1. Personas in PracticeIncreasing user adoption at the University ofWarwickSteve Rumsby 2. Agenda Demo of current Personas project Demo of Personas development process Personas requirements skillsets andtechnical infrastructure 3. University of WarwickUndergraduates 12,400Postgraduates 5,300Staff 4,500Revenue 460m 4. SAP Usage & History Financials (FI, CO, MM, SD, PS) live in1999 on 4.0B Service Management live in 2000 Upgrade to 4.7 in 2004 Upgrade to ERP6 EHP5 in 2013 Upgrade to ERP6 EHP7 in 2014 5. Improving User Experience Web Dynpro ITS GUIXT SAPUI5 Workflow Portal Adobe Forms Duet Enterprise Mobile SAP ScreenPersonashttp://scn.sap.com/community/gui/blog/2013/04/19/sap-user-interface-technologies 6. University CampusService ManagementPlanned orders 9kReactive orders 40kTotal budgetmaintenance +new build25m 7. DemoCost codes Purchase ordersHelpdesk Service order display 8. Benefits Reduced training time Training course for Estates reduced in length by 50% Reduced development time Perfect for design thinking/agile techniques User involvement is critical Reduced testing time Underlying SAPgui transactions have to be testedanyway Very little extra Personas testing needed 9. Happier users Its been my first time seeing or using SAP and Ifound it very easy and straightforward. This is so easy. Is it even possible to make amistake?Benefits 10. Development Demo Tailoring a screen version 2 Building a script version 3 11. Personas v3 features No Silverlight HTML5 based JavaScript scripting Better performance Themes Works in SAPgui Migration from v2 12. Personas v3 requirements NetWeaver 7.40 SP03 or better Kernel 7.42 Unicode 13. Skills required Business process knowledge Design thinking Visual/UI design Programming 14. ContactsSteve Rumsbysteve.rumsby@warwick.ac.uk@steverumsbyhttp://scn.sap.com/people/steve.rumsbyPersonas on SCNhttp://scn.sap.com/community/gui