opentext rightfax release notes - citifax.com.hk€¦ · recommends that you read these release...

OpenText RightFax Release Notes 10.6 Feature Pack 1, Service Release 3

Product Released: April 29, 2015

Release Notes Revised: April 29, 2015

OpenText RightFax 10.6 Feature Pack 1, Service Release 3 Release Notes

2

Contents

1 Introduction .................................................................................................................................... 3 1.1 Release Notes Revision History ................................................................................................ 3

2 About OpenText RightFax ............................................................................................................. 3 2.1 New Features ............................................................................................................................ 3

2.1.1 New Features in this Release ...................................................................................... 3 2.1.2 New Features Introduced in Service Release 2 ........................................................... 4 2.1.3 New Features Introduced in Service Release 1 ........................................................... 5

3 Packaging and Documentation .................................................................................................... 5 3.1 Packaging and Delivery Information .......................................................................................... 5 3.2 Related Documentation ............................................................................................................. 6 3.3 Documentation Errata ................................................................................................................ 6

4 Upgrade Notes ................................................................................................................................ 6 4.1 Before You Begin Installing ........................................................................................................ 7

4.1.1 Updating the RightFax Administrative Utilities.............................................................. 7 4.2 Downloading the Update ........................................................................................................... 7 4.3 Installing the Update on a RightFax server by using the Installation Wizard ............................ 7 4.4 Installing the Update in a Shared Services Environment .......................................................... 8

4.4.1 Shut Down Services and Back Up the RightFax Server .............................................. 9 4.4.2 Install the Update on the First Server ........................................................................... 9 4.4.3 Repeat on the Other Servers in the System ................................................................. 9 4.4.4 Restart RightFax Services .......................................................................................... 10

4.5 Installing the update on Client Computers .............................................................................. 10 4.5.1 Updating Existing RightFax 10.6 Client Applications ................................................. 10 4.5.2 Installing New RightFax 10.6 Feature Pack 1, Service Release 3 Client

Applications ................................................................................................................ 10 4.6 Troubleshooting the Installation ............................................................................................... 10

5 Fixed Issues .................................................................................................................................. 11 5.1 Issues fixed in this release ...................................................................................................... 11 5.2 RightFax 10.6 Feature Pack 1 Service Release 2 .................................................................. 18 5.3 Issues fixed in RightFax 10.6 Feature Pack 1 Service Release 1 .......................................... 25

6 Contact Information ..................................................................................................................... 45


3

1 Introduction

These Release Notes provide an overview of OpenText RightFax 10.6 Feature Pack 1, Service

Release 3, including new features, delivery information, and supported platforms. OpenText

recommends that you read these Release Notes in conjunction with the documentation included with

the software package. If any conflicts exist, the Release Notes supersede the other documentation.

We also recommend that you check the OpenText Knowledge Center

(https://knowledge.opentext.com/) for any patches or documentation updates that may have been

posted after the initial release of OpenText RightFax 10.6 Feature Pack 1, Service Release 3.

1.1 Release Notes Revision History

Release Notes

Revision Number

Modification Date Section

Modified

Modifications

1.0 April 29, 2015 All Initial release

2 About OpenText RightFax

This section provides an overview of OpenText RightFax 10.6 Feature Pack 1, Service Release 3.

OpenText RightFax 10.6 Feature Pack 1, Service Release 3 includes bug fixes and enhancements

since the release of OpenText RightFax Feature Pack 1. For details about what is included, see

Section 5, Fixed Issues.

2.1 New Features

2.1.1 New Features in this Release

2.1.1.1 PCL6 Conversion Enhancements

The following PCL6 registry keys have been replaced with a configuration file called PCL6.xml in the

RightFax\Shared Files folder. This file will be created with default settings if it does not already exist

when the PCL converter starts up. The values in the XML file override any matching command line

arguments.

Registry Key New Process ControlPCLFileName Add the file name to the end of the arguments. The file must be in

the Shared Files\PCL folder PCL6AdditionalParams Add each key to the XML file.

PCL6_DeviceName Change -sDEVICE=tiffg3 to -sDevice=<New Device Driver>

https://knowledge.opentext.com/


4

PCL6_GetResolutionFromPCL Add the following line to the XML file:

<NamedValue Name="GetResFromPCLFile" Value="True" />

PCL6_NormalMode_RParam Add -r=100

(if -r is not set, the command line value, if any, will be used.) PCL6_FineMode_RParam Add -r=200

(if -r is not set, the command line value, if any, will be used.)

PCL6_TextAlphaBitsParam Now handled by ConversionControl.xml

PCL6_DownscaleFactor Add:

-dDownScaleFactor=<value> -sDEVICE=tiffscaled

-sCompression=g3

where <value> is an integer greater than 1 and less than 5. Values

of 3 or 4 will slow processing significantly.

The converter will multiply the resolution by the downscale factor. If

you specify resolution with -r, multiply the resolution by this value.

PCL6_TwoPass Now handled by ConversionControl.xml using the PCLToPDF

converter. Example: <ConversionFileQuality ConverterId="Word

Automation,PCL6ToPDF,GhostScript TIFF,G3 to TIFF"

ConversionQuality="0.9" SourceFileFormat="application/msword"

TargetFileFormat="image/g3" /> Example:

<NamedValue Name="StandardArguments" Value="-sDEVICE=tiffg3 -r800 -g6616x9360" />

Creates an A4 sized image converting at 800 dpi.

2.1.2 New Features Introduced in Service Release 2

2.1.2.1 Firefox-based HTML conversion

This release includes Firefox-based HTML conversion because Google Chrome, due to updates, can

no longer perform HTML conversions by running as a service. To use Firefox-based HTML

conversion:

1. Install the latest version of Firefox before installing this update.

2. After installing the update, stop the RightFax Conversion Engine (or start and then stop it if it

is not running). This will generate a new subfolder in <rightfaxpath>\Worksrv\Converters

named “FirefoxConverterProfile.”

3. Restart the RightFax Conversion Engine.

For best conversions, install two Firefox add-ons, Greasemonkey and UnMHT, into the

FirefoxConverterProfile subfolder.

1. From an Administrator command prompt, navigate to the folder where Firefox is installed.

2. Run firefox -profile "<rightfaxpath>\Worksrv\Converters\FirefoxConverterProfile"

where <rightfaxpath> is the path to your RightFax installation, usually

c:\Program Files (x86)\RightFax.


5

3. In Firefox, click the Open menu button at the upper right-hand corner and then click Add-

ons.

4. Search for and install UnMHT.

5. Search for and install Greasemonkey.

6. Restart Firefox when prompted by Greasemonkey's installer.

7. Ensure that both add-on icons appear in the upper-right corner of Firefox (when using the

converter profile).

8. Close Firefox.

9. Restart the RightFax Conversion Engine in order to detect the add-ons.

Notes:

This functionality was tested with Firefox 35.0.1, UnMHT 7.3.0.5, and Greasemonkey 2.3.

Other add-ons may be compatible, but are untested.

Settings for the converter profile are stored in user.js. Do not edit this file. If user.js is missing

from the profile's folder, it will be replaced with the default settings when the Conversion

Engine starts. (Settings are not stored in the pref.js file because it can be deleted if a

conversion problem causes Firefox to crash when running as a service.)

2.1.3 New Features Introduced in Service Release 1

2.1.3.1 Updated Dialogic Brooktrout SDK

This update includes Dialogic Brooktrout SDK 6.7.1, with support for new low profile analog boards

and G.711 fallback.

3 Packaging and Documentation

Downloads and documentation for OpenText RightFax are available in the OpenText Knowledge

Center (https://knowledge.opentext.com/).

3.1 Packaging and Delivery Information

The software and documentation for OpenText RightFax 10.6 Feature Pack 1, Service Release 3

includes:

OpenText RightFax 10.6 Feature Pack 1, Service Release 3 installation program

OpenText RightFax 10.6 Feature Pack 1, Service Release 3 client installation program

OpenText RightFax 10.6 Feature Pack 1, Service Release 3 Release Notes (this document)



6

3.2 Related Documentation

For additional information on OpenText RightFax, or for supplemental information on related products,

refer to the following documents, which are available in the OpenText Knowledge Center

(https://knowledge.opentext.com/).

3.3 Documentation Errata

Since RightFax 10.6 Feature Pack 1, the WebClientServer and WebLinkURL registry entries are no

longer required for configuring Web Delivery. They have been replaced by user interface elements.

For more information about Web Delivery, see the Administrator’s Guide. The

WebDeliveryURLOverride registry entry can be used to override the settings in the UI.

HKEY_LOCAL_MACHINE\Software\RightFax\FaxServer

(64-bit: HKEY_LOCAL_MACHINE\Software\Wow6432Node\RightFax\FaxServer)

The REG_SZ value takes the form of a URL, and can contain the following macros that are replaced

at runtime:

For Web Access (WebUtil):

{WebServer} - name of the IIS server hosting the web app

{RFServer} - name of the RightFax server

{handle} - handle of the fax

Example:

“http://{WebServer}/WebUtil/default.aspx?Action=ShowDocument({handle})&Server={RFServer}”

For Web Client:

{WebServer} - name of the IIS server hosting the web app

{RFServer} - name of the RightFax server

{handle} - handle of the fax

{UniqueID} - unique ID of the fax

Example:

http://{WebServer}/WebClient/fuwww.dll/?X=LNKFX&SERVER={RFServer}&HFAX={handle}&FAXUID

={UniqueID}

In both cases, https//: can be used if the site is secured with SSL.

4 Upgrade Notes

Before you upgrade, review these instructions.



7

4.1 Before You Begin Installing

Before you install this feature pack, please note the following important information.

This feature pack is intended to update OpenText RightFax 10.6 Feature Pack 1 and client

applications. If you have not installed OpenText RightFax 10.6 Feature Pack 1, download it

from the OpenText Knowledge Center and install it before applying this feature pack. (You can

also install OpenText RightFax 10.6 Feature Pack 1, Service Release 3 client applications by

using the included client installation program. For more information, see Installing New

RightFax 10.6 Feature Pack 1, Service Release 1 Client Applications.)

Apply this update to local RightFax servers before installing it on remote RightFax servers.

An update to this readme file may be available. Verify that you have obtained the most current

readme file from the OpenText Knowledge Center,

https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289.

Caution

Before applying this update, all remote RightFax services must be shut

down. If they are not shut down, data loss can occur. Also, database

scripts could be run while a remote server is accessing the database,

causing a failure to upgrade the database.

Important

This update includes a new Whitelist.txt file that will overwrite your

existing whitelist. The previous whitelist is backed up in the

RightFax\$Uninstall RightFax 10.6 FP1SR3\Bin folder.

4.1.1 Updating the RightFax Administrative Utilities

To successfully update the RightFax Administrative Utilities, including the RightFax Migration Tool,

install the Microsoft Visual C++ 2010 Redistributable Package on the RightFax server before applying

the update. The package is available on the Microsoft web site at http://www.microsoft.com/en-

us/download/details.aspx?id=5555.

4.2 Downloading the Update

Download OpenText RightFax 10.6 Feature Pack 1, Service Release 3 from

https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289

4.3 Installing the Update on a RightFax server by using the

Installation Wizard

To use the installation wizard to install the update on a RightFax server, complete the following steps:

1. Log on to the RightFax server as an Administrator.


http://www.microsoft.com/en-us/download/details.aspx?id=5555

http://www.microsoft.com/en-us/download/details.aspx?id=5555



8

2. Shut down all RightFax services and applications on the local machine and on all remote

servers. Remote servers include:

Remote DocTransports.

Remote WorkServers.

Microsoft Exchange servers that have the RightFax Connector for Exchange

installed.

Remote Internet Information Servers with RightFax Web applications installed.

3. Back up the entire \RightFax directory and the RightFax SQL database.

4. Double-click RightFax10.6FP1SR2.exe. Files are extracted, and the RightFax 10.6 Feature

Pack 1, Service Release 3 installation program opens.

5. Click Start.

6. If you have backed up the RightFax directories, select the I have backed up my RightFax

Installation check box and then click Next.

7. The installation program must execute, write, and create SQL statements and requires SQL

Server administrator access to the RightFax database. On the RightFax SQL Authentication

page, specify the RightFax database to update, the SQL Server administrator user name, and

the password for the database. Click Next.

8. If you have shut down all remote RightFax services or do not use remote RightFax servers,

select the All remote RightFax services have been manually shutdown check box and

then click Next.

9. The installation program will scan the local RightFax server for RightFax services and

applications that are running. If RightFax services are running or if you have a RightFax

application open, the Applications and Services page appears with a list of services and

applications to stop. To allow the installation program to stop applications and services, click

Next.

10. To apply the update, click Next.

11. On the Changes Complete page, click Close to close the installation wizard.

12. Restart RightFax services.

13. Repeat these steps on all remote RightFax servers.

4.4 Installing the Update in a Shared Services Environment

If your environment uses the RightFax Shared Services Module, complete the following steps to

install on each server that is connected with the Shared Services Module.

Important

Installing in a Shared Services system requires down time for all servers

joined to the system. Please plan your installation accordingly.

To update RightFax servers in a Shared Services system, complete the following general steps:


9

1. Shut down services and back up the RightFax server

2. Install the update on the first server

3. Repeat on the other servers in the system

4. Restart RightFax services

4.4.1 Shut Down Services and Back Up the RightFax Server

1. Log on to the RightFax server as an Administrator.

2. Shut down all RightFax services and applications on all RightFax servers that are joined to

the Shared Services system and on all remote servers. Remote servers include:

Remote DocTransports.

Remote WorkServers.

Remote e-mail gateways.

Microsoft Exchange servers that have the RightFax Connector for Exchange

installed.

Remote Internet Information Servers with RightFax Web applications installed.

3. Back up the entire \RightFax directory and the RightFax SQL database.

4.4.2 Install the Update on the First Server

1. Double-click RightFax10.6FP1SR3.exe. The RightFax 10.6 Feature Pack 1, Service Release

3 installation program opens.

2. Click Start.

3. If you have backed up the RightFax directories, select the I have backed up my RightFax

Installation check box and then click Next.

4. The installation program must execute, write, and create SQL statements and requires SQL

Server Administrator access to the RightFax database. On the RightFax SQL Authentication

page, specify the RightFax database to update, the SQL Server administrator user name, and

the password for the database. Click Next.

5. If you have shut down all remote RightFax services or do not use remote RightFax servers,

select the All remote RightFax services have been manually shutdown check box and

then click Next.

6. The installation program will scan the local RightFax server for RightFax services and

applications that are running. If RightFax services are running or if you have a RightFax

application open, the Applications and Services page appears with a list of services and

applications to stop. To allow the installation program to stop applications and services, click

Next.



9. Restart RightFax services.

4.4.3 Repeat on the Other Servers in the System

1. Repeat the preceding steps on all other servers in the Shared Services system.


10

2. Repeat the preceding steps on all remote RightFax servers.

4.4.4 Restart RightFax Services

1. Restart each RightFax node, and then restart each remote RightFax server.

2. Verify that all services are back online, and, if necessary, restart RightFax services.

4.5 Installing the update on Client Computers

Important

Due to changes in RightFax 10.5 groups and cover sheets, you must use

RightFax 10.5 or later client applications with RightFax 10.5 or later

servers.

4.5.1 Updating Existing RightFax 10.6 Client Applications

To install the update on a client workstation, complete the following steps:

1. Log on to the client workstation as an Administrator.

2. Double-click RightFax10.6FP1SR3.exe. The RightFax 10.6 Feature Pack 1, Service Release

2 installation program opens.

3. Click Start.

4. If you have backed up the RightFax server installation, select the I have backed up my

RightFax installation check box and click Next.

5. The installation program will scan the local workstation for RightFax services and applications

that are running. If RightFax services are running or if you have a RightFax application open,

the Applications and Services page appears with a list of services and applications to stop. To

allow the installation program to stop applications and services, click Next.



4.5.2 Installing New RightFax 10.6 Feature Pack 1, Service Release 3 Client

Applications

You can also install fresh RightFax 10.6 Feature Pack 1, Service Release 3 client applications without

first installing a previous version. To do so, download the RightFax 10.6 Feature Pack 1, Service

Release 3 client installation program from

https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289 and run setup.exe. This installer

can also be run from a command prompt. For more information about installing from command

prompt, see the RightFax Installation Guide.

4.6 Troubleshooting the Installation

The installation program creates a log file that can be referenced for troubleshooting. Look for the file

RightFax10_6_FP1SR3_date_time.log in the root of the RightFax program folder.



11

5 Fixed Issues

This section provides information about past issues that have been fixed in this release.

5.1 Issues fixed in this release

Issue

Name

Component Issue

Description

Resolution

RF-

12741

Certified

Delivery

Certified

Delivery

custom mail

notification

includes

"Content-Type:

text/plain" in

the body of the

message.

Fixed.

RF-

12735

DocTransport Failed inbound

RightFax

Connect faxes

record

unknown error.

Fixed.

RF-

12770

DocTransport DocTransport

crashes

unexpectedly.

Fixed by Dialogic Brooktrout SDK 6.7.2.

RF-

13059

DocTransport DocTransport

cannot load

with quotation

marks around

DocTransport

executable

paths in

certain registry

keys.

Fixed.


12

Issue

Name

Component Issue

Description

Resolution

RF-

13153

DocTransport Dialing rule

with an F or G

in post-dial

number

adjustment

crashes

DocTransport.

Fixed.

RF-

12513

EDC

Configuration

RFJobGen

creates

duplicate

image files.

Fixed.

RF-

12840

EDC

Configuration

XML

Generator

does not

properly

specify

character

entity

references.

Fixed.

RF-

12842

Enterprise

Fax Manager

User’s cover

sheet model is

not preserved

when moving a

user to 10.6

server from an

older server.

Fixed.

RF-

13055

Enterprise

Fax Manager

Selecting

"Print Selected

List" from

Destination

Tables crashes

EFM

Fixed.


13

Issue

Name

Component Issue

Description

Resolution

RF-

13032

FaxCtrl A large

number of

library

documents

can take a

long time to

load.

A client-side registry key has been added to cache the

library documents list after it is loaded. To use it, follow

these steps on client machines that exhibit this issue:

1. Open the registry editor to the key

HKEY_LOCAL_MACHINE\Software\RightFax

Client\FUW32\ (x64: HKEY_LOCAL_MACHINE\

Software\Wow6432Node\RightFax Client\FUW32)

2. Add a REG_DWORD called CacheLibDocs.

3. Set the value to 1. To disable caching, set it to 0.

RF-

12300

FaxServer When faxes

are not routed

because

“Disable

routing of

faxes with

errors” is

selected,

customers

receive a

received fax

notification that

does not

mention the

error.

The following macros have been added to custom

messages to show FaxUtil status:

Fax Server "New Fax" message on the Custom

Messages tab: ~8.

Exchange Gateway messages: ~7.

SMTP Gateway, Email Subject on the SMTP tab:

~5.

To use these macros, add the specified value to the

message. You might want to include “Status: ” before the

macro.

RF-

12557

FaxServer When EDC

Sends are

configured "By

User," no EDC

job is created

for eTransport

sends.

Fixed.


14

Issue

Name

Component Issue

Description

Resolution

RF-

12968

FaxServer Status updates

may be

delayed when

fax database

contains more

than a million

faxes.

Fixed.

RF-

13007

FaxServer Delegates are

not copied

when dragging

and dropping

users between

servers.

Fixed.

RF-

13088

FaxServer When routing

faxes by

STMP, email

body is

replaced by

random

characters.

Fixed.

RF-

12212

FaxUtil Phonebook

entries are

duplicated

when editing a

phonebook

group.

Fixed.

RF-

12737

FaxUtil Filtering

phonebook

headers

displays no

entries.

Fixed.


15

Issue

Name

Component Issue

Description

Resolution

RF-

12975

FaxUtil Error when

changing the

Refuse

Distributions

setting.

Fixed.

RF-

12990

FaxUtil Managing

delegates in

large

environments

is very slow.

Fixed.

RF-

13030

FaxUtil Search fields,

results, and

headers

disappear

when filtering

Phonebooks.

Fixed.

RF-

13108

FaxUtil With more

than 127

folders, cannot

create

subfolders in

new folders.

Fixed.

RF-

13130

Integration

Module

Error when

editing a

document

template.

Fixed.

RF-

12988

Java/XML Unhandled

exception

when

submitting

multipart MIME

documents.

Fixed.


16

Issue

Name

Component Issue

Description

Resolution

RF-

11277

OCR/

Exchange

Searchable

PDFs with

errors retry

indefinitely.

Fixed.

RF-

12526

SMTP

Integration

Memory leak. Fixed.

RF-

12916

Sync Module LDAP

configuration

does not

display all

domain

groups.

Fixed.

RF-

13016

Web Client Web Client

crashes when

attempting to

“view as

delegate of” a

user with

certain

punctuation

characters in

the username.

Fixed.

RF-

13033

Web Client When working

as a delegate,

fax search is

not limited to

the delegate’s

faxes by

default.

Fixed.


17

Issue

Name

Component Issue

Description

Resolution

RF-

13064

Web Client When Secure

TCP/IP is

enabled for

FaxUtil, web

applications

cannot

connect to the

server.

Fixed

RF-

13150

WebUtil Server errors

when

switching

between

folders after

sending faxes.

Fixed.

RF-

12592

WorkServer FaxSendDate

on cover sheet

populates with

“2098-01-01

when fax

server is using

GMT+1

regional

setting.

Fixed.

RF-

12913

WorkServer ShrinkToView

registry key

not working.

Fixed.

RF-

13015

WorkServer Multipage TIFF

with blank first

page

duplicates last

page.

Fixed.


18

Issue

Name

Component Issue

Description

Resolution

RF-

13056

WorkServer Certain PCL6

registry values

do not work.

Fixed. See PCL6 Conversion Enhancements.

RF-

13147

WorkServer Partial faxes

are not routed

to network

directory and

do not display

in FaxUtil.

Fixed.

RF-

13163

WorkServer TIFF G4

date/time

metadata is

truncated.

Fixed.

RF-

13286

WorkServer Unicode HTML

documents do

not convert.

To convert Unicode HTML documents:

1. Open

\RightFax\WorkSrv\Converters\Inso\InsoFieldMap.

xml

2. In the <entries> section, add:

<Entry ID=”HTMLUNICODE” Type=”text/html” />

5.2 RightFax 10.6 Feature Pack 1 Service Release 2

Issue

Name

Component Issue Description Resolution

RF-

12374

Conversion

Engine

Searchable PDF

creation does not

delete temporary

files.

Fixed.


19

Issue

Name


RF-

12343

Database

Server

Entering

Japanese and

English

characters in the

name field in

FaxUtil causes

Database

Module errors.

Fixed.

RF-

11483

DocTransport Fax history

displays

incorrect number

of pages sent for

failed RightFax

Connect faxes.

Fixed.

RF-

12404

DocTransport When using

Timed Ability to

set all channels

to Answer, faxes

fail with “Fax

Blocked from

Dialing Phone

Number.”

Fixed.

RF-

12386

DocTransport Outbound faxes

fail with "Fax

Blocked from

Dialing Phone

Number" after

three

consecutive no-

dial-tone errors

within 45

minutes.

Fixed.


20

Issue

Name


RF-

12330

DocTransport Cannot save

UNC paths in

Phone Code

filename.

Fixed.

RF-

12396

EDC

Configuration

When using PDF

as the image

type, Vault fails

to import to

Alchemy.

Fixed.

RF-

12315

EDC

Configuration

When Vault is

configured to not

use history, Vault

fails to import to

Alchemy.

Fixed.

RF-

12674

Enterprise

Fax Manager

ModUser.exe

does not change

users default

cover sheet.

Fixed.

RF-

12673

Enterprise

Fax Manager

Impuser.exe

does not set

users default

cover sheet.

Fixed.


21

Issue

Name


RF-

12563

Enterprise

Fax Manager

Daily

Maintenance

does not purge

Audit Table

records

Fixed. To include the audits table in daily

maintenance, do the following:


HKEY_LOCAL_MACHINE\Software\

RightFax\FaxServer\ (x64:

HKEY_LOCAL_MACHINE\

Software\Wow6432Node\RightFax\FaxServe

r)

2. Add a DWORD called

PurgeAuditTableDaysOld.

3. Set the value to the number of days after

which to purge audit table data. To retain

audit table data, set the value to zero.

RF-

12487

Enterprise

Fax Manager

Cannot edit

users in EFM or

access fax

mailboxes in

FaxUtil if routing

type is SMTP,

Exchange, or

Network

Directory.

Fixed.

RF-

12309

Exchange

Connector

Locked .tmp files

in the

RFAXGATE

folder are never

processed.

Fixed.

RF-

11289

Exchange

Connector

Exchange Web

Services

Connector does

not work with

Business Fax

contacts.

Fixed.


22

Issue

Name


RF-

12653

FaxUtil Send via E-mail

Option is

available for

delegates

without that

permission.

Fixed.

RF-

12399

FaxUtil Unable to send a

fax when a plus

sign is in the

dialing string.

Fixed.

RF-

12390

FaxUtil When non-

contiguous faxes

are selected in

the fax list, the

Combine Faxes

option is

unavailable.

Fixed.

RF-6675 FaxUtil When sending to

an email

address,

recipient’s name

does not appear

in the

To/From/File

field.

Fixed.

RF-

12747

Integration

Module

Missing

attachment files

are not logged in

the Event Log.

Fixed.


23

Issue

Name


RF-

12580

Integration

Module

PCL documents

are not

processed

through a named

pipes integration.

Fixed.

RF-

11947

Outlook Fax

Add-in

RightFax

Outlook add-in is

not in the list of

Office 365

ProPlus add-ins.

Fixed.

RF-

12405

SMTP

Connector for

MFPs

Fax addressing

format does not

parse correctly

when there are

periods in the

domain name.

Fixed.

RF-

12584

SMTP

Gateway

~2 and ~4

macros do not

populate data in

the email subject

line.

Fixed.

RF-

12574

SMTP

Gateway

Simple Fax

Addressing does

not work with an

apostrophe in

the address.

Fixed.

RF-

11839

SSA

Conversion

Error: "Unable to

locate printer

output file" when

using Chrome

Automation.

Firefox-based HTML conversion is included in this

release because Chrome, due to updates, can no

longer be run as a service to perform HTML

conversion. See New Features for more information.


24

Issue

Name


RF-

12416

Sync Module LDAP to

RightFax

mapping does

not import all

users in an

Active Directory

group with more

members than

the LDAP Policy

MaxValRange.

Fixed.

RF-

12378

Sync Module Sync module not

syncing users

due to "Sync

was performed

by a different

server" error on

a single node.

Fixed.

RF-

12296

Web Client With RightFax

Authentication,

Web Delivery

opens fax folders

instead of the

specific fax in

Web Client.

Fixed.

RF-

12511

WorkServer Diacritical

characters in

PDF filenames

cause

conversion

delays.

Fixed.

RF-

12506

WorkServer Error when using

ADDDOC4

Fixed.


25

Issue

Name


RF-

12413

WorkServer Cannot send

certain .spl files

via HPFAX.

Fixed.

RF-

12642

XML

Generator

When

processing an

annotated fax,

XML Generator

uses the original

fax instead.

Fixed.

5.3 Issues fixed in RightFax 10.6 Feature Pack 1 Service Release 1

Issue

Name


RF-

11778

Administrative

Utilities

FaxDump does not

report which remote

DocTransport

received the fax.

Fixed.

RF-

11619

Administrative

Utilities

Orphan scan ignores

the

-N parameter and

displays a prompt.

Fixed.

RF-

11418

Administrative

Utilities

Orphan scan does not

complete in a large

enterprise

environment.

Fixed.

RF-

11331

Administrative

Utilities

RemoteQueueCreator

does not work on

Windows Server 2012

Fixed.


26

Issue

Name


RF-

11198

Administrative

Utilities

Authentication error

when trying to use

migration tool

between RightFax

10.5 and RightFax

10.6.

Fixed.

RF-

11193

Administrative

Utilities

ODBC Sync assigns

the routing code as

the email address.

Fixed.

RF-

12366

Alerting “All DocTransports

Down” alert is logged

when DocTransports

are running.

Fixed.

RF-

11451

Alerting DocTransport alerts

not being sent.

Fixed.

RF-

11952

AutoReply Hebrew characters

not converting

properly in AutoReply

messages.

Fixed. Two new options are available in the

Frame section of the format.ini file. To include

Unicode content :

Use UText to specify Unicode text

strings.

Use UFile to specify Unicode files.

The .ini file and any text files that are invoked by

using the UFile command must also be saved as

Unicode.

RF-

10202

AutoReply AutoReply

Configuration cannot

connect to RightFax

Server

Fixed.


27

Issue

Name


RF-

11987

Certified

Delivery

Missing document

files prevent users

from signing in to the

Certified Delivery web

site.

Fixed.

RF-

11932

COM API Authentication failures

with NT-authenticated

administrative users

other than the default

Administrator

account.

Fixed.

RF-

12268

Database

Server

Deleted userIDs are

not included in the

audits table.

Fixed.

RF-

12347

DocTransport Inbound faxes fail

during call setup if

SR140 receives large

values for

T38FaxMaxDatagram

and

T38FaxMaxBuffer

from the gateway.

Fixed by Brooktrout SDK 6.7.1 included in this

release.

RF-

12336

DocTransport When all channels

are set to Receive

Only, sent faxes fail

with “Fax blocked

from dialing phone

number.”

Fixed.


28

Issue

Name


RF-

12273,

RF-

10950

DocTransport Unable to configure

remote

DocTransports from

an application server

with no DocTransport

installed.

Fixed.

RF-

11901

DocTransport Errors when receiving

faxes with more than

1024 pages.

Fixed. After 999 pages are received, the fax call

will be terminated.

RF-

11894

DocTransport Outbound SIP calls

that receive a 180

Ringing received with

"Content-Type:

application/sdp" and

"Content-Length: 0"

fail.

Fixed.

RF-

11865

DocTransport Inbound RightFax

Connect faxes with a

transmission error

show an OK status in

RightFax.

Fixed.

RF-

11856

DocTransport Sending fails when

channel 0 is set to

Receive Only and

dialing rules are in

use.

Fixed.

RF-

11838

DocTransport Fax images are

mirrored after

restarting services

with RTI line enabled.

Fixed.


29

Issue

Name


RF-

11787

DocTransport Incoming faxes fail

when SR 140

receives a broken

v21-preamble that

includes silence.

Fixed by Brooktrout SDK 6.7.1 included in this

release.

RF-

11701

DocTransport Failed faxes sent

through RightFax

Connect report

incorrect number of

pages sent.

Fixed. Failed faxes will report 0 pages sent.

RF-

11606

DocTransport SMS messages with

Hebrew characters

are garbled.

Fixed.

RF-

11466

DocTransport Inbound faxes from

certain Xerox MFPs

include black pages.

Fixed.

RF-

11438

DocTransport Faxes fail to send if

RightFax Connect

login ID is longer than

36 characters.

Fixed.

RF-

11283

DocTransport Setting for Max

Pages Channel May

Send is being

ignored.

Fixed.

RF-

12314

External

Document

Connector

RFJobGen creates

files with .NEW

extension. EDC does

not pick them up

unless the extension

is changed to .JOB.

RFJobGen now creates files with a .JOB

extension.


30

Issue

Name


RF-

12298

External

Document

Connector

RFJobGen creates

job files with missing

fax metadata

Fixed. To include fax creation time in the

metadata, edit the

\rightfax\edc\modules\RightfaxVault\

GenTextTemplates XMLTemplate.tpl file to

include:

<IndexFieldName=”Fax Create Time”

Value=”{FaxCreationTime}” />

RF-

11984

External

Document

Connector

RicohInstaller.exe

fails if the default

device admin

password is changed.

Fixed.

RF-

10906

External

Document

Connector

NIF notifications are

not copied to the

source directory if

multiple repositories

are set up.

Fixed. After updating, remove and re-add the

XML MFP module to get the new behavior.

RF-

10629

External

Document

Connector

Paper size auto-

detection fails on

Ricoh C300/C400

MFPs.

Fixed.

RF-

12190

Enterprise

Fax Manager

Typographical error in

group cover sheet UI.

Fixed.

RF-

11968

Enterprise

Fax Manager

Incorrect number of

licensed channels is

shown.

Fixed.

RF-

11864

Enterprise

Fax Manager

Unable to use

diacritical characters

in the Routing Info

field when ANSI mode

is enabled.

Fixed.


31

Issue

Name


RF-

11765

Enterprise

Fax Manager

Editing user

properties deselects

the current user in the

list.

Fixed.

RF-

11617

Enterprise

Fax Manager

UAC alert appears

when signing in to

EFM without

administrator

permissions.

Fixed.

RF-

11338

Enterprise

Fax Manager

None of the first 8

cover sheets in the

list can be set as the

system default.

Fixed.

RF-

11275

Enterprise

Fax Reporter

Faxes sent with billing

codes that are not

listed in EFM do not

appear in the

Billing_Detailed_

BillingCode1 report.

Fixed.

RF-

12223

eTransport eTransport emails

display incorrect page

count.

Fixed.

RF-

12334

Exchange

Connector

Sending a fax after

changing regional

settings causes

Exchange Web

Services exception.

Fixed.


32

Issue

Name


RF-

12252

Exchange

Connector

.tmp files that are

locked while writing to

the RFAXGATE folder

are never processed.

Fixed. The Exchange Gateway will attempt to

rename locked files 10 times at six second

intervals. If you need to change the retry settings:


HKEY_LOCAL_MACHINE\

Software\RightFax\Gateway\Gateway\

(x64: HKEY_LOCAL_MACHINE\

Software\Wow6432Node\

RightFax\Gateway\Gateway)

2. To change the number of retries, change the

value of DWORD LockedFileRetries to the

desired number.

3. To change the interval, change the value of

DWORD LockedFileInterval to the desired

number of seconds between attempts.

RF-

11210

Exchange

Connector

Exchange Web

Services connector

leaks memory.

Fixed.

RF-

11121

Exchange

Connector

Cannot use UNC path

to define RFaxgate

folder location.

Fixed.

RF-

11107

Exchange

Connector

Exchange Web

Services does not

recognize

FAX:Name@

FaxNumber address

format.

Fixed. Both FAX: and RFAX: formats are

recognized.

RF-

10913

Exchange

Connector

Inline graphics are

added as attachments

when sent through

Exchange Web

Services.

Fixed.


33

Issue

Name


RF-

12265

Exchange

Gateway

Pulse.txt is updated in

the OUT folder when

outbound faxing is

disabled.

Fixed.

RF-

11870

Exchange

Gateway

When sending with

RightFax Connect,

certain result code

details do match

between the fax

history and the

notification email.

Fixed.

RF-

11822

Exchange

Gateway

Inbound faxes with no

pages due to a

transmission error try

to route to Exchange

indefinitely.

Fixed.

RF-

11291

Exchange

Gateway

Phone number field

on cover sheet

displays the From

Name value.

Fixed.

RF-

11277

Exchange

Gateway

Documents with

conversion errors

retry indefinitely.

Fixed.

RF-

11921

FaxUtil Error when attempting

to set Refuse

distributions option.

Fixed.

RF-

11912

FaxUtil Viewing multiple

histories displays

duplicate histories.

Fixed.


34

Issue

Name


RF-

11775

FaxUtil Some FaxUtil Viewer

toolbar buttons are

not visible by default.

Fixed. A new Stack Displayed Toolbars is

available under Options in the Tools menu in the

viewer. Close and reopen the viewer for the

change to take effect.

RF-

11323

FaxUtil Sending fax as email

from FaxUtil closes

Outlook client.

Fixed.

RF-

11200

FaxUtil Send to Fax

Destination via

RightFax Services

cannot attach files

with double-byte

characters in the file

name.

Fixed.

RF-

10855

FaxUtil Faxes generated by

the Integration

Module do not

convert properly when

being forwarded to

email.

Fixed.

RF-

10632

FaxUtil Group administrator

cannot approve faxes

when in

Administrative Mode.

Fixed.


35

Issue

Name


RF-

11803

Installer With silent

installation, cannot

specify login ID or

network login ID.

Fixed. When installing the client by using the

command line, include one of the following:

To specify a user, enter NETID=0

SPECIFIEDUSER=“RightFaxUserID”

To use the network login ID, enter NETID=1

RFSERVERNAME=“NameOfTheRightFaxServer”

To use NT Authentication, enter NETID=2

RFSERVERNAME=“NameOfTheRightFaxServer”

RF-

11907

Installer Silent client

installation using

SCCM creates

incorrect shortcuts on

the Start menu.

Fixed.

RF-

11344

Installer SQL password

appears in plain text

during installation.

Fixed.

RF-

11178

Installer Issue with Imagepath

specification for

RightFax services.

Fixed.

RF-

11297

Integration

Module

Certain French

diacritical characters

convert incorrectly in

COURB font.

Fixed.

RF-

11166

Integration

Module

Improperly closed

FCL END tag causes

buffer.exe to hang.

Fixed.


36

Issue

Name


RF-

10259

Integration

Module

Email jobs appear to

have been sent when

no eTransport has

been configured.

Fixed.

RF-

12225

Java/XML PostFile fails to load

large files for

processing.

Fixed.

RF-

11855

Java/XML ParseXML returns

“unknown” unique ID.

Fixed.

RF-

11414

Java/XML Unable to query faxes

through XML.

Fixed.

RF-

11242

Java/XML XML_FAX-SUBMIT

creates a zero-byte

.FCL file in the inbox

directory.

Fixed.

RF-

11025

Java/XML XML_FAX_SUBMIT

creates an

“information

incomplete” fax in

addition to the

intended email.

Fixed.

RF-

12303

Notes

Gateway

Email notifications for

successful Notes

faxes display

incorrectly.

Fixed.

RF-

11272

Notes

Gateway

From Name appears

in the Phone Number

field on cover sheets

of faxes sent from

Notes.

Fixed. If user has no voice number defined, the

From Name will appear in the Phone Number

field.


37

Issue

Name


RF-

11452

OCR Searchable PDF does

not OCR the entire

document.

Fixed.

RF-

12277

Outlook Add-

in

Arabic text in the

message body is left-

aligned.

Fixed.

RF-

12267

Outlook Add-

in

Faxes with PDF

attachments open in

Adobe Reader

instead of Outlook

2010.

Fixed. Faxes received in Outlook will open as

emails with attachments. To open the attachment

directly in Adobe Reader instead, follow these

steps:


HKEY_CURRENT_USER\

Software\RightFax Client\OutlookExtension\



RightFax Client\OutlookExtension\)

2. Create a new DWORD called

UsePDFViewer.

3. Set the value to YES. To open the messages

as emails, set the value to NO.

RF-

11954

Outlook Add-

in

Delete Library

Document button

does not work.

Fixed.

RF-

11594

Outlook Add-

in

Received faxes do

not open in the

RightFax viewer.

Fixed.

RF-

11187

Outlook Add-

in

Silent uninstall does

not completely

remove the add-in.

Fixed.


38

Issue

Name


RF-

11181

Outlook Add-

in

Fax is enlarged when

printing from Real

Time Fax Status

window.

Fixed.

RF-

11434

Remoting API Memory leak occurs

when using Ricoh DIB

with 30 or more

devices.

Fixed. Customers with Ricoh 10.x, 11.x, and 12.x

devices should use the Ricoh 12.x connector,

which is less network-intensive.

RF-

12217

SAP Module SAP Gateway fails to

start when using local

system account.

Fixed.

RF-

11846

SAP Module SAP ID replaces

From Name on cover

sheet.

Fixed.

RF-

11429

SAP Module Registry key for

Logon Retries is

ignored.

Fixed.

RF-

12286

SMTP

Gateway

Certain POP3

accounts cannot be

used as the SMTP fax

mailbox.

Fixed.


39

Issue

Name


RF-

12216

SMTP

Gateway

With plain text email

messages,

attachment name

sometimes appears

as a page of the fax.

Fixed. Plain text email messages can be

converted to text files before conversion. To do

so:


HKEY_LOCAL_MACHINE\





2. Set the value of DWORD

UseTxtFileForTxtBodyType to 1. 0 is the

default.

RF-

11834

SMTP

Gateway

From Name appears

in the Phone Number

field on cover sheets

of faxes sent from

Outlook.

Fixed.

RF-

11769

SMTP

Gateway

Documents with

conversion errors

retry indefinitely.

Fixed.

RF-

11835

SMTP

Gateway

First page is

duplicated on POP3

faxes.

Fixed.

RF-

11733

SMTP

Gateway

Mail headers are

added to the first

page of POP3 faxes.

Fixed.

RF-

11706

SMTP

Gateway

SMTP Gateway is not

using Routing Info to

determine the

outbound sender

account.

Fixed.


40

Issue

Name


RF-

11585

SMTP

Gateway

Subject line is not

included in the

message body when

faxes are routed to

email.

Fixed.

RF-

11294

SMTP

Gateway

SMTP notifications do

not include

transmission history

of successfully sent

faxes.

Fixed.

RF-

10657

SMTP

Gateway

Certain HTML emails

cause attachments to

not be detected

properly.

To treat unknown MIME parts as attachments,


HKEY_LOCAL_MACHINE\





2. Set the value of DWORD

ProcessNonAttachmentParts to 1. 0 is the

default.

RF-

10498,

RF-

11487

SMTP

Gateway

SMTP Gateway leaks

memory when used

with Office365.

Fixed.

RF-

11660

Server-side

application

conversion

SSA fails to convert

documents on

German OS.

Fixed.

RF-

11316

Server-side

application

conversion

MHTML documents

are not formatted

correctly.

Fixed. MHTML documents will attempt to convert

thorough Word if IE is unavailable.


41

Issue

Name


RF-

11026

Server-side

application

conversion

MHTML documents

with embedded JPGs

do not convert with

Word.

Fixed. Install Chrome on the server as an

alternative to Internet Explorer 8 or 9. The print

options in Chrome for the service account user

should be set as desired, including disabling

“Headers and Footers.”

RF-

11746

Server

Module

UserID is not

populated in the audit

table when a new

user is created.

Fixed.

RF-

11363

Server

Module

Imaging error

notifications are sent

twice.

Fixed. To prevent multiple imaging error

notifications:


HKEY_LOCAL_MACHINE\

Software\RightFax\FaxServer



RightFax\FaxServer)

2. Create a new DWORD called

AllowMulitpleGatewayNotifications.

3. Set the value to 0.

RF-

11361

Server

Module

Wrong notification is

sent when number is

blocked by dialing

rules.

Fixed.

RF-

11106

Server

Module

Least Cost Routing

from a RightFax 9.4

server to a RightFax

10.6 server with

RightFax Connect

sends duplicate

faxes.

Fixed.


42

Issue

Name


RF-

11916

Sync Module Users are not deleted

when using an LDAP

source.

Fixed. Users are now deleted by tombstone.

RF-

11453

Sync Module Arabic display names

are truncated at 15

characters.

Fixed. Display names can be up to 29 Arabic

characters long.

RF-

11038

Sync Module Separate Active

Directory users with

the same email

address are

combined into a

single user.

Fixed.

RF-

10348

Sync Module SQL authentication

error when using an

account other than

the installation

account.

Fixed.

RF-

11892

Web Client Connection failure

when browsing to

Web Client by server

name.

Fixed.

RF-

11807

WebEFM If an administrative

user other than the

default administrator

account deletes a

user, an error occurs.

Fixed.

RF-

11967

WebReporter WebReporter returns

invalid dates when

using non-US English

regional settings.

Fixed.


43

Issue

Name


RF-

11848

WebUtil Users can override

group “Hold for

Preview” setting.

Fixed.

RF-

11303

WebUtil Error when opening

WebUtil in IE9.

Fixed.

RF-

10903

WebUtil When a delegate

splits a fax, the split

faxes appear in the

delegate’s folder

instead of the

owner’s.

Fixed.

RF-

12201

WorkServer Poor image quality

when sending PDF

documents through

the Integration

Module.

Fixed. In the WorkServer control panel, clear the

Use PCL converter for text file check box.

RF-

12244

WorkServer Last page of TIFF

document with LZW

compression is

replaced with a

duplicate of the first

page.

Fixed.

RF-

11721

WorkServer SMTP faxes that fail

conversion leave files

behind in the

Outgoing and

WorkServer Temp

directories.

Fixed. Note that temp files left in the Outgoing

folder will remain until the fax aging process

removes them.

RF-

11717

WorkServer Certain TIFF files are

converted to a

negative image.

Fixed.


44

Issue

Name


RF-

11599

WorkServer ShrinkToView registry

key is not working.

Fixed.

RF-

11571

WorkServer Failed FileRoute

requests retry

indefinitely.

Fixed.

RF-

11515

WorkServer HTML conversion

creates blank pages

when a comma is

used as a decimal

indicator.

Fixed.

RF-

11364

WorkServer PDF faxes from SAP

sometimes fail.

Fixed.

RF-

11274

WorkServer PDFs fail conversion

when submitted

through HPFax.

Fixed.

RF-

10600

WorkServer PDF form converts

with blank fields.

Fixed, but certain multi-line fields still may not

convert as expected.

Copyright © 2015 Open Text SA and/or Open Text ULC. All Rights Reserved.

Open Text is a trademark or registered trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not exhaustive of other trademarks, registered trademarks, product names, company

names, brands and service names mentioned herein are property of Open Text SA and/or Open Text ULC or other respective owners.

45

6 Contact Information

OpenText Corporation

275 Frank Tompa Drive

Waterloo, Ontario

Canada, N2L 0A1

Support: https://support.opentext.com

Knowledge Center: https://knowledge.opentext.com

For more information, visit www.opentext.com

https://support.opentext.com/


http://www.opentext.com/