Our Shrinking World

Computers & the Global Economy

Dr. Ranette Halverson

The First Computer - ENIAC•1949•First U.S.

Computer•Less

powerful than a $3 calculator

•The demand?

How has the computer changed the world as you know it???•Cell Phones•Music Downloads•Online Courses•YouTube•Face Book – My Space•Online Shopping

Still changing……

• eHarmony.com• Wikipedia• Ebay• Travelocity.com• Email• Instant messenger• Text Messaging

What are YOUR Plans???• Where will you work?• What will you do?• Who will you work with?

ALL of this is changing as we speak! Much of the change is due to the computer and the related technology!

What does this mean?•10

Flatteners•Level

Playing Field•All have to

do with the computer

How is the world economy and job market changing?

• Today we will discuss WHAT is happening. Actually what has already happened!

• Not why it happened!

• Not is it good or bad!

• That is for you to decide!!

Outsourcing

• 1800’s – Conestoga Wagon Covers

• Today – Manufacturing

• Cars, Clothes,

– Help desks & Call Centers– Programming

• Outsourcing will not be the end of civilization as we know it!!

Accounting – Tax Preparation

• 2005 – 400,000 returns outsourced to India

• Security• Creativity

Radiology - MD

• Work from home–WF doctor works for San Antonio hospital

• Australia, India–Day there when night here

Journalism

• Reuters– Leader in world news

• Bangalore, India– Flash Headlines from news

releases

• US reporters– Analysis

• 1/5 Cost

Call Centers

• 250,000 in India– Dell, IBM, Airlines

• Training & Education• Jobs lost or Jobs not wanted?• Use U.S. Products

– Bottled water, soft drinks, etc.– More disposable income in India

Remote Personal Assistant• Brickwork (div. of B2K Co.)

– $1500 to $2000 month– Typically work during our night

• What do they do?– Research– Presentations– Reports

Are all the jobs leaving the US?

• This is a serious question.

• But the answer might be no!

McDonalds(yes, the hamburger place)

• Missouri, Minnesota, Massachusetts• Call center in Colorado Springs, Co.• Pay operators more but costs down

10%• Cut errors by 1/2• Service time down by 30 seconds• Next step: “phones” at tables which

go to the call center• Headquarters doing a trial

Jet Blue Airlines

• Home Sourcing• 100% of phone reservations • 400 women (mostly) in Salt Lake

City• 30 hour weeks at home• 1 day a month in office for training• 30% more productive than similar

on-site reservation facilities

U.S. Army

• Predator drones – Unmanned spy planes– Flying over Iraq– Flown by soldier in Las Vegas,

Nevada

E-Tutoring

• From India• $15 to $20 per hour• Use cameras, microphones,

digital pencils, scanners

Television Production

Higglytown Heroes• ½ day per episode

– Send the stars a laptop computer

– Designers in San Francisco– Writers at home– Animators in Bangalore

• Private virtual nw

Entrepreneur

• Salesforce.com• “Rent” business software

– $17 per month– Constant upgrades– Web based

• Co. in China– $1 million per year in business– 30 employees

Gold Mining

• Red Lake, NW Ontario• 2000 – Contest

– All mining data online– Tell them where to mine

• Winners 2 Australian Companies ($425k)

• Hit gold on first 4 attempts• 2001 – 10X gold of previous years• An Incredible Change of Attitude

Politics & Elections• 2004 – Howard Dean• 2008 – Moveon.org• 2008 - ??• Future – Online voting

True Change is Occurring!!!• How do we manage it?• Who regulates it?• Who taxes it?

• A significant change is occurring in ALL aspects of our world and at SUPER speed!

What’s Next??

• What will be the next BIG change??

• I don’t know!• I know you better be

comfortable with computers and technology!!

Questions or Comments?