#perform2015 - opening slides, digital stats, and performance metrics

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1 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015

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Page 1: #Perform2015 - Opening Slides, Digital Stats, and Performance Metrics

1 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015

Page 2: #Perform2015 - Opening Slides, Digital Stats, and Performance Metrics

2 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE2

A Revolution…1984

Page 3: #Perform2015 - Opening Slides, Digital Stats, and Performance Metrics

3 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE3

An Evolution…1994

Page 4: #Perform2015 - Opening Slides, Digital Stats, and Performance Metrics

4 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE4

2014 and beyond

2014…begin again…

Page 5: #Perform2015 - Opening Slides, Digital Stats, and Performance Metrics

5 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE5

We’re just getting started…

#Perform2015

Page 6: #Perform2015 - Opening Slides, Digital Stats, and Performance Metrics

6 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE6

App Store Madness

0.00

20,000,000,000.00

40,000,000,000.00

60,000,000,000.00

80,000,000,000.00

100,000,000,000.00

120,000,000,000.00

April 23,2013

May 16,2013

June 10,2013

October 22,2013

June 2,2014

September9, 2014

January 16,2015

June 8,2015

iOS Downloads

2015 — Apple surpassed 100 Billion App Store Downloads

#Perform2015

Page 7: #Perform2015 - Opening Slides, Digital Stats, and Performance Metrics

7 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE7

Mobile App Downloads

Apps in the iOSapp store

Downloads per app

Will retry an app only once or twice if it fails

Will never try it again

1,400,000 65,000

78% 16%

Page 8: #Perform2015 - Opening Slides, Digital Stats, and Performance Metrics

8 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015

There are now

24,093 unique Android Devices

which is a 28% increase YoY.

Developer Migraine?

#Perform2015

Page 9: #Perform2015 - Opening Slides, Digital Stats, and Performance Metrics

9 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015

0.5 secs increase in response time, reduced conversions by 11%.

— Gopal Brugalette, Nordstrom

The need for speed

#Perform2015

Page 10: #Perform2015 - Opening Slides, Digital Stats, and Performance Metrics

10 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE10

A Year in eCommerce Websites

Slower, longer, more complex and heavier

• 22% increase in response time globally

• 12% increase in objects

• 15% increase in page size

• 30% increase in 3rd party connections

(from our benchmarks)

Page 11: #Perform2015 - Opening Slides, Digital Stats, and Performance Metrics

11 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE11

Join the conversation

#Perform2015

Page 12: #Perform2015 - Opening Slides, Digital Stats, and Performance Metrics

12 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE12

More frequent deployments

DevOps — High Performers

Faster lead times than their peers

Faster mean time to recover

Higher market cap. growth over 3 years

@realgenekim

30x 8,000x

12x 50%

Page 13: #Perform2015 - Opening Slides, Digital Stats, and Performance Metrics

13 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE13

Mobile first design?

2.3 2.6 2.8

2.32.4 2.4

2013 2014 2015 YTD

Mobile Desktop

Consumption hours per day

• Mobile Consumption Per Day Exceeds Desktop• Mobile users are 4 x more engaged than

those surfing the web through a browser

Page 14: #Perform2015 - Opening Slides, Digital Stats, and Performance Metrics

14 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE14

• $1.3 Trillion Worldwide eCommerce sales

• $4 Trillion will be left in abandoned shopping carts

• Shopping cart abandonment up to 74% in 2013

• 18% lost due to slow response time

55% 69% 72% 74%

2010 2011 2012 2013

Abandoned Shopping Cart

Page 15: #Perform2015 - Opening Slides, Digital Stats, and Performance Metrics

15 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE