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Positive Parenting In Westminster A strategic approach to supporting parents 2008 - 10

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� PositiveParentinginWestminster>astrategicapproachtosupportingparents�008-10

FOREWORDParents have the biggest single influence on their children’s lives and are their child’s prime educators. We know that most parents want to be good parents, want the very best for their children, want to give them a good start in life and see them succeed. We also know that the quality of parenting impacts on children, families, communities and society as a whole.

Children undoubtedly enrich our lives, but raising them can be hard work, and some of the challenges facing parents today are very different from those faced by previous generations. All parents have the right to expect high quality information, advice and support from public services.

The importance of good parenting and parenting support services is recognised at national level, and new funding for local authorities and their partners is helping to bring about the reshaping and development of a comprehensive range of services for parents to access, as and when they need them.

We are committed to doing everything we can to support all parents in Westminster to do the very best for their children, so that children are enabled to fulfil their potential. We have established a One City priority to help those families who are at highest risk of social exclusion whose problems bring them into contact with a range of statutory and voluntary


PositiveParentinginWestminster>astrategicapproachtosupportingparents�008-10 1

agencies, on whom a disproportionate amount of public funding is spent, and for whom the outcomes, in terms of overall quality of life, and life chances for their children, are often the worst. We recognise there is much to do, and we intend to make substantial progress on this important priority this year.

This document sets out what Westminster City Council and its partners are doing, and intend to do, in terms of support for parents, and how we plan to involve parents in shaping the delivery of these services.

We intend that, through the delivery of this strategy, parents in Westminster will be better informed, equipped and supported to raise children and young people who are healthy and safe, doing well, enjoying their lives, and thriving in our city. As parents, corporate parents and professionals we must all do everything we can to enable this.

Welcome to Westminster’s first parenting support strategy. Michael O’Connor Chair, Children and Young People’s Strategic Partnership


CONTENTSINTRODUCTION 2

Definition of key terms 2

THE NATIONAL AGENDA ON PARENTING 3

Parenting – a national priority 3

The Government’s expectations 4

WESTMINSTER’S AGENDA ON PARENTING 5

Our shared vision 5

Our aims 5

A brief profile of Westminster 6

Mapping parenting support services 6

OUR PARENTING OFFER 7

Level 1. Information, involvement and opportunities for all parents 8

Level 2. Targeted support to meet parents’ additional needs 8

Level 3. Coordinated family interventions 9

Level 4. Intensive support and statutory intervention 10

Our local parenting offer 10

IMPLEMENTING THE PARENTING STRATEGY 11

The children’s workforce 11

Quality principles 11

Priorities for 2008-2010 12

Working in partnership 13

Positive partnership with parents 13

Leadership and governance 14

APPENDIX 1: THE CURRENT SITUATION 16

APPENDIX 2: WHAT IS POSITIVE PARENTING? 21

ANNEX: ACTION PLAN


PositiveParentinginWestminster>astrategicapproachtosupportingparents�008-10 �

INTRODUCTION Thisstrategyforparentsofchildrenandyoungpeopleaged0-19(�4forcareleavers)outlineswhatWestminsterCityCouncilanditspartnersaredoingtopromotepositiveparentingandtodevelopfullyintegratedparentingsupportservicesinWestminster.Itsetsoutourvision,thelocalandnationalagenda,ourparentingoffer,andwhatweareaimingtoachieveinWestminsterbetweenApril�008andMarch�010(ourpriorities).Aseparateactionplansetsouthowweintendtoaddressthesepriorities;itisanevolvingdocumentwhichwillbeupdatedatregularintervals.

Thisstrategydocumentandtheactionplanareprimarilyaimedatprofessionals.Ashorterversionsettingoutourparentingofferisbeingdevelopedforparents.

DefinitionofkeytermsAllreferencesto‘parents’includefathersaswellasmothers,non-residentparents,fosterparents,andthosewithresponsibilityforcaringforachildsuchasgrandparents.

‘Parenting’referstoalltheactivitiesandresponsibilitieswhicharenormallyassociatedwiththebusinessofbringingupchildren.

‘Parentingsupportservices’offerhelp,advice,supportandinformationtoparentsonallaspectsofparenting.Theyincludeshelplines,groupwork,one-to-onesupport,counselling,therapeuticsupport,homevisits,parentingcourses/programmes,drop-inadvice,bookloans,DVDloans,etc.HoweverparentingsupportservicesdoNOTprovidefinancialsupportand/ormonetarybenefitstoparents.

Parentingsupportservicesformpartofabroaderrangeof‘familysupportservices’forchildrenandfamilieswhichincludesanexpandedChildren’sInformationService,childandadolescentmentalhealthservices,youthoffendingservicesandothertypesofservices,bothstatutoryandvoluntary.

‘Parentingprogramme’referstoanystructuredcoursewhichaimstoimproveparentingskillsandparent/childrelationshipsthroughparentalparticipationingrouporindividualsessionsofparentingeducationandtraining.Westminster’spreferredparentingprogrammeistheTripleP(PositiveParentingProgramTM)whichoffersawholesystemsapproachtoparentingsupport,andhasarobustevidencebaseofproveneffectiveness.ParticularTriplePprogrammesmaybeofferedaspartofanyfamilysupportservice.



THE NATIONAL AGENDA ON PARENTING

Parenting–anationalpriorityParentsareacrucialinfluenceonwhattheirchildrenexperienceandachieve.Althoughparentstendtounderestimatetheirowninfluence,weknowfromresearchthateffectiveparentingcanprotectachildfrommultipledisadvantages.Themountingevidenceoftheimpactofparentingonoutcomesforchildren,communitiesandsocietyasawholehasraisedparentingtothestatusofanationalpriority.

Parentsare,rightly,attheheartofthefiveoutcomesforchildreninEveryChildMatters:ChangeforChildren,becauseparentscan:

promotehealthychoicesprovidesafehomesandstabilitysupportlearningandenjoymentpromotepositivebehaviourstrivetoachieveeconomicwellbeing

TheroleofparentsandparentingsupportinimprovingoutcomesforchildrenhasbeenemphasizedinmanynationalpoliciesandinitiativesincludingTheNationalServiceFrameworkforChildren,YoungPeopleandMaternityServices�004,SureStartChildren’sCentresandExtendedSchools,HealthySchoolsprogramme,TargetedYouthSupport,andtheRespectandSocialExclusionActionPlans�006.ValuingPeople�001addressedtheneedforsupportforparentswithdisabilitiestoenablethemtobringuptheirchildrensuccessfully.

Inmanycasesthesepoliciesandinitiativeshavebeenbackedbylegislationintroducingnewduties,powersandexpectationsforlocalauthoritiesandtheirpartners.TheChildrenAct�004,theEducationandInspectionsAct�006,andtheChildcareAct�006setouttherequirementsthatWestminsterCityCouncilanditspartnersmustconsiderindevelopingparentingsupportservices.Thisincludesanewroleforthelocalauthorityasachampionofparents,taskedwithenablingaccesstoinformation,involvementandinputintodecision-making,andwithensuringthatthoseparentswhoaremostinneedofsupportareeffectivelytargeted.

Thenewdutytoprovideinformation,adviceandassistanceandensuresufficiencyinchildcarereinforcestheneedforstrongandeffectivepartnershipandmulti-agencyworking.Localauthoritiesplayacentralroleinhelpingchildren’scentres,extendedschoolsandtheirpartnersinavarietyofways,includingcreatingtheconditionsforcollaborativeworking,providinganexpandedChildren’sInformationService,andprovidingappropriatetrainingandsupporttoenableschoolsandotherorganisationstoimplementthenationalparentingagenda.TheLocalGovernmentandPublicInvolvementinHealthAct�007placedadutyonlocalauthoritiesandprimarycaretruststoconductajointstrategicneedsassessment(JSNA)ofthehealthandwellbeingoftheirlocalcommunity.

InDecember�007theGovernmentenshrineditscommitmenttobettersupportforparents

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andfamiliesinanewten-yearChildren’sPlanBuildingbrighterfutures,andannouncednewfundingstreamstoenableanexpansionofparentingandfamilysupport.Parentingpractitionersaretoworkthroughextendedschoolsandacrossthelocalauthority,targetingthosegroupsofparentswhomostneedhelpwithaddressingtheirchildren’sbehaviour.

BenefitsofSupportforParentingEffectiveparentingsupport,adaptedtotheparent’sneedsandcircumstances,isoneofthebestsupportssocietycanofferchildren.Itcan:

buildandstrengthenahealthyparent-childbondimprovechildren’slifechancesimproveachievementandattainmentatschoolimproveattendanceatschoolpromotegoodmentalandphysicalhealthwithinthefamilydeveloppositiveparent-childrelationshipsbuildstronghome-schoollinkscreateanenthusiasmforlifelonglearningstrengthensocialsupportsystemsimprovetheeconomicwell-beingoffamiliesencourageindependenceandresiliencebuildmorecohesivecommunitiespromoteeffectivemulti-agencypartnershipworkingreducedisaffection,truancy,exclusionsandoffendingbehaviour

Researchshowsthatwhatfathersdoisasimportantaswhatmothersdofortheirchildren’sfutures.Itisimperativethatparentingsupportservicesempowerfathersandmotherstofulfiltheirrolesasparentstotheverybestoftheirability.

TheGovernment’sexpectationsTheGovernmenthasaskedlocalauthoritiestoworkwiththeirpartnersto:

developastrategicandjoined-upapproachtothedesignofparentingsupportservices,ideallythroughaparentingsupportstrategythatinformstheChildrenandYoungPeople’sPlanandtakesaccountofparents’viewsseesupportforparentsasacontinuum,fromearlyinterventionandpreventativeservicesthroughtotheuseofenforcementmeasures;thewholerangeofservicesshouldbeusedasappropriate;andidentifyasinglecommissionerofparentingsupportservices,andcommissionparentingprogrammesthatareevidence-based,drawingonrelevantguidanceandtheCommissioner’sToolkit

ThisdocumentsetsoutswhatwearedoingtofulfiltheexpectationsofparentsandGovernment.

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WESTMINSTER’S AGENDA ON PARENTING

OursharedvisionOursharedvisionforWestminsterisonewhereallparentsfromallcommunitieswithintheCityarepositiveandresponsibleparentsandhaverealisticallyhighexpectationsfortheirchildrenandforthemselves.Theyhavethecommitment,know-howandresourcestoraisechildrenwhoarehealthyandsafe,doingwell,enjoyingtheirlives,andthrivinginourCity.Whenparentsneedinformation,adviceorsupportwithparenting,theyknowwheretofindit,andtheyreceiveanappropriate,timelyandhelpfulresponsethatisrespectfulandunderstandingoftheirneedsasparents.

OuraimsWestminster’sChildrenandYoungPeople’sPlan�006-09statedacommitmenttoparentsacrossallfiveoftheEveryChildMattersoutcomesforchildren.Thecommitmentis“forparentsandcarerstobemoreinvolvedandbettersupported”inrelationtoeachoutcome,alongthefollowinglines:

BehealthySupportparentstopromotehealthychoicesfortheirchildren.

StaysafeInvolveparentsbyreinforcingpositiveparentingstyles,particularlyatkeytransitionpoints,andinterveneearliertopreventproblemslateron.Supportparentstoprovideastableandsecurefamilyenvironment.

EnjoyandachieveSupportparentstohelptheirchildrenachieve.

MakeapositivecontributionSupportparentstopromotepositivebehaviourandtoaddresschallengingbehaviourintheirchildren,usingpositiveparentingstyles.

Achieveeconomicwell-beingImproveaccesstoservicesandprovisionofinformation,adviceandguidance.Increaseearlyinterventionandimprovethetargetingofservices.Supportparentstoreturntowork.

Thisparentingstrategysetsoutwhatwearedoingtoachievetheseaims.

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AbriefprofileofWestminsterWestminsterhasaround40,000childrenaged0-19,inaround18,000families.Almost�0,000childrenattendmaintainedschoolsinthecity.Whilstthemajorityofprimaryschoolpupilsliveinthecity,over�0%ofsecondarypupilsliveoutsideofWestminster.Theycomefromadiverserangeofethnicbackgroundsandspeakanestimated1�0languages.

TheIndexforMultipleDeprivation(IMD)�007showsveryhighlevelsofdeprivationaffectingchildren.Queen’sPark,HarrowRoad,WestbourneandChurchStreetscorewithinthehighest�%of��4districtsinthecountry.DeprivationscoresarealsohighagainstIMDindicatorsforincome,accesstohousingandhealthanddisability.Over�0%ofchildreninthesewardsliveinhouseholdsdependentuponworklessbenefits.

Whilstthemajorityoffamiliesonlyevercomeintocontactwithuniversalservicessuchasschools,childcareprovidersandGPs,manyreceivemorespecialistsupport.Over700childrenhaveastatementofSENandthereareanestimated�00childrenwithdisabilities.Whilstmanyofthesechildrenandtheirfamiliesoftenhaveveryspecificneeds,therearemanyfamilieswithmorecomplexneeds.Moreadultswithlearningdisabilitiesarenowbecomingparents.

Asmallproportionofthe18,000familiesinWestminster,estimatedataround�%ofthetotalsuffersfromvariousformsoflongtermdisadvantage.Thesearethefamiliesathighestriskofsocialexclusion,whoseproblemsbringthemintocontactwitharangeofstatutoryandvoluntaryagencies.TheYouthOffendingService(YOT)workswithupto1�0youngpeople.Approximately1,800childrenreceivesomekindofsupportthroughchildren’ssocialcareservices.Forover�0%ofthesechildren,theseneedsarerelatedtoabuseorneglectveryofteninvolvingacombinationofdomesticviolenceand/orparentaldrugandalcoholabuse.Atanyonetimeapproximately100ofthemostatriskchildrenareplacedontheChildProtectionRegisterand,asat�1March�008,�4�childrenwerebeinglookedafterbytheCouncil.

Serviceplanningisbasedonsuchdemographicdataatadetailedlevel.

MappingparentingsupportservicesAdetailedmappingofparentingsupportserviceswasundertakenin�006,andexamplesoftheservicesthatarecurrentlyavailableforparentsarecontainedinAppendix1.


7 PositiveParentinginWestminster>astrategicapproachtosupportingparents�008-10

OUR PARENTING OFFERWestminsteraimstosupportpositiveparentingstyleswhichpromotechilddevelopmentandgoodbehaviourinconstructiveandnon-hurtfulways.Weknowfromresearchthatchildrenwhogrowupwithpositiveparenting(seeAppendix�)aremorelikelytodevelopappropriateskillsandselfconfidence,arelesslikelytodevelopbehaviourproblems,andparentsaremorerelaxedandconfident.

Supportingparentsbeginswithpregnancyandcontinuesuntilchildrenbecomeadults.EveryparentinWestminsterhasanentitlementtoarangeofintegratedserviceswhichcansupportpositiveparentingduringtheirchild’slifejourneyfrompre-birthtotheir�0thbirthday(��thforcareleavers).Thisentitlementwillbedeliveredthrougha‘coreparentingoffer’toallparents,notjustthoseexperiencingdifficulties.

Parentingsupportneedstobeviewedasonacontinuum,wherebytheinformationandsupportneedsofparentschangewiththeirexperienceandthechild’sdevelopmentallevel.Westminster’sparentingoffertoparentscomprisesacontinuumofuniversal,targetedandspecialistparentingsupportservices,deliveredlocallywhereverpossibleanddesirable,whichpromoteandsupportpositiveparentingmethodsandcomplywithnationalguidelinesacrossfourlevelsofneed:

Thelevelsarenotexclusive;itisquitenormalforparentstouseservicesacrossseverallevels,ortoaccessdifferentlevelsofparentingsupportatdifferenttimes.Theintensityoftheinterventionfamiliesrequiremaychangewithlifetransitionssuchasstartingschool,separation,illness,loss,traumaandfinancialhardship.Ourparentingofferaimstodevelopaconsistentapproachtosupportingpositiveparentingwhichisfullyintegratedinallmainstreamsettingsandresponsiveacrossthecontinuumofneed,creatingtheconditionsforparentstoreceivetherighthelpattherighttime.

LeveL of need Who WiLL benefit Parenting offer

1 UniversalFamily and community networks of support and access to universal provision

All parents - universal entitlements before any specific problems have been identified

Information, involvement and opportunities

2 Additional Universal plus targeted parenting support

Parents with additional needs Targeted support

3 Complex Universal plus targeted plus intensive support

Parents in the 3% of families with multiple, complex needs

Coordinated multi-agency interventions with families

4 Statutory Universal plus intensive statutory intervention

Parents who are unwilling or unable to fulfil their parenting responsibilities

Intensive, sustained specialist support and statutory intervention



Ourparentingofferwillbecustomised,asfaraspossible,onalocalbasissoastobeaccessible,appropriateandresponsivetoparentsintheircommunities.Multi-agencylocalityteamswillbeestablishedoverthenexttwoyearstofacilitatethis.TheneedsofparentsofWestminsterpupilswholiveoutsideofthecitywillalsobeconsidered:thosewhofinditmoreconvenienttoaccessparentinginformation,adviceorsupportinWestminsterthanintheirhomeboroughwillbeabletodoso.

Level1.Information,involvementandopportunitiesforallparentsInformation,involvementandopportunitieswillbeavailabletoallparents,includingthosewhoarehardtoreach,strengtheningtheirinformalfamilyandcommunitynetworksofsupport.Inparticular,wewillbeworkingtoensurethat:

Informationaboutpositiveparentingmethodsispublicised,promotedandwidelyavailableindifferentmediaandformats,online,andinachoiceoflocationsvisitedbyparentsandprospectiveparentsincludinglibraries,children’scentres,doctors’surgeriesandschools.Accurateinformationaboutparentingsupportservicesandhowtoaccessthem,isheldcentrally,updatedregularlyandpublicisedonlineandlocallyinaccessibleformats.Healthvisitors,schoolnursesandotherpractitionersinuniversalservicesestablishandmaintaingoodrelationshipswithparentsfromfirstcontact,promotepositiveparentingstylesandhealthychoiceswithinfamilies,encourageandsupportparentstoinvolvethemselvesintheirchild’splay,learninganddevelopment,andidentifyanyadditionalneedsforsupportwithparenting,e.g.ifaparenthasalearningdisability.Familiesaregiventimelyinformationandsupportthroughkeytransitions:pregnancy,newbaby,startingschool,movingtosecondaryschool,changingschoolatnon-standardtimes,adolescence,careerdecision-making,leavingschool,etc,sothatchildrencanfeelmoresecureduringsuchcrucialtimes.Arangeoflearningopportunitiesaretargetedtowardsparents,includingparentingknow-how,familylearningsessions,androutesintotrainingandemployment,anddeliveredlocallyinlibraries,extendedschools,children’scentresandothercommunitysettingsthatarevisitedbyparents.Parentsareencouragedtobeinvolvedinthelifeofschools,localservicesandcommunities,andaregivenopportunitiestoinfluencedevelopments.Informationservicesareaccessibletofathersaswellasmothers.Schoolsandlocalservicesraiseawarenessoftheimportanceoftheactive,positiveinvolvementoffathersintheirchildren’slives,andengagefathersinactivitiesdesignedtoincreasetheirinvolvementandparentingskills.

Level�.Targetedsupporttomeetparents’additionalneedsSurveysshowthat7�%ofparentssaythattheyfeeltherearetimesintheirlives,orthelivesoftheirchildren,whentheyneedaccesstoadditionalinformationorsupport.Ourparentingofferatthisleveltargetssupporttoparentswhoneedmorethantheuniversalserviceatparticulartimes.Italsotargetsparentswhomayhaveadditionalneedsduetotheirparticularcircumstances.Wewillbeworkingtoensurethat:

Interventionstargetpopulationsub-groupstoenhancetheirparentingcapacity.Therisk

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statusoftheparentisnotassessedinadvancebut,becausethatparentbelongstoasub-groupassociatedwithgreaterrisk,theyaretargeted,e.g.newparents,loneparents,parentsofteenagers,parentswhospeaklittleEnglish.Specialisedparentinginterventionsareavailableforyoungparents,andparentsofchildrenwithdisabilitiesorphysicalillness,accordingtotheirspecificneeds.Adultservicesidentifyvulnerableadultswhohavechildrenand,ifthereareadditionalneedsforsupportwithparenting,thesearetakenintoaccountincareplanning.Vulnerableadultsincludethosewithlearningorphysicaldisabilities,sensoryimpairments,longtermillnessese.g.HIV/AIDS,mentalhealth,drug,alcoholordomesticviolenceissues,andthosewhoarehomelessorlivinginovercrowdedconditions.Healthvisitorsandotherearlyyearspractitionersprovideadviceandsupportwithspecificparentingissues,e.g.breastfeeding,post-nataldepression,relationshipdifficultiesinearlyparenthood.Professionalssignpostorfacilitateselfreferraltoaparentingprogrammeorotherparentingsupportservice,orreferusingtheCommonAssessmentFramework(CAF)ifservicesforachildoryoungpersonarealsoneeded.Practitionersrespondtoparents’additionalneedsforsupportwithparentingthroughbriefconsultation,topic-basedsessionsandstructuredparentingprogrammesinchildren’scentres,extendedschoolsandcommunitysettings.Wherethereisdisengagementfromschoolorriskofexclusionformisbehaviour,parentsareengagedinvoluntaryparentingcontractsand,ifappropriate,arereferredtoaparentingprogrammeinaschoolorothercommunitysetting.Arangeofeffectiveearlyinterventionandpreventativeservicesaretargetedonaneeds-ledbasisthroughoutreach,engagement,servicebrokerageandkey-working.Wheretherearemultipleadditionalneeds,aplanisagreedthroughamulti-agencypanelandcoordinatedbyaleadprofessional.Parentinginterventionsareavailabletohelpparentsofadolescentsrespondeffectivelytoproblematicandriskybehaviourassociatedwithdrugs,alcohol,sexualbehaviour,bullyingandtruanting.

Level�.CoordinatedfamilyinterventionsThemulti-facetednatureofproblemsanddiversityinthecompositionandstructureoffamiliesmaketailored,flexibleandholisticservicesvital.Ourparentingofferatlevel�comprisesarangeofparentinginterventionswithinpackagesoffamilysupportforthe�%offamilieswhosemultiple,complexneedsputthematriskofsocialexclusion.Thesemostvulnerablefamilies,identifiedthroughmulti-agencypanelsasneedingafullycoordinatedresponse,willbeprioritised,engagedandempoweredthroughaformalcontractingapproach.Familieswillbemadeawarethatifnothingchangestherewillbeconsequences.Wewillbeworkingtoensurethat:

TriplePgrouporone-to-oneparentinginterventionsarespecifiedwithinrobustmulti-agencycontractsforthewholefamily,coordinatedviaaleadprofessional.Wherethereisachildaged0-�inthefamily,areferraltoaMellowParentingprogrammeinachildren’scentremaybeconsidered.Thereareclearprocessesforaccessingparentingprogrammes.

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Evidence-basedgroupandindividualisedparentingprogrammesrunallyearroundinlocalareasandsettingsacrossWestminster,andatvaryingtimessothatparentscanaccessadviceandguidancewhenandwheretheyneedit.Enhanced,individualisedTriplePparentinginterventionse.g.oncopingwithstress,managingangerandpartnersupportareofferedtofamilieswhoneedthem,includingwhereachildhasseveresocial,emotionalorbehaviouraldifficulties,wherethereisahistoryofcrime,anti-socialbehaviourordomesticviolence,orriskofchildmaltreatment,neglectorbreakdown.TheMellowParentingprogrammemaybeconsideredforparentsofchildrenaged0-�.TriplePparentingprogrammesareofferedtoparentswhosechildrenhavebeenlookedafterbytheCityCouncilwheretheplanisforthemtoreturnhome,withsimilartrainingforfoster,respiteandresidentialcarers.

Level4.IntensivesupportandstatutoryinterventionIntensive,sustainedparentingsupportreinforcedbystatutorypowersisnecessaryforatinyminorityofthe�%offamilieswithproblemswhichparentshavesofarbeenunwillingorunabletoaddresse.g.schoolnon-attendance,permanentexclusion,drugs,criminalactivityoranti-socialbehaviour.Intensivekeyworkingandfacilitatedaccesstoservicescanempowereventhemostchallengingfamiliestogettheirlivesontrackandcanturnlivesarounddramatically.Wewillbeworkingtoensurethat:

Thereisarobustandassertivekeyworkingapproachwithfamilieswhohavemultipleproblemsandarefacinglegalaction,sothattheyarechallengedandsupportedtomakethechangesthatarenecessarytoaddresstheirproblemsandincreasetheirparentingcapacity.Legalpowers,includingparentingorders,arealwaysutilisedappropriatelytopromoteparentalengagementandcooperationintheinterestsofthechild,andthereiseffectivemulti-agencycoordinationoftheirstatutorypowers.Whereachildhasanacceptablebehaviourcontract(ABC)orananti-socialbehaviourorder(ASBO)ortheparentsaresubjecttoaparentingorder,theyareengagedinanindividualisedparentingprogramme,aspartofaholisticpackageofsupportforthewholefamilyuntilitisnolongerneeded.Theparentingsupportneedsofparentsinprisonandofparentsofimprisonedyoungpeopleareconsideredaspartofpreparationsforrelease.

OurlocalparentingofferOurparentingofferwillbecustomisedtomeettheneedsoflocalparents,producingalocalparentingofferwhichwillincludeopportunitiestoensurethat:

Parentswhoareexperiencingdisadvantageandinequalitythatimpactsontheirparentingcapacityandoutcomesforchildrenaretargeted.Servicestakeaccountoflocalneighbourhoodpriorities.Anygapsinprovisionidentifiedthroughlocalneedsanalysisarefilled.

Multi-agencylocalityteamswillfacilitatedevelopmentofourlocalparentingoffer.

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IMPLEMENTING THE PARENTING STRATEGY

Thechildren’sworkforceParentsareentitledtoexpecttobesupportedbypractitionerswhoaretrainedandqualifiedtonationalstandardsandsupervisedbysuitablyqualifiedstaff.Itisvitalthateveryoneworkingwithparentshastheskills,knowledgeandqualificationsforbestpractice.Throughourchildren’sworkforcestrategy,wewillworktoensurethat:

Basicknowledgeaboutpositiveparenting,theparentingservicesavailable,andhowtorefertothemisembeddedininduction,traininganddevelopmentprogrammesforallstaffwhocomeincontactwithparents.Thereisarollingprogrammetoensurethatstaffinthechildren’sworkforcewhoworkdirectlywithparentsbuildtheirgenericskillsandcompetenciesinworkingwithparentsandmeettheNationalOccupationalStandardsforWorkwithParentssetbytheNationalAcademyforParentingPractitioners(NAPP)andattainotheraccreditedqualificationsasappropriate.CapacityisbuilttoofferarollingprogrammeofWorkingwithParentstraininglocally.Practitionersaretrained,accreditedandsupportedtodeliverrobustly-evaluated,evidence-basedparentingprogrammes,suchasTripleP,andtomaintaintheirskillsbasethroughpractice,peersupportandsupervision.

QualityprinciplesWestminster’sChildrenandYoungPeople’sPlanidentifiesthefollowingprinciplesforservicedeliverywhichapplyequallytoparentingsupportservices:

Demonstrateeffectivenessinimprovingoutcomesforchildrenandyoungpeople;Promotesocialinclusion,qualityandcontinuousimprovementInvolvechildren,youngpeople,theirparentsandcarersintheirdevelopment,deliveryandevaluationBeplannedinpartnershipBeequitableandnon-discriminatoryBebasedonevidenceandbestpractice,allowingscopeforinnovationPromotefamilylifethroughappropriateandearlyinterventionResponsibilitytosafeguardvulnerablechildrenandyoungpeople

Inlinewiththeseprinciples,parentingsupportservicesputthechildatthecentreandcontributetoimprovedoutcomesforchildrenintermsoftheEveryChildMattersframework.Wewillworktoensurethataccesstoparentingservicesisequitable,timely,andasinclusiveaspossible,andthatbarrierssuchaschildcare,ethnicity,religion,language,literacy,gender,disability,sexualorientation,incomelevel,mobilityandserviceboundariesareaddressed.

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PositiveParentinginWestminster>astrategicapproachtosupportingparents�008-10 1�

Thefollowingadditionalprinciplesforparentingsupportserviceswillalsobeapplied:Parentsreceiveconsistentmessages,informationandadviceaboutparentingirrespectiveofwheretheyreceiveservicesfrom.Parentingprogrammesofferedtoparentsarebasedonrobustevidenceofproveneffectiveness.Structuresandprocessessupportacultureofcontinuousimprovement.Appropriatestructuresandprocessessupportgoodpracticeininvolvingandconsultingparents.

Practitionersworkingwithparentswill:

Recognisethatparentshaveuniqueknowledgeabouttheirchild,andensuretheyarevalued,treatedwithrespectaspartners,well-informedandconsultedUnderstandtheimportanceofparentinganditsimpactonoutcomes.Promotepositiveparentingstyles(outlinedinAppendix�)Worktodestigmatiseandnormalisetheprocessofparentsseekinginformation,adviceorsupportwithparentingissuesSignpostorreferparentstospecialistserviceswherethereisaneedSupportandencourageparentswhoareengagingwithspecialistservicesParticipateinmandatorytraining,includingTriplePattheappropriatelevel,andcontinuingprofessionaldevelopment.

Prioritiesfor�008-�010Elementsofourparentingofferareinplaceatallfourlevelsofneed,andtargetedfundingstreamsarefacilitatingnewdevelopments.During�008-10wewilldevelopandstrengthenourparentingofferandensurealltheelementsfittogetherintoacoherentandintegratedwholewhichadvancesustowardsoursharedvision.Ourprioritiesforachievingthisoverthenexttwoyears(innoparticularorder)are:

Afullyintegratedapproachtocommissioningparentingsupportservices.Acitywidestrategyforengagingwithandconsultingparents.Parentingsupportforthe�%offamiliesatgreatestriskofsocialexclusion.Aframeworkoftraining,accreditationandsupportforthechildren’sworkforceInformationandpublicityaboutpositiveparentingmethodsandparentingsupportservices.Acoherentandneeds-ledapproachtothedeliveryofparentingprogrammes.Workingwithandengagingfathers.Transitionsintoprimaryandsecondaryschool.Areviewofoutreachtoparents.Linkingparentingprogrammesandfamilylearningsessions.Improvingcommunication,systemsandservicesforsupportingvulnerableadultswhoareparents.Deliveryofservicesonalocalitybasis.

Westminster’sextensiveChildren’sTrustdatasetsandconsultationprocessesareinformingneedsanalysisandserviceplanning.Ouractionplansetsoutindetailhowweplantotaketheworkforwardduring�008-10.Itisaworkingdocumentandwillbeupdatedatregularintervals.

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1� PositiveParentinginWestminster>astrategicapproachtosupportingparents�008-10

WorkinginpartnershipTheChildrenAct�004requiresChildren’sServicesAuthoritiestodevelopanintegratedapproachtotheplanninganddeliveryofservicestochildrenandfamilies.WestminsterCityCouncilisworkingtointegratechildren’sservices,inlinewiththeEveryChildMattersagendaandTheChildren’sPlan�007.Thistransformationprogrammeincludestheestablishmentoflocality-basedintegratedworkingteamsandcommonworkingpracticesacrossagenciesthroughimplementationoftheCommonAssessmentFramework(CAF)andtheLeadProfessionalrole.FourChildren’sServicesreviews,duetoreportinJuly�008,arelookingathowresourcescanbestbedeployedtoinformthedesignofanewlocality-baseddeliverymodefromJanuary�009.

Westminsterwillbuildonalonghistoryofcollaborativeworkingtotakeforwardthisparentingsupportstrategyandactionplan.

PositivepartnershipwithparentsThroughourparentingoffer,everyparentinWestminsterisentitledtoexpectarangeofhighqualityparentingsupportservicesdeliveredbyanappropriatelyskilledandtrainedchildren’sworkforce.Children,youngpeopleandparentscanexpectWestminsterCityCouncil,itspartnersandserviceprovidersto:

consultthemabouttheirneedsthroughformalandinformalmechanismsinvolvethemintheplanning,developmentanddeliveryofservicesaskforfeedbackonservicesandstrategyandtaketheirviewsintoaccountinfuturedevelopments

Schoolsandserviceshavewell-definedparentrepresentationandcommunicationchannelswithfamilies.Theyconsultedparentsonthedevelopmentofextendedservicesincludingparentingsupportandfamilylearning.Localauditshaveinformedstrategicdevelopmentofextendedservices,andidentifiedgapsinexistingprovision.Allchildren’scentresandmanyotherserviceshaveaparents’forum,theneighbourhoodcentreshaveactivecommunityengagement,andfostercarersareconsultedthroughcorporateparentingmechanisms.AdultandChildren’sServicesalsohavemechanismsforconsultingwithserviceusers.

Fortheparentingstrategy,parents’views’arebeingtakenintoaccountthrough:

Reviewofnationalandlocalparentconsultationfindings.AParentsOnParentingtelephonesurveyof�00residentsPrioritisingdevelopmentofacitywidestrategyforengagingwithandconsultingparents.

Aswithanyeffectivepartnership,expectationsneedtobeexplicitonbothsides.Ourexpectationsofparentsaspositivepartnersarethattheywill:

Supporttheirchildrenbypromotinghealthychoices;providingsafehomesandstability;supportinglearningandenjoyment;promotingpositiveandresponsiblebehaviour;andstrivingtoachieveeconomicwellbeing

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EncouragetheirchildrentoreachtheirpotentialWorkinpartnershipwithschoolsandotheragenciestoachievethebestoutcomesforchildrenComplywiththelawinundertakingtheirparentingresponsibilities

Thisis,ofcourse,nomorethanmostparentsalreadyexpectofthemselves.WestminsterCityCouncilmakesasimilarcommitmenttothechildrenwelookafterthroughourcorporateparentingrole.

LeadershipandgovernanceUltimateresponsibilityforthisparentingstrategycurrentlyrestswiththeChildrenandYoungPeople’sStrategicPartnership(CYPSP)Board.TheParentingStrategyCoordinatingGroupistaskedwithtakingthisstrategyforwardduringitsfirstyear.

Thisparentingstrategywillberefreshedannually.

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1� PositiveParentinginWestminster>astrategicapproachtosupportingparents�008-10


APPENDIX 1: THE CURRENT SITUATIONTheservicescurrentlyavailableatalllevelsofneedhavebeenmapped.Aselectionoftheservicesthatarecurrentlyavailableateachlevelofneedisgivenbelow.

1.Information,InvolvementandOpportunitiesforAllParentsParentscanaccessawealthofinformationaboutservicesandresourcesfromvarioussourcesincludinganAtoZguide,publicinformationpointsinservicesettings,callingtheChildren’sInformationServiceon0�0764179�9oronlineviawww.westminster.gov.uk/educationandlearning/childrensinformationservice/cis.cfmortheonlineWISHdirectorywww.westminster.gov.uk/wish.Newslettersandflyersdevelopedbylocalareastoraiseawarenessofwhat’sonofferaredistributedlocally.

Westminster’stwelveSureStartChildren’sCentresplayamajorroleindeliveringservicestoparentsofunder-fives.Theyprovideinformationandadviceforfamilies,childcareandearlylearning,healthandotherfamilysupportincludingparentingandsupportforemployment,inthecentresandthroughoutreachwork.

Case Study: Sure Start information WorkerSince�00�theChildren’sCentresinthesouthernclusterhavehadaninformationworkerwhohasdevelopeddetailedknowledgeoflocalservicesandagenciesandisbecomingincreasinglywellknowntolocalfamilies.Amonthlymailoutofinformationandadviceaboutparenting,play,newservicesandactivitieshasprovedaneffectiveincentiveinregisteringfamiliesandreaches800familiesand100organisations.Textalertsareusedtoremindregisteredparentsofimportantevents.Atafamilyfundayconsultationeventparentssaid“Thisservicehelpsfamilies,parentsandchildren.Wegettomeetotherpeopleandchildrenlearn.Wegetadvice”.“Parentingcoursereallyhelpful”.“Youprovidelotsofinformationandhelp”.

ThroughtheHealthySchoolsProgramme,schoolsworkwithparentstopromotehealthyeating,physicalactivity,andemotionalhealthandwell-being.Overhalfofschoolshaveparentingsupportinplaceandhaveconsultedparentsaboutitsdevelopment.

SchoolHomeSupportworkerscarryoutmanyofthetasksassociatedwiththeparentsupportadviserrolewhichisnowacceptedgoodpractice.FamilySEAL(socialandemotionalaspectsoflearning)parentworkshopsarebeingpiloted.

WestminsterAdultEducationServiceanditspartnersofferliteracy,language,numeracyandwiderfamilylearningprogrammes.Anewbestpracticeprogrammedesignedtolinkparentingskillsandwiderfamilylearningusingamulti-agencyapproachhasrecentlycommenced.

Atransitionsupportworkerrunsinformationsessionsforparentstohelptheirchildsettleintosecondaryschool,includinghowtosupportthemiftheirchildisbullied.

Connexionssupportsparentsthroughindividualwork,parentseventsandtargetedcommunication.




�.TargetedSupportforParentswithAdditionalNeedsEarlyyearspractitionersinchildren’scentreshavebeentrainedtodeliverparentingprogrammestoparentsof0-�’s.PEEP(PeersEarlyEducationPartnership)aimstoraiseeducationalattainmentespeciallyliteracyanddeliveryhascommenced.SomehavealsobeentrainedtodeliverTripleP(PositiveParentingProgramme)toparentsof0-16’s.TriplePempowersparentstopromotepositivebehaviouranddealeffectivelywithproblembehaviour,byteachingacoresetofparentingstrategieswhichparentscanusetoenhancetheirparentingstyle.

Muchtargetedsupportisavailablethroughschoolsandchildandadolescentmentalhealthservices.EveryWestminsterschoolhasalinkedMarlboroughEarlyInterventionWorker(EIW)whoenablesscepticalornervousfamiliestoreceivementalhealthsupport.Weeklymulti-familygroupsinsomeschoolsoffertherapeuticandeducationalsupport.TheEIWsreferparentstootherservicessuchastheAsianandArabicFamilyCounsellingService.Someschoolsalsoofferparentingclasses.

School/homesupportworkershelpparentsimprovetheirchild’sattendanceatschoolandorganisesessionsonparenting-relatedtopics.Pyramidparentinggroupsaugmentpyramidclubswhichhelpisolatedpupilsformfriendships.VoluntaryorganisationssuchasHomeStartandBefriend-a-Familyofferhome-basedsupporttoparentsindifficultcircumstances,andthelatterhasrunaTriplePgroup.

AnindependentChoiceAdviserbasedintheSchoolAdmissionsserviceworkstoensurethatallparentschooseasecondaryschoolfortheirchildandno-oneislosttothesystem.AParentPartnershipworkersupportsparentsofchildrenwithspecialandadditionalneedsanddisabilitiestounderstandhowtheeducationsystemoperatesandprovidesvariousservices,includingmentoringandshortcourses.Targetedinterventionstoengagefathersintheirchildren’seducationhascommencedinseveralprimaryschools.

Multi-agencytrainingintheCommonAssessmentFrameworkiswell-advancedwithover6�0assessorstrained,and400assessmentscompleted.Anelectroniconlineassessmentformwillenhanceswiftandeasyaccesstoservicesandintegratedworkingwhereservicesforachildareneededalongsideparentingsupport.

Whereafamilyhasmultipleadditionalneeds,areferralismadetoaFamilySupportPanel,oraYouthInclusionandSupportPanel(seeCaseStudies).Thesemulti-agencypanelsfacilitateaccesstoearlyinterventionandpreventativeservices.

Case Study: family Support PanelsTherearefiveFamilySupportPanelscoveringWestminster.Representativesfromallkeystatutoryandvoluntaryfamilysupportagenciescometogethertoconsiderreferralsoffamilieswithchildrenaged0to11withadditionalneedstoagreeonanofferofservicestobeco-ordinatedbyaleadprofessional.X(aged7),Y(aged�)andZ(aged1)werereferredtotheNorthFamilySupportPanel.Theyhadbeenemotionallyaffectedbywitnessingseveredomesticviolenceandhadfled



totheirmaternalgrandmother’shomeinWestminsterwiththeirmother.XandYwerenotineducationandYhadseverelydelayedspeech.Theirmotherwasunderseverepressurefromherbrothertoreturntoherhusband.ThePanelagreedarangeofservicesincludingsupportwithfindingappropriatehousingandschoolplaces,areferraltospeechandlanguagetherapyandthefamilycentrehomeworkclub,acourseforthemotheratalocalcollege,andtherapeuticsupportaroundtheeffectsofdomesticviolence.Atthesixmonthsreview,thingshadreallymovedonforthefamily.Theclearplanningandreviewingmeanttheirmotherfeltsupportednotoverwhelmedbytheallprofessionalsinvolvement,andtherewasnoduplicationofeffortorgaps.

Case Study: Youth inclusion and Support Project (YiSP)TheseniorYISPdevelopsmulti-disciplinarypackagesofsupportforfamilieswhereateenagerisatriskofanti-socialbehaviouroroffending.Akeyworkercoordinatesthemulti-agencyplan,orfacilitateaccesstoservicesinthechild’shomeborough.Henrywasreferredbyhisschool:hehadbeeninvolvedinabullyingincidentandinthrowingstonesatcars.Hehadbeenarrestedonsuspicionoftheftandbeenreportedmissingfromhometwice.Henrywasnotengagedinanysupervisedactivitiesandhadsomeangermanagementissues.TheYISPPanelagreedaplanwhichincludedactivitiesforHenry,andaparentingpractitionerworkingwithhisfather.Henry’sbehaviourhasimprovedconsiderablyandheisnolongerattractingnegativeattentionfromthepoliceorhisschool.Billcommented:“IfounditdidhelpindealingwithHenry.Mostthingshavechangednow.Henrywascomingbacklate.That’schanged.Itrydifferentstrategiesandmeandmyex-partnerworktogether.Wegotwhatweneeded.”

�.CoordinatedFamilyInterventionsTheSeniorParentingPractitionerattheYouthOffendingTeamisthefirstpointofcontactforprofessionalreferralswheretherearethreeormoreriskfactorswhichplaceayoungpersonatriskofoffendingoranti-socialbehaviourinthecommunity.ParentingworkersattheyouthoffendingteamandtheircolleagueshavebeentrainedinarangeofTriplePparentinginterventions.TheseniorpractitionercoordinatesthedevelopmentanddeliveryofTriplePatLevel�and4,andconvenesregularmeetingsofTriplePpractitionersinWestminster.

Childandadolescentmentalhealthservices(PaddingtonGreen)offerTriplePtoparentsofteens,pre-teensandchildrenwithdisabilities.

Multi-agencystaffinthechildren’scentreshavebeentrainedtodelivertheMellowParentingprogrammetoparentsofunder-fives.Thiscourseisdesignedtorunontwomorningsaweekfor14weekswithassessmentoverthreeweeks.


Case Study: Marlborough Multi-family groups AttheMarlboroughFamilyEducationCentre,anintensiveversionofthemulti-familymodelavailabletoschoolsisusedforthemostcomplexfamiliesreferredbyschools.Thegroupsarerunonfourmorningsaweekbyamultidisciplinaryteam.Eachchildhasbehaviouraltargetstofocusattentiononkeybehaviouralpatternsthatcanpromotehealthyfunctioningandsupportthechildasanindependentlearner.Thusfamilieshelpfamiliesandsupportandchallengearekeycomponents.Agrandmothersaid:“IthoughtIkneweverythingtherewastoknowaboutparentinguntilIcometotheMarlborough.IlearntherehowtobeaparentagainandwithoutthesupportoftheotherfamiliesIwouldneverhavedoneitandthesekidswouldhavebeenincare.”

Parentsofpupilswhoarenotinschoolarekeygroupstoengagetopreventanti-socialbehaviour.AnArabic-speakingworkermeetswithhard-to-reachArabparentsofpupilswithoutschoolplacestoidentifyandresolvetheunderlyingissues.

Atoolkitforschoolsaboutusingparentingcontractsforbehaviourhasbeenupdated,andasecondedbehavioursupportteacherissupportingimplementationinschools.

PlansforFamilyAssessmentandInterventionTeamsforthe�%offamilieswhoaremostinneedinWestminsterareinhandwiththeaimoftheteamsbecomingoperationalfromJanuary�009.

4.IntensiveSupport/StatutoryInterventionWhereparentshavebeenunwillingtoengagevoluntarilyinaddressingtheirchild’santi-socialbehaviour,schoolsandregisteredsociallandlordscanapplyforparentingordersforbehaviour,throughthebehavioursupportserviceandtheyouthoffendingteam.Theresultingordercompelsparentstoattendaparentingprogramme.

Level 4 Case Study: family intervention Project (fiP)TheFamilyInterventionProject(FIP)worksintensivelywithuptotenfamiliesknowntotheAcceptableBehaviourContractTeam.Itaimstopreventfurtheranti-socialbehaviour,anASBO,criminalisationandlossoftenancies,tocreatesafetyforthefamilyandthecommunityandpreventlegalaction.Familiesaresupportedandchallenged,abehaviourcontractisdrawnup,andservicesareofferedthroughintensiveoutreachinthehomeorinsupervisedcommunityaccommodation.WhenMrsYwasissuedwithanevictionnoticesheacceptedareferraltotheFIPtogetsupportwithherson’santisocialbehaviourontheirestate.Sheandherfourchildrenhaveahistoryofdomesticviolenceandsubstancemisuseandhavebeenknowntomentalhealthservices.AdedicatedworkerisworkingcloselywithMrsY,sortingoutletters,bills,arrears,homerepairsandgrantapplications.Sheattendsparentingclassesattheyouthoffendingteamandsheandherpartnerareopentomoreintensiveindividualparentingwork.TheFIPkeyworkervisitsthefamilyweeklyandensuresthecontractisbeingkeptandliaiseswithallrelevantagencies,includingHousing,whosuspendedlegalactionwhilstthefamilywaswiththeFIP.



StaffinagenciesworkingatLevels�and4havebeentrainedtorunarangeofgroupandindividualTriplePparentingprogrammes,andbriefingsessionsforreferrershavetakenplace.Arollingprogrammeofgroupsisplannedfor�008.Parentswhoareunableorunwillingtoengagearegivenenhancedsupportonanindividualbasisandtherearemodulesforcopingwithstress,partnersupport,managinganger.

ATriplePpilotprojectrunningacrossthechildren’scentres,extendedschoolsandchildren’ssocialcareservicesisbeingplanned.

PositiveParentinginWestminster>astrategicapproachtosupportingparents�008-10 �0


�1 PositiveParentinginWestminster>astrategicapproachtosupportingparents�008-10

APPENDIX 2: WHAT IS POSITIVE PARENTING?1

Westminsteraimstosupportparentingstyleswhicheffectivelypromotechilddevelopmentandmanagechildbehaviourinconstructiveandnon-hurtfulways.Weknowfromresearchthatchildrenwhogrowupwithpositiveparentingstylesaremorelikelytodevelopappropriateskillsandselfesteem,andarelesslikelytodevelopemotionalorbehaviourproblems.Therearefivekeyaspectstopositiveparenting:

1.Ensuringasafe,stimulatingenvironmentChildrenneedasafe,stimulatinghomeenvironment.Parentscanthenbemorerelaxed,andyoungchildrencanexplorewithlessriskofbeinghurt.Aschildrengrowoldertheyneedtolearnhowtosafelytakeonmoreresponsibility.Parentsalsoneedtoencouragethemtobecomeinvolvedinorganised,meaningfulactivitiesatschoolandelsewhere,wherethereisappropriatesupervision.Adequatesupervisionmeansknowingwhereachildisandwhattheyaredoing,athomeandwhentheyareawayfromhome.

�.CreatingapositivelearningenvironmentParentsneedtobeavailabletochildrenwhentheyneedhelp,careorattention.Encouragementandpositiveattentionhelpmotivatechildrentolearn,andsignalparentalapprovalandpleasure.Olderchildrenneedtofeelvaluedastheystrivetotakeonadultresponsibilities.

�.UsingassertivedisciplineAssertivedisciplineinvolvesbeingconsistent,actingquicklywhenchildrenmisbehave,andteachingchildrentobehaveinanacceptableway.Childrenthenlearntoacceptresponsibilityfortheirbehaviour,tobecomeawareoftheneedsofothers,andtodevelopself-control.Theyarealsolesslikelytodevelopbehaviourproblems.Aschildrengrow,itisimportantthatparentsinvolvetheminnegotiatingwhattherulesandresponsibilitiesmightbe,andwhatprivilegestheycanexpecttoenjoyinreturn.

4.HavingrealisticexpectationsParents’expectationsoftheirchilddependonwhattheyconsidernormalatdifferentages.Childrenneedtobedevelopmentallyreadytolearnnewskills,andproblemsarisewhenparentsexpecttoomuchtoosoon.Onsetofpubertymayaffectbehaviourandpeerpressuremaybecomeanissue.Itisimportantparentstalktoeachother,arerealisticaboutrisksassociatedwithincreasingfreedom,andensuretheirteenagerslearnhowtodealwithtemptationsthatmayleadtoundesirableconsequences.Itisalsoimportantforparentstohaverealisticexpectationsofthemselves.

�.TakingcareofoneselfasaparentParentingiseasierwhenpersonalneedsforintimacy,companionship,recreationandtimealonearebeingmet.Ifparents’ownneedsarebeingmet,itismucheasiertobepatient,consistentandavailabletochildren.

1AdaptedfromTriplePparentworkbooks


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Strategy and Performance (Children and Young People)Westminster City Hall 13th Floor, 64 Victoria Street, London SW1E 6QPFor further information please contact S&[email protected]

Main Switchboard 020 7641 6000 www.westminster.gov.uk

© Westminster City Council 2008


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