orientation session 1: company & integration overview

ORIENTATION SESSION 1:Company & Integration Overview

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SAFETY MOMENT AND MESSAGE FROM ARNIE

At the end of this orientation session, you will have a general

understanding of:

• Hydro One’s Company History

• Hydro One Today

• Employee Composition, Organizational Structure and Key

Departments

• Review of Company Mission, Vision, Strategy and Core Values

• Integration Journey: What’s Next

LEARNING OBJECTIVES

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HYDRO ONECOMPANY HISTORY

OVER 110 YEARS OF POWERING ONTARIO

Ontario Hydro

Rebranded to Hydro One

Hydro Electric Power Commission of Ontario

IPO of Hydro One Stock

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HYDRO ONE TODAY

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WHO IS HYDRO ONE?Hydro One energizes life for people and communities,

helping Ontarians live a better and brighter future.

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OUR ROLE IN THE ONTARIO ELECTRIC POWER SYSTEMOur transmission and distribution systems safely and reliably serve communities throughout Ontario.

Our customers are suburban, rural and remote homes and businesses across the province.

HYDRO ONE

Affiliate Subsidiaries

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Transmission, Distribution and Non-Utility

Non-UtilityDistribution

System with

Generation

Assets

Transmission & Distribution

HYDRO ONE EXECUTIVE LEADERSHIP TEAM AND ORGANIZATIONAL OVERVIEW

Megan TelfordChief Human

Resources Officer

Lyla GarzouziChief Operating Officer

OUR EXECUTIVE

LEADERSHIP

TEAM

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HYDRO ONE EMPLOYEES

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MCP

Society

PWU

CUSW*

ESPCA*

LIUNA*

KEY DEPARTMENT OVERVIEW

CCC (Customer Contact Centers)

CUSTOMER CARE

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Customer Service Vice President

Spencer Gill

Customer Care Director

Robert Globocki

Meter to Bill Director

Danny Relich

Customer Solutions Director Lisa Lee

Large Customer Director

Susan Wylie

Customer Strategy Director

Andrea Nuesser

Stats for 2020:

• 2.0 M calls received

• 65,300 emails received

• 971 Customer Relations Center (CRC)

complaints received

• CSAT (Overall Satisfaction with Call)

2020 YTD (May-Dec)

Oct -20 Nov - 20 Dec - 20

84% 84% 85% 88%

METER TO BILL

• Timely and accurate billing of 1.4 million customers

• 14 million bills sent yearly accounting for 4 Billion in Revenue

• Residential, commercial, industrial and generation invoicing

• IESO Settlements, OEB and Ministry reporting

• SAP System enhancements and major project testing and quality assurance

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Customer Service Vice President

Spencer Gill

Meter to Bill Director

Danny Relich

Customer Care Director

Robert Globocki

Customer Solutions Director Lisa Lee

Large Customer Director

Susan Wylie

Customer Strategy Director

Andrea Nuesser

ONTARIO GRID CONTROL CENTRE (OGCC)

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• OGCC controls the grid

• Manages the scheduling and coordination of outages based on requests from customers, Hydro One Station Maintenance, Distribution Lines and System Investment projects

• The Controlling Authority for Transmission Lines and Distribution Low Voltage

System Operations Vice President Martin Huang

Dx System Control & Emergency

Management Director Derek Roles

Tx System Control & Operating Planning

Director Jason Boniface

System Operations Support Director Godfrey Holder

AMI Operations Director

David Paish

Safety Prime Sr Manager

Celena Singh

FIELD BUSINESS CENTRE (FBC)

• Hub for all distribution work

• Work with teams internal and external to Hydro One:

－ CCC, OGCC, Design Services, Work Management, Joint Use Partners, Contractors/Electricians etc.

• Schedule Distribution Lines Crews, Design Services, Forestry Crews

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Distribution Vice President Chong Kiat Ng

Distribution Work Management Director

Gianni DiFilippo

Field Business Center ManagerJanet Holt

Woodstock FBC

Simcoe FBC

Peterborough FBC

Barrie FBCBelleville

FBCPerth FBC

Sudbury FBC

WORK MANAGEMENT

• Manage distribution programs that are planned, demand driven and

large projects

• Track, forecast and report on program health and accomplishments

• Support field staff in managing distribution lines work programs

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Distribution Lines Work Management

Director Gianni Difilippo

Project/Program Delivery Manager

Emre Aydin

Distribution Operations Management

Director Tammy O’Sullivan

Distribution Lines

Director Ryan Docherty

John Siebert

Dave Dewulf

OPERATIONS: DISTRIBUTION

Operation Center

Field Business Centers (FBC)

OGCC & BASC

Kleinburg

John Siebert

Dave Dewulf

OPERATIONS: DISTRIBUTION

• 6 Regions as well as a Central Subdivision Group

DESIGN SERVICES

Central Subdivision Group

• Each Area:

• SDET (Supervisor Distribution Engineering Technician)

• ADET (Area Distribution Engineering Technicians)

• MTECH (Meter Technician) and MRDC (Meter Reader/Data Collector)

• Design, Estimate and Administration of Connection Agreements with Developers

across the province

• Each Region:

• COM (Customer Operations Manager)

• Tech FLMs (Front Line Manager) who support multiple areas

Distribution Vice President Chong Kiat NG



Design Services Manager

Dave Dewulf



Distribution Lines Director

Ryan Docherty

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• 4 Regions with over 60 Operations Centers:

• COM, FLM, Union Trades Supervisors (UTS), Regional Line Maintainer (RLM)

• Work closely with OGCC, Design Services, FBC (Field Business Center), Work

Management to meet customer demands and OEB measures

• Work scheduled by Field Business Center

• Since 2018 - work execution completed electronically daily in Work Manager22


Distribution LinesDirector Ryan Docherty

Central Region Superintendent Andrew McCorquodale

Orillia/Parry Sound/ Penetanguishine

Peterborough/Fenelon Falls





DISTRIBUTION LINES

FORESTRY SERVICES

• 4 Zones,17 Territories, 47 Work Centers

• Optimal Cycle Protocol (Distribution) covers entire province in 3 years,

increasing the rate of critical defect removal

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Forestry Service & LDC Integration Vice President

Teri French

Forestry Services Director

Dave Price

• Largest In-House Crew in

North American Industry




Operations Management Manager

Bav Mistry

Business Admin Support Center

Manager Cheryl Elliott

Distribution LinesDirector Ryan Docherty



BUSINESS ADMIN SUPPORT CENTER

• Provide a centralized administrative support service for various Distribution

groups, including Lines, Forestry and Design Services

• Comprise of three work groups – Work Completion, Barrie Admin,

Haldimand Admin24

TRANSMISSION & STATIONS

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Transmission & Stations Vice President

Andrew Spencer

Portfolio MgmtDirector Kathleen

McCorriston

Project Delivery Director

Sohail Nejat

Strategic Proj. Del Director

Sajiv (Sonny) Karunakaran

Station Services Director

Lorraine Gray

Station Construction

Director Paul Nardozzi

Tx Lines Director

Mark Abbott

Tx Engineering Director

Ayesha Sabouba

Portfolio Management & Project Delivery:

• Provide direction on capital work program priorities to meet business plan budget and accomplishments

• Manage delivery of Tx Station/Lines and Dx Station power system projects

• Involve in outage planning to secure power system outages and develop staging plans

Stations Services:

• Provide services for installation, maintenance & repair, troubleshooting, commissioning of power equipment in both Transmission and Distribution Stations.

• Comprise of 6 Maintenance Service Zones, Central Operations and Support (CMS), Maintenance Technical Services (MTS) and P&C Technical Services (PCTS)

SUPPLY CHAIN – LOGISTICS

• Provide a suite of services to various lines of business

• Operate 8 hours/day, 5 days/week, 7x24 after-hour emergency response 365 days of the year in support of our field operations

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Shared Service Vice President Robert Berardi

Outsourcing Services Director

Anjum Khan

Special Projects DirectorErin Kelly

Facilities and Real Estate Director

John Boldt

Supply Chain Director

Lindsay Zylstra

Fleet Services Director

Chris Iveson

Helicopter Services Director

Walter Heneghan

• Inventory Management• Inventory Forecasting• Warehousing

• Vendor Management • Central Tools Services• Emergency Storm Response Support

FLEET SERVICES

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Shared Service Vice President Robert Berardi

Outsourcing Services Director

Anjum Khan

Special Projects DirectorErin Kelly

Facilities and Real Estate Director

John Boldt

Supply Chain Director

Lindsay Zylstra

Fleet Services Director

Chris Iveson

Helicopter Services Director

Walter Heneghan

• Fleet Maintenance:

• General maintenance and repair for Hydro One

owned units

• Mandatory inspections on Hydro One owned units

• Feedback on condition of Hydro One owned units

• Complete and accurate documentation for all

inspections and repair work

CORPORATE AND SUPPORT SERVICES

Many groups (approx.1500 employees) support Corporate and Support Services function, including but not limited to:

• Asset Management

• Strategy & Integrated

Planning

• Corporate Finance

• Regulatory Affairs

• Corporate Affairs

• Human Resources

• Information Solution

Division (ISD)

• Security

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OUR MISSION, VISION, STRATEGY AND VALUES

HYDRO ONE MISSION & VISION

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HYDRO ONE STRATEGY

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HYDRO ONE VALUES

Bringing Values to Life

Our values guide how we behave, how we do our work, as well as

how we treat each other, our customers and our communities.32

INTEGRATION OVERVIEW & NEXT STEPS

EMPLOYEE INTEGRATION JOURNEY

Integration Go-Live

LDC employees

become H1 employees

(mid-year 2021)

Employee

Placement Process

commenced

(Sept/Oct)

Employee Placement

shared & Receiving

Manager introduction

began (Dec)

Receiving Managers

“Meet and Greet”

begin

(early 2021)

Orientation Series

commence (Jan – June)

HR Overview

& Onboarding

session (Feb)H1 Mission

Vision Strategy

Town hall (Jan)

Q3 – Q4 2020 Q1 – Q2 2021

Role-based Training*

and Hands-on

Corporate System

Training

(mid-year 2021)

*Dependent on the nature of the role and staff availability

Employee Communication (Monthly Integration Update Email, HydroOne.com/Team, Hydro One Postcards, All Employee Calls)

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INTEGRATION JOURNEY – WHAT’S NEXT• M&A team is working with Receiving Managers to define the role-based training requirements

• Receiving Managers will continue to communicate with you and are there to support you

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Ongoing Communications via:

• Monthly Update

• HydroOne.com/Team

• Your HRBP & Receiving Manager

Upcoming Orientation Sessions:

• Session 2 – HR Overview & Onboarding – end of Feb

• Session 3 – Succeeding in Times of Change – Mar/Apr

• Session 4 – Hydro One Customer Service Overview – Apr/May

• Hands-on Corporate Systems Training – mid-2021

(e.g. Expense & Timesheet Reporting)

NEXT STEPS:

• Provide feedback/complete Orientation Feedback Form

• Speak to your Hydro One Manager about what you

learned today

• Attend the HR Overview and Onboarding - Orientation

Session 2 (end of February)

This will go towards your learning credit for “New Hire Employee Orientation”

upon integration.

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QUESTIONS?

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orientation session 1: company & integration overview

Documents