patient opinion impacts
DESCRIPTION
Presentation about how people are suing Patient OpinionTRANSCRIPT
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Online feedback for service improvement
James Munro
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How are services using this?
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Depends on your metaphor
Survey?Newspaper?Conversation?Healthcare?
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Culture change
??Reputation
Data
Involvement
Service improvement
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Data
What are people saying about…?
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Reputation
How do we look?
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Involvement
How do we empower our users and carers?
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Service improvement
How do we continuously improve?
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Culture change
Bringing the patient voice into the heart of care
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Or just being human
Giving the organisation a friendly face
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Involving everyone
Our web site Your web site
Links and widgets Postal and phone Digital TV Mobile phones
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james.munro@
patientopinion.org.uk