Edinburgh Haymarket Branch Closure ReviewOur branch at Edinburgh Haymarket is closing in July 2019.We know that the way our customers do their everyday banking is changing. To make sure we meet the future needs of our customers and local communities, we’re looking at how we can make changes. We’ll be investing in some branches to offer better branch and digital services and opening some new ones, but unfortunately this does mean closing some too.

Following a careful and full review, we’ll be closing our Haymarket branch in July.

How we made this decision

Our decision to close this branch was made following a detailed analysis of:

• how our customers are using the branch, including how this has changed • other ways our customers bank with us• assessment using local knowledge of alternatives available to customers, including proximity of our nearest branch• impact on our customers including those who may need additional support • whether we own or lease the branch building

There are a number of other branches you can visit, the closest one is 28 Hanover Street, Edinburgh, EH2 2DS. You can also use our branch at 176 Gorgie Road, Edinburgh, EH11 2NT. This guide will tell you more about the review and our Partners are always on hand if you’d like to speak to them in person.

About the branch

Opening times

Monday 09.30 – 16.00Tuesday 09.30 – 16.00Wednesday 09.30 – 16.00Thursday 09.30 – 16.00Friday 09.30 – 16.00Closed for lunch daily: 12.30 – 13.30Saturday ClosedSunday Closed

Address

Edinburgh Haymarket, 26 West Maitland Street, Edinburgh, EH12 5DY

Branch ManagerDavid Flavell

Branch Tel 01315 179 997

0Cash machines

inside the branch

1Cash machine

outside the branch

0Deposit

Machines

About our customers

Age of our branch customers How are they using the branch now compared to last year?

How else do they bank with TSB?

96%use another TSB branch

or online, mobile or telephone banking

81%use another TSB branch

as well as Haymarket branch

4%only use

Haymarket branch

14%also use

the Post Office®

65+

Under 18

18 - 44

45 - 64

-9%decrease in

cash machine withdrawals

-12%decrease in the

number of customers using counters

+11%increase in online and

mobile banking2+52+34+12+2%

52%

34%

12%

West Maitla

nd Street

Earl Grey Street

Nicolson Street

South Bridge

North B

ridge

Lothian Road

Lothian Road

Hom

e Street

Torphichen Street

Gre

at S

tuar

t Stre

et

East Fountainbridge

West Approach Road

West Appro

ach Road

West Appro

ach Road

Wes

t App

roac

h Ro

ad

St. Colme Street

Palmerston Place

George IV B

ridge

Charlotte Square

Lauriston Place

Lauriston Place

Lauriston Place

Candlemaker Row

West Tollcross

Spitt

al St

reet

Princes Street

Princes Street

Princes Street

Princes Street

Princes Street

Loth

ian S

treet

Jeffrey Street

Hanover Street

Hanover Street

Fountainbrid

ge

Fountainbridge

Fountainbridge

Chester S

treet

Chester S

treet

Semple Street

Ponton Street

Morrison Link

Market Street

Market Street

Gilmore Place

George Street

George Street

George Street

George Street

Chapel Street

Queen Street

Queen Street

Queen Street

Bread Street Bread Street

High Street

Grassmarket

Bank Street

Lawnmarket

West Port

The Mound

Potterrow

Cowgate

South College Street

North C

astle Street

Lower Gilm

ore Place

King'sStables Road

King'sStables Road

K i n g 's S t a b l e s R o a d

King's Stables Lane

Valleyfield Street

Lady Lawson Street

Lady Lawson Street

eGor

ge S

quar

e La

ne

Ga

r dn

er

's C

re

scent

East Market Street

Drumsheugh Gardens

Drumsheugh Gardens

Clarendon Crescent

Clarendon C

rescent

Buckingham

Terrace

Blackfriars Street

Upper Grov

e Plac

e

Mo

rr

i so

n C

r e s c e n t

Lauriston Gardens

Lauriston Gardens

Glenfinlas Street

St Andrew Square

Richmond Terrace

Lonsdale Terrace

Lauriston Street

Grosvenor Street

Frederick Street

Frederick Street

Charlotte Square

Cambr

idge S

treet

Stafford Street

Shandwick P

lace

Nightingale Way

Mo

r r iso n C i r c us

Melville

Street

Melville

Street

Melville

Street

Melville

Street

Melville

Street

Grindlay Street

Crichton Street

Cornw

all S

treet

C

oa t e s C

r e s c e n t

Chambers Street

Chambers Street

Chalm

ers Street

Chalm

ers Street

Caledonian Road

Buccleuch Place

A t h o l l Cr e s c e n

t

Archibald P

lace

Willia

m Street

William Street

We s t T o l l c

r os

s

Thistle Street

Thistle Street

Rutla

nd S

treet

Lauriston Park

Castle Terrace

C a s t l e T e r r a c e

Canning Street

Walker Street

Walker Street

Tarvit Street

Panmure Place

Niddry Street

Lochrin Place

Leven Terrace

Heriot Bridge

Hailes Street

George Square

Forres Street

Dunbar Street

Drysdale Road

Castle Street

Young Street

Wem

yss Place

Simpson Loan

Simpson Loan

Riego Street

Heriot Place

Grove Street

Grove Street

Gilmore Park

Eton Terrace

Eton

Ter

race

Blair Street

Belford Road

Belford Road

Square Lane

Square Lane

Ram

say Lane

Mound Place

Manor Place

Manor Place

Manor Place

Keir Street

Hill Street

High Street

Glen Street

Ca l t o n Road

C a l t o n Hil l

Alva S

treet

Hig

h R

iggs

Heriot Row

Lady Wynd

We

st B

ow

High Street

Miller Row

Queensfe

rry Stre

et Lan

e

Melville

Street

Lane

A t h o l l C r e s c e n t L a n e

Charles Street Lane

Cannin

g Stre

et La

ne

Lochrin Basin Lane

t Da

vi d

's Place

Hope Street Lane

Dewar Place Lane

Charlotte Lane

F o r r e s t H ill

Tron Square

Boys Br

Wal

k

North B

ridge

Ain

slie

P

lace

Randolph Crescent

Johnston Terrace

Morrison Street

Belgrave Crescent

Bell's Braea

Cockburn

Mop

ray

Plac

e

M

opray Place

Potterro

Haymarket

Murieston

Haymarket

A70

Haymarket TerraceRoseburn Terrace

West Coates

Gorgie Road

Dal

ry R

oad

Dalry R

oad

Dalry R

oad

A70

West Approach Road

West Approach Road

Wes

t App

roac

h Ro

ad

Wes

t Appro

ach R

oad

West Approach Road

West Approach RoadDalry

Angle

Park

Ter

race

Rose

burn

Stre

et

Roseburn Street

Ravelston Dykes

Ravelston Dykes

Douglas Gardens

Dundee Street

Dunde

e Stre

et

Belford Road

We

ste

r C

oa

t es

Te

r r ac

e

Wester Coates Gardens

Wester Coates Avenue

Murrayfield G

ardens

C a l e d o n i an C

r e s c e n

t

Wester C

oates Road

Murrayfield Avenue

Murieston Crescent

Col

tbrid

ge T

erra

ce

Coltbridge Gardens

R o s e burn

Ma

l t ing

s

Ros

ebur

n C

resc

ent

Ro

se

be

r y C

r es

ce

nt

r es c e n

t

Eglinton Crescent

Easter Dalry R

oad

Coltbr

idge A

venu

e

Springwell Place

Ro

t h

e s a y Te r r a c e

Magdala C

rescent

Garscube Terrace

Garscube Terrace

Garscube Terrace

Duff Street Lane

Caledonian Place

Watson Crescent

Succ

oth

Gar

dens

Stanhope Street

Russell Gardens

Russell GardensRoseburn Avenue

Murdoch Terrace

Henderland Road

Haymarket Yards

Downfield Place

Balbirnie Place

Balbirnie Place

Bainfield Drive

Abinger Gardens

Succoth Avenue

Stanhope Place

Roseburn Place

Ros

ebur

n D

rive

Ravelston Park

Orw

ell T

erra

ce

Orw

ell Terrace

Gibson Terrace

Fowler Terrace

Dunde

e Te

rrace

Coates G

ardens

Cathcart Place

Succoth Place

Rot

hesa

y Mew

s

Newton Street

McLeod Street

Horne Terrace

Devon Gardens

Crarae Avenue

Belford Place

Yeaman Place

Russell Road

Russell R

oad

Orw

ell Place

Dorset Place

Belford Park

Sauchiebank

Duff S

treet

Devon Place

Bryson

Roa

d

Bryson Road

Tay Street

Dalry G

ait

Vi ewforth

Duff R

oad

Me

Lynedoch Place Lane

Coltbridge G

ardens

Chapelhill RoadBainfield Place

Bell's Mills

Wate

r o

f Le

ith

Walk

way

Roseburn P

ath

Ros

eb

urn

Pat

h

Russell Road

Lo

r d's R

o w

Roseburn

Park

y fi eld

m

North British

Distillery

Gorgie/

Dalry Community

Park

Gorgie

City Farm

Lidl

Old Police

Call Box

Fountain

Park

West End

Gor

gie

/ Dal

ry

Douglas C

resce

nt

Eglin

ton

Cres

cent

Glenca

irn C

resc

ent

Grosve

nor C

rescent

Lansdowne Cres

cent

0.2 mile – Notemachine, 123 Morrison St, EH3 8AJ. Fee £0

0.13 mile – Haymarket Rail Station, Haymarket, EH12 5EY. Fee £0

0.24 mile – Tesco, 78-82 Haymarket Terrace, EH12 5LQ. Fee £0

0.1 mile – Post Office®, 4A West Maitland Street, EH12 5DS

0.17 mile – ScotMid, 38 Haymarket Terrace, EH12 5JZ. Fee £0

Edinburgh HaymarketEH12 5DY

TSBTSB

Hanover StreetEH2 2DS

TSBTSB

TSB Branch Post Office® plus Cash Machine Cash Machine

Closest branch28 Hanover Street, Edinburgh, EH2 2DS

Opening timesMonday 09.00 - 17.00 Tuesday 09.00 - 17.00Wednesday 09.00 - 17.00Thursday 09.00 - 19.00Friday 09.00 - 17.00Saturday 09.00 - 15.00Sunday Closed

How can I get there?• It’s 0.9 miles from our Haymarket branch

• That’s about an 9 minute drive

• And 13 minutes on the bus

• Or a 19 minute walk

Other ways to bank with us Personal Banking customers Business Banking customers

Click

tsb.co.uk

Tap

Mobile Banking App

Call

0345 975 8758

Click

tsb.co.uk/business

Call

0345 835 3858

If you’re not already registered with us for online banking, you can find out more at tsb.co.uk Or if you would like more guidance, our Partners are holding ‘Get me started’ appointments in branch. They will be able to help you register for and use online, mobile and telephone banking. Just give us a call or come into branch to find out more and book your spot.

All distances quoted are approximate, based on the postcode shown.

Your closest branch from Edinburgh Haymarket is 28 Hanover Street, Edinburgh.

This branch has level access

Continued overleaf

What about Business Banking customers?

2%of branch customers

have business accounts

68%use at least

one other TSB branch

Details correct to the best of our knowledge at time of print 04/2019, but please check for your convenience. For more information about our decision to close this branch, please visit tsb.co.uk/our-branches

If you’d like this in another format such as large print, Braille or audio please ask in branch. If you need to call us from abroad, or prefer not to use our 0345 number, you can also call us on +44203 284 1575If you have a hearing or speech impairment you can contact us using Text Relay or Textphone on 0345 835 3843 (lines open from 7am to 11pm, 7 days a week).TSB Bank plc. Registered Office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland No. SC95237. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Registration No 191240).

TSB

1312

1 Hay

mar

ket (

04/1

9)

Your closest Post Office®

As a personal banking customer, you can use most Post Offices to:

• withdraw money• check your balanceBoth personal and business banking customers can also:• pay in cash and cheques to your account

AddressWest Maitland Street Post Office,4A West Maitland Street, Edinburgh, EH12 5DS

Opening hoursMonday 08.30 - 17.30 Tuesday 08.30 - 17.30Wednesday 08.30 - 17.30Thursday 08.30 - 17.30Friday 08.30 - 17.30Saturday 09.00 - 13.30Sunday Closed

Post Office® details correct at time of print. Visit postoffice.co.uk/branch-finder for more information. Post Office® is a registered trademark of Royal Mail.

• It’s about 0.1 miles from Haymarket branch

Terms used in this document

Terms Definition

Everyday banking Customers making use of in-branch services such as cash and cheque deposits, as well as cash withdrawals.

Digital services This includes internet banking through our website, as well as mobile banking through our mobile app.

Partners TSB employees who work in partnership with our customers.

Customers using the counter Customers using the counter to deposit or withdraw cash and cheques.

Deposit Machine This is a machine where you can deposit cash and cheques into your account.