patient opinion 2008
TRANSCRIPT
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Patient feedback on the web: what have we learnt?
James Munrowww.patientopinion.org.uk
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Patient feedback on the web?
Too late!It already happened
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RateMDs.com
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Can the web help create social value from feedback?
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So what have we learnt?
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It takes time
Building trafficBuilding trust – on the part of both patients and staffBuilding real engagement by the NHS
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Voice is spreading
The web is PublicIntimateEgalitarian
And new voices are emerging
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Voices still to be heard
Homeless peoplePrisonersYoung people
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Impact
Small, but growingWe are interested in
ResponsivenessService improvementCulture changeA reinvention of caring
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So what now?
Feedback may not be enoughCan the web
Inspire?Motivate?Support local change?
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www.patientopinion.org.ukVisit us to find out more