors

Physical security devices

Surveillance cameras

2019(n=291)



Very or somewhat effective 79.8%

18

4. Introduction and Implementation of Telework (1) Introduction of telework (businesses)

Figure 4-1: Telework introduction

Of the surveyed businesses, 20.2% have introduced telework. Among types of telework that have been introduced, “mobile work” is the most frequently

cited (63.2%). “Information and communications” and “financial and insurance” industries post higher

telework introduction rates than other industries.

Businesses capitalized at 5 billion yen or more post high growth in their telework introduction rates of up to 64.3%.

The most common percentage of telework employees is “less than 5%” cited by 47.6% of responding businesses.

The highest ranked purpose for introducing telework is to “raise efficiency (productivity) of business processes,” cited by 68.3%. This was followed by to “improve workers’ work-life balance” (46.9%) and to “shorten workers’ traveling time and avoid congestion” (46.8%).

Concerning the intended effects of telework introduction, 87.2% recognize either “very beneficial” or “somewhat beneficial” effects.

Of businesses that have not implemented telework, “work is not suited to telework” is cited by the largest percentage, 74.7%, as the reason for not introducing telework.


19

Figure 4-2: Telework introduction by industry and capitalization

20.219.1

22.518.8

21.120.8

11.78.7

20.120.1

40.737.9

25.416.9

46.539.9

16.516.2

0% 20% 40%

(n=2,118)(n=2,106)

(n=303)(n=299)

(n=359)(n=371)

(n=339)(n=316)

(n=305)(n=292)

(n=141)(n=133)

(n=132)(n=130)

(n=252)(n=243)

(n=287)(n=322)

By industry

■: 2019■: 2018

Construction

Manufacturing

Transport / mailing

Wholesale / retail


Real estate



Total

6.2

12.1

10.0

10.5

14.4

12.3

22.0

15.9

26.9

26.9

35.5

30.0

36.1

46.7

64.3

53.3

0% 20% 40% 60%

(n=86)

(n=90)

(n=495)

(n=476)

(n=305)

(n=269)

(n=486)

(n=511)

(n=418)

(n=429)

(n=61)

(n=60)

(n=124)

(n=130)

(n=143)

(n=141)

By capitalization

■: 2019■: 2018

Less than ¥10 million





¥500 million to less than ¥1 billion

¥1 billion to less than ¥5 billion

¥5 billion or more



20

Figure 4-3: Percentage of telework employees

Figure 4-4: Purposes of introducing telework (multiple responses accepted)

7.1

1.9

4.8

9.0

15.3

18.2

15.1

26.0

48.5

21.7

56.1

5.2

1.8

6.5

7.1

15.1

18.5

26.0

27.9

46.8

46.9

68.3

0% 20% 40% 60% 80%

Other

Conserve energy and electricity

Reduce office costs

Improve creativity of business processes

Increase customer satisfaction

Secure employment, prevent personnel losses

Prepare for business continuity in the event ofemergencies (earthquakes, typhoon, heavy snow,

super-flu outbreaks, etc.)

Meet needs of employees including persons withdisabilities, elderly persons and those engaging in

nursing care or childcare

Shorten workers’ traveling time and avoid congestion

Improve workers’ work-life balance

Raise efficiency (productivity) of business processes

2019 (n=480)

2018 (n=427)

(Note 2)

(Note 3)

(Note 4)

(Note 5)

(Note 6)

(Note 7)

(Note 1)

Responses from businesses having introduced telework




(Note 1) “Raise efficiency (productivity) of routine business processes” in the 2018 survey (Note 2) “Provide healthy, comfortable lives for workers” in the 2018 survey (Note 3) “Reduce workers' travel times” in the 2018 survey (Note 4) “Address employees with commuting difficulties (persons with disabilities, elderly persons, nursing/child-rearing persons, etc.)” in the 2018 survey (Note 5) “Prepare for business continuity in the event of emergencies (earthquakes, super-flu outbreaks, etc.)” in the 2018 survey (Note 6) “Improve creativity of creative, value-added business processes” in the 2018 survey (Note 7) The percentage for the 2018 survey represents businesses that chose “Conserve energy and electricity” and/or “Counter global warming by lowering CO2 emissions through transportation alternatives.”

21

Figure 4-5: Telework benefits (2019)

Figure 4-6: Reasons for not introducing telework (multiple responses accepted)




Negative impact0.0%


2019 (n=464)

Very beneficial or Somewhat beneficial

87.2%

7.6

4.0

5.7

7.5

6.9

9.7

8.7

13.4

11.0

12.7

9.1

22.8

20.5

73.1

5.3

5.0

5.3

6.7

6.8

9.2

9.9

10.2

10.6

11.3

11.8

22.3

23.3

74.7

0% 20% 40% 60% 80%

Other

Shifts burden to other employees

No requests from union or employees

Too expensive

Difficult to calculate wages

Difficult to assess employees

Troublesome to introduce an HR system

Do not see the advantage of introducingtelework

Have not moved to digital documents

Impedes office / internal communications

Impedes handling customers and otherexternal entities

Difficult to advance work operations

Concern about information security breaches

Work is not suited to telework

2019 (n=1,346)

2018 (n=1,462)



Responses from businesses that have not introduced telework or made plans to do so.


22

(2) Engagement in telework (individuals)

Of individuals aged 15 or older and working for businesses or other organizations, 8.4% have

the experience of engaging in telework. The percentages of respondents citing “working from

home” and “out of the office (mobile work)” as telework types in which they have engaged are as

high as 68.9% and 62.0%, respectively.

Of individuals who have not engaged in telework, those hoping to engage in telework account

for 16.1%.

The most frequently cited reason for failing to engage in telework is that “there is not a telework

system at the employer” (41.1%), followed by the reason that “work is not suited to telework”

(40.3%). Figure 4-7: Having engaged and hoping to engage in telework

Figure 4-8: Type of telework (multiple responses accepted)

8.4%

14.6%

Those who hope to engage in telework

or make no response 77.1%

Haveengaged intelework

Would liketo engage intelework

Have engaged in telework or would like to do so

22.9%

2019(n=23,885)

68.9

23.9

62.0

0%

20%

40%

60%

80%

Working fromhome

Satellite office Out of the office(mobile work)

2019(n=1285)

Note: as a percentage of individuals aged 15 or older and working for businesses and other organizations

Responses from employees who are aged 15 or more and have engaged in telework.



23

Figure 4-9: Whether or not individuals would like to engage in telework (2019)

Figure 4-10: Reasons for not engaging in telework (multiple responses accepted) (2019)

16.1%

83.9%

2019(n=22,175)

Would like to engage in telework

Would not like to engage in telework

41.1

40.3

8.4

8.2

6.5

6.3

4.0

3.2

2.8

0% 10% 20% 30% 40%

There is not a telework system at the employer

Work is not suited to telework

There is no adequate ICT systems required fortelework

The telework business environment (includingsatellite offices) has not been developed

It is unclear whether telework is allowed at theemployer

The employer cannot make adequate labormanagement

Have not moved to digital documents

The atmosphere at the employer is not favorablefor telework

Impedes office / internal communications

2019 (n=20,944)

Responses from employees who are aged 15 or more and have not engaged in telework.

Responses from employees who are aged 15 or more and have not engaged in telework.



24

5. Safety and Security Efforts (1) State of security measures (households)

Of households that use the internet, 81.1% have taken some security measures. The most

common security measures taken are “installing anti-virus software,” at 52.9%. This is

followed by “keeping software updated to the latest version” (50.2%) and “setting a

password lock on my devices” (44.8%). Figure 5-1: State of security measures (multiple responses accepted) (2019)

81.1

18.9

52.9

50.2

44.8

35.0

34.0

31.4

31.3

27.6

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

I have taken security measures.

I have not taken security measures.

Install anti-virus software

Keep software updated to the latest version

Set a password lock on my devices

Subscribe to security services

Do not connect to unknown Wi-Fi networks

Take any measures against spam

Use only reliable applications

Refrain from entering personal information

2019(n=12,223)

Tabulating responses from households that have at least one member who has used the internet in the past year

25

(2) Concerns about using the internet (individuals) The combined percentage of internet users who “feel concerned” and “feel rather

concerned” during internet use stands at 75.0%, rising by 4.3 points from the previous year. The most frequently cited type of concern about using the internet is “leak of personal

information and internet use history” (cited by 88.4%), followed by “computer virus infections”

(62.6%) and “concern about fraudulent email or fraud using the internet” (51.9%). Those

citing “concern about the reliability of electronic payment means” account for 43.3% of

respondents, up 5.5 points. Figure 5-2: Concerns about using the internet

Responses from Internet users

Notes: as a percentage of Internet users who “feel concerned” and “feel rather concerned”

This item was covered only by the detailed questionnaire in the 2018 survey.

The target age group of 13-19 years old was 12-19 years old in the 2018 survey.

（注）

65.7

68.0

71.7

78.8

81.0

83.4

81.7

74.5

55.5

63.3

69.2

75.0

75.9

77.3

74.3

59.4

0% 20% 40% 60% 80%

13-19

20-29

30-39

40-49

50-59

60-69

70-79

80 and older

2019(n=29,851)

2018(n=4,435)

26

Figure 5-3: Types of concerns about using the internet (multiple responses accepted)

88.4

62.6

51.9

46.8

44.1

43.3

20.9

13.0

12.1

2.4

84.6

65.7

48.3

47.9

43.3

37.8

21.1

11.6

11.2

2.3

0% 20% 40% 60% 80%

Leak of personal information andinternet use history

Computer virus infections

Concern about fraudulent email or fraudusing the internet

Spam

Security measures

Concern about the reliability of electronicpayment means

Viewing of illegal and harmful information

Concern about trouble withcommunication on social media, etc.

Internet addict

Other

2019 (n=22,164)

2018 (n=3,091)

Note:This item was covered only by the detailed questionnaire in the 2018 survey.

(Note)

Responses from individuals who have used the internet and have concerns about using the internet

27

(3) Security breaches against information-communication networks and security measures implemented (businesses)

Among businesses that use information-communication networks, 55.2% report some

losses resulting from a security breach during the use of information-communication networks

in the past year. The most frequently cited type of security breach is “discovery of or infection

with a computer virus” (cited by 36.7%), followed by “targeted emails” (33.7%). The percentage of businesses that implement some security measures is 97.8%. By type of

security measure, the implementation rate is the highest at 83.2% for “installing anti-virus

programs on computers and other devices (operating systems, software, etc.), followed by

62.4% for “installing anti-virus programs on servers” and 57.6% for “controlling access with

IDs, passwords, etc.”

Figure 5-4: Security breaches that occurred in the past year during the use of information-communication networks (multiple responses accepted)

55.2

44.8

36.7

29.5

7.1

33.7

9.4

2.7

2.4

1.2

0.4

1.7

55.6

44.4

46.9

37.2

9.7

35.7

8.7

4.1

2.4

0.9

0.8

0.5

0% 20% 40% 60%

Sustained some kind of loss

Sustained no losses

Discovered or infected bya computer virus

Discovered a computer virusbut not infected

Discovered a computer virus andat least one incidence of an infection

Have received targeted emails

Used as a spam bot or zombie

Illegal access

DoS (DDoS)

Data breach due to theft or negligence

Web site defacement

Other losses

2019 (n=2,085)

2018 (n=2,077)

Responses from businesses using information and communication networks (intra-business or inter-business networks and the internet)

28

Figure 5-5: State of security measures (multiple responses accepted)

97.8

2.2

83.2

62.4

57.6

51.2

46.9

41.1

38.6

36.4

25.8

21.9

19.9

18.9

16.1

15.7

14.3

14.1

13.4

12.3

5.0

97.8

2.2

82.9

61.0

51.6

44.6

50.6

45.2

36.7

32.7

25.6

16.9

17.1

21.0

12.8

14.2

14.6

13.0

12.5

10.5

33.0

0% 20% 40% 60% 80% 100%

Implemented some measures

Not implemented any particular measure

Install anti-virus programs on computers and other devices(operating system, software, etc.)

Install anti-virus programs on servers

Control access with IDs, passwords, etc.

Install and maintain firewalls

Training for employees

Apply security patches for operating systems

Establish security policies

Maintain access logs

Construct anti-virus walls at external access points

Encrypt data or networks

Security audits

Use proxy servers, etc.

User authentication by means of authentication technologies

Line monitoring

Install and maintain intrusion detection systems (IDS)

Establish manuals on responding to viruses

Outsource security management

Install and maintain Web application firewalls

Other measures

2019(n=2,092)

2018(n=2,077)

Responses from businesses using information and communication networks (intra-business or inter-business networks and the internet)

press release “communications usage trend survey” in 2019

Documents