PEM NEWSLETTER

The I.A.Q.G is proud to bring these fine companies to you as a part of the Washington D.C. Performance Excellence Marketplace. Please visit these companies in the foyer adjacent to the Main Ballroom on Thursday, April 15th and Friday April 16th. We invite you to attend the workshop presentations which will be made during the General Assembly meeting. Thanks for coming to the General Assembly meeting. Sincerely I.A.Q.G

“Counterfeit Avoidance: Risk Mitigation.”

Strategies and processes to avoid procurement of Counterfeit components.

Please Join Our PEM Workshop: #10 Presented by: Paul Elefonte & Rob Cohen

April 16th, 2010 4:00 PM to 4:45 PM

Attendance will provide you procurement peace of mind.

Crestwood Technology Group: • Crestwood Technology Group is a leading independent distributor

of electronic components, electromechanical parts, air spares and other critical parts for the aerospace and defense industry.

• Unique in our rigorous and standards-based approach to ensure component authenticity, quality and availability.

• Woman-owned small business since 2000

ISO9001:2000; AS9120:2002; ANSI/ESD-S20.20-1999; ISO-14001 System: Environmental Policy

Key Programs:

Counterfeit Avoidance Program Obsolete Parts Partnership Parts Re-certification Risk Transference and Mitigation Counterfeit Avoidance Training Free Part Locator Service

On site CTG Representatives / Contact Info Liz Greaney / Sales Manager (914) 779-3500 Ext 123 Karen Thacke / Sales Team (914) 779-3500 Ext 140

Rob Cohen / Quality Director (914) 779-3500

www.CTG123.com

BSI12110SunsetHillsRoad,Suite200RestonVA20190‐5902 Tel7034379000Fax7034379001www.bsiamerica.com

FROMACB’sPERSPECTIVE….

BSIwillbeconductingaworkshopatthenextIAQGAnnualMeetinginAprilinthe

Washington,DCarea.Theworkshop,entitled“AS9100SeriesImplementation

andTransitioning‐ACertificationBody’sPerspective,”isdesignedtohelp

suppliershaveabroaderunderstandingofsomeoftheissuesinthelatestAS

91xx:2009series.

Overthelastthreeyearsorso,manystalwartshavebeentoilingawayinmeeting

roomsacrosstheworldtodraftthelatestASseriesofaviation,spaceanddefense

standards,basedonISO9001:2008aswellasthosechangesandimprovements

requiredbytheindustry.Startingin2010,allstakeholderswillbecomeactively

involvedinthetransitiontoandimplementationofthenewseriesof

AS91xx:2009standardsandtheassociatedrequirementsforcertification

programsasdocumentedinAS9104/1.Thechangesembeddedinthenew

requirementsandrevisionswillhavevaryingimpactsonthestakeholder

community.Thisisagoodtimetonotonlygainanappreciationofwhatlies

ahead,buttoalsoremindourselvesofsomeofthecommonfailingswhentrying

toachievesuccessfulinitialcertification/registrationanditsmaintenance.

BSIhasbeenactivelyengagedinmuchofthestandardsdevelopmentwork.This

shortworkshop,tobeheldonFriday,April16,willattempttocoversomeofthe

followingkeypoints:

• SummaryofAS9104/1requirementsforAB,CBsandsuppliers.• OASIS–Administrationanduse.• Choosingtherightstandard–Scopeofstandard,registrationandaudit• Planningiskeytobothimplementationandtransitioning• Overviewofregistrationprocess–Initialaudit(Stage1/Stage2),

Audit/Certificationcycles,Surveillance,Reassessment.• Commonmistakes,issues,andobservations• TransitioningtoAS91xx:2009series‐whodoeswhatandwhen• Questions‐What’sonyourmind?

Welookforwardtoseeingyouandansweringsomeofyourquestionsatthe

upcomingIAQGmeetinginWashington,D.C.

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Quality is Dead. Long Live Quality!

There’s no question that shifts in the aerospace industry and global economic turmoil have changed the role of quality in your customers’ decision-making process. Customers’ expectations have changed, and these changes have implications for your future. What does this change mean to you? Join Gary Gerds from E.G. Insight for an interactive workshop featuring real-world, quality-related feedback from aerospace customers that will demonstrate:

• Aerospace customers’ perceptions about quality have changed • The real role of quality in the buying decision • What customers say is important doesn’t always match how they

buy • How the quality function within your organization needs to change

in order to thrive

This session will also show you how some of the industry’s most customer-centric companies collect customer feedback and how they use the voice of the customer to improve quality and create competitive advantage.

The results will surprise you!

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Gary Gerds Managing Director E.G. Insight www.eginsight.com Gary.Gerds@eginsight.com +1 612 817 3072

E.G. Insight helps global aerospace organizations implement customer feedback processes designed to help them:

Understand the role of quality in buying decisions, Identify key strengths and areas in need of improvement, and Link customer feedback to existing quality improvement initiatives.

E.G. Insight is located in St. Paul, MN, and partners with Bsquared Consulting in the UK. To learn more, contact Gary Gerds or visit www.eginsight.com.

E.G. Insight: The Customer Confidence Company

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Global Compliance Management Solutions for Long-Term Proactive Business Improvement in the Aerospace Industry

Proquis is a premier provider of Compliance Management Solutions to many of the greatest names in the Aerospace industry. Having served this industry for more than 15 years, we partner with our customers to achieve their strategic objectives while meeting regulatory demands. Proquis takes pride in being the only company in the Compliance Management arena that has its own process mapping and analysis tool Allclear, that integrates with its enterprise solution. Our dynamic suite of software solutions provides all the tools necessary for continuous success. All of the Proquis Enterprise elements work together to ensure highly efficient information management for substantially improved organizational performance.

Benefits

• Supply chain performance and internal auditing • Core competency management • Document control and change management • CAPA management • Process mapping and analysis

Proquis solutions are designed to reduce the cost of improving quality and provide managers with vital information across departments, divisions and the entire organization, enabling proactive improvement actions.

Proquis Solutions for Aerospace Include

Audit program planning, execution and follow-through Audit program comparison to requirements Remote and supply chain audit using Nomad feature Audit questionnaire and scoring Management and training of competencies Increased Non-Conformance visibility with Remote Access Portal

An action plan tool for suppliers using the secure Remote Access Portal Self Assessment questionnaire creation for audit assessment

Functionality for external suppliers to add evidence documents

Efficient document revision control, approvals, notifications and reminders Comprehensive process mapping and improvement with Allclear 2010

Expert consultancy that originates from extensive experience in the industry

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Proquis Enterprise software has been successfully deployed at, and is currently supporting, Airbus, BAE Systems, Bombardier Aerospace, Hamilton Sundstrand, including a wide range of Aerospace industry suppliers and aircraft operators. In addition to Aerospace, Proquis also has a blue chip client base in Automotive, Healthcare, Medical Devices, Finance, Nuclear and various Government departments. Our presence in these highly regulated industries results in a healthy cross-pollination of ideas and methodologies, providing substantial benefits to all of our partners. Our company’s strong growth is a result of providing innovative, continually evolving, robust solutions backed by excellent technical and customer support. Our mission is to be a long-term partner with our customers in achieving continuous improvements in their document control and compliance management through provision of high quality software solutions, honest advice and diligent support. Representing Proquis in Washington will be Bill Best and Anthony Amundson. For more information, please visit our newly redesigned website www.proquis.com US Headquarters European Headquarters

1015 West Wise Road 1050 Cornforth Drive Suite 200 Kent Science Park Schaumburg Sittingbourne IL 60193 Kent ME9 8PX Tel: +1 877.876.3430 Tel: +44(0) 1795 479 001 Fax:+1 847.278.3237 Fax: +44 (0) 1795 479

info@proquis.com

Join us for the Proquis Workshop at IAQG

Enhancing the Customer-Supplier Relationship through Collaborative Surveillance

Is your organization supply chain compliant?

Would you like to improve customer-supplier communication and relationships?

Would you like to know how to make your action planning process faster and more

efficient? Come and attend the Proquis workshop at the next IAQG meeting! During this session, you will have a unique opportunity to find out your supply chain compliance score and risks. We will demonstrate and offer tips on how you can improve your customer-supplier relationship through integration, collaboration and efficient planning.

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- 3D (MBD) FAI’s

- AS9102 Cost Savings

April 23, 2010

3:00 p.m. to 3:45 p.m.

Presented by Brian Harvey, CEO of IPI Solutions Ltd & Timothy R Craig, Eastern US Regional Manager of Verisurf Software Inc.

IPI Solutions Ltd & Verisurf Software Inc. Cordially invites you to our presentation on

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IPI Solutions Ltd has 800+ users within the Aerospace sector of its flagship AS9102 application VisualFAIR®

For further information please visit www.ipi-solutions.co.uk

Verisurf Software, Inc. poineered and has lead the pack in Model Based Inspection (MBD).

For further information please visit www.verisurf.com

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Parker Aerospace

Parker Aerospace is a global leader in the design,

manufacture, and servicing of hydraulic, fuel, flight control,

engine, and fluid conveyance components and systems, and

related electronic controls for aerospace and other high-

technology markets. It is an operating segment of Parker

Hannifin Corporation, the world's leading diversified

manufacturer of motion and control technologies and systems.

Parker Aerospace’s products are used on aircraft

manufactured throughout the world, including commercial

transports, military fixed-wing planes, regional and business

aircraft, helicopters, missiles, and UAVs. Based in Irvine,

California, its product lines include flight control actuation

systems and components, hydraulic systems, power generation

and control components, thrust-reverser actuation systems,

electrohydraulic servovalves, utility hydraulic systems and

components, electric motor-driven hydraulic pumps, fuel

pumps, motor operated valves and fuel equipment, lubrication

oil reservoirs, lubrication and scavenge pumps, fuel

measurement and management systems, cockpit

instrumentation, flight inspection systems, lightning-safe

products, pneumatic subsystems and components, fluid

metering delivery and atomization devices, wheels, brakes, and

fluid conveyance products such as hoses, tubes, disconnects,

and fittings.

Contact information

Bill Schmiege, telephone: 949.851.3256, fax: 949.465.4935, e-

mail: bschmiege@parker.com, www.parker.com.