organaisational conflicts

8/6/2019 Organaisational Conflicts

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ORGANAISATIONAL CONFLICTSORGANAISATIONAL CONFLICTS

Conflict: Meaning:Conflict: Meaning:--

It may be regarded as theIt may be regarded as thecollision or disagreement orcollision or disagreement orhostility within an individual orhostility within an individual or

between individuals or groupsbetween individuals or groupsin the organisationin the organisation


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ORGANAISATIONALORGANAISATIONAL

CONFLICTS:CONFLICTS:--DefinitionDefinition

K.W.ThomasK.W.Thomas Conflict is a ProcessConflict is a Process

that begins when one partythat begins when one party

perceives that another party hasperceives that another party has

negatively affected or is about tonegatively affected or is about to

negatively affect , something that thenegatively affect , something that the

first party cares about.first party cares about.


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CONFLICTS:CONFLICTS:--SourcesSourcesA. Structural factors:A. Structural factors:

aa.Specialisation.Specialisation

b.Interdependenceb.Interdependence

c.Goal Differencesc.Goal Differences

d.Common Resourcesd.Common Resources

e.Authority Relationshipe.Authority Relationship

f.Status Differencesf.Status Differences


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CONFLICTS:sourcesCONFLICTS:sources------ contd.contd.B.Personal FactorsB.Personal Factors

a.Skills h.Communicationa.Skills h.Communication

b.Abilities barrierb.Abilities barrier

c.Personalities i. Cultural Differencec.Personalities i. Cultural Difference

d.Perception s.d.Perception s.

f.Values & ethicsf.Values & ethics

g.Emotionsg.Emotions


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CONFLICTS : TYPESCONFLICTS : TYPES1.Intra Personal Conflict1.Intra Personal Conflict

2.Inter Personal Conflict2.Inter Personal Conflict

3.InterGroup Conflict3.InterGroup Conflict

4.Intra Organaisational Conflicts4.Intra Organaisational Conflicts

5.Inter Organaisational Conflicts5.Inter Organaisational Conflicts

6.InterTeam Conflicts6.InterTeam Conflicts

7.Intra Group/Team Conflict7.Intra Group/Team Conflict


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: TYPES: TYPES--IN DETAILIN DETAILcontd.contd.

A.A. INTRAINDIVIDUAL CONFLICTINTRAINDIVIDUAL CONFLICT

a.Frustrationa.Frustration

NeedNeedDriveDrive/Barrier/BarrierGoalGoal

//

//

FrustrationFrustrationDefence mechanismDefence mechanisma.Agression ,b .withdrawl ,c .fixation, d .comproa.Agression ,b .withdrawl ,c .fixation, d .compro

misemise


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: TYPES: TYPES--IN DETAILIN DETAILcontd.contd.

b.Goal Conflict:2 or more goalsb.Goal Conflict:2 or more goals

1.approach1.approach--approachapproach 2 or more2 or more

positive but mutually exclusive goalspositive but mutually exclusive goalsex.:hungry & sleepyex.:hungry & sleepy

11stst 1,then 21,then 2ndnd no problemno problem

2.approach2.approach--avoidance conflictavoidance conflict---- BeginBeginwith approachwith approach-- nearnear-- avoidanceavoidance

3.avoidance3.avoidance--avoidance conflictavoidance conflict----


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: TYPES: TYPES--IN DETAILIN DETAILcontd,contd,

c.Role Confict:c.Role Confict:--role expectation by orgn.role expectation by orgn.

role expectation by individualrole expectation by individual

if differif differrole conflictrole conflict

types of role conflict:types of role conflict:--

a.intra sender role conflicta.intra sender role conflict

b.inter sender role conflictb.inter sender role conflict

c.role self conflictc.role self conflict


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: TYPES: TYPES--IN DETAILIN DETAILcontd,contd,B.B. Inter personal ConflictInter personal Conflict

a.hierarchical conflicta.hierarchical conflict--between levelsbetween levels

b.Vertical b.Vertical --sup.sup.---- Sub.Sub.

c. Functional c. Functional --specialistsspecialists

d.horizontal d.horizontal --same levelsame level

C.Group Level ConflictC.Group Level Conflict

a.inter groupa.inter groupb.intra groupb.intra group

D.Organaisational LevelD.Organaisational Level


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Aspects of Conflicts;Aspects of Conflicts;

a.Functionala.Functionalusefuluseful

-- group cohesivenessgroup cohesiveness

-- group motivationgroup motivation

-- innovation & changeinnovation & change

b.Dysfunctional conflictsb.Dysfunctional conflicts

--manymany


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The Conflict Process:StagesThe Conflict Process:Stages

A.StageA.Stage --1:Potential Opposition or1:Potential Opposition orIncomptibility:Incomptibility:--

ie., presence of conditions thatie., presence of conditions thatcreate oppurtunities for conflict to arise.create oppurtunities for conflict to arise.

Sources of Conflict are:Sources of Conflict are:

a.communicationa.communication

b.structureb.structure

c.personalc.personal--value,nature,etc.,value,nature,etc.,


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The Conflict Process:StagesThe Conflict Process:Stages--

contd.contd.Stage 2:Stage 2:--Cognition and PersonalisationCognition and Personalisation

Perceied conflict isPerceied conflict is

awareness by one or more parties of theawareness by one or more parties of theexistence of conditions that createexistence of conditions that createoppurtinities for conflict to arise.oppurtinities for conflict to arise.

Felt Conflict is emotionalFelt Conflict is emotionalinvolement in a conflict creating anxiety,involement in a conflict creating anxiety,

Frustration orhostility.Frustration orhostility.


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contd.contd.StageStage3: Intentions:3: Intentions:--

are decisions to act in aare decisions to act in a

given way.They are:given way.They are:a.competinga.competing desire todesire to

satisfy ,regardless on the impact on thesatisfy ,regardless on the impact on theother party in the conflict.other party in the conflict.

b.collaboratingb.collaborating--satisfysatisfy

the needs of all.the needs of all.


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contd.contd.c.avoiding: desire to withdrawc.avoiding: desire to withdraw

d.accomodatingd.accomodatingthe interest ofthe interest of

otherother

e.compromissinge.compromissing each partyeach party

willing to give up somethingwilling to give up something


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contd.contd.StageStage4 :4 :--Behaviour:Behaviour:

conflict become visible &conflict become visible &

each started behave in openeach started behave in openagression,apathy,sabotage,withdrawl &agression,apathy,sabotage,withdrawl &

perfect obedience to rules.perfect obedience to rules.

StageStage------4:4:-- Out Comes:Out Comes:

Functional or dysfunctionalFunctional or dysfunctional


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Conflict ManagementConflict Management

1.1. AvoidingAvoiding

2.2. AccomodatingAccomodating

3.3. CompetingCompeting

4.4. CompromisingCompromising

5.5. CollaboratingCollaborating


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Conflict Management :TechniquesConflict Management :Techniques

1.1. Problem Solving:face to face meeting to resolve problems.Problem Solving:face to face meeting to resolve problems.

2.2. Superordinate GoalsSuperordinate Goals

3.3. Expansion of ResourcesExpansion of Resources

4.4. Avoidance:withdrawlAvoidance:withdrawl

5.5. Smoothing:playing down differencesSmoothing:playing down differences6.6. Compromise:each gives up somethingCompromise:each gives up something

7.7. Authoritative CommandAuthoritative Command

8.8. Altering the human variableAltering the human variable--attitudeattitude

9.9. Altering the STRUCTURALVariableAltering the STRUCTURALVariable--job redesignjob redesign


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T H A N K Y O UT H A N K Y O U

IF YOU THINK ,YOU CAN;IF YOU THINK ,YOU CAN;

YOU CANYOU CAN

IF YOU THINK ,YOU CANTIF YOU THINK ,YOU CANT

YOU CANTYOU CANT

ALL T H E BEST.ALL T H E BEST.

organaisational conflicts

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