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Building Healthclub

Room Number 104

Schedule

(17/22 Participants)

Class Name Aerobics

Instructor Patty Hearst

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Class Details

Aerobics

Omnicos directe al desirabilita; de un nov lingua franca: on refusa

continuar payar custosi traductores.

Ma quande lingues coalesce, li grammatica del resultant lingue es plu

simplic e regulari quam ti del coalescent lingues. Li nov lingua franca va

esser plu simplic e regulari quam li existent Europan lingues. It va esser

tam simplic quam Occidental: in fact, it va esser Occidental. A un Angleso

it va semblar un simplificat Angles, quam un skeptic Cambridge amico dit

me que Occidental es.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam

nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat

volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation

ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat.

Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie

consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et

accumsan et iusto odio dignissim qui blandit praesent luptatum zzril

delenit augue duis dolore te feugait nulla facilisi.

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Title 1

Ma quande lingues coalesce, li grammatica del resultant

lingue es plu simplic e regulari quam ti del coalescent

lingues. Li nov lingua franca va esser plu simplic e regulari

quam li existent Europan lingues. It va esser tam simplic

quam Occidental: in fact, it va esser Occidental. A un

Angleso it va semblar un simplificat Angles, quam un

skeptic Cambridge amico dit me que Occidental es.

Comments (3)

Title 2

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sed diam nonummy nibh euismod tincidunt ut laoreet

dolore magna aliquam erat volutpat. Ut wisi enim ad minim

veniam, quis nostrud exerci tation ullamcorper suscipit

lobortis nisl ut aliquip ex ea commodo consequat.

Comments (5)

Title 3

Duis autem vel eum iriure dolor in hendrerit in vulputate

velit esse molestie consequat, vel illum dolore eu feugiat

nulla facilisis at vero eros et accumsan et iusto odio

dignissim qui blandit praesent luptatum zzril delenit augue

duis dolore te feugait nulla facilisi.

Comments (1)

My Clubs

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Pro quo hic

Et gorilla congolium sic

06 / 03 / 07

08 / 03 / 07

11 / 03 / 07

Bio: Autem vel eum iriure dolor

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esse molestie consequat, vel

illum dolore eu feugiat....

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Li Europan lingues es membres

del sam familie. Lor separat

existentie es un myth. Por scientie,

musica, sport etc, li tot Europa usa

li sam vocabularium. Li lingues

differe solmen in li grammatica, li

pronunciation e li plu commun

vocabules.

It Va Esser Tam >

Omnicos directe al desirabilita; de

un nov lingua franca: on refusa

continuar payar custosi

traductores. It solmen va esser

necessi far uniform grammatica,

pronunciation e plu sommun

paroles.

Simplic Quam Occidental >

Ma quande lingues coalesce, li

grammatica del resultant lingue es

plu simplic e regulari quam ti del

coalescent lingues. Li nov lingua

franca va esser plu simplic e

regulari quam li existent Europan

lingues.

In Fact, It Va Esser Occidental >

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The 2008 Call For Entries is now on. Only 25 Days to go.

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What's it all about Call for Entries Last Years Bands

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Murphy!s Live is all about mentoring up and coming Irish bands giving them

the opportunity to perform with some of Ireland!s most successful live acts

in venues across the country. With a high profile judging panel consisting

of leading industry professionals, bands are judged on their live

performance abilities in a number of heats in cities and towns such as

Dublin, Cork, Waterford, Limerick and Killarney. Murphy!s Live offers the

winning band a phenomenal prize worth "10,000 which includes an EP

launch with a record label, studio recording time, a national distribution

deal, full PR and a six month management deal.

Murphy!s Live 2007 saw an unprecedented amount of entries from up and coming, unsigned

Irish bands, reinforcing the fact that Murphy!s Live is growing from strength to strength each

year. The chosen bands in 2007 were Exit Pursued by a Bear and Citizen who supported

The Blizzards in Cork, SUDDYN & The Chapters who supported Messiah J & The Expert in

Whelan!s in Dublin. Dirty Face Kids and Philtre supported the Delerontos in Killarney, The

Distractions and Ilya K played support to Dae Kim in Waterford, Secret Police and Star

Belgrade supported Vesta Varro in Limerick and finally, Lost and SUPERJIMENEZ

supported Hybrasil in Dublin. Waterford Band, Ilya K won the Murphy!s Live 2007 title in

May and are currently in the studio recording.

Murphy!s Live 08 is going to be even bigger, better and louder this

year...application forms are available here for download

Don!t miss your chance to be part of Murphy!s Live 08!

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Thank god for The Chalets. This is pop - reckless, libidinous, and

impertinent. It all began in a clamour of booze and hormones. Two girls,

two boys, and a drummer (as the joke goes), inspired by a weekend of

hedonism at the All Tomorrow's Parties festival somewhere in the south

of England, decided to form a band. Learning instruments, writing songs

and other such trivialities would be ironed out later.

Previous 1, 2, 3, 4, 5 Nest

Band Shot

Remarkably, this drunken notion actually took fruition and before long it was a whirlwind

of boy-girl face-offs, loud guitars, xylophones, nurse uniforms, and indie-rock kids

stunned into silence by this explosion of glamour in Dublin's bloke-y-local live scene.

Shockingly, Peepee, Pony, Dylan, Enda, and Chris had recorded

and released their first single by May 2004. 'Theme From

Chalets' begins with a twitching guitar, a shark in the water if you

like, that explodes into a love/hate punch-up of flirting and

seduction. On the flip side, 'Sexy Mistake' sees more boy-girl

playground psychology set to an addictive indie-rock crunch. This

song was used in heavy rotation on MTV for some daft

promotional campaign featuring farm animals with trendy

haircuts.

If you don't relate to either of these songs you were clearly never young.

Somewhere along the line The Chalets joined the ranks of Ireland's much-loved indie

institution, the Road Relish Singles Club, for a split seven-inch featuring the self-

explanatory 'Two Chord Song' with synthesiser-pop freak Neosupervital. This record is

worth buying alone for its spiffing sleeve design (designed by the band) featuring Pony

and Peepee re-imagined as cartoon space-babes.

Band Shot

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Thank god for The Chalets. This is pop -

reckless, libidinous, and impertinent. It all

began in a clamour of booze and hormones.

Two girls, two boys, and a drummer (as the

joke goes), inspired by a weekend of

hedonism at the All Tomorrow's Parties

festival somewhere in the south

The Chalets

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CD Evans - May 27 2006

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Top 10 Reasons

Rationale Depiction v2.0 - Donat PSS Project


Relocation ID Cards Scanning

Access Tabs

Wireframe Rationale 2.0Surfacing of Processes:In order to allow the visitor into the site, it requires a surfacing ofprocess which will give the visitor access to frequently asked for services and cluster related services into 'processes'. Scanning isa good example of this, as it clusters all the services associatedwith scanning into one area.

Task ModulesService Channels: Create service channels that allow the client to choose the level of attention they believe they require. These channelscan be inline on the page or in right bar in the right area.

Mail | Plus+Differentiating Services: By separating the surfaced functions into colored areas on the pages we are able to label and brand differentiating processesand services with separate tabs, text, coloring etc.

Visually designed to meetthe high demands of themore standard mail serviceprocesses up top.

Top To Bottom:

The services are described so that these concerns are reflected up front & openly

Branding Voice:

NEW USER

PRIMED USER

New to the task and uncertain.

Just want to get what they need.

REPEAT USER Regular usage though not rushed.

User Groups:

PRICE

User Concerns:

QUALITY

SERVICE Wants to know the channels are reliable.

Concentrated on the affordability.

Need to see representations of quality.

We put the clusters of relatedservices into tabs for access.

We support and differentiatethe brand using repetition.

We use surfacing of process interactions for key tasks

Trust

Knowledge & Experience

and Relationships

Always working for you.

Go

All PSS Sites// Wireframe Rationale 2.0//(Processes and Services as well as User needs)

UI . brand =TASK

Quality

Element Depiction v2.0 - Donat PSS Project


All PSS Sites// Recommendation// Structure 2.0//

Area Navigation

Local Navigation

Contextual Navigation

Termination Navigation

Visual Branding and Imagery

Mail Services Navigation

Begin Plus+ Process (replaces mail services)

Planner Contact

Ad Teasers

Mail Actions

Mail Actions

Plus+ Actions

Begin Mail Process

Plus+ Services Navigation

Rationale Depiction v2.0 - Donat PSS Project


Mail Processing and Distribution Regular Products and Services (?) Mail Definitions

Preparing Mail

House Mail and House Mail Locations

Suspicious Mail Items

Specialty Products and Services Customs Declaration Requirements

Rush Only Business Reply

Mail Preparation Services and Production Planning

Production Planners

Mail Preparation Additional Activities Address Data Analysis Services

Mail Preparation Services and Specifications Mechanical Folding

Self Mailers

Inkjet Addressing

Mechanical Inserting

Bursting

Intelligent Inserting

Accessing our Services Call your Production Planner

Important Reminders

Faq

Contact

Mailing List Services and Address Analysis Services (TBD.)

Features of Mailing List Services Addresses

Reports

Contact Info

Features of the Address Data Analysis Service

Addressing Standards

Mail Merge Documents

Questionnaires

Customer Supplied Disk Conversion

Contact

Faq

Document Scanning Services Contact

Variable Printing Services Impact Printing ServicesLaser Printing (MICR) MVSAdvanced Function Printing (AFP), Network)AFP Forms DesignImpact Printing"Host-to-Post" Consultation (integrated processes from computer to mail stream)Computer Operations and Production Control

COMPUTER OPERATIONS and PRODUCTION CONTROL Production Scheduling, Monitoring

Problem Tracking, Escalation, ResolutionSystems Backup and RecoveriesCheque RenumberingForms ManagementTotal BalancingOff-Site Storage

Contact

Employee Household Relocation Services

Contact the employee to share information.// Contact a moving firm to arrange for an estimate.// Review the estimate and pass on the information to you.// Manage the service contract and carefully audit the invoice.// Do a quality of service follow-up when the move is complete.

Contact

FAQ

Identification Card Production Services Contact

Mailing List Services

Rush and Trace

Trace Only

All PSS Sites// Rationale 2.0// Mapping//(This map is updated but is still absent of processes.)

3G SITE // IDEALIZED COMPETITORS PROCESS FLOWS //

Purchase Flow

Compare Flow

Purchase Flow

Purchase Flow

'Home' 'Cookie Check' 'Online Store' 'Pay Monthly' 'Model'

'Home''Online Store' (Home) 'More Info' (Ajax) 'Buy Now' 'Checkout' (Login)

'More'

'Phones' (Bill Pay)

'Price Plan'

'Sign Up Now' (Register Now)

'Phone Feature Comparisons'

'Enter Details'

'Comparison'

'Comparison' (Double Scrollbar)

?

Scenario 1: Simone Purchasing (mapping ideal interaction flow only)

Simone wants to purchase a new phone from the website of a mobile company. She has an idea of the style of phone she wants, so she's

looking for pictures of phones and the price. She doesn't know anything about the current price plans and thinks she wants to make

monthly payments, but could be interested in prepaid as she spends half the year in france. Simone is also looking to compare a few

features of phones in the style she likes, so she can choose the one that's good for her.

'Mobile Phones' 'All Our Phones''Compare Mobile Features' The comparison feature is only available in the

'Mobile Phones' area, not in the 'Online Store'.

'Home' 'Shop' 'Pay Monthly' 'New Customer''Select Price Plan' (add to cart) 'Add Ons' 'My Cart'

'Personal' (menu) 'Phoneselector' 'Compare Phones'

'Personal Details'

Pop up

METEOR

SCENARIO 1 // SIMONE PURCHASING //

VODAFONE

O2

Compare Flow

Compare Flow

(Below the fold)

Project Document Description Page 1 3G Site Needs User Needs Evaluation Report

Date Confidential 10

th of June , 2007

User Needs Evaluation Report Project: 3G Site Needs

Report on Competitors

Mobile Phone Service Websites.

An Analysis of Consumer / User Needs. Clifton Evans

00353 83 304 2183



th of June , 2007

Introduction Two inclusive inquiry focus groups took place as part of a requirements gathering process researching existing mobile phone carriers websites, and associated user needs, for a new competitor in the Irish mobile phone service market. Following these focus groups, a number of scenario driven use cases of key features were developed from the findings. These use case scenarios, and accompanying process flow documentation, give us high level analysis of the existing carrier’s websites in relation to key user needs. This report provides the summary findings, from both the focus groups and the use case scenarios, in the form of basic heuristic evaluations of the key features on these competitor’s websites. A much more in depth analysis, of every feature, would be appropriate when researching the actual design of any final product. The focus groups took place in Dublin on the 1

st of July 2007, and the scenario development and

recommendations occurred in the following weeks.

Research Objectives

• To identify needs and key features for a new mobile service website.

• To identify key features usage problems in the competitor’s sites, and develop recommendations based on this competitive analysis.

• To identify other needs and features, things that target users would want for an online ecommerce or information site.

• To identify generic usability factors that should be considered in order to improve the awareness of the key features and their usage.

Research Method Semi-structured focus group methodology: 2 groups with 5 people in each to identify mobile carrier website needs. 1 Hour session for each group, Process involving an initial look at competitor sites from printouts of sites, a post it session to identify priority needs, general questions on preferences for sites, and overall usability factors for using the websites.

Scenario based analysis of existing carrier’s sites using priority features / needs from focus group. Developing process flows and heuristic recommendations based on competitors sites.



th of June , 2007

Focus Group Profile Overviews Respondents were selected through a profile screener Group 1: Young, in a Relationship, using site for Personal Reasons Single, already mobile phone users, both contract and pre paid. They have been to their providers website, and have a relatively good understanding of the internet, Ages 25-35 Group 2: Older, Single, Business Users In a relationship, own a phone for work, and use it primarily for business. Some business phones paid for by company, or personal pans, but all phones are on contract. They have been to their providers website, and have a relatively good understanding of the internet, Ages 35-45

Focus Group Format The format for the workshops was a 1-hour session with all of the above groups involved in explaining their needs and desired features for the websites. The focus group adhered to an agenda, and followed the Script Guide (next page) informally. In brief the workshop covered the following areas:

• Review user concerns of competitor sites from discussion surrounding printouts. • Review user goals for mobile carrier sites in a Post-It session to identify priority needs, • Review existing and potential preferences for eCommerce, and other, sites. • Discussion on overall usability factors for using the websites.



th of June , 2007

Focus Group Script Guide Account Name 3G – Research Phase Project

Manager

Clifton Evans

Project Name 3G – User Needs Lead Consultant

Project Code 3G786 Budget

Client Contact John Kelly Hours Allocated

Document Name 3g_consult_goalsscript.doc

Version 1.1

Creation Date 27.06.07

1. Existing Carrier Sites (Via Printouts)

What do you want to know when looking at these sites, what are your inclinations? Do you have any overall suggestions to make these processes easier? Which site is nicer, for what reasons?

2. Overall Usability Factors in Existing Sites Are there any small details on the existing sites which are annoying, time consuming, or could be better? Your specific LEA initiative or area of the site (micro-site)

3. Post-It Session to Identify Needs Write down the central needs for you as a customer. Identify any features which are or would be attractive to you.

4. General Preferences on Websites and eCommerce Etc. Any general preferences for the web? What about eCommerce preferences?



th of June , 2007

Feature / Needs Preferences Respondents where asked to write down specific features, during the post it session. As well, any other needs and features that came out of the other parts of the sessions were recorded and added to the focus group documentation. The following are the features / needs as seen in the focus groups:

Vodafone O2 Meteor Group 1

Pricing clarity is needed.

Search Reliability needs definite improvement.

Would be much better by using Google.

Pay monthly better than pay as you go? (Need a

Direct Comparison.) Working out what the

best thing for you is pretty hard.

You can compare plans, only two though.

Lots of information and it's bombarded Just a bit wordy, the

whole vodafone site. Vodafone has text from

site. Webtext.

O2 is nicer. But can't compare

plans, again. Too many plans. Doesn't

understand the plan names. The Blue is fresher than the

Red, not imposing or angry. O2 is much more direct to the

the information. But the search is horrible.

Brings up everything with the word.

Other call charges are much easier to find.

Cleaner, it feels. Webtext, O2 has it too.

Tabs and breadcrumbs make it easier.

Comparing phones is difficult.

Meteor is far less bombarding.

Straight to the price plans.

Information design is better, clearer,

no need for in your face overly verbose definitions, or marketing blurb.

Because the vocabulary is in our

regular usage, no need to over state. Is there a deal for changing

providers? Incentives? Splash pages are fine. There's a

whole minimalist attitude going on, the one page scroll model, eCommerce has less clutter, it's an

improvement in general. Topping up for pre paid should be

easy

Insights/and anecdotes

Prepaid Plans, more than one, versus

Monthly direct comparison essential

Search results are unreliable

The ideal interface elements are search, tabs and

breadcrumbs Easy Phone comparison

essential

Straight to the point navigation is ideal.

No need for excess language.

Need online top up.

Visual Information Architecture (VIA)

Architecting the Vodafone Intranet with Sapient

Presented by CD Evans at Vanue In Vancouver: 16 MAR 2006

The Process

• Initial Documentation

• Process Flows

• Focus Groups

• Paper Prototyping

• Client Presentations

• Design Rationale

• Council Presentation

• Interactive Prototype (Visual Design)

End Results of IA Involvement

• Visual Design

• Information Architecture

• Suggested UI Elements

Theoretical Framework A

• Functional Variability - Looking at what’s fixed and flexible across the applications

Theoretical Framework B

• Contextual Relevance - Looking where the user sits

Theoretical Framework C

• Thematic Consistency - Understanding the screen

System Areas

Solution

• A. Visual Testing and Planning

• B. Iterative Concept Driven Solutions

• C. Constant Communication with Clients

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Scenarios v.08 // Process Flow // Business Day //

Clifton Evans // Tue Aug 28 2007 // 4 of 16 pages

Car times

Timing essential (needs exceptions)

Jim needs a plane, tomorrow 7am

(ish), as needs to arrive at 9am in

downtown Chicago, and is leaving,

i.e. return route, at 5pm.

"Business Day"

ADD & CHANGE GROUND

TRANSPORT (AWAY) //

18.2.2.8

Drop off time

(empty)

18.2.1.5 (CARS

ONLY)

Drop off location

empty

ADD & CHANGE DEPARTURE OR ARRIVAL INFORMATION //

9.1.1

Enter Date Manually

9.1.2

Use Cal App

11.1.1

Enter by City

11.1.2

Enter by A/P

10.1.1

Enters departure time

10.1.1

Enters arrival time

DASHBOARD TRIP TABLE //

New Trip Button

LUGGAGE MANIFEST //

17.1.2

Add Luggage to

General Cargo

manifest

17.1.1

Add specific luggage

to specific PAX

manifest

OR

PASSENGER MANIFEST //

16.1.1a

Select PAX to add to

ALL legs

16.1.2a


specific legs

OR OR OR OR

ADD & CHANGE GROUND

TRANSPORT (HOME) //

18.2.2.8

DROP OFF TIME

populated by OSR

18.2.1.5

PICKUP TIME field

pre-populates Arrival

Time

ADD & CHANGE GROUND

TRANSPORT (HOME) //

18.2.2.8

Drop off time

(empty)

18.2.1.5 (CARS

ONLY)

Drop off location

empty


9.1.1

Enter Date Manually

9.1.2

Use Cal App

11.1.1

Enter by City

11.1.2

Enter by A/P

10.1.1


10.1.1

Enters arrival time

OR OR OR

Scenarios v.08 // Process Flow // Get Me Home //


Usual route (locations known)

Immediate need

Jennifer calls from the florida

house to arrange the quickest

route back to Boston.

"Get Me Home"

(ASAP)


Calendar Icon within

Specific Trip


9.1.1

Enter Date Manually

9.1.2

Use Cal App

11.1.1

Enter by City

11.1.2

Enter by A/P

10.1.1


10.1.1

Enters arrival time

OR OR OR

Scenarios v.08 // Process Flow // Heavy Accent //


"Heavy Accent"

Jean calls in with a heavy accent,

requiring previous knowledge of her

trips.

Immediate access to previous

preferences and trips


9.1.1

Enter Date Manually

9.1.2

Use Cal App

11.1.1

Enter by City

11.1.2

Enter by A/P

10.1.1


10.1.1

Enters arrival time


Previous Trips

Selection

LUGGAGE MANIFEST //

17.1.2

Add Luggage to

General Cargo

manifest

17.1.1

Add specific luggage

to specific PAX

manifest

OR

PASSENGER MANIFEST //

16.1.1a


ALL legs

16.1.2a


specific legs

OR OR OR OR

ADD & CHANGE GROUND

TRANSPORT (HOME) //

18.2.2.8

Drop off time

(empty)

18.2.1.5 (CARS

ONLY)

Drop off location

empty

Profiles ViewDashboard ViewDesktop (Toolbar) Tripbuild View

"Toolbar Login Info Max."

Date/time

Search Function

Access to Status Board

Access to Tools/Applications/

Widgets/Links, etc.

Task list

Team list

Phone status

Available/Idle

Busy (On call)

Away

"Caller Popup"

Name

Number

Associated Account

Owner Name

Relationship

Options

Accept

Open Account profile

Decline (redirect)

"Toolbar Login Info Min."

User Info

User Name

Phone status

Date/time

"Toolbar Account Info"

Account name

Name(s) of owners(s)

Professional info (company/title)

Name of caller

List of Authorized callers

Primary contact info

List of contract(s)

Via drop down or the like...

Notes

"Possible Actions"

Access to status board

Search

Modify a Trip

Build new trip

View/Search complete trip

history

View Billing info

View contract details

View profile

View Schedule

Lost & Found

"Trip Table"

Any security/password info

Trip number

Date

Contract

Lead pax

Possibly number of pax

Itinerary

Status

Events

"Lead passenger"

Access to profile

Passenger Manifest

Access to individual profiles

Leg by leg breakdown

Option to add remove

"Passenger Manifest"

Access to individual profiles

Leg by leg breakdown

"Luggage manifest"

Option to add/remove

Option to add new

"Emergency contact"

"Special requirements"

"Crew Instructions"

"Other Notes"

"Ground field"

"Transportation type"

Vendor

Vehicle Type

Pick up location

Pick up time/date

Drop off location

Drop off time

Notes/preferences

"Catering field"

Option to add/remove

"Trip Information"

Total Trip time

Contract Options

all available

change contract

upgrade / downgrade aircraft

Scheduling contact

list authorized contacts

contact info, relationships

"Departure Legs"

Date

calendar app

Time/time zone

Airport

View airport details

FBO

all FBOs at that airport

View FBO details

"Arrival Legs"

Date

calendar app

Time/time zone

Airport

View nearby airports

View airport details

FBO

all FBOs at that airport

View FBO details

"Flight Legs Time"

"Trip Overview"

Trip notes

Link to trip action log

Link to status details

Warnings/System Alerts

Trip overview

Option to view all trip details

"Possible tools/apps/widgets"

Flight calculator

Weather widget

Airport finder

Task Manager

Flight tracker

Time Zone tool

Links to external sites

Map application

"Miscellaneous resources"

Links/access to:

Airport finder

Trip time/cost estimator

Trip History

Billing info

Contract info

Mapping/direction tool

Lost and found

"Account Profile"

Acct Manager (if managed

account)

Contact info*

Account Name

History with CS

Contracts*

Notes

Security Protocols

Password

Account level

Contract level

Unauthorized Callers

Special Circumstances

Authorized contacts

name

role/relationship

contact info*

privileges: access level

Owner

Admin Privileges

Scheduler

Billing/Accounting

Itinerary CC

Contact (tail number, etd, eta

only)

Owner(s)

Name

Professional

Notes

Owner Profile(s)*

Passenger List

Passenger Profiles*

Billing info*

Charter history

Special protocols

International

Overflight

Passport

Visa

Restrictions

"Owner Profile"

Personal

Name

Nickname

Gender

Weight

Relationships

Position/itle

CONTACT INFO

home #

office #

cell #

email

fax #

other

home address

business

billing/accounting

legal

other

Customs info

Birth date

Citizenship

Passport

Emergency contact info (1-3)

Itinerary contacts

History with CS

Business info

Family info

Interests

Personality

PREFERENCES:

Special Needs/Requests

A/P (FBO?)

Newspaper/reading

Catering (allergies too)

Rental Info

Limo info

Charter History

Charter preferences

Notes

"Passenger Profiles"

Name

Nickname

Gender

Weight

Relationships

Position/title

Contact Info

home

office

cell

email

fax

Customs Info

Birth date

Citizenship

Passport

Emergency Contacts

Associated Lead Pax

Relationship

"Billing Profile"

Billing instructions

Billing/Accounting Contact

CC#

Tax inquiries

Contract Hours

Flight costing

Purchasing:

catering,

ground,

other

"User Info" / "Account Info"

User Name

Phone status

Date/time

"Account info"

Account name

Name(s) of owners(s)

Professional info

Name of caller

List of Authorized callers

Primary contact info

List of contract(s)

Notes

"Contract info"

Name/Number

Type (aircraft)

Level

Share

Hours remaining

Dates

TERMS AND CONDITIONS -

features

limitations (days)

exceptions

provisions

rates

waivers

usage

overage

upgrades

downgrades

nuances/notes

specialty Contracts (PGA)

confidentiality requirements

Sales person/sales contact

Vector

"Contract Selection"

User info

Account info

All contracts

Contract info

Contract type

Remaining hours

Contract exceptions

Special provisions

Start date

Expiration

Payment status

Notes

Links to:

Billing

Trip history

Upcoming trips

Account Landing Page

Home Page

Screen Inventory v.09 //Discussion Document for Zion System Components // Numbers Reflect ScreenInventory.doc Clustering //

Clifton Evans // Wed Sep 05 2007 // 1 of 1 pages

1

2.1

2.2

3

4

5

6.2

6.4

16

6.117

10

6.3

6.3

6.3

6.3

7 8 9

11

"History / Scheduled Trips"

By account*

Upcoming Trips

Trip history

by number

by date

by passenger

by location

by trip (a to b)

by contract

by status

Trip History

by number

by date

by passenger

by location

by trip (a to b)

by contract

by purchasing??? (ground/

catering)

3

"Billing History"

invoices

credits/comps

issues

10

IMPORTANCE RANKING // FBO & AIRPORT INFORMATION //

CLIFTON EVANS // CARD SORT 2 // ZION PROJECT //

AIRPORT INFORMATION 1) Critical Info 2) Important 3) Nice, But Not Crucial 4) Rarely Needed 5) Irrelevant / Never

NeededAirport Name

ICAO Identifier

Location: City

Airport Restrictions (in general)

Restrictions: Daylight Only

Restrictions: Aircraft limitations

Restrictions: Runway (length/width/surface/weight)

Restrictions: Requires MP Approval

Restrictions: Airport never used by CS (approval

required)Location: State

Location: Zip Code

Restrictions: Curfew

Restrictions: Noise Abatement

Sunrise/Sunset Times

Restrictions: Weather sensitive (dry only, summer

only, other)Immigration Requirements (visas, birth certs, pet

docs, etc)Weather restrictions: Visibility

Runway Length

Runway Width

Runway Restrictions

Slot Requirements

Management: Contact Name

Location: Street Address

Hours of Operation

Restrictions: Fuel Availability

Restrictions: High Altitude

Restrictions: Outside Service Area

Driving Distances: Nearby Cities

Alternative Airports (CS approved a/p’s w/in certain

radius)Alternative FBOs

FBO Hrs

FBO Services

Customs Availability

Customs Hours

Customs Notes

Weather restrictions: Runway Surface

Runway Surface

Fuel Availability

Management: Contact Phone

Management: Contact Email

Customs Contact

Immigration Fees

Airport Fees

Ground Transport: Services Available

Ground Transport: Vendors

Ground Transport: Contact numbers

Catering: Vendors

Catering: Contact

Weekend/Holiday Hrs

Ownership Type

Driving Distances: Hotels, restaurants, etc

Driving Directions: Nearby Cities

Driving Directions: Hotels, restaurants, etc

FAA advisories: NOTAMs

FAA advisories: Bulletins/Notices

Runway Options (number of runways)

Airport Notes

Int’l Cargo Restrictions

Management: Contact Fax

CS Airport Status: Preferred/Not preferred

Airport Map

Preferred FBO

Runway Name/Identifier

Ground Transport: Notes

Catering: Notes

IATA Identifier

Delay History

Traffic/Volume numbers

Weather: TAFs

Weather: Metars

Weather: NOTAMs

Weather: NWS

Weather: Other Resources

Altitude

Additional Services / Amenities

Gate Info

Services: Restrooms

Services: Food

Services: Hangars

Fuel Vendors

Fuel Prices

Services: Business Center (Wifi, Fax, etc)

Services: Maintenance

Services: Cleaning

Area Map

Location: Lat/Long

Communication Frequencies

3 0 0 0 0

3 0 0 0 0

3 0 0 0 0

3 0 0 0 0

3 0 0 0 0

3 0 0 0 0

3 0 0 0 0

3 0 0 0 0

3 0 0 0 0

2 1 0 0 0

2 1 0 0 0

2 1 0 0 0

2 1 0 0 0

2 1 0 0 0

2 1 0 0 0

2 1 0 0 0

2 1 0 0 0

2 1 0 0 0

2 1 0 0 0

2 1 0 0 0

2 1 0 0 0

2 0 1 0 0

1 2 0 0 0

1 2 0 0 0

1 2 0 0 0

1 2 0 0 0

1 2 0 0 0

1 2 0 0 0

1 2 0 0 0

1 2 0 0 0

1 2 0 0 0

1 2 0 0 0

1 2 0 0 0

1 2 0 0 0

1 2 0 0 0

1 2 0 0 0

1 2 0 0 0

1 2 0 0 0

1 1 1 0 0

1 1 1 0 0

1 1 1 0 0

1 1 1 0 0

1 1 1 0 0

1 1 1 0 0

1 1 1 0 0

1 1 1 0 0

1 1 1 0 0

1 1 1 0 0

1 1 1 0 0

1 1 0 1 0

1 1 0 1 0

1 1 0 1 0

1 1 0 1 0

1 1 0 1 0

1 1 0 1 0

1 1 0 1 0

1 1 0 1 0

1 1 0 0 1

1 0 2 0 0

1 0 2 0 0

1 0 2 0 0

1 0 2 0 0

1 0 2 0 0

1 0 1 1 0

1 0 1 1 0

1 0 0 2 0

1 0 0 2 0

1 0 0 1 1

0 2 1 0 0

0 2 1 0 0

0 2 1 0 0

0 1 2 0 0

0 1 2 0 0

0 1 1 1 0

0 1 1 1 0

0 1 1 0 1

0 1 0 2 0

0 1 0 2 0

0 1 0 2 0

0 1 0 1 1

0 1 0 1 1

0 1 0 1 1

0 1 0 0 2

0 1 0 0 2

0 0 3 0 0

0 0 1 2 0

0 0 0 1 2

SortSort

Sort 'passenger list'

Update

Recommended Usage System Dev (Possible Usage)Interaction Terminology and Usage

Language Consistency v.08 //Discussion Document to Determine Language //

AddAdd

Add 'fuel leg'

Append

FlagTag / Flag / Label

Tag 'trip with...'

Label

Apply 'upgrades'

Select

Select 'vehicle'

Select / Choose / Apply

Select 'vendor'

Select

Save

Save 'with errors' Logged for 'traceability'

Save / Next / Enter

Save 'to queue' or 'with modifications'

Log / Update

Update 'to queue'

EditDisplay / Fetch

Change 'aircraft'

Change 'departure / arrival location'

Edit / Modify / Change

GoSearch / Find / Go

Search 'passengers'

Run / Query / Search

Run 'search'

Remove

Remove 'luggage' 'from leg'

Remove 'passenger'

Remove / Delete / Cancel Delete

Non-Critical 'alert'

Informational 'alert'

Warning FYI (Ok&Forward)Informational / Advisory / Non-Critical

Approval 'alert'

Conditional 'alert'

Approval (Yes / No / Pending)Decision PointConditional / Approval

Mission critical 'alert'

Conflict 'alert'

Conflict (Ok&Back)Conflict / Error / Requirement Decision Point

'Scheduling' Conflicts

'Catering' Limitations (international)

'Contract' Check'Contract' Exceptions?

'Customs, etc' Restrictions

Run Checks

Check 'conflicts'

Recognize 'airport code'Confirm 'authority'

Calculate 'flight time'

Trigger / Run 'system check'

Check 'profile for catering presets'

Check 'dates'

Check / Confirm / Exceptions / Restrictions Trigger / Run / Calculate / Recognize

New

New 'Trip Build'

New Create New

Clifton Evans // Tue Sep 04 2007 // 1 of 1 pages

CancelCancel

Cancel 'all legs'

Populate 'airport field'

Display / FillRetrieve / Populate / CalculateDisplay / Fill / Calculate / Recommend

Recommend 'a departure time' based on 'curfew' etc.

Display 'full profile'

Filter by 'Confirm Today'

ShowFilter by / Show / Display

Filter by 'Mission Critical'

Reload

Hornall Anderson

Zion Prototype Screen Evaluation - Clifton Evans

Concept Model (Confirmation and Ideation)

One of the major considerations in the original concept model of the system that I developed was to allow for the concepts of Ideation and Confirmation, from the perspective of the customer or client of the OSR. In order to meet these needs I think there are few key components still missing from the system, features that would help the client, particularly in terms of Confirmation, but also in terms of Ideation.

Outgoing Messaging

Essentially the big concern in terms of Confirmation is the messaging model, and while this is met to a certain degree with the sending of itineraries and the generation of reports, I think a lot could be done with the integration of a SMS, or MMS, messaging engine. Any number of messaging forms could be applied, email, post, telephone, fax, web alerts as well as text, and employing any of these would go a long way to establishing an immediate and considerate information of the client as to the 'completeness' or 'immediateness' of their recent transaction or communications. These messages, text or otherwise could also be well used in the system for Outgoing Messaging to not only the Client, but other OSRs, FBOs, etc.

Incoming Messaging

In order to meet the conceptual model of Ideation within the system, it is employed almost precisely in the same model as Confirmation, but backwards, as it were. Ideation is essentially the concept of realizing an idea, from the clients' side in this case most importantly, so that the OSR is able to keep track of any Alerting from Incoming Messages, i.e. updates via email, text, etc, regarding timelines, future schedules, changes, etc. Many clients will likely occasionally prefer to have a 'paper trail' or at least to communicate in a non-verbal way when making communication with the OSRs. They may also see it as a faster, and more efficient mode of communication for minor updates, etc. Of course the business needs on this would vary, and having a communication model outside of the telephone would have security issues etc. Perhaps this communication could be done through a web address, or with passwords, account codes, or the like. Like with the Confirmations, and Outgoing Messaging, Incoming Messaging would likely help the communications 'internally' as well, with other OSRs, FBOs, etc.

Actions and Language Consistencies (Labeling Patterns)

It's important at this stage to revisit the original labeling recommendations, the document called Language Consistencies. Considering we spent a good deal of effort and time establishing that language, we should look at it an validate the labels in the system, particularly in terms of actions. As well, there are a few other interface elements which have come about since the prototypes have started coming together, actions contained within Menus, the Inline Editing, Overlays, etc, which should be given some consistency at this point.

Action Patterns

The largest concern is the Action Buttons (small icons, buttons, and even menus), as they are the elements from the original Language Consistencies doc that we ironed out earlier

on in the project. The most effective model for designing these, once the language consistencies have been applied, is to establish a hierarchy of sorts, a mental model, where the same labels occur in the same places, and their positioning is consistent, both on the screen and in the flow of screens. An easy way to do this is to establish a hierarchy of actions, or buttons, in terms of importance, and to have a visual design applied to those actions that is consistent. The placement of the individual buttons should be relatively easy to maintain consistency on, once a visual model has been established. A good reference for this is: http://www.google.ie/search?q=lukew+form+design

Content Surfacing

New Examples

There are a few other potential opportunities to surface information in this system which may com in handy to the user. The most obvious and perhaps more personable recommendation is the inclusion of a photo of the client, particularly on the Overview screen, as this would apply a personal and human quality to the system. There are also likely pieces of information from the Account screen or Contract screen which could be surfaced to other areas, perhaps anything that is constantly retrieved from those areas before going to another area. Also, the Alerts / Notifications are very well placed in the redesign so far, but I envision that these will quickly either outgrow, or become unsuitable for these positions within a given amount of time. As the system is dynamic, the Alerts / Notifications need a dynamic location, something that can be configured in preferences, either made visible in certain areas, hidden, blocked, or limited, etc. This would go along way to improving the control the OSR has over their booking process. Also, as a side note the 'Important Details' Box which currently sits on the Trip Builder screen could easily become a detachable Window, i.e. Toolbar widget in itself.

Private Accounts / Contracts (Security)

Another final and perhaps moot recommendation is the ability to set up private accounts, contacts, or contracts within accounts, so that more private, or secure, information is not readily accessible. This could apply to Government, Military, or other Confidential information, such as private v. public trips, or family v. personal trips. The recommendation here is to simply have a confidential option selected on those entries, and allow for a password that would reveal them.

Conclusion

In conclusion the overall system is very well redesigned. There are very few concerns remaining from a usability or information architecture perspective. The system has been made many times more usable, and I am positive the that both the productivity and the satisfaction of the users, the OSRs, will go up substantially. This will almost undeniably result in happier and more confident clients as well, as their level of service will improve as will the turnaround time for interacting with the company.

As the nature of this audit, is to be brief, and succinctly offer recommendations can be implemented in a given amount of time, I have attempted to make sure the major recommendations have been made. That being said, there is actually very little more I can reflect on without going into a full usability study, or at least interviewing users with a working prototype. If there is more time available, I will be able to look at a few minor things in further detail, if needed, but I do think that the majority of my concerns have been outlined in this document.

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