phd trends for 2015

26
TRENDS FOR 2015

Upload: phdfrance

Post on 12-Jul-2015

1.127 views

Category:

Marketing


2 download

TRANSCRIPT

Page 1: PHD trends for 2015

TRENDS FOR

2015

Page 2: PHD trends for 2015

HOW TO USE THIS REPORT THIS IS AN INTERACTIVE REPORT AND IS BEST NAVIGATED USING A MOUSE. It starts with a Table of Contents where you can jump to any topic of interest and has return buttons throughout. There are also many more information opportunities where you can click or hover your mouse to find out more.

TRENDS FOR 2015

Page 3: PHD trends for 2015

CONTENTS

WELCOME

KEY FACTORS OF CHANGE

2014 KEY TRENDS THAT WILL EVOLVE IN 2015

2015 TRENDS

CONTACT

TRENDS FOR

2015

Page 4: PHD trends for 2015

CONTRIBUTORS

ROBERT RAY MANAGING DIRECTOR PHD GLOBAL STRATEGY UNIT

VIRGINIA ALVAREZ EMEA INSIGHT DIRECTOR

VERA SIMPLICIO EMEA SENIOR INSIGHT MANAGER

LILIYA GRECHINA EMEA INSIGHT EXECUTIVE

CHELSEA HORNCASTLE EMEA INSIGHT MANAGER

TRENDS FOR 2015

CONSUMER BEHAVIOUR IS CHANGING RAPIDLY. AS CONSUMERS’ NEEDS, WANTS AND EXPECTATIONS EVOLVE, BRANDS NEED TO IDENTIFY NEW WAYS TO RESPOND SO AS NOT TO FALL BEHIND THE CURVE.

This presentation summarises our predictions for some of the key trends that will shape consumers, retailers and media over the coming year.

We will start by looking at key 2014 trends suggesting how they will evolve over the next 12 months. We will then explore 10 new trends to look out for in 2015.

INTRODUCTION

WE HOPE YOU ENJOY READING IT.

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

Page 5: PHD trends for 2015

TRENDS FOR 2015

CHANGING

CONSUMER

BEHAVIOURS

As our economies and environments evolve, consumer wants and needs shift creating main factors of change. The main identified 2015 factors of change include the conscious consumer, technological & digital lifestyle, multi-social behaviour, desire for personalised experiences and acceptant, collaborative attitude.

INFLUENCING

TREND ADOPTION

RATES ACROSS

COUNTRIES

The adoption of trends vary from country to country. The reasons are diverse, but two key attributes are Gross Domestic Product growth and the adoption rate of new technologies.

AFFECTING

MARKETING AND

ADVERTISING

A person spends 11.21 hours a day on various forms of media, of which 6.09 hours are online and 5.12 are offline. Consumers are also willing and welcoming products and services that are filling dead-time – with an increase in online, gaming and social behaviours.

KEY FACTORS OF CHANGE

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

Page 6: PHD trends for 2015

TRENDS FOR 2015

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

Sources: Future Foundation, eMarketer, The World Bank, United Nations

CHANGING CONSUMER BEHAVIOURS KEY FACTORS OF CHANGE

Consumers are finding basic needs ever more readily met as wealth and education rise.

As basic needs are meet, consumers satisfaction becomes more experiential and less materialistic. People are looking for greater personalised goods and services, as well as new and exciting experiences. Overall the European, Middle East and African market has 1,110 million consumers with increasing market confidence as GDP growth rates rise. In 2015, the World Bank predicts a 3.7% growth in GDP for Europe and Central Asia, a 3.6% increase for the Middle East and North Africa and a 5.1% rise for Sub-Saharan Africa.

Ageing and immigration are two key population changes impacting consumers.

People 60 years or over will double from 2013 to 2050 reaching more than 2 billion worldwide. The population might be ageing, but millions are now expected to live longer, healthier lives. Moreover, in 2013 1 billion of the world’s population were migrants, of which 214 million were international migrants. Although many of these people return home, they have an increased knowledge of the world and choice.

Technologies become more accessible, portable, versatile, multi-functional.

Technology is further accelerating the connected consumer, empowering them through instant communication and immediate information allowing users to practically accomplish anything on-the-go. In 2014 Europe, Middle East and Africa had 591.5 million internet users, up 25% from 2013. Many still fear the lack of privacy online, however the perceived benefits of modern networking generally trump such concerns.

NEXT BACK

Page 7: PHD trends for 2015

TRENDS FOR 2015

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

AFFECTING MARKETING AND ADVERTISING KEY FACTORS OF CHANGE

Sources: GlobalWebIndex, Future Foundation, eMarketer, Trendwatching.com

Increased Originality. As consumer attention becomes fragmented, brands are having to adopt original advertising to cuts-through. Traditional advertisement is becoming more and more creative to stand-out or help consumers in their every day lives.

Desire for greater human like interactions.

Big data analysis is crucial for brand success both on the data it can provide about its customers, as well as on how they can interact with consumers gaining mutual benefits. Consumers increasingly expect brands to become more human in how they interact – becoming almost friends – from personalised customer services to open communication to inviting consumer collaboration.

Greater presence across platforms in a uniform way. Social media allows brands to become present in consumer lives on their terms. It has changed the environment in ways brands can interact with consumers, with short-form content is being created in the hopes of becoming viral. Brands that do cut-through also attract consumer generated content, which personalises brand’s original content and are also shared online.

Nivea launched an initiative enabling parents to keep track of their kids at the beach, with a removable Bluetooth-enabled bracelet magazine ad to be used with a free mobile app.

Samsung over a five-day period in France, invited consumers to share the problems they had experienced with their mobile phones on social media using the hashtag #FailNoMore.

#alpronista: a campaign to encourage people to cook at home, where Dutch shoppers were sent a free food package, encouraged to cook a 3 course meal and share their efforts online.

NEXT BACK

Page 8: PHD trends for 2015

TRENDS FOR 2015

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

INFLUENCING TREND ADOPTION RATES ACROSS COUNTRIES KEY FACTORS OF CHANGE

Sources: GlobalWebIndex, Future Foundation, eMarketer, The World Bank, we are social

3,6%

-0,1%

4,7%

2,4%

1,9%

4,7%

3,7% 3,6%

5,1%

Europe & CentralAsia

Middle East andNorth Africa

Sub-SaharanAfrica

2013 2014 2015

PROJECTED GDP GROWTH Percentage change year-on-year

40%

27%

7%

47%

37%

9%

55%

44%

11%

Western Europe Central & EasternEurope

Middle East &Africa

2013 2014 2015

SMARTPHONE USER PENETRATION Percentage of population

Growth in GDP fluctuates across regions and countries.

New technology adoption rate variations across countries.

Media consumption and technological adoption are essential to understand the context of trends – for both manifestations, as well as penetration. In 2014, traditional media consumption is highest in mature internet markets, peaking at 56% in the Netherlands. Saudi Arabia and the UAE account for some of the largest mobile internet users, with people spending over 40% of their time online using mobile devices. Social media penetration also varies and is most prevalent in the UAE (80%), the UK (57%) and Turkey (45%).

With GDP slowly growing, consumer confidence is also improving. However, the rate in which countries are experiencing this increase varies. As a result, certain trends are more prevalent in different local markets. In countries with strong GDP growth, expect to see a stronger experiential trend presence. While in markets with slower GDP growth, anticipate a delayed experiential focus where 2014 discount and bargaining trends will still be prevalent.

NEXT BACK

Page 9: PHD trends for 2015

TRENDS FOR 2015

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

LAST YEAR, WE HIGHLIGHTED THE MAIN TRENDS TO WATCH OUT FOR IN 2014. TRENDS ARE BY DEFINITION ORGANIC, CONSTANTLY EVOLVING. HERE ARE THE 2014 TRENDS THAT WILL CONTINUE TO EVOLVE IN 2015:

2014 KEY TRENDS THAT WILL EVOLVE IN 2015

2014 TRENDS HOW THE TRENDS WILL EVOLVE IN 2015

The Polarisation of Luxury

The meaning of luxury has changed; genuine luxury must fight to retain the definition of rarity against more accessible forms such as designer high street items or gourmet ready meals.

Luxury Experienced

Luxury will become more experiential, with consumers spending more on luxurious, unique and personalised experiences than on luxury goods.

Exclusive Collaboration

Big name brands are collaborating in order to either maximise their impact on the market, or to enter markets where they previously had no presence.

Polarised Offerings

Moving beyond mere collaboration, big name brands will increasingly acquire and merge with unlikely partners in order to offer lower prices and greater value.

Consumers In Control

Technology and the social media revolution has forever transformed consumer demands and expectations of advertisers. They expect to be engaged in two-way dialogue and appreciate relationships of fair exchange.

Big Data & Increased Privacy Concerns

Consumers will become increasingly wary about the amount of personal data that firms seek to collect. Where data is provided, they will expect to receive something tangible in return.

Mobile Empowered Consumer Intuitive Technology

With consumers feeling the need to be connected anywhere and everywhere, brands will have plenty of opportunities to blend into this intuitive digital ecosystem.

The All-Purpose Mobile

Mobiles devices will continue to transform the way consumers perform a multitude of everyday tasks - from watching television, to seeking information, to making financial transactions.

The New 21st Century Family

Demographic and lifestyle changes are leading to a shift in family dynamics.

Accepting Today’s Modern Family

Family demographics will continue to change; the LGBT culture, for example, is becoming increasingly mainstream.

Page 10: PHD trends for 2015

TRENDS FOR 2015

POLARISED OFFERING LUXURY EXPERIENCED

Luxury continues to shift from the material to the experiential. Though this trend has been identified previously, its impact is becoming greater. Consumers want brands to provide exclusive experiences associated with their product or service. These experiences are an opportunity for people to share an exciting moment via social media, indulging their need for recognition.

In February 2014, Harrods partnered with British Airways to run an “In The Sky Catwalk” which featured Temperley London, Jimmy Choo and Stella McCartney. The 200 passengers were also offered champagne and food.

WHAT IT MEANS FOR BUSINESSES

Brands should consider how they can provide unique and exciting experiences, thinking about every moment that consumers come into contact with them. Social media applications should also be at the forefront of the experiences to leverage consumers’ social networks and encourage brand awareness.

In the long term, brands should move away from just offering new, exciting encounters to actual meaningful experiences.

As consumers became more focused on value, brands tried to establish their worth by collaborating with unlikely partners. As this trend continues to evolve, brands are now acquiring and merging with unexpected businesses. The hope is that the brand becomes more diverse in its offerings, increasing its attractiveness and cementing consumer loyalty.

OPI collaborated with Ace Hardware’s Clark+Kensington paint collection to develop a line of house paint colour palettes, each featuring six shades.

WHAT IT MEANS FOR BUSINESSES

Brands should consider how to use this additional value to appeal to new audiences, markets and/or categories. They should consider who they are trying to reach, what the ultimate goal of the collaboration is, and whether a new partnership is for the short or long term.

2014 KEY TRENDS THAT WILL EVOLVE IN 2015

Formerly “Exclusive Collaboration”

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

Formerly “The Polarisation of Luxury” Sources: eMarketer , FutureFoundation, GlobalWebIndex, Trendwatching.com

NEXT BACK

Page 11: PHD trends for 2015

TRENDS FOR 2015

THE ALL-PURPOSE MOBILE BIG DATA & PRIVACY CONCERNS

Whilst some consumers are willing to give personal information to a brand in return for added value (i.e. rewards or better services), others want increased transparency about how their information is being used, and more control over it. Consumers expect personalised customer experience and tailored products, however, they want to limit the information acquired by companies. People feel that they are losing control over their data and privacy. The increasing need for privacy has contributed to anonymous apps, such as Secret and Snapchat, gaining popularity over the last year.

In May 2014, Google launched a service enabling European residents to request that their public data be removed from online search results, instated after the European Union ruled that people should have a “right to be forgotten”.

WHAT IT MEANS FOR BUSINESSES

Brands should be more transparent about how data is collected, and how they are going to use it. Brands should also consider providing a real incentive to consumers to giving their personal information - i.e. making it clear what they stand to gain from providing it.

Mobile devices have become more integrated into consumers’ lives, and are now essential. In the last year, mobiles have been made increasingly secure (e.g. biometric fingerprints) and are equipped with cashless payment applications. However, a disconnect still exists between what mobiles are able to do, and how they are incorporated in everyday consumer interactions.

The Birds Eye pop-up restaurant in London offered diners the option of paying for their meal with a photo shared on social media using the hashtag #BirdsEyeInspiration. The concept was to promote the brand’s new premium range.

WHAT IT MEANS FOR BUSINESSES

Overall, brands should consider how mobile technology can help them attract, retain and interact with their customers. Consumers have embraced brands that have a fully-integrated and seamless mobile experience. However, they expect brands to offer mobile payment options as well. Moreover, mobile devices are also increasingly affecting how business operations can be done. This technology is providing businesses with cheaper, simple and mobile payment options and Point of Sales (POS) systems, etc.

2014 KEY TRENDS THAT WILL EVOLVE IN 2015

Formerly “Mobile Empowered Consumer Intuitive Technology”

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

Formerly “Consumers In Control” Sources: eMarketer , FutureFoundation, GlobalWebIndex, Trendwatching.com

NEXT BACK

Page 12: PHD trends for 2015

TRENDS FOR 2015

ACCEPTING TODAY’S MODERN FAMILY

Even though this trend has been around for years, it is starting to pick up speed. This past year, we have seen more countries pass laws that permit same-sex marriages, as well as brands starting to embrace and advocate for the LGBT community. However, this trend extends beyond the LGBT community – for example, women are increasingly involved in the workforce, and it is becoming more acceptable for dads to choose to be the primary caregivers for their children.

WHAT IT MEANS FOR BUSINESSES

Consumers want to see brands reflect the modern reality of what family is, thinking about dynamics and composition, etc. Brands can provide customised products or services to include different types of families, advocate for modern families and lifestyles, and portray the modern family in their marketing and advertising. In the future, expect this trend to expand and encompass the acceptance and inclusion of all modern lifestyles, not just the modern family.

2014 KEY TRENDS THAT WILL EVOLVE IN 2015

Formerly “The New 21st Century Family”

In February 2014, Facebook offered a new profile option that enables users to define their own gender. The brand recognises that gender extends beyond definitions of 'male' or 'female‘.

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

Sources: eMarketer , FutureFoundation, GlobalWebIndex, Trendwatching.com

NEXT BACK

Page 13: PHD trends for 2015

TRENDS FOR 2015 KEY TRENDS FOR 2015

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

WE HAVE SEEN WHICH 2014 TRENDS WILL STILL BE PREVALENT IN 2015.

In this section, we will take you through the 10 new trends that will help shape businesses in 2015.

The 5 trends are:

The Gaming Culture

Consumers will increasingly turn to gaming to fill downtime, or make everyday tasks more exciting.

001 The Multi-Social Consumer

Digital dexterity will continue to increase with the use of multiple social networks and communication methods becoming commonplace.

002

Content À La Carte

Consumers will continue to access media on their terms - at anytime, and anywhere.

004 Personalised Online Shopping

Consumers will experience a more seamless transition between online and in-store shopping as the two continue to merge. Online will focus on enhancing customer service.

005 Making It Mine

Consumers will increasingly take on the role of designer, directly impacting product design and innovation, as well as getting closer to the core materials of consumption.

003

NEXT

Page 14: PHD trends for 2015

TRENDS FOR 2015 KEY TRENDS FOR 2015

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

THE FOLLOWING 5 TRENDS ARE: Female Empowerment

Men are being called upon to work with women to challenge traditional gender stereotypes, and establish new gender aspirations.

006 Know-It -Alls

While consumers will continue to use the internet to harness information, they will become increasingly aware of the risks of providing personal data online.

007

Upgrading Health

Consumers will increasingly look for brands that will help them to live better and healthier lifestyles.

009 The Sharing / Collaborative Economy

Social media will continue to encourage the use of sharing services which allow people to find markets through peer-to-peer platforms, bypassing established channels.

010 Biometrics

Responsive systems, adaptive composition and remote-sensing technologies will continue to create an unconscious media collaboration instead of one-way audience consumption.

008

BACK

Page 15: PHD trends for 2015

TRENDS FOR 2015

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

THE GAMING CULTURE MEDIA TREND

As smartphones and tablets become more mainstream, consumers’ playing aspirations are predicted to also increase. The gaming industry is set to reach $83 billion by 2016, with online and mobile accounting for 55% of this growth.

People turn to games to fill downtime and to make mundane tasks more enjoyable. However, gaming is becoming more of an attitude, 'with consumers expecting more everyday tasks to involve playful interactions.

DESCRIPTION

Sources: eMarketer, FutureFoundation, GlobalWebIndex, Trendwatching.com

Toothsavers is a mobile app designed to help teach children the importance of brushing their teeth for at least two minutes twice a day.

Destination Unknown is an online game launched to allow potential travellers to explore destinations that can be reached from Amsterdam's Schiphol Airport.

At Pizza Hut, customers can, on an interactive screen projected on their table, design their own pizza and play games while waiting for their order.

MANIFESTATIONS WHAT IT MEANS FOR BUSINESSES

According to a Gartner report, “70 percent of blue chip companies will have at least one ‘gamified’ application by the end of 2014”. Games provide a platform to educate consumers and retain consumer engagement, with many applications that are yet to be explored. Even non-gaming brands should consider how they might adopt more playful approaches, including launching appropriate gaming apps, to engage with their target audiences.

Top countries ranked by average time

spent per day playing mobile games

among Android gamers:

001 NEXT BACK

51.8 minutes

47.1 minutes

40.8 minutes

38.5 minutes

ARE

STRONGLY

INTERESTED

IN GAMING:

47% 25%

10%

Page 16: PHD trends for 2015

TRENDS FOR 2015

002

Social media has changed both the way and the amount that people interact, providing consumers with platforms that let them share as much as they want, whenever they want to. The average internet user now has five social media accounts. As a result, people are sharing more opinions and moments of their lives. The biggest change is that they are now taking control over what they are sharing and becoming more aware of their social image and influence - people are even altering content or creating their own to reflect this.

DESCRIPTION

Sources: eMarketer , FutureFoundation, GlobalWebIndex, Trendwatching.com

#SwarovskiLook was a four-week global social media campaign which featured video tutorials, competitions and user-generated content, and each week a different blogger took charge, giving consumers an important role in the creative content of the campaign

Burberry revealed a digital innovation partnership with WeChat so that Burberry followers can view Burberry’s catwalk show at London fashion week and personalise pieces according to their preferences before ordering them.

Snickers responded quickly to the Suarez bite during the World Cup, providing people with a relevant and entertaining message to share across their networks.

MANIFESTATIONS WHAT IT MEANS FOR BUSINESSES

People want, and are actively engaging with, brand content that is meaningful, entertaining and relevant. However, brands should be aware that consumers consider social media to be a part of their personal space. Consumers will increasingly expect brands to use social media in more 'human' ways - undertaking more interactive campaigns and personalised marketing that invites the user to engage.

THE MULTI-SOCIAL CONSUMER CONSUMER TREND

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

NEXT BACK

THE MULTI-SOCIAL

CONSUMER TYPES OF SOCIAL MEDIA USERS AMONG THE ONLINE GLOBAL POPULATION

THE AVERAGE

INTERNET

USER NOW

HAS 5 social network accounts.

64%

57%

79% 11%

45%

66%

Page 17: PHD trends for 2015

TRENDS FOR 2015

003

In today’s world of mass consumption, consumers want to directly impact product design and invention, by getting closer to the core materials of production. With basic Do-It-Yourself kits, open source technology and 3-D printing, consumers are able to create new products and improve or personalise existing versions of the original product. There is also a desire to start from scratch - consumers can impact design within set boundaries, allowing them to transform the functions of everyday items to suit their personal tastes.

DESCRIPTION

Sources: eMarketer , FutureFoundation, GlobalWebIndex, Trendwatching.com

MANIFESTATIONS WHAT IT MEANS FOR BUSINESSES

By giving consumers the opportunity to create or customise a product, brands are reinforcing their engagement and opening up dialogues with consumers so that they may further understand their needs. In the future, consumers will increasingly want to co-create with businesses and offer their opinions. When consumers are allowed to play a bigger role in the brand, they will have a greater sense of belonging and loyalty.

MAKING IT MINE CONSUMER TREND

Fraemes offer a range of individually produced 3D-printed mobile phone covers where consumers can select their design. Consumers have the ability to choose the design, colour and text of their mobile phone covers.

In May 2014, Adidas announced the international rollout of a mobile app that will let consumers customize footwear with their own photographs from Instagram or another photographic platform, and then arrange its placement on a ZX Flux sneaker.

Levis offers customers the option to personalise their own jeans, shorts or jackets exclusively at the Levis’ Regent Street shop in London, which also provides a feeling of exclusivity.

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

NEXT BACK

Those who are

interested in a

service that

recommend food

based on my

personal health/

nutritional

requirements.

SOUTH AFRICA:

80% RUSSIA:

61% GLOBAL AVERAGE:

59% GERMANY:

32%

Page 18: PHD trends for 2015

TRENDS FOR 2015

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

004

Consumers increasingly have more choice over where, when and how they consume media. The screen of choice becomes dependent around the environment the person finds themselves in. Media is becoming more accessible through streaming and downloading content (music, event broadcasts, TV series and movies, etc.) – allowing consumers to access it whenever they want, and even on-the-go. As a result, there has been a rise in binge viewing - where consumers watch multiple episodes or films in one sitting. Consumers will seek more control over their viewing schedules, which extends beyond just media.

DESCRIPTION

Sources: eMarketer , FutureFoundation, GlobalWebIndex, Trendwatching.com, Warc

MANIFESTATIONS WHAT IT MEANS FOR BUSINESSES As more consumers choose digital platforms to access content, brands have the opportunity to deploy more targeted strategies and create content that is relevant for these platforms - from branded playlists to actual shows or music. This trend is expected to accelerate in the future, with consumers demanding a more seamless experience between devices in order to facilitate the transition from in-home viewing to on-the-go consumption.

BBC has announced that its iPlayer catch-up programmes will be made available for 30 days instead of only seven, which is good news for its 10.7 million daily users.

Vubooo is an app which aims to bring sports fans together within a virtual Football stadium experience. The app also allows users to interact with each other in real-time.

Beats by Dre launched a personalised music streaming app. The app allows users to select music genres they like, location and mood, creating personalised playlists based on the inputted data.

CONTENT À LA CARTE MEDIA TREND

NEXT BACK

THE INTERNET POPULATION WHO HAVE BINGED VIEWED TV:

82%

77%

71%

78%

72%

63%

Page 19: PHD trends for 2015

TRENDS FOR 2015

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

005

As incomes recover in Europe and continue to grow in emerging markets, online shopping is also increasing.

People’s shopping journeys are now both offline and online, with mobile playing a bigger role. Now more than ever, consumers expect services that have traditionally been constrained to in-store shopping, e.g. the ability to talk to sales staff, to be available online too.

DESCRIPTION

Sources: eMarketer , FutureFoundation, GlobalWebIndex, Trendwatching.com

MANIFESTATIONS WHAT IT MEANS FOR BUSINESSES Brands should ensure that they offer a retail experience that meets the needs of their consumers. Show-rooming (starting offline and purchasing online for a cheaper price) and web-rooming (researching online and buying in-store) provide opportunities for brands to improve both their in-store and online experiences to ensure that customers complete their shopping journey. Brands will need to help consumers move easily between online and in-store shopping, ensuring that they don’t lose valued services along the way, such as price comparison, customer service and product interactions, etc.

Baukjen is an e-commerce store where shoppers are offered a free 25-minute video chat with a personal stylist.

Katana is a customisable live-chat platform which enables online retailers to chat to customers without diverting them to a third party or requiring them to download software.

PERSONALISED ONLINE SHOPPING RETAIL TREND

NEXT BACK

Prefer it when a brand recommends products the consumer has previously shown an interest in:

64%

Prefer it when a brand personalises communications, such as sending a personal message with reference to past purchases:

60%

Branded emails would be more appealing if they focused on special offers based on interests:

56%

Page 20: PHD trends for 2015

TRENDS FOR 2015

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME

006

Emma Watson's 'Lean In' UN speech, and Malala Yousafzai's award of the Nobel Prize reflect the global society's acknowledgement that there is still a long way to go before we achieve gender equality. Increasingly, men are being called upon to work with women to speak out against the oppression of women, to challenge traditional gender stereotypes, and establish new gender aspirations.

DESCRIPTION

Sources: FutureFoundation, Trendwatching.com

MANIFESTATIONS WHAT IT MEANS FOR BUSINESSES

Brands should abandon gender stereotypes. However, if brands do choose to communicate along gender lines, they should take care not to offend. Truly impactful campaigns embrace inclusion by combining shock and realisation (such as Always’ “Like A Girl” campaign). Moreover, brands are fostering women’s entrepreneurial ambition with helpful apps, services and programmes that can help them adopt new skills or start their own businesses.

Mazda launched an interactive film experience, letting people drive the automotive brand’s Mazda3 model on the big screen in a race against other movie goers.

Shazam launched a mobile app to enhance the viewing experience of a snowboarding competition. Viewers were invited to use the app to see what the athletes were seeing at the same time as the broadcast.

Google and Samsung launched The Curved Experiment, an online campaign to showcase the Curved UHD TV experience. People were invited to enjoy a gladiator match, using their second screen to see the difference between the flat and curved screen experience.

FEMALE EMPOWERMENT MEDIA TREND

NEXT BACK

illiterate people across the globe are women. This proportion is unchanged for the past 2 decades.

64% of the 781.2 million In the majority of countries, women’s wages represent between 70-90%

of men’s.

2004: 10.4% 2014: 17.3%

FEMALE BOARD DIRECTORS OF FORTUNE GLOBAL

200 COMPANIES

2014 KEY TRENDS THAT WILL EVOLVE IN 2015

Page 21: PHD trends for 2015

TRENDS FOR 2015

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

007

In today’s society, there is an abundance of knowledge and greater learning opportunity through e-learning platforms (closing the education gap between developed and emerging markets). Use of these e-learning platforms is growing. On the other hand, with increased knowledge, consumers have started to have a greater fear of risk. Consumers are becoming cautious, wanting to know all of the information before making decisions. As a result, consumers will expect brands to provide greater transparency and predictive analytics.

DESCRIPTION

Sources: eMarketer , FutureFoundation, GlobalWebIndex, Trendwatching.com

MANIFESTATIONS WHAT IT MEANS FOR BUSINESSES

Brands should consider how they can facilitate knowledge and learning for consumers, from ensuring easy access to information to providing educational opportunities. Furthermore, brands need to be aware of consumers’ fear of risk – they need to design products and services that help ease consumer worries. There is also an opportunity to provide risk-free serendipity and surprises.

Delta launched Innovation Class, an in-flight mentoring programme that connects aspiring entrepreneurs with established industry professionals.

Peres is a system that checks if food is safe to eat through a portable sensor. The sensor detects temperature, humidity, ammonia levels and the presence of volatile organic compounds associated with decomposition.

Foresee is an app that its developers say can help people to minimise risks and plan their activities based on the current weather, time of day and their personal preferences.

KNOW-IT-ALLS

NEXT BACK

The need to find more excitement

People who think about safety before fun and adventure

57% 50% 67% 70%

Page 22: PHD trends for 2015

TRENDS FOR 2015

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

008

Smartphone penetration has almost reached saturation, and consumers are interested in the next technological development. In 2015, we will see a rise in the use of smart watches and other self-tracking technologies, enhancing self-quantifying abilities. Biometrics will also become a powerful tool for media. This is the next chapter in individualised content creation and delivery, based on the consumer’s bodily reactions (temperature, pulse, etc.) and moods. Each collected data point becomes the key to genuinely one-off media moments.

DESCRIPTION

Sources: eMarketer , FutureFoundation, GlobalWebIndex, Trendwatching.com

MANIFESTATIONS WHAT IT MEANS FOR BUSINESSES

This trend is an obvious fit for health and wellness, however it provides all brands the opportunity to enhance personalised content delivery. Moreover, it is another platform for brands to consider for both messaging and interacting with consumers. As people become more comfortable with biometric and wearable devices, they will expect the distinction between technology and their daily lives to blur.

Wello is a smartphone case measuring blood pressure, temperature, heart rate and blood oxygen level. It helps users get a picture of their overall health.

Mico are headphones designed by Neurowear to detect the user’s mood and play music accordingly.

In early 2014, Samsung announced its fitness-focussed smartwatch, the Gear Fit, featuring an embedded heart rate sensor that can measure your pulse every 90 seconds.

BIOMETRICS CONSUMER TREND

NEXT BACK

Monthly use of a

personal health

tracking app

2010:

4% 2013:

10% 2014:

13%

ARE INTERESTED IN WEARABLE TECHNOLOGY THAT

CONNECTS TO THE INTERNET, BUT DO NOT OWN ANY

TO DATE:

56%

52%

46%

42%

56%

39%

Page 23: PHD trends for 2015

TRENDS FOR 2015

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

009

With increasing health and appearance concerns, consumers are striving to adopt healthier lifestyles. Wellness now refers to optimising health and managing the mind. As a result, consumers are searching for products and services that offer them simple ways to support their overall wellness, as well as take control of it. People are becoming increasingly empowered by the amount of knowledge available to them, using apps and technology to help them track their efforts.

DESCRIPTION

Sources: eMarketer , FutureFoundation, GlobalWebIndex, Trendwatching.com

MANIFESTATIONS WHAT IT MEANS FOR BUSINESSES

Brands can help consumers live healthier lifestyles through apps and programmes that reward healthy lifestyles, products and service that facilitate healthier habits, etc. Brands can also choose to adopt a healthy persona. This trend is predicted to accelerate with the adoption of Biometric devices.

Haeckels is a premium skincare, haircare and home fragrance line offering products made from locally-sourced natural ingredients made in small batches.

Innocent launched a new range of smoothies which they claim has three different health benefits: Energise, Defence, Antioxidant.

Vittel release a prototype bottle cap designed to encourage people to drink more water, which features a timer.

UPGRADING HEALTH CONSUMER TREND

NEXT BACK

I regularly

buy food

and drink

products

which

claim to

have

specific

health

effects.

2012

51%

2013

55%

2012

53%

2013

66%

2012

30%

2013

34%

Page 24: PHD trends for 2015

TRENDS FOR 2015

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

010

The peer-to-peer economy allows consumers to obtain access to something for a certain period of time, without owning it or going through traditional channels. This behaviour is reinventing how products and services are consumed and managed. Consumers can rent out their apartments (AirBnB) or find someone to take care of their dog (DogVacay), etc. Although this economy is still a minority behaviour, it is bound to become more mainstream throughout 2015. In fact, we are seeing many new sharing services emerge, changing ownership and payment models.

DESCRIPTION

Sources: eMarketer, FutureFoundation, GlobalWebIndex, Trendwatching.com

MANIFESTATIONS WHAT IT MEANS FOR BUSINESSES

People choose to collaborate in a peer-to-peer economy to obtain cheaper prices (by cutting out the middleman), establish trust with the provider (human interaction) and get more value for money. Consumers are also becoming business entrepreneurs. Brands should consider how they can connect consumers, provide greater transparency and offer a more human tone. In the future, the sharing economy will be present across various sectors, changing traditional business models.

In June 2014, Airbnb began piloting a programme encouraging hosts to throw dinners for strangers. The test program debuted in San Francisco, testing the market before full launch.

Zipcar allows residents to rent out their car, or even their parking space. This is very popular since it responds to the decline of vehicle ownership, especially among younger age categories.

Etsy is an e-commerce community for selling and buying handcrafted creations. The website allows people to directly shop from others around the world.

THE SHARING/COLLABORATIVE ECONOMY CONSUMER TREND

BACK

People using a

service such as

Airbnb to rent a

local person’s

room or

apartment to

stay in while

on holiday:

France Q1 2014/Q2 2014:

8.0%/10% Turkey Q1 014/Q2 2014:

17.5%/18.4% UK Q1 2014/Q2 2014:

6.0%/6.4%

Page 25: PHD trends for 2015

TRENDS FOR 2015

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

CONTACT US

Thanks.

EXECUTIVE SUMMARY 2015 TRENDS CONTACT WELCOME 2014 KEY TRENDS THAT WILL

EVOLVE IN 2015

Page 26: PHD trends for 2015

TRENDS FOR

2015