outreach and survey results - sanantonio.gov

Neighborhood and Housing Services Department, City of San Antonio, March 2019

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OUTREACH AND SURVEY RESULTS

RISK MITIGATION POLICY COORDINATED HOUSING AND POLICY DIVISION

March 2019


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OUTREACH SUMMARY The Neighborhood and Housing Services Department (NHSD) solicited City‐wide community input for the Risk Mitigation Policy between September 2018 and February 2019. The purpose of the input, including a survey, was to identify the type of assistance needed for eligible relocation cases or emergency assistance. The survey included in this document was shared with community services providers, interfaith groups, grassroots organizations, neighborhood representatives, renters’ advocates, and residents.

Public outreach for the Risk Mitigation Policy began in the fall of 2018. Nearly 1,700 participated in the public outreach, including constituents in all ten districts.

Survey: Available online or as paper survey in both English and Spanish (from October 20 to November

16) Distributed through social media (Facebook, Nextdoor, and Mayor’s network) and community

partners including the San Antonio Housing Authority, Haven for Hope, and Interfaith groups Staff received 235 responses to the initial survey which provided information on community

needs

Public Meetings: Five public meetings were held from September 2018 through January 2019, one in each

geographic quadrant of the city The meetings were professionally facilitated and focused on gathering input on community

priorities and sharing ideas Staff and volunteers answered questions and took detailed notes Spanish interpreters attended each meeting All meetings were held in ADA‐accessible locations and live streamed on Facebook

Stakeholder meetings: Staff convened three technical working group meetings with service providers and

representatives from the property management community The purpose of these meetings was to hear about challenges each party experiences in

ensuring San Antonio residents are stably housed Staff held two focus groups with developers to understand reasons behind displacement and

to identify partnerships Staff met as needed with community organizations to talk specifically about the policy:

o Texas Organizing Project (TOPS) o COPS Metro Alliance o San Antonio Housing Oversight Coalition (SAHOC) o Esperanza Peace and Justice o Soapworks o Vecinos De Mission Trails o Texas Low Income Housing Information Service (Texas Housers)

Public Input on Policy Drafts: Draft policy online since January 18th for public comment Emailed stakeholders drafts for feedback


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RISK MITIGATION SURVEY

235 survey responses received

The survey was available online and in paper (English and Spanish) on the City of San Antonio

main webpage and NHSD webpage. It was also distributed through community groups, service

providers, the Mayor’s Office and City Council District offices

Survey participation from all Council Districts, with the highest participation from District 5

64% of respondents experienced displacement or know someone who has been displaced

Respondents prioritized that the Risk Mitigation fund should cover:

1. Relocation/housing navigation (20.5%)

2. Emergency assistance and short‐term rent payment (20.3%)

3. Rental application fee and security deposit (20.3%)

4. Utility assistance (20.4%)

5. Counseling and case management (17.9%)

Respondents prioritized emergency assistance for:

1. Job or wage loss (42.7%)

2. Loss of wages due to medical related issues (24.8%)

3. Rising rent (17%)

Respondents prioritized the best way to access resources at the time of displacement is:

1. Physical location/one‐stop‐shop (30.2%)

2. 24/7 Hotline (26.4%)

Other programs or initiatives prioritized for the Risk Mitigation fund include:

1. Creating an affordable housing network of supportive services (28%)

2. Providing additional rehabilitation assistance for property owners (22%)

3. Incentives for landlords/owners to rent for displaced people (21%)


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Male19%

Female75%

No answer6%

0.0

7.8

17.2

20.3

19.3

22.9

9.9

2.6

0.0 5.0 10.0 15.0 20.0 25.0

Under 18

18‐24

25‐34

35‐44

45‐54

55‐64

65+

Prefer not to answer

Percentage

Age

Safe51%

Not Safe11%

Somewhat Safe34%

I don't know4%

DEMOGRAPHIC AND LOCATION INFORMATION Gender and age‐cohorts

o 75 % of respondents are female

o 19 % of respondents are male

o 63 % of respondents are between the age of 35 – 64 o 25 % of respondents are between the age of 18 – 34

Sense of safety in current and previous neighborhood

o 84.5 % feel safe or somewhat safe

o 11.4 % didn’t feel safe


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District they reside in: Responses represented all ten (10) San Antonio Districts. 16.2% from

District 5, 13% from District 1, 12.3% from District 7, and 4.5% from District 6.

EXPERIENCE WITH DISPLACEMENT

History of displacement

1) 44.5 % know someone who experienced displacement

2) 19 % have experienced displacement

3) 30 % know someone evicted/displaced in the past two years In their current/or

former street/neighborhood

Yes44%

No56%

Know a someone who experienced displacement

Yes30%

No/ NA70%

Know a person in this/or previous neighborhood displaced in past 2 Years

4.5

5.2

7.1

9.1

9.7

11.0

11.7

12.3

13.0

16.2

0.0 5.0 10.0 15.0 20.0

D‐6

D‐8

D‐9

D‐3

D‐4

D‐2

D‐10

D‐7

D‐1

D‐5

Percentage

Council D

istrict

Yes19%

No81%

Have experienced displacement


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Priorities for relocation and emergency assistance eligibility:

o 42.7% due to job loss and low‐paying job (with 24.8% due to job loss, and 17.9% due to low‐paying job)

o 23.3% due to illness and/or increased medical expenses

o 17% due to rising rent

Types of assistances:

o 20.5% for rapid re‐housing o 20.4% for utility assistance o 20.3% for emergency assistance and short‐term rent payment

o 20.3% rental application fee and security deposit o 17.9% legal counseling and case management

17.9

20.3

20.3

20.4

20.5

16.0 17.0 18.0 19.0 20.0 21.0

Legal, counseling, case management

Rental application fee & security deposit

Emergency financial assistance/ temporary rentpayment

Utility assistance

Rapid re‐housing

Percentage

Types of Assistance

3.6

6.6

6.6

17.1

17.9

23.3

24.8

0.0 5.0 10.0 15.0 20.0 25.0 30.0

Recent birth/ child

Divorce

Other (specify)

Rising rent

Low‐paying job

illness/medical bills

Job loss

Percentage

Priorities for Assistnace


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Preferred access to available resources:

o 30 % for physical location/one‐stop‐shop o 26 % for 24/7 Hotline o 16 % for access to resources in the neighborhood o 16 % for Online Information

o 12 % Local Churches/ Worship Place

Landlord initiatives:

o 28 % for affordable housing network of supportive services o 22 % Rehabilitation assistance o 21 % to Incentives for landlords/Property Managers to rent for displaced people

o 16 % to Support for quality supportive services o 12 % to Free online listing of properties

Physical (one‐stop shop)30%

24/7 Hotline26%

Online Information16%

NGHD‐level resources

16%

Local churches/ worship place

12%

12.6

16.2

21.3

21.5

28.3

0.0 5.0 10.0 15.0 20.0 25.0 30.0

Free online listing

Support for quality supportive services

Incentives to rent for displaced people

Rehab Assistance

An affordable housing network of supportive services

Percentage

Landlord In

ititatives


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APPENDIX‐ 1: PUBLIC OPINION SURVEY (ENGLISH)


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APPENDIX‐ 1: PUBLIC OPINION SURVEY (SPANISH)

outreach and survey results - sanantonio.gov

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