philadelphia police department directive 7 · 2018. 10. 29. · b. police radio will provide...

PHILADELPHIA POLICE DEPARTMENT DIRECTIVE 7.1

SUBJECT: POLICE RADIO

INDEX SECTION TITLE PAGE NUMBER

1 Policy 1

2 Procedures 1

3 Broadcasts and Services 8

4 District Control Numbers (DC#s) 10

5 Issuance and Repair of Radio Equipment 10

6 Disposition Codes for C.A.D. System 10

7 Differential Police Response (DPR) 12

8 Mobile Data Computer (MDC) 13

9 Requests for Compact Discs (CDs) and/or 15

CAD Messages

Appendix “A” Cancelling Radio Assignments

Appendix “B” Foreign Language Translator Service

Appendix “C” 800MHZ Radio Inter-Operability Policy and Procedure

For Inter-Departmental Radio Communications

Appendix “D” Underground Communications RE: Southeastern

Pennsylvania Transportation Authority (SEPTA)

Issued Date: 03-08-13 Effective Date:03-08-13 Updated Date: 07-21-16

DIRECTIVE 7.1 - 1


SUBJECT: POLICE RADIO PLEAC 3.3.1, 3.3.2(a,b,c), 3.3.4 1. POLICY A. Police Radio will receive the complaints and requests of the public through the use of the telephone number 9-1-1. Police Radio, through the use of the Computer-Assisted Dispatch (CAD) system, will dispatch police by order of priority during all tours of

duty (PLEAC 3.3.1). B. Police Radio will provide support services to all district/unit personnel of the Philadelphia Police Department as needed. C. The district where the complainant is located should be responsible for handling the initial assignment and report. The district of occurrence will assist with the investigation along with the responsible investigating unit. In cases where the complainant is at a medical facility outside the city limits, the closest district will be responsible for the initial assignment and report. D. POLICE PERSONNEL WILL NOT REQUEST COMMAND DECISIONS FROM POLICE RADIO. POLICE RADIO IS A SERVICE FUNCTION ONLY! E. Police Radio has the capability of immediate playback of recorded emergency telephone and radio communications while it maintains a continuous recording of radio transmissions and emergency telephone communications to and from Police radio. (PLEAC 3.3.2) 2. PROCEDURES A. Radio Dispatchers will: 1. When broadcasting assignments, Dispatchers shall broadcast the Unit number, location, whether the call is an Emergency Call for Service (i.e. Assist or Priority 1) or Non-Emergency Call for Service (Priority 2 to 6), the priority number and the nature of the incident. The assignment will be broadcast at least three (3) times using this format:

Issued Date: 03-08-13 Effective Date: 03-08-13 Updated Date: 11-24-15

DIRECTIVE 7.1 - 1

NOTE: Dispatching the emergency level of each assignment is necessary for officers in the field to determine the appropriate driving mode to respond to the assignment. Dispatchers may also upgrade any assignment as deemed necessary. For example, if the dispatcher feels that a specific assignment based on the 911 call(s) and/or information received that would typically be classified as a Priority 2 or lower should be responded to as a Priority 1, the dispatcher has the discretion to upgrade the call and can instruct the unit to respond as a Priority1. 2. Give supervisors the assignment when police fail to respond or no police are available. 3. Assign “back up” personnel as needed or requested. Notify a supervisor when “back up” personnel are not available and dispatch assignment.

*2 4. Broadcasting Reports of Crime/Flash Information a. When broadcasting crime/flash information from (1) a police officer, (2) a caller who provided their name or (3) flash information relating to any Homicide, Sexual Assault, Robbery, Aggravated Assault, Burglary, Theft, Auto Theft or Arson, the dispatcher will advise responding officers that the, “Flash Information is verified.” b. When broadcasting flash information for all other incidents and the caller cannot be identified (i.e. anonymous), the dispatcher will advise responding officers to, “Use caution, this information is not verified.” NOTE: For purposes of this directive, the following definitions shall apply: Information from an Anonymous Source shall include all calls where the name of the actual caller is not provided or cannot be confirmed. Confidential Caller Information (CCI) is not sufficient to identify the actual caller.

UNIT NUMBER

LOCATION EMERGENCY or NON-EMERGENCY

PRIORITY CODE

NATURE OF ASSIGNMENT

1931

6364 Drexel Road

Non-Emergency

Priority 2

Domestic Incident

2623

500 W. Girard Ave

Emergency

Priority 1

Assist Officer

3511

261 W. Olney Ave.

Emergency

Priority 1

Robbery in Progress

DIRECTIVE 7.1 - 2

Verified Flash Information is flash information with an indication of reliability with the capability to test the caller/informant’s knowledge or credibility. This includes (1) flash information from a law enforcement officer, (2) flash information from a caller who has identified themselves, and (3) flash information relating to any Homicide, Sexual Assault, Robbery, Aggravated Assault, Burglary, Theft, Auto Theft or Arson. B. Broadcasting Protocol for Assist Officer Call 1. The handling of Assist Officer calls is one of the most difficult jobs for a dispatcher. The dispatcher must get help to the officer in need without stripping districts and divisions of officers who want to help a fellow officer. 2. There is also extreme danger to other officers and the general public when officers respond to an Assist Officer call in Emergency Driving Mode. 3. For these reasons, the following additional protocols shall be followed in Assist Officer calls: a. With an Assist Officer Call, the divisional Police Radio Dispatcher shall broadcast the Assist on the radio band of occurrence and “J”. The “J” Band Dispatcher shall broadcast the Assist over the closest adjoining districts, as well as “J”, “T”, and “M” bands. The dispatcher shall use “Assist Officer” as the nature of assignment. b. The dispatcher will assign a supervisor from the district of occurrence. If none are available, assign a supervisor from the nearest district to respond. 4. The first responding officer will notify Police Radio of arrival and determine if additional resources are needed to respond. a. If additional resources are needed, the divisional Police Radio Dispatcher shall broadcast the assist on the radio band of occurrence and “J” Band. The “J” Band Dispatcher shall broadcast the Assist over the original group of bands listed above plus the next closest adjoining districts, as well as “J”, “T” and “M” bands. The dispatcher shall use “Assist Officer” as the nature of assignment. b. Radio Dispatchers will keep the Assist Officer Call open until no additional resources are needed. The terms “First Assist”, “Second Assist”, or “Third Assist” will not be used.

DIRECTIVE 7.1 - 3

c. The determination to broadcast the assist over additional bands will be made when the first responding officer and/or the assigned supervisor confirms the need for more resources at the scene. The Police Radio supervisor or “J” Band dispatcher may determine to broadcast the Assist over additional bands based on the information coming from the scene. d. The first responding officer will maintain contact with Police Radio until a supervisor arrives at the scene. 5. The assigned supervisor will keep Police Radio informed about the incident and the need for any additional resources. a. The assist will not be broadcasted to bands, other than those listed above, unless the on-scene supervisor makes the request. By this time, the on-scene supervisor should be requesting specific resources, such as, Canine, MIRT officers, and/or Wagons. 6. Any officer or supervisor on-scene can resume the Assist via Police Radio. C. Founded Officer Shot or Severely Injured Calls 1. In the event an officer is shot or seriously injured, the following additional protocols shall be followed: a. If additional units or equipment are requested by the first supervisor on the scene or by responding officers, the units and equipment will be dispatched to respond in Emergency Driving Mode. b. Once the highest ranking supervisor on scene has resumed the Assist Officer Call and provided the location of a staging area, all units responding from the division of occurrence, bordering districts, and any Citywide Units shall be dispatched to respond to the staging area in Non-Emergency Driving Mode, unless otherwise upgraded by the highest ranking supervisor on location. c. Any additional units or equipment requested will be directed to the staging area in Non-Emergency Driving Mode unless otherwise upgraded by the highest ranking supervisor on location. D. Police personnel will: 1. Acknowledge assignments/messages by responding with complete unit number and the term "O.K." 2. Respond without delay notifying Police Radio of arrival by responding with complete unit number and the words "On Location."

DIRECTIVE 7.1 - 4

3. Upon completing assignment, return to service by responding with complete unit number, disposition code, and the words "Back in Service." E. Additional Responsibilities: 1. Personnel will carry hand-held radios at all times. The radio will be attached to their belt by the use of a belt loop. 2. When requesting acknowledgment by Police Radio, respond with complete unit number and await response. 3. If additional personnel/equipment are needed, inform Police Radio and describe the specific purpose for which they are needed (e. g., additional backup, highway wash down, etc.) 4. All sworn police personnel are required to respond to a radio assignment while in service no matter what district/unit they are assigned or type of patrol to which they are assigned. 5. When temporarily leaving their assigned division, personnel will switch to City- Wide "J" band. EXCEPTIONS: Officers involved in a pursuit who leave their division and officers who leave the city to assist or support an officer in a neighboring township will stay on their divisional radio band. 6. All City Wide Units operating in a specific Division shall operate on the Divisional Radio band, unless operating on such band would compromise officer safety or an ongoing investigation. 7. Personnel making a traffic stop will inform the radio dispatcher that he/she is stopping a vehicle, the officer's location, reason for stop, number of occupants (with description when possible) and pertinent information on the vehicle stopped. UNDER NO CIRCUMSTANCE WILL JARGON SUCH AS “OCCUPIED 2X, etc.” BE USED. F. Lost or Stolen Radios and/or Equipment 1. Personnel are responsible and financially accountable for stolen, lost, or damaged radios and radio equipment where circumstances indicate the officer was negligent.

REDACTED - LAW ENFORCEMENT SENSITIVE

DIRECTIVE 7.1 - 5

b. If the radio is not found the involved officer will: 1.) Notify the appropriate Operations Room Supervisor 2.) Make out a Complaint or Incident Report (75-48) 3.) Notify the Detective Division of occurrence 4.) Notify the Mobile Communications Unit c. Damaged or defective radios and/or radio equipment will be taken to the Mobile Communications Unit accompanied by a memo from the appropriate Commanding Officer. Mobile Communications will not accept a damaged radio unless accompanied by a memo which outlines how the radio was damaged. 2. The appropriate ORS or Unit supervisor will also notify the Mobile Communications Unit of all lost or stolen radios. 3. Mobile Communication will notify district/units of deletion from inventory and will update the Radio Control Logs (75-507). G. Police personnel will not: 1. Use first names, surnames or nicknames over Police Radio. 2. Provide false or misleading information to Police Radio. 3. Fail to respond to an assignment while in service. 4. Interfere with radio broadcasts and/or tamper with equipment. 5. Violation of Section 2-G, 1, 2 or 3 may result in disciplinary action. Violation of Section 2-G, 4 subjects an officer to dismissal. H. Operations Room Supervisor (ORS) Responsibilities: 1. Be responsible for the security and issuance of hand-held radios to personnel under their supervision and record issuance on a Portable Radio Control Log (75-507).

2. Send the Unit-Radio ID Availability Report (SEND/RADP/264) to Police Radio each tour of duty. Provide the status, radio identification number (not property number), and assignment of all police personnel. This will be done as soon as possible before the start of the tour, but no later than 15 minutes into the tour.


DIRECTIVE 7.1 - 6

3. Dispatch police personnel by calling 9-1-1 and utilize telephone number 215-XXX-XXXX for administrative functions. 4. Indicate substitute vehicles used in place of regular patrol vehicles on the Unit Radio ID Availability Report preformatted computer screen. Substitute vehicles will be identified by their regular patrol vehicle number.

5. Any changes of vehicle or radio assignments during the tour of duty will be sent to Police Radio using the Unit-Radio ID Availability Report.

6. Refer to Appendix "A," Section 3-A of this directive for additional responsibilities. I. Detective Division/Special Unit Supervisor Responsibilities: 1. Be responsible for the security and issuance of hand-held radios to personnel under their supervision and record issuance on a Portable Radio Control Log (75-507). 2. Send the Unit-Radio ID Availability Report (SEND/RADP/264) to Police Radio on each tour. Provide the status, radio identification number (not property number), and call-number assignment of all personnel. This must be done as soon as possible before the start of the tour and no later than 15 minutes into the tour. Whenever a radio is assigned to personnel at any other time during a tour of duty, it is the responsibility of the Detective Division Supervisor or the Special Unit Supervisor to ensure that Police Radio is immediately updated with the particular radio identification number and the Detective or Special Unit call-number assignment. J. Radio Complaints from Outside the City 1. The Radio Room ORS or dispatcher will determine the nature of the problem and location of occurrence, and will direct the complainant to the appropriate agency dependent on the information received. 2. Exceptions: a. The Radio Room ORS or designee must advise a complainant that they should report any incident that will require the complainant's signature to the pertinent police district/unit in person (e. g. Missing Persons). b. Reports of recovered property and all recovered autos should be reported in person to the complainant’s local police department. The appropriate NCIC “Locate” message will then be sent to our Department for approval.

DIRECTIVE 7.1 - 7

______________________________________________________________________________ 3. BROADCASTS AND SERVICES A. SPECIAL BROADCASTS 1. Assist Officer – Where a police officer or other person is in danger of death, serious bodily injury or if riotous conditions exists which the police can no longer control. 2. Priority Override Button – May be used to call for assistance in a life threatening or riotous situation, when immediate contact with Police Radio is needed or when an officer cannot get through to Police Radio by using the “Push To Talk” button. Other examples for use of the “Priority Button” may include: crimes in progress, serious accidents, hospital cases, supervisors wanting to call off a pursuit etc., or any time an officer feels they must have the airwaves. When using the “Priority Button”, an officer should press the “Orange Button” located on the top of the radio and then use the “Push To Talk” button. Anyone transmitting at the time of the Priority will be pre-empted. NOTE: In all cases of accidental activation of the Priority Override Button, the Officer will supply their badge number to the Dispatcher. 3. Police Pursuits - The emergency operation of a police motor vehicle to apprehend suspects as defined in Directive 9.7, “Safe Operations of Police Vehicles”. 4. Priority - Where immediate contact with Police Radio is needed. All units will cease non-emergency broadcasts until Police Radio resumes normal broadcasts. 5. Flash Information - A unique description enabling police to apprehend a suspect while he/she is fleeing the scene. (To be effective, it must be given quickly and will be repeated as often as possible.) 6. General Radio Message (GRM) - The rebroadcast of pertinent information describing, in detail, previous crimes, wanted or missing persons, or articles that are of special interest to police. a. Complete all pertinent blocks of Radio Memorandum Form (75-611). Type or print all information. NOTE: The line marked "Call Taker's Name" refers to the Radio personnel to whom the police officer is providing the information taken from the Radio Memorandum.

DIRECTIVE 7.1 - 8

c. The Radio Memorandum will be turned over to the investigating unit, where applicable. 7. Quips - Short broadcasts used to emphasize particular subjects or to enhance police services. B. ROUTINE BROADCASTS 1. Lunch - Police personnel will be returned to service by Police Radio at the end of the 30-minute period. Only one-person vehicles and emergency patrol wagons (EPW) will be permitted "Out-of-Service” lunch intervals. Personnel will not go "out-of-service" for lunch during school crossing times. 2. Report - An officer is required to contact the Operations Room by phone. The officer is "In-Service." 3. Headquarters - An officer will report to their headquarters immediately. The officer is "Out-of-Service". C. SPECIAL SERVICES 1. Translation Service - Foreign language translation service provided through Police Radio. (See Appendix "B") 2. National Crime Information Center (NCIC) and Bureau of Motor Vehicle (BMV) checks - To identify individuals, vehicles, etc., accessed first via a Mobile Data Computer (MDC), otherwise through Police Radio. D. ALTERNATE ELECTRICAL POWER SOURCE (PLEAC 3.3.4) 1. The Communications Center utilizes an alternative source of electrical power that is sufficient to ensure continued operation of emergency communication equipment in the event of the failure of the primary source. 2. An emergency generator, located within a secured area of Police Headquarters, starts automatically in the event of the failure of the primary power source.

*1 3. An inspection and test of the alternative power source will be conducted at least one time a month by the City of Philadelphia, Public Property Department.



DIRECTIVE 7.1 - 9

4. DISTRICT CONTROL NUMBERS (DC#) A. District Control Numbers (DC#) are generated by Police Radio for most assignments. These are transmitted via computer to the district/unit of occurrence. 5. ISSUANCE AND REPAIR OF RADIO EQUIPMENT A. The Mobile Communications Unit will record and issue all radios and radio equipment to district/units. Radios will be assigned by property number to districts/units. The Radio Control Log (75-507) listing radio assignments will be maintained and updated by Mobile Communications. B. Defective hand-held radio equipment including belt loops will be submitted for repair to the Mobile Communications Unit, Room 106, Police Headquarters daily. Damaged or defective equipment must be accompanied by a memorandum from the commanding officer of the district/unit requesting repairs/replacement. 6. DISPOSITION CODES FOR C.A.D. SYSTEM A. Responding Officer will: 1. After responding to a complaint or incident, the assigned officer will provide Police Radio with the proper disposition code. Only one disposition code may be used per assignment. Use the disposition schedule described below. 2. After providing the proper code, inform Police Radio of your availability for service. EXAMPLE: “187 Car, put me back in service, Gone on Arrival.” (Equivalent Code - GOA) B. Police Radio will assign an appropriate 3-letter disposition code. C. Disposition Code Schedule: Code Definition ARR Arrest An apprehension has been made on the assignment.


DIRECTIVE 7.1 - 10

DBP Dispersed A disorderly crowd dispersed by police without incident. by Police FAL False Alarm Alarm activated in the absence of an emergency to which the police must respond. FAF False Alarm Alarm activated to alert police of a fire, where no fire is of Fire present (used for defective or tripped alarms only) GOA Gone on Complainant had gone before police arrived. Arrival HCN Hospital Case The complainant was transported to the hospital by No Action someone other than the police. IVU Investigate The investigation of a vehicle which appears suspicious Vehicle and is unoccupied by any person(s). Unoccupied NFA Not a False Alarm activated to alert police to actual burglary/robbery Alarm or due to weather conditions, power outage, or extraordinary circumstances. REF Referral Complainant was referred to another agency for assistance. RTF Report to An assignment requiring a 75-48 that does not fall into Follow any other disposition category. NAT Necessary To be utilized by the call taker to close HCINFO or INFO Action Taken calls only. TVR Traffic Traffic citation issued. No other action taken. Violation UNF Unfounded When an assignment proves to be totally groundless in that no offense, complaint or incident was committed or attempted. Never use when an officer takes any action at the location. A 75-48 is not required. WAR Warrant Complainant advised to secure private criminal complaint. Advised SHN Shooting Whenever police personnel respond to a shooting with no Incident-No Victim victim and it is determined that a shooting has occurred through physical evidence, property damage and/or witness statements.

DIRECTIVE 7.1 - 11

7. DIFFERENTIAL POLICE RESPONSE (DPR) A. Purpose 1. The Differential Police Response Unit’s (DPR) function is to respond, over the phone, to certain incoming complaint calls received by Police Radio, thereby releasing patrol officers to service more serious complaints. NOTE: When any sworn officer receives a complaint requiring police action, the complainant WILL NOT be referred to the DPR unit. The officer WILL handle the complaint directly. B. Police Radio personnel receiving a call for service will: 1. Ascertain the nature of the complaint. 2. Determine the appropriate type of response, either immediate (crimes in progress) or delayed (DPR). 3. If a delayed response is appropriate, advise the caller that DPR Unit personnel will return their call to complete the report. C. DPR Unit personnel will: 1. Interview the complainant by phone and complete a 75-48, if needed. 2. Submit 75-48 to the Reports Control Unit (white and yellow copy.) The Reports Control Unit will review and send yellow copy to pertinent district/unit. 3. Maintain pink copy of 75-48 for 90 days. 4. Process DPR assignments and transmit to pertinent district/detective division via computer, generating a DPR general message or Vehicle Theft Report (75-71). NOTE: Stolen vehicle messages to PCIC will be prepared by the district of occurrence as well as any supplements to the 75-71. DPR assignments requiring an Investigation Report (75-49) will be investigated by the district/detective division of occurrence. Investigative units/divisions must furnish DPR with a control number upon receiving a DPR general message. D. Assignments handled by the DPR Unit include:

DIRECTIVE 7.1 - 12

1. Graffiti Complaints (Except Religious 14. Report of Thefts under $10,000 2. Institutions, Schools or City Property) 15. Vendor Complaints 3. Harassment Complaints 16. Lost/Stolen Vehicle Tags 4. Fire Hydrant Assignments 17. Narcotics Sales - Inside Building 5. Landlord/Tenant Disputes 18. Other Complaints/Info/Questions 6. Lost/Missing Property (Not requiring a Police Officer) 7. Neighbor Disputes 8. Attempted Vehicle Thefts 9. Short Dumping (Not in progress) 10. Barking Dog 11. Animal Complaint (Except vicious dogs) 12. Dog Bites (not necessitating transportation to a hospital) 13. Vandalism/Destruction of Property (Except Religious Institutions, Schools, or City Property) NOTE: DPR does not handle ANY incidents that are “IN PROGRESS.” E. In addition to the assignments listed in the above paragraph, DPR will also handle the following for complainants calling from outside of the city: 1. Stolen Vehicle Reports 3. Fraud 2. Motel/Hotel Burglaries 4. Thefts over $10,000 8. MOBILE DATA COMPUTERS (MDC) A. The Mobile Data Computer (MDC) is to be used by NCIC/MDC certified personnel for official law enforcement purposes only. No messages of a personal nature will be sent over the MDC. 1. If an MDC is not working, the assigned officer will notify their radio dispatcher. 3. If the MDC is damaged, in addition to #2 above, a 75-48 will be prepared and submitted to the ORS describing the damage. The ORS will ensure that DC numbers are obtained and the report is properly coded. B. MDC Security 1. If the police vehicle is equipped with an MDC, the authorized operator must sign on.


DIRECTIVE 7.1 - 13

2. Every MDC transaction and response is logged, saved, and traceable to the officer who initiated it. 3. Every transaction and message on the MDC can be subpoenaed by the courts and/or private attorneys. 4. Every message sent over the MDC is to be work-related and professional. Inappropriate language or comments are strictly prohibited. C. Installation and repair of Mobile Data Computers (MDC): 1. All requests for MDC installation will be made by memorandum through the chain of command to the Commanding Officer, Communications Division. NOTE: Only Verizon technicians are authorized to perform any type of maintenance or repair of the MDC equipment. This includes the installation or removal of parts or any reprogramming. Any intentional misuse or damage of MDC equipment is in direct violation of the Police Disciplinary Code and violators are subject to disciplinary action. D. Officer Safety 1. For officer safety, always pull the police vehicle out of traffic and come to a complete stop before using the MDC, unless the MDC operator is the recorder of a two-person vehicle. This applies in all cases, including PCIC/NCIC vehicle checks, responding to messages, and viewing messages. E. Training 1. Requests for MDC training will be made by contacting the Police Academy. 9. REQUEST FOR COMPACT DISCS (CD’S) / CAD MESSAGES A. Requests for Compact Discs: 1. All recordings are retained for a minimum of 40 days, or as required by law (PLEAC 3.3.2a). 2. All compact discs requests will be made by memorandum through the chain of command to the Commanding Officer, Communications Division. All outside request will be via court order (PLEAC 3.3.2c)


DIRECTIVE 7.1 - 14

3. On emergency requests, the appropriate Commanding Officer should contact the Commanding Officer, Communications Division by phone as soon as possible. These requests will be handled on a priority basis. 4. All recordings are stored in a locked room within the Police Communications Center. Recordings will be stored electronically in a secure password protected environment, only accessible by authorized personnel. (PLEAC 3.3.2b) B. Requests for CAD Messages, Incident History, or MDC messages: 1. CAD messages, MDC messages, and Incident History information is stored for approximately five (5) years from date of the incident. 2. All requests for CAD messages, Incident history and MDC messages will be made by memorandum through the chain of command to the Commanding Officer, Data Processing Unit, or sent via computer message (SEND/PCBP/182). RELATED PROCEDURES: Assist Officer 83, Electric Intercept of Police Calls Assist Officer 224, Operation of the M-PA Two-Way Scan Radio Emergency Plan 18, Police Headquarters Emergency Plan Memorandum 91-02, Transportation/Process of Certain Juvenile/Adult Offenders Memorandum 98-11, Escorts Memorandum 99-01, Enforcement of Philadelphia City Ordinance, Section 10-611: Sidewalk Behavior Directive 9.7 Safe Operation of Police Vehicles ______________________________________________________________________________ PLEAC - Conforms to the standards according to the Pennsylvania Law Enforcement Accreditation Commission

BY COMMAND OF THE POLICE COMMISSIONER FOOTNOTE GENERAL# DATE SENT REMARKS *1 1643 09-01-15 Deletion *2 9997 11-24-15 Addition

DIRECTIVE 7.1 - 15

PHILADEPHIA POLICE DEPARTMENT DIRECTIVE 7.1

APPENDIX “A”

SUBJECT: CANCELING RADIO ASSIGNMENTS _____________________________________________________________________________ 1. POLICY A. Only those assignments listed below may be cancelled and only as outlined below. THERE WILL BE NO EXCEPTIONS OR DIVERGENCE FROM THIS POLICY AND ITS PROCEDURES. B. Only district patrol supervisors (Sergeant/Lieutenant or above) will be permitted to cancel a radio assignment. The below assignments can be cancelled in two ways: either prior to going on patrol, or while on patrol. C. Because of the risk to patrol personnel and the lack of first-hand knowledge pertaining to specific districts, locations and the problems in each, Radio Room personnel WILL NOT be permitted to cancel any assignment without first obtaining the approval of the pertinent district patrol supervisor. _____________________________________________________________________________ 2. CANCELLED ASSIGNMENTS A. Only the following assignments may be cancelled when the corresponding time has elapsed since the last supplemental call:

Issued Date: 03-08-13 Effective Date: 03-08-13 Updated Date:


DIRECTIVE 7.1 - 1 APPENDIX “A”

3. PROCEDURE FOR CANCELING ASSIGNMENTS A. To view pertinent assignments, the Operations Room Supervisor (ORS) will: 1, Access the computer CAD system prior to the dismissal of the first roll call to determine pending assignments that meet the criteria in Section 2-A. 2. Enter RADQ, then select from the menu, Inquiry Screen #2 -IPS (Display Waiting Incidents) and follow the steps outlined in Computer Training Bulletin 90-2. 3. List pertinent incidents by number and type of assignment and provide them to the patrol supervisor working that tour of duty. 4. Add to the computerized Vehicle Out-of -Service Status Report (SEND/RADP/14), which is sent to Police Radio before each tour of duty, the names and badge numbers of all district patrol supervisors working that tour. This information will be placed in the remarks section of the message screen. B. Radio dispatcher will: 1. Prior to dispatching assignments that are eligible for cancellation, inform the pertinent patrol supervisor. 2. Provide all pertinent information relating to the call. Include: a. number of hours that have elapsed since last call b. number of calls to that location in the last 24 hours c. other useful information which will assist in making a decision to d. cancel or dispatch an assignment 3. If the assignment is approved for cancellation by the patrol supervisor, request their badge number before canceling. 4. Notify the Radio Room Supervisor who will void the assignment and enter the badge number into the remarks section of the CAD assignment. C. Patrol supervisor when canceling assignments after Roll Call will: 1. After the first Roll Call, check with the ORS as to the status of pending assignments which may be cancelled. 2. Determine whether any of the assignments meet the criteria for cancellation. Examine each incident carefully using good judgment and discretion.


4. Give the Radio Room Supervisor your badge number. D. Patrol supervisor when canceling assignments while on patrol will: 1. Determine whether a dispatched or pending assignment meets the criteria for cancellation. Examine each incident carefully using good judgment and discretion. 2. Inform radio dispatcher that the assignment may be cancelled. (Assignments given out while on patrol WILL be cancelled via handset or vehicle radio.) 3. Give the radio dispatcher your badge number.

BY COMMAND OF THE POLICE COMMISSIONER




APPENDIX “B”

SUBJECT: FOREIGN LANGUAGE TRANSLATION SERVICE 1. There is a new foreign language translation service available to all personnel. A. Foreign Language Line: 1. Over 125 languages and dialects are able to be translated by this system. 2. Adhere to the following procedures when utilizing this service: a. Know what information you are trying to obtain before contacting Police Radio by phone. b. Try to determine what language the subject is speaking. c. Contact Police Radio at 9-1-1. A radio room supervisor will set up a conference call with the interpreter service. d. When the Language Line Operator answers, give the language request (if the language is known, then say “known” followed with general information) and your badge number. The radio supervisor will give the Department ID number. e. The central operator will put the call through to the appropriate interpreter who will give their ID number. f. Tell the translator exactly what information you need. g. When the interpreter has received your request, give the phone to the subject. h. When the interpreter has secured the information, he/she will instruct the subject to return the phone to you. i. The interpreter will relay this information to you and await further requests. j. When you have concluded your use of the service say, "end of call."


DIRECTIVE 7.1 - 1 APPENDIX “B”

k. All such calls will be recorded. If an audio reproduction of this call is needed for reasons such as court, etc., inform the Radio Room Supervisor of this at the time of the call. The copy will be made available to you by Police Radio upon receipt of a memorandum approved by your Commanding Officer.


DIRECTIVE 7.1 - 2 APPENDIX “B”


APPENDIX “C”

SUBJECT: 800MHZ RADIO INTER-OPERABILITY POLICY AND PROCEDURE FOR INTER-DEPARTMENTAL RADIO COMMUNICATIONS 1. POLICY A. With the installation of the new 800 Mhz radio system, all city departments and agencies now have the ability to communicate directly with one another. This radio communications inter-operability is made possible due to the fact that all city departments have access to the below listed 800 Mhz radio talk groups. B. During an Emergency, Major Incident, or Special Event, personnel from one city department have the ability to switch to any of the above listed talk groups in order to communicate with someone from another city department. The above listed radio talk groups can also be enabled at any dispatch console at Police, Fire, Municipal Radio and the Airport Communications Center. During a multi-agency event, personnel from one city department or agency could request to speak to someone from another city department or agency, via a dispatcher, by switching to one of the above listed talk groups and making the request. C. All City 800Mhz radios are equipped with the above talk groups. For inter-operability purposes, the below two talk groups will be used. Which talk group used will depend on the type of incident described below: D. It will be the responsibility of the lead agency to notify the communications centers of all other involved agencies to ensure one of the above inter-operability talk groups is enabled. This decision is based on the type of incident. See the incident/lead agency list. 1. The below phone numbers will be used to contact the various communications centers within the city:




DIRECTIVE 7.1 - 1 APPENDIX “C”

2. PROCEDURE FOR USE OF THE INTER-OPERABILITY TALKGROUPS A. During a major incident, each involved department would maintain communications on their normal radio talk groups. At this point, neither department would hear the other’s broadcasts. However, when it becomes necessary for one department to communicate with another using the inter-operability talk group, the following steps would be taken: Example: (Police Incident Commander calling for Fire Incident Commander) 2. The supervisor or Incident commander would request to speak to a representative from the other department or agency. (i.e. Police IC calling for Fire IC) NOTE: THIS WOULD BE ACCOMPLISHED BY THE POLICE/FIRE DISPATCHER MAKING THE INITIAL CALL TO THE RESPECTIVE DISPATCH CENTER REQUESTING THE INTER- OPERABILITY CHANNEL BE ENABLED. During extended operations, the police commander would have to utilize another radio or assign an aide to monitor the inter-operability channel to alleviate the switching back and forth between channels. 4. If a representative was unable to be raised over the radio, the requesting department’s dispatch center could make contact by calling the other department’s dispatch center by phone and request a supervisor or incident commander to switch to the designated inter-operability talk group. (i.e. Police Communications center calling Fire communications center by phone to have the appropriate unit switch to the designated inter-operability talk group)





5. This communication would take place on a separate talk group and would not interfere with either department normal dispatch communications. 3. PROPER USE OF MODIFIED RADIO CALL SIGNS A. When using the inter-operability talk groups to communicate between departments or agencies, personnel will modify their departmental call signs or unit number to identify which department they are part of by preceding their call sign or unit number transmissions by first identifying their department by name. Also, each unit will end their call with the name of the communication center they are attempting to reach. Examples: “Police, CO 35 to Fire Radio” “Fire, Battalion 6 to Police Radio” “Emergency Management, EM1 to Police Radio” “Public Property, 506 to Fire Radio” 4. DEPLOYMENT OF COMMAND POST - 1 A. The Managing Director’s Mobile Command Post (CP-1), if deployed, will be responsible for monitoring the inter-operability talk groups upon arrival to any incident. At this time CP-1 personnel will act as the inter-operability talk group dispatcher. (CP-l is deployed under the guidelines set out in the Managing Director’s Directive No. 43 revised: Nov 25, 2000) B. Examples of types of events where the inter-operability Talkgroup would be activated: 1. Using the Managing Director’s Directive No. 43 (revised: Nov 25, 2000) as a guide, the following types of incidents would be incidents where the interoperability talk groups would be activated. Activation of the inter-operability talk group is at the discretion of the Incident Commander. TYPE OF INCIDENT LEAD AGENCY -Major Traffic Accidents involving major road closures Police -Major Transportation Accidents Fire -Major Prison Disturbance Police -Riots/Civil Disturbances Police -Terrorist Activity Police


-Major Water Main Break Police/Fire/Water -Airport Crashes or Incidents Fire -Bomb Incidents Police/Fire -Building Collapse involving death, injury, or persons trapped Fire -Drug Lab Discovery involving evacuations and/or explosion risk Police -Explosion Police/Fire -Fires, Two or more Alarms Fire -Major Flood Police/Fire -Major Hazardous Chemical Incidents Fire -Major Health or Biological Incidents Fire/Health -Major Service Outages Police/Fire/Water -Any Incident requiring a major response from several city agencies or other occurrence severely affecting the city’s response capability.




APPENDIX “D”

SUBJECT: EMERGENCY COMMUNICATIONS DVRS – DIGITIAL VEHICULAR REPEATING SYSTEMS ______________________________________________________________________________ 1. POLICY A. At the scene of any emergency incident involving the Southeast Pennsylvania Transportation Authority (SEPTA) underground system (subway, commuter rail, tunnel, platform), and/or oversize building or parking garage, the first officer on the scene will follow the guidelines outlined in Directive 4.1, “Responsibilities at Crime Scenes.” B. While on the scene of any incident involving the SEPTA underground system (subway, commuter rail, tunnel, platform) and/or an oversize building or parking garage who are experiencing diminished broadcasting or receiving of the 800 MHz radio transmissions, personnel will immediately notify Police Radio and request that the Digital Vehicular Repeating System (DVRS) and Septa Radios are transported to their location. ______________________________________________________________________________ 2. PROCEDURES A. UNDERGROUND INCIDENTS: 1. Police Radio will: a. Notify the Fire Communications Center (FCC), Municipal Radio, and where applicable, Southeastern Pennsylvania Transportation Authority (SEPTA), Port Authority Transit Corporation (PATCO) and AMTRAK via telephone as well as command personnel through the Everbridge Network (Mass Notification System) of the emergency. b. Maintain an open communications link between the pertinent involved agency/agencies throughout the incident (i.e., FCC, SEPTA, PATCO, AMTRAK and Municipal Radio). c. Act as a liaison between Fire Communications and Municipal Radio.


DIRECTIVE 7.1 - 1 APPENDIX “D”

B. TUNNEL, OVERSIZED BUILDING AND PARKING GARAGE INCIDENTS 1. Police Radio will: a. Ensure a Patrol Supervisor is notified and responds to the incident. b. Assign a Radio Room Supervisor and dispatcher to monitor all broadcasts. c. Act as a liaison between the FCC and other outside law enforcement agencies, if necessary. ______________________________________________________________________________ 3. EMERGENCY COMMUNICATIONS EQUIPMENT A. Digital Vehicular Repeating System (DVRS) 2. The following Districts and Units have Digital Vehicular Repeating System (DVRS) assigned: a. Police Radio b. 6th District c. 9th District d. Homeland Security e. Mobile Communications f. Swat g. Airport B. The Mobile Communications Unit has a supply of twenty (20) SEPTA Radios that have the capability of broadcasting underground provided that SEPTA Communications are operable. ______________________________________________________________________________ 4. DEPLOYMENT OF EMERGENCY COMMUNICATIONS EQUIPMENT A. Police Radio will dispatch District or Unit personnel who have DVRS to an incident for deployment.




B. If District or Unit personnel are unavailable to respond to an incident or have no personnel trained in the operation of the DVRS, Police Radio will notify the Mobile Communications Unit during business hours to respond to the incident with DVRS for deployment. C. The Mobile Communications Unit will bring twenty (20) portable SEPTA 500 MHz radios that can broadcast underground, provided SEPTA Communications is operable, to the scene of an underground incident within the SEPTA system. D. NON-BUSINESS HOURS AND WEEKENDS 1. During non-business hours and weekends when the Mobile Communications Unit is not in operation, a Radio Room Supervisor will take possession of the DVRS from the Commanding Officer’s Office Police Radio along with twenty (20) SEPTA 500 MHZ Radios, from Mobile Communications Unit, if needed, and the Radio Sign-Out Log. 2. The Radio Room Supervisor will respond to the incident with the equipment. Upon arrival, they will consult with the highest ranking supervisor and evaluate the need to use the SEPTA 500 MHz radios and/or to deploy the DVRS. ______________________________________________________________________________ 5. TRAINING A. In order to use the DVRS, police personnel must receive training from the Mobile Communications Unit on their use and operation. B. DVR training will be entered into the officers QIST file as certification that the officer received the required training. ______________________________________________________________________________ 6. RADIO INTERFERENCE A. If two or more DVRS are being used at the same incident, they must be on different channels. THIS IS EXTREMLY IMPORTANT! B. Failure to use different channels or not properly operating the DVRS, may cause interference in the radio system. ______________________________________________________________________________ 7. LOST OR STOLEN DVRS A. Lost or stolen DVRS will be reported immediately to the Radio Room Operations Desk at (215) XXX-XXXX. The Operations Desk will activate the “CALL ALERT” signal to aid officers in the recovery of the lost/stolen DVRS.


B. If the DVRS is not found the involved officer will: 1. Notify the on-scene Supervisor and report the loss to the ORS in the district of occurrence. 2. Prepare a Complaint or Incident Report (75-48) detailing the circumstances. 3. Notify the Detective Division of occurrence. 4. Notify the Mobile Communications Unit or Radio Room Operations Desk to turn the unit off. C. Damaged or defective DVRS and equipment will be taken to the Mobile Communications Unit accompanied by a memorandum from the pertinent Commanding Officer. Mobile Communications will not accept any damaged/defective DVRS unless accompanied by a memorandum outlining how the DVRS was damaged or became defective. D. The pertinent District ORS or Unit Supervisor will also notify the Mobile Communications Unit of all lost or stolen DVRS. E. The Mobile Communications Unit will notify pertinent districts/unit Commanding Officers of any deletion from inventory and will update the DVRS Control Logs (75- 507). ______________________________________________________________________________ 8. MAINTENANCE A. The Mobile Communication Unit personnel will perform a yearly Preventive Maintenance Check on all DVRS. ______________________________________________________________________________

BY COMMAND OF THE POLICE COMMISSIONER ______________________________________________________________________________


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