overview why bolivia? –advantages of bolivia –contact center industry meet rainbow –history of...
DESCRIPTION
Why Bolivia? Educated & Skilled Workforce –Bilingual college graduates –60% of population between ages of 18 – 35 –11 English Institutions in Capital Contact Center Industry –Strong growth for the past 10 years –Free Zone Incentives –Outsourcing cost savings up to 80%TRANSCRIPT
OverviewWhy Bolivia?
– Advantages of Bolivia– Contact Center Industry
Meet Rainbow– History of Success– Our Solutions
Infrastructure & Operations Overview– Technology & Redundancy– Training– Quality– Security
Summary and Questions
Why Bolivia?Educated & Skilled Workforce– Bilingual college graduates– 60% of population between ages of 18 – 35– 11 English Institutions in Capital
Contact Center Industry– Strong growth for the past 10 years– Free Zone Incentives– Outsourcing cost savings up to 80%
Meet Rainbow
Carola Muñoz Vera, Chief Executive Officer
Rodrigo Duran, Vice President of Operations
Luis M. Ross, Vice President of Client Services
David Armijo Arzabe, Human Resources Manager
Daniela Arzabe, Finance Manager
Ariel Murillo Bustamante, QA & Training Manager
History of Success
Contact center industry professionals and successful business leaders are the people who founded Rainbow Connection Services. Our executive team started out serving clients nationally and then cast their vision 5 years ago to become an outsourcing services provider to international companies.
Rainbow began with outbound campaigns for industries such as mortgage modifications, debt consolidation, and pre-paid cellular services. We proved to be very successful in achieving surpassing our clients’ goals, which led to growth for our company as well. As we grew we expanded into more industries doing both inbound, outbound and back office providing services such as lead generation, surveys, technical support, customer service and appointment setting.
Our SolutionsRainbow delivers brighter, more intelligent answers to their problems.
Rainbow’s Core Competencies
Outsourcing Solutions
Our Facilities
Rainbow has 117 available workstations for your next campaign and is expanding to a total of 250 3rd quarter 2010.
Technology & Redundancy
In order to deliver service to our clients without interruption we have selected technology and backup solutions.
Training
Quality
Security
Rainbow has 24/7 security with guards at the main entrance and a lobby receptionist.
In order to access the call center floor employees must use an access keycard or biometric scan.
Rainbow’s security system controls the time of entry and exit and determines which doors are accessed.
Rainbow utilizes video surveillance throughout the entire center 24/7 and maintains a recording of all events.
Have Questions?We have brighter answers
Avenida José Aguirre Achá, No. 400-C Cota Cota, La Paz, Bolivia
591-2-2799378