opentext rightfax release notes · 2013-08-22 · opentext rightfax 10.5 feature pack 1, service...

OpenText RightFax Release Notes 10.5 Feature Pack 1, Service Release 3

August 12, 2013

OpenText RightFax 10.5 Feature Pack 1, Service Release 3 Release Notes

2

Contents

1 Introduction .................................................................................................................................... 3 1.1 Release Notes Revision History ................................................................................................ 3

2 About OpenText RightFax 10.5 Feature Pack 1, Service Release 3 .......................................... 3 2.1 New Features ............................................................................................................................ 3

2.1.1 RightFax Connect updates ........................................................................................... 3 2.1.2 OpenText RightFax Connector for Ricoh ESA MFPs updates ..................................... 4

3 Packaging and Documentation .................................................................................................... 4 3.1 Packaging and Delivery Information .......................................................................................... 4 3.2 Related Documentation ............................................................................................................. 4

4 Upgrade Notes ................................................................................................................................ 4 4.1 Before You Begin Installing ........................................................................................................ 4

4.1.1 Updating the RightFax Connector for Lotus Notes ...................................................... 5 4.1.2 Updating the RightFax Administrative Utilities.............................................................. 5 4.1.3 Updating RightFax Connect ......................................................................................... 5

4.2 Downloading the Service Release ............................................................................................ 6 4.3 Installing the Service Release on a RightFax server by using the Installation Wizard ............. 6 4.4 Installing the Service Release in a Shared Services Environment ........................................... 7

4.4.1 Shut Down Services and Back Up the RightFax Server .............................................. 7 4.4.2 Install the Service Release on the First Server ............................................................ 8 4.4.3 Repeat on the Other Servers in the System ................................................................. 8 4.4.4 Restart RightFax Services ............................................................................................ 8

4.5 Installing the Service Release on Client Computers ................................................................. 9 4.5.1 Updating Existing RightFax 10.5 FP1 Client Applications ............................................ 9 4.5.2 Installing New RightFax 10.5 Feature Pack 1, Service Release 3 Client

Applications .................................................................................................................. 9 4.6 Troubleshooting the Installation ................................................................................................. 9

5 Fixed Issues .................................................................................................................................... 9 5.1 Issues fixed in RightFax 10.5 Feature Pack 1, Service Release 3 ......................................... 10 5.2 Issues fixed in RightFax 10.5 Feature Pack 1, Service Release 2 ......................................... 17 5.3 Issues fixed in RightFax 10.5 Feature Pack 1, Service Release 1 ......................................... 33

6 Contact Information ..................................................................................................................... 52


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1 Introduction

These Release Notes provide an overview of OpenText RightFax 10.5 Feature Pack 1, Service

Release 3 (RightFax 10.5 FP1 SR3) including new features, delivery information, and supported

platforms. OpenText recommends that you read these Release Notes in conjunction with the

documentation included with the software package. If any conflicts exist, the Release Notes

supersede the other documentation.

We also recommend that you check the OpenText Knowledge Center

(https://knowledge.opentext.com/) for any patches or documentation updates that may have been

posted after the initial release of OpenText RightFax 10.5 Feature Pack 1, Service Release 3.

1.1 Release Notes Revision History

Release Notes

Revision Number

Modification Date Section

Modified

Modifications

1.0 August 7, 2013 All Initial release

2.0 August 13, 2013 4.1.3 Clarified that the steps are for existing

RightFax Connect accounts only.

2 About OpenText RightFax 10.5 Feature Pack 1, Service

Release 3

This section provides an overview of OpenText RightFax 10.5 Feature Pack 1, Service Release 3.

OpenText RightFax 10.5 Feature Pack 1, Service Release 3 is a cumulative update that includes all

new features and fixed issues in RightFax 10.5 Feature Pack 1, Service Release 1 and Service

Release 2. RightFax 10.5 Feature Pack 1 must be installed before installing this update.

2.1 New Features

OpenText RightFax 10.5 Feature Pack 1, Service Release 3 includes the following new features:

2.1.1 RightFax Connect updates

A single RightFax Connect account can be shared among multiple DocTransports that use the

same database, including remote DocTransports and Shared Services systems.

Status feedback on faxes sent with RightFax Connect is improved.

See Updating RightFax Connect for important instructions.

https://knowledge.opentext.com/


4

2.1.2 OpenText RightFax Connector for Ricoh ESA MFPs updates

The connector requires a separate license. Contact your salesperson or reseller for information.

Features of this update:

Certified by Ricoh

RightFax interface for both large- and small-screen Ricoh MFPs

Single sign-on (SSO) support on SSO-capable devices

Admin can configure multiple RightFax servers for fall-back

Updated Connector for Ricoh ESA MFPs Administrator and User Guides

3 Packaging and Documentation

Downloads and documentation for OpenText RightFax are available in the OpenText Knowledge

Center (https://knowledge.opentext.com/).

3.1 Packaging and Delivery Information

The software and documentation for OpenText RightFax 10.5 Feature Pack 1, Service Release 3

includes:

OpenText RightFax 10.5 Feature Pack 1, Service Release 3 (RightFax10.5FP1SR3.exe)

OpenText RightFax 10.5 Feature Pack 1, Service Release 3 Release Notes (this document)

OpenText RightFax 10.5 Connector for Ricoh ESA MFPs Administrator’s Guide

OpenText RightFax 10.5 Connector for Ricoh ESA MFPs User’s Guide

3.2 Related Documentation

For additional information on OpenText RightFax, or for supplemental information on related products,

refer to the following documents, which are available in the OpenText Knowledge Center

(https://knowledge.opentext.com/).

OpenText RightFax 10.5 Feature Pack 1 Administrator’s Guide is the most recent edition of the

Administrator’s Guide.

OpenText RightFax 10.5 Installation Guide is the most recent edition of the Installation Guide.

4 Upgrade Notes

Before you upgrade, review these instructions.

4.1 Before You Begin Installing

Before you install this service release, please note the following important information.



https://knowledge.opentext.com/knowledge/cs.dll?func=ll&objId=30440837&objAction=Download

https://knowledge.opentext.com/knowledge/cs.dll?func=ll&objId=30439741&objAction=Download


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This service release is intended to update OpenText RightFax 10.5 Feature Pack 1 server

and client applications. If you have not installed OpenText RightFax 10.5 Feature Pack 1,

download it from the OpenText Knowledge Center and install it before applying this service

release. (You can also install OpenText RightFax 10.5 Feature Pack 1, Service Release 3

client applications by using the included client installation program. For more information, see

Installing New RightFax 10.5 Feature Pack 1, Service Release 3 Client Applications.)

Apply this update to local RightFax servers before installing it on remote RightFax servers.

An update to this readme file may be available. Verify that you have obtained the most current

readme file from the OpenText Knowledge Center,

https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289.

Caution

Before applying this update, all remote RightFax services must be shut

down. If they are not shut down, data loss can occur. Also, database

scripts could be run while a remote server is accessing the database,

causing a failure to upgrade the database.

Important

This update includes a new Whitelist.txt file that will overwrite your

existing whitelist. The previous whitelist is backed up in the folder

\$Uninstall RightFax 10.5 Feature Pack 1 SR3\Bin.

4.1.1 Updating the RightFax Connector for Lotus Notes

1. Back up your Domino server before applying this update.

2. Exit all Notes client applications that have opened the EFM Sync database.

3. From a Domino server console, enter the “dbcache flush” command.

4. Apply the update to the RightFax server. Copy the RFINSTAL.NSF file from the

RightFax/Gateway folder on the RightFax server to a Notes client computer. Run

RFINSTAL.NSF to update the Domino server. For details about installing the connector by

using RFINSTAL.NSF, see the RightFax Lotus Notes Module Guide.

4.1.2 Updating the RightFax Administrative Utilities

To successfully update the RightFax Administrative Utilities, including the RightFax Migration Tool,

install the Microsoft Visual C++ 2010 Redistributable Package on the RightFax server before applying

the update. The package is available on the Microsoft web site at http://www.microsoft.com/en-

us/download/details.aspx?id=5555.

4.1.3 Updating RightFax Connect

If you are an existing RightFax Connect customer, you will need to update your:

RightFax Connect account (if established before August 12, 2013)

https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289

http://www.microsoft.com/en-us/download/details.aspx?id=5555

http://www.microsoft.com/en-us/download/details.aspx?id=5555


6

DocTransport configuration

4.1.3.1 Contact OpenText Customer Support to update your RightFax Connect account

If your RightFax Connect account was created before August 12, 2013, contact OpenText Customer

Support to update your RightFax Connect account to work with this service release. RightFax

Connect accounts created after August 12, 2013 are ready to use this service release.

4.1.3.2 Update your RightFax Connect Configuration

Before using the updated RightFax Connect transport, update the configuration on each server and

remote DocTransport by following these steps:

1. In Enterprise Fax Manager, click the server name in the list of servers, and then double-click

RightFax DocTransport Module in the list of services.

2. In the DocTransport Configuration window, expand RightFax Connect in the list of

transports, and then click RightFax Connect Device.

3. Enter or verify the credentials for your RightFax Connect account and then click Test

Connection.

4. An Account in Use alert will appear. Click Yes to transfer ownership of the account from the

server to the database.

5. Click OK to save changes and close the DocTransport Configuration window.

4.2 Downloading the Service Release

Download OpenText RightFax 10.5 Feature Pack 1, Service Release 3 from


4.3 Installing the Service Release on a RightFax server by using

the Installation Wizard

To use the installation wizard to install the service release on a RightFax server, complete the

following steps:

1. Log on to the RightFax server as an Administrator.

2. Shut down all RightFax services and applications on the local machine and on all remote

servers. Remote servers include:

Remote DocTransports.

Remote WorkServers.

Remote e-mail gateways.

Microsoft Exchange servers that have the RightFax Connector for Exchange

installed.

Remote Internet Information Servers with RightFax Web applications installed.

3. Back up the entire \RightFax directory and the RightFax SQL database.



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4. Double-click RightFax10.5FP1SR3.exe. Files are extracted, and the RightFax 10.5 Feature

Pack 1, Service Release 3 installation program opens.

5. Click Start.

6. If you have backed up the RightFax directories, select the I have backed up my RightFax

Installation check box and then click Next.

7. The installation program must execute, write, and create SQL statements and requires SQL

Server administrator access to the RightFax database. On the RightFax SQL Authentication

page, specify the RightFax database to update, the SQL Server administrator user name, and

the password for the database. Click Next.

8. If you have shut down all remote RightFax services or do not use remote RightFax servers,

select the All remote RightFax services have been manually shutdown check box and

then click Next.

9. The installation program will scan the local RightFax server for RightFax services and

applications that are running. If RightFax services are running or if you have a RightFax

application open, the Applications and Services page appears with a list of services and

applications to stop. To allow the installation program to stop applications and services, click

Next.

10. To apply the service release, click Next.

11. On the Changes Complete page, click Close to close the installation wizard.

12. Restart RightFax services.

13. Repeat these steps on all remote RightFax servers.

4.4 Installing the Service Release in a Shared Services

Environment

If your environment uses the RightFax Shared Services Module, complete the following steps to

install on each server that is connected with the Shared Services Module.

Important

Installing in a Shared Services system requires down time for all servers

joined to the system. Please plan your installation accordingly.

To update RightFax servers in a Shared Services system, complete the following general steps:

1. Shut Down Services and Back Up the RightFax Server

2. Install the Service Release on the First Server

3. Repeat on the Other Servers in the System

4. Restart RightFax Services

4.4.1 Shut Down Services and Back Up the RightFax Server

1. Log on to the RightFax server as an Administrator.


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2. Shut down all RightFax services and applications on all RightFax servers that are joined to

the Shared Services system and on all remote servers. Remote servers include:

Remote DocTransports.

Remote WorkServers.

Remote e-mail gateways.

Microsoft Exchange servers that have the RightFax Connector for Exchange

installed.

Remote Internet Information Servers with RightFax Web applications installed.

3. Back up the entire \RightFax directory and the RightFax SQL database.

4.4.2 Install the Service Release on the First Server

1. Double-click RightFax10.5FP1SR3.exe. The RightFax 10.5 Feature Pack 1, Service Release

3 installation program opens.

2. Click Start.

3. If you have backed up the RightFax directories, select the I have backed up my RightFax

Installation check box and then click Next.

4. The installation program must execute, write, and create SQL statements and requires SQL

Server Administrator access to the RightFax database. On the RightFax SQL Authentication

page, specify the RightFax database to update, the SQL Server administrator user name, and

the password for the database. Click Next.

5. If you have shut down all remote RightFax services or do not use remote RightFax servers,

select the All remote RightFax services have been manually shutdown check box and

then click Next.

6. The installation program will scan the local RightFax server for RightFax services and

applications that are running. If RightFax services are running or if you have a RightFax

application open, the Applications and Services page appears with a list of services and

applications to stop. To allow the installation program to stop applications and services, click

Next.



9. Restart RightFax services.

4.4.3 Repeat on the Other Servers in the System

1. Repeat the preceding steps on all other servers in the Shared Services system.

2. Repeat the preceding steps on all remote RightFax servers.

4.4.4 Restart RightFax Services

1. Restart each RightFax node, and then restart each remote RightFax server.

2. Verify that all services are back online, and, if necessary, restart RightFax services.


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4.5 Installing the Service Release on Client Computers

Important

Due to changes in RightFax 10.5 groups and cover sheets, you must use

RightFax 10.5 or later client applications with RightFax 10.5 or later

servers.

4.5.1 Updating Existing RightFax 10.5 FP1 Client Applications

To install the service release on a client workstation, complete the following steps:

1. Log on to the client workstation as an Administrator.

2. Double-click RightFax10.5FP1SR3.exe. The RightFax 10.5 Feature Pack 1, Service Release

3 installation program opens.

3. Click Start.

4. If you have backed up the RightFax server installation, select the I have backed up my

RightFax installation check box and click Next.

5. The installation program will scan the local workstation for RightFax services and applications

that are running. If RightFax services are running or if you have a RightFax application open,

the Applications and Services page appears with a list of services and applications to stop. To

allow the installation program to stop applications and services, click Next.



4.5.2 Installing New RightFax 10.5 Feature Pack 1, Service Release 3 Client

Applications

You can also install fresh RightFax 10.5 Feature Pack 1, Service Release 3 client applications without

first installing a previous version. To do so, download the RightFax 10.5 Feature Pack 1, Service

Release 3 client installation program from

https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289 and run setup.exe. This installer

can also be run from a command prompt. For more information about installing from command

prompt, see the RightFax Installation Guide.

4.6 Troubleshooting the Installation

The installation program creates a log file that can be referenced for troubleshooting. Look for the file

RightFax10_5_FP1_SR3_date_time.log in the root of the RightFax program folder.

5 Fixed Issues

This section provides information about past issues that have been fixed in this release.



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5.1 Issues fixed in RightFax 10.5 Feature Pack 1, Service Release 3

Issue

Name

Component Issue Description Resolution

RF-9392 API Notifications not

working with

custom API

programs.

Fixed. Be sure that no WorkServer is set to

process Network Messages.

RF-9014 Client

Enterprise Fax

Manager

Administrative

client installation

program does not

install necessary

prerequisites.

Fixed.

RF-9579 Client FaxUtil 10.5 FaxUtil does

not display the

user’s routing code

when connected to

a 9.4 server.

Fixed.

RF-9247/

RF-9670

Client FaxUtil Sending large

volumes of faxes

through RightFax

Connect causes

delays in sending

and notification.

Fixed.

RF-9679 Database SQL connection

string cannot be

loaded with long

SQL passwords.

Fixed.


11

Issue

Name


RF-9511 DocTransport Dialing rule is not

disabled when “No

Loop Current” error

is encountered in

FoIP environments

configured to

disable dialing rules

on timeout.

Fixed.

RF-9690 External

Document

Connector

Single Sign-on fails

with Konica Minolta

Native MFP

Connector.

Fixed.

RF-9592 External

Document

Connector

Faxes sent by

unknown users fail

to send instead of

being sent through

the WALKUP user.

Fixed.

RF-9490 External

Document

Connector

EDC Manager

crashes when

receiving EML files

sent via STMP from

an MFP.

Fixed. To ensure correct conversion, ensure that

the SMTP server routes, not forwards, emails to

RightFax.

RF-9470 External

Document

Connector

FileNet does not

pick up received fax

jobs.

Fixed.

RF-9435 External

Document

Connector

Job stuck in

RFSend folder logs

errors repeatedly.

Fixed.


12

Issue

Name


RF-9371 External

Document

Connector

XML Connector for

MFPs sends

notifications to the

wrong email

address.

Fixed.

RF-9012 External

Document

Connector

Unhandled

exception when

adding a one-way

KMBT MFP

connector.

Fixed.

RF-9731 eTransport Incomplete “From”

email address

crashes

mimesend.exe.

Fixed.

RF-9461 Exchange

Connector

“0” replaces route

code in email

notification.

Fixed.

RF-9680 FaxServer Date changes an

hour early when

using the

ReceiveStampForm

at registry key with

the ~B switch.

Fixed.

RF-9730 ModUser Wrong email

address is exported

as the reply-to

email address.

Fixed.


13

Issue

Name


RF-9557 Notes Client Notes users with ID

greater than 8000

do not update

properly with full

mail integration.

Fixed.

RF-9497 OCR Module OCR conversion

saves as text when

rich text format is

selected.

Fixed.

RF-9619 Outlook 2010

Fax Extension

Selected contacts

are not

automatically

entered in the To

field when user

clicks the Fax

button.

Fixed.

RF-9387 Outlook 2010

Fax Extension

RightFax server

settings are not

saved when

Outlook is closed

after checking fax

status for the first

time.

Fixed.

RF-9615 Integration

Module

When using a filter,

certain special

characters cause

FCL to be

processed

incorrectly.

Fixed.


14

Issue

Name


RF-9452 Integration

Module

Text after the last

FCL command in

include files is not

added to the fax.

Fixed.

RF-9719 SAP

Connector

SAP Gateway

configuration is not

being read

correctly.

Fixed.

RF-9598 SMTP

Gateway

SMS messages

received by

RightFax are not

routed to STMP.

Fixed.


15

Issue

Name


RF-9479 STMP

Gateway

From Name is used

for sending email

notifications.

You should specify a user’s notification email

address on the Notification tab of the User Edit

dialog box in EFM. However, if an email address

appears in the From Name field on the Default

Outbound Settings tab, that address will be used

for sending notifications.

To change this behavior, follow these steps:

1. Open the Windows Registry Editor to the

key HKEY_LOCAL_MACHINE\

Software\RightFax\Gateway\Gateway#

(x64: HKEY_LOCAL_MACHINE\Software\

Wow6432Node\RightFax\

Gateway\Gateway#)

2. Create a new DWORD called

RespectNotificationAddress.

3. Enter one of the following values:

0 = never. Sends notifications to the

contents of the From Name field.

1 = always. Sends notifications to the

address defined on the Notification tab

in User Edit.

2 = if user is not the default. Sends

notifications to the From Name

address if this is the default user,

otherwise uses the address specified

on the Notification tab. (In this context,

the default user is the RightFax User

ID specified in the RightFax E-mail

Gateway configuration to send emails

when the sender is unknown.)

4. Save changes and exit the registry editor.


16

Issue

Name


RF-9489 Server-side

Application

Conversion

When using print-

to-fax, documents

with diacritical

characters in the

filename do not

convert properly.

Fixed.

RF-9354 Server-side

Application

Conversion

When sending a

large number of

HTML faxes, IE

conversion stops.

Fixed.

RF-9725 WebUtil Billing code lookup

unavailable for

received faxes.

Fixed.

RF-9433 WebUtil “New” drop-down

menu does not

appear in IE with

language set to

Arabic.

Fixed.

RF-7380 WebUtil Switching

delegates causes a

warning popup to

appear.

Fixed.

RF-9883 WorkServer Event log does not

reflect when a lost

connection to the

image directory is

restored.

Fixed.

RF-9779 WorkServer Some characters in

ANSI encoded text

files do not convert

correctly.

Fixed.


17

Issue

Name


RF-9485 WorkServer Barcode routing

uses only the first

28 digits.

Fixed.

RF-9481 WorkServer Billing codes do not

import if

codechg.csv is not

sorted

alphabetically on

the first column.

Fixed.


Issue

Name


RF-8785 AdminUtils Impuser and

Chguser cannot

route Enhanced

TIFFs.

Fixed.

RF-9239 AutoReply AutoReply

schedules

outbound faxes

even with invalid

characters in the

phone number of

the reply fax.

Fixed.

RF-8948 Client FUW32 A cancelled print

job submitted from

the FaxUtil viewer

appears in the fax

history as

successfully

printed.

Fixed.


18

Issue

Name


RF-8988 Client FUW32 10.5 FaxUtil does

not display icons on

XP installations.

Fixed.

RF-8984 Client FUW32,

FaxServer

Billing codes with

Japanese

characters cause

faxes to fail and be

removed from the

fax mailbox.

Fixed.


FaxServer

Administrator is

unable to approve

and transmit faxes

that are pending

due to blocked fax

number in the

dialing rules.

Fixed.


WebUtil

Billing codes are

incorrectly added to

outbound faxes.

Fixed.

RF-

9388.

RF-8383

Client FUW32,

WorkServer

All cover sheets are

sent in “Fine”

mode, even when

“Normal” mode is

selected.

Fixed.

RF-7310 Conversion

Engine

The mail header is

included on the first

page of outgoing

faxes.

Fixed.


19

Issue

Name


RF-8736 Database

Server,

FaxServer

Mixing English and

Turkish characters

in user names may

cause fax failures.

Fixed.

RF-8676 DocTransport RightFax Remote

Queues are not

created when

display language is

set to Japanese.

Fixed.

RF-9064 DocTransport The RightFax

Internet Connector

uses a licensed

document delivery

channel and that

channel should be

part of the

integration and not

consuming licensed

channels.

Fixed.

RF-9065 DocTransport RightFax Connect

uses four licensed

document delivery

channels and those

channels should be

part of the

integration and not

consuming licensed

channels.

Fixed.


20

Issue

Name


RF-

9132,

RF-9390

DocTransport Dialing Rule

attempting to LCR

(least-cost route) to

an offline

DocTransport

results in orphaned

image files.

Fixed

RF-9154 DocTransport The Data Sharing

tab fields let user

enter path names

longer than

allowed.

Fixed.

RF-9174 DocTransport MSMQ server

installed in a cluster

environment will

cause Doctransport

to shut down during

a failover.

Fixed.

RF-9284 DocTransport Timestamp on TTI

Line has invalid

characters where

AM/PM should be

when Sending

Outbound from a

Chinese Language

Server.

Fixed.

RF-9348 DocTransport Deleting a fax after

it has been

scheduled does not

delete the image

file in the

DocTransport

folder.

Fixed.


21

Issue

Name


RF-9024 DocTransport,

Workserver

Quotation marks in

some service

names prevent

services from

starting.

Fixed.

RF-9062 DocTransport.

RightFax

Internet

Connector

In multi-transport

configurations,

RightFax Internet

Connector (RIC)

transport may use a

channel that is

licensed for a

different device.

Fixed.

RF-8595 EDC Sending from Xerox

EIP generates error

if neither Name or

Company Name

are populated.

Fixed.

RF-8782 EDC When viewing EDC

notification

thumbnail through

IE 9, quality is low.

Fixed.

RF-9294 EDC External

Document

Fax jobs submitted

via EDC from a

Xerox Workcentre

5335 are deleted by

EDC with no error

reported.

Fixed.


22

Issue

Name


RF-5959 EFM On the Dialing

Rules screen,

moving focus to the

Integration Fax

checkbox causes

the SMS Message

checkbox to

disappear.

Fixed.

RF-9134 EFM Special Actions

column of dialing

rules in Enterprise

Fax Manager

displays incorrectly

when channel

restriction has a

start channel of '0'.

Fixed.

RF-9173 EFM Values in EFM do

not display correct

information when

using remote

MSMQ.

Fixed.

RF-9192 EFM After displaying

user properties,

EFM user list

refreshes and

selects user at the

top of list.

Fixed.

RF-9138 EFM,

Exchange

Gateway,

SMTP

Integration

Switching between

SMTP and

Exchange gateway

configuration tabs

causes EFM to

crash.

Fixed.


23

Issue

Name


RF-8921 Exchange

Connector

RCPT TO line is

missing when the

fax recipient has

Hebrew characters

in the To address.

Fixed.

RF-9351 Exchange

Connector

Some fax

notifications may be

missing a history

record.

Fixed.

RF-8703 Exchange

Gateway

When the server is

licensed for

Searchable PDF

files, all files are

converted to

searchable PDF,

even when switch

is turned off.

Fixed.

RF-9094 Exchange

Gateway

Notifications for

faxes sent from the

default user do not

have the return

email address.

Fixed.

RF-9061 FaxServer Letter size faxes

sent from RightFax

to a digital copier or

fax machine with

trays for both letter

and legal size

paper print on legal

size paper.

Fixed.


24

Issue

Name


RF-9148 FaxViewer Faxes received

from physical fax

machines do not

save to TIFF

correctly when

rotated.

Fixed.

RF-8963 SMTP All faxes sent or

received in

RightFax default to

a page width of

8.64 inches when

saved to a file.

To modify the resolution to fit the page size when

converting .TIF to .PDF in the SMTP Gateway,

follow these steps:


key HKLM\Software\RightFax\Gateway\


Wow6432Node\ RightFax\Gateway


OverrideResolution.


If a fax is 200x100 in RightFax, enter:

0 to print at 200x100 resolution



If a fax is 200x200 in Rightfax, enter:



2 to print at 204x192 resolution 4. Save changes and exit the Registry Editor.

RF-8053 Installation Cannot access

Product Licensing

Utility from Start

Menu.

To access the PLU, go to the Server

Configuration window, select the Feature

Activation tab, and then click the Product

Licensing Utility button.

RF-8509 Installation HPFAX printer is

not created when

windows firewall

service is disabled.

Fixed.


25

Issue

Name


RF-8709 Java/XML Running

PostFile.exe from

the \production\bin

folder crashes

when no arguments

are given.

Fixed.

RF-9066 Java/XML Escape Sequences

for the "<" or ">"

are not being

properly handled

when RightFax

parses XML

documents.

Fixed.

RF-8990 Java/XML,

Production

Server

XML Integration

fails to create cover

sheet when

defining anything

other than the

RFDefault or

auto.cov

Fixed.

RF-9001 Outlook When the Outlook

2010 Add-in for the

RightFax 10.5 client

is configured for

SMTP and points to

a 9.4 server, it will

either fail to

connect or crash.

Fixed.


26

Issue

Name


RF-9402 Paging Service There are

vulnerabilities in the

way the RightFax

Remote Paging

Service is defined

in Windows.

Fixed.

RF-9328 Production

Server

Imagetype PDF

FCL code causes

PCL data to be

converted using

TXTtoPS instead of

using PCL6

conversion in 10.5.

Fixed.

RF-9346 Production

Server

Uncompressed

TIFF files submitted

as attachments

through RightFax

Integration Module

produce white text

on black

background.

Fixed.

RF-8638 SAP SAP settings not

saved correctly

when RightFax is

installed on a drive

other than C:\

Fixed.


27

Issue

Name


RF-6062 SMTP

Integration

The log file

sslCertValidationErr

ors.log does not

purge old errors.

sslCertValidationErrors.log will be deleted when it

reaches 5MB. To change this


key HKLM\Software\RightFax\Gateway

\Gateway#


SSLValidationErrorsLogSize.

3. Set the value to the maximum number of

megabytes for the log file. When the log

file reaches this size, it will be deleted.

4. Save changes and exit the Registry Editor.

RF-9137 SMTP

Integration

Failed Fax

Notifications No

Longer Include the

Subject Line of the

Original E-mail.

Fixed.

RF-9133 SSA Quotes in To Name

and To Company

cause doc

coversheets to

break.

Fixed.

RF-9330 Web Client

508

With the 508 Web

Client installed on

remote IIS,

pressing "View as

PDF" within the

document view

returns error "The

connection you

tried to use is not

valid".

Fixed.


28

Issue

Name


RF-3863 Web EFM A system error

occurs when the

user enters an

alpha character in

the Billing Code

search, "Maximum

number of billing

codes to display"

field.

Fixed.

RF-5808 Web EFM Unable to set

Routing Code via

WebEFM.

Fixed.

RF-8992 Web EFM Unable to open the

.NET Compilation

Feature for

WebEFM.

Fixed.

RF-9124 Web EFM When creating a

user in Web EFM,

some Inbound

Routing dropdowns

have no options

populated.

Fixed.

RF-9144 Web Tools RightFax Web

Dashboard does

not connect to

server.

Fixed.

RF-8985 WebUtil Unable to attach

.TIF image in

WebUtil if the file

extension is

capitalized.

Fixed.


29

Issue

Name


RF-9072 WebUtil When faxes are

sent from a

physical fax

machine to

RightFax the

images are shrunk

when viewed in

WebUtil.

Fixed.

RF-5808 Web EFM Unable to set

Routing Code via

WebEFM.

Fixed.

RF-8992 Web EFM Unable to open the

.NET Compilation

Feature for

WebEFM.

Fixed.

RF-9124 Web EFM When creating a

user in Web EFM,

some Inbound

Routing dropdowns

have no options

populated.

Fixed.

RF-9144 Web Tools RightFax Web

Dashboard does

not connect to

server.

Fixed.

RF-8985 WebUtil Unable to attach

.TIF image in

WebUtil if the file

extension is

capitalized.

Fixed.


30

Issue

Name


RF-9072 WebUtil When faxes are

sent from a

physical fax

machine to

RightFax the

images are shrunk

when viewed in

WebUtil.

Fixed.

RF-9240 WebUtil Update server

image button

causes application

error after

annotating a fax.

Fixed.

RF-9257 WebUtil When modifying

delegates in

WebUtil using an

Arabic language

browser certain

elements are

missing.

Fixed.

RF-9258 WebUtil When Internet

Explorer is set to

Arabic, the save

button is missing

from the new

contact window.

Fixed.

RF-9260 WebUtil When “Use Cover

Sheet” is

deselected, the

specified cover

sheet name is not

retained.

Fixed.


31

Issue

Name


RF-9374 WebUtil Display problems

with WebUtil when

viewed in Arabic.

Fixed.

RF-6475 WorkServer Unable to view a

fax sent through

Print-to-Fax when

file name of TIFF is

longer than 21

characters.

Fixed.

RF-8512 WorkServer WordWrapTextLeng

th registry key

causes WorkServer

to crash when

sending text doc via

SMTP gateway.

Fixed.

RF-8980 WorkServer Printer

configuration does

not print time strip

on received faxes.

Fixed.

RF-9000 WorkServer PDF,2 fails to

convert PDFs.

Fixed.

RF-9004 WorkServer Turkish date and

time formats cause

Workserver to fail

converting a .doc

coversheet.

Fixed.


32

Issue

Name


RF-9119 WorkServer Interconnect fails to

copy with return

code 87 when

interconnecting a

10.5 server with a

9.4 system.

Fixed.

RF-9175 WorkServer Whitelist for

attached

documents allows

HTM but not HTML.

Fixed.

RF-9179 WorkServer Faxes remain in an

"In Conversion"

status indefinitely

when Worksrv

crashes.

Fixed.

RF-9245 WorkServer When comma (,) is

used as a decimal

indicator, html

conversions create

blank pages.

Fixed.

RF-9275 WorkServer Microsoft Word

XML 2003

document does not

convert correctly.

Fixed.

RF-

9339,

RF-9096

WorkServer RightFax no longer

includes a page

separator line with

page number when

OCRing received

faxes.

Fixed.


33


Issue

Name


RF-4452 CapaSync CapaSync group

select options do

not allow the

selection of other

domains.

Fixed.

RF-4792 CapaSync CapaSync does not

sync a user whose

group is set to their

primary group.

Fixed.

RF-8630 CapaSync Synchronization

fails if ID in Active

Directory has

Company field that

contains “Ñ” and

more than sixty

characters.

Fixed.

RF-8707 CapaSync Unable to sync

users when

including a Security

Group for LDAP

Synchronization.

Fixed.

RF-8790 CapaSync When syncing data

to DefaultBI1, if the

value is greater

than 16 characters

and contains an

"&", it will trigger

the truncation error

and stop the sync

cycle.

Fixed.


34

Issue

Name


RF-8847 CapaSync Unable to sync

users when

including a Security

Group for LDAP

Synchronization.

Fixed.

RF-8664 Client FUW,

Client FUW32

FaxUtil crashes

when you click the

"Fax" menu with

10.5 clients on

Windows XP and

Windows 7x32

machines.

Fixed.

RF-5944 Client FUW32 Outlook 2007

clients - Fax will not

open for the first

time.

Fixed.

RF-8096 Client FUW32 If two address book

entries use the

same ToName

(even if the ID and

fax numbers are

different) the Client

sends all faxes

addressed with that

ToName to the first

entry found.


key

HKLM\SOFTWARE\RightFaxClient\FUW3

2


ExpandPhone.

3. Set the value to 1 for the default behavior

that uses the fax number associated with

the first name found. Set the value to 0 to

leave the fax number as entered.


RF-8141 Client FUW32 Icons for

unprotected

mailboxes do not

show in RightFax

10.5 FaxUtil.

Fixed.


35

Issue

Name


RF-8361 Client FUW32 FaxUtil goes into a

"Not Responding"

state for an

extended time

when RightFax

Shared Services

Client Failover is

enabled and a

failover occurs.

Fixed.

RF-8691 Client FUW32 Unable to print fax

in FaxUtil when fax

is sent from

Integration Module.

Fixed.

RF-8922 Client FUW32 Changes made to

ODBC Phonebook

view settings are

not saved.

Fixed.

RF-8968 Client FUW Cannot create

new subfolders

due to folder

naming conflict.

Fixed.


FaxCtrl

Sending to email

address through

FaxUtil does not

populate

To/From/File field

with recipient’s

name.

Fixed.


36

Issue

Name


RF-8571 Database

Server,

FaxServer

If Auto-Enroll is

disabled, multiple

SQL errors are

written to the log

when invalid

outbound faxes are

sent to the server.

Fixed. Only one log entry is created for this type

of error.

RF-8896 Database

Server,

DocTransport

Image path for

remote

BoardServer

remains unchanged

in Data Sharing tab

when change is

made on

application server.

Fixed.

RF-4539 DocTransport Not all values work

for

useISDNCallingPar

ty registry setting

when sending fax

using FOIP.

Fixed.

RF-5999 DocTransport IP packets with bad

frame checksums

cause outbound

calls to disconnect.

Fixed.

RF-8316

RF-8851

DocTransport Route code does

not display on fax

channels in EFM,

even though routing

is working.

Fixed.


37

Issue

Name


RF-8705 DocTransport When placing an

outbound call with

ring detect enabled,

an incoming call

may be routed to

that channel,

resulting in a call

collision.

Fixed.

RF-8724 DocTransport Least Cost Routing

does not work from

9.4 to 10.5. Faxes

remain in

“scheduled to be

sent” status.

Fixed.

RF-8787 DocTransport Specific channel

dialing rule does

not send out of

specific channel.

Fixed.

RF-8788 DocTransport With call grouping

enabled faxes get

stuck in “scheduled

to be sent”.

Fixed

RF-8795 DocTransport Channel range

dialing rules do not

save correctly.

Fixed

RF-8880 DocTransport Bostservice fails

to start with error

1075.

Fixed.


38

Issue

Name


RF-8882 DocTransport DocTransport does

not show any error

when MSMQ is

down.

Fixed.

RF-8931 DocTransport,

EFM

MSMQ server

information is lost

on remote

DocTransports

when configured

from EFM on

another system.

Fixed.

RF-8907 DocTransport Disabled channels

are included in

count of licensed

channels.

Fixed.

RF-8934 DocTransport Duplicate faxes

may be sent when

the RF server is

under load and call

grouping is

enabled.

When under heavy load, the DTPulse field may

not be updated within the pre-defined 45 second

time interval. Scheduled but unsent faxes would

then be rescheduled (and thus sent twice). To

prevent this, increase the time interval by

following these steps:


key HKLM\Software\RightFax\FaxServer\


Wow6432Node\ RightFax\FaxServer


MaxSecondsSinceLastPulse.

3. Set the value to the desired number of

seconds. OpenText recommends starting

at 240 seconds. To disable and return to

the default value of 45 seconds, clear the

value or delete the entry.



39

Issue

Name


RF-4683 Docs on

Demand

Using 9.4FP1SR1

with Docs on

Demand on a

remote board

server using SR140

fails after restarting

the DocTransport

service.

Fixed.

RF-6780 EDC

Configuration

MFP uses wrong IP

address when

receiving relayed

EML files.

Fixed.

RF-8513 EDC

Configuration

Xerox 5150 devices

do not display the

on-screen keyboard

when used with

Rightfax 10.5.

Fixed.

RF-8862 EDC XML value "Page

ImportFileName" is

incorrect when

{JOBID} variable is

used inside of the

XMLTemplate.tpl

template.

Fixed.

RF-8994 EDC Template fails when

using XeroxEIP.

Fixed.


40

Issue

Name


RF-8384 EFM Printing a fax at

(200x100) from

FaxUtil to a device

configured in EFM

with No scaling

creates blank

pages.

Fixed.

RF-8954 EFM Copy process won’t

complete when

using the drag &

drop method to

copy one or more

users that are using

a custom cover

sheet.

Fixed.

RF-7261

RF-6449

Exchange

Connector

Watermarks in

signatures do not

convert properly in

RF10 SR2 with

Exchange 2010

environment.

The editor options for inserted images must be

set to "Inline with text". Choosing other options

are not supported due to the way Internet

Explorer displays/converts the Outlook HTML

message.

RF-8871 Exchange

Connector

Exchange

Connector not

providing "RCPT

TO" information

when domain

address has less

than 4 characters.

Fixed.


41

Issue

Name


RF-8858 Exchange

Connector,

Exchange

Gateway

Exchange

notifications for

faxes sent from the

default user do not

have the return

email address.

Fixed.

RF-8650 Exchange

Gateway

<FCSFILE> not

functional in faxes

submitted via

Outlook.

Fixed.

RF-8693 Exchange

Gateway

Subject field

containing Hebrew

characters does not

correctly populate

in the body of

RightFax Email

Notifications.

Fixed.

RF-8704 Exchange

Gateway

Subject field

containing Hebrew

characters does not

correctly populate

notes section of

coversheet.

Fixed.

RF-8831 Exchange

Gateway

Application crash

occurs when

inbound routing

email address is 34

characters long or

longer.

Fixed.


42

Issue

Name


RF-4811 Fax Reporter Destination_FaxNu

mber report does

not show data from

today's activity.

Fixed.

RF-6596 Fax Reporter Output time/money

calculation is

inaccurate for faxes

with multiple

attempts.

Fixed.

RF-6901 Fax Reporter Billing_Detailed_Bill

ingCode1.rpt report

shows an invalid

date range.

Fixed.

RF-7069 Fax Reporter Automation_Outbo

und_Failed_User.rp

t shows the first

failed attempt for a

fax in local time and

the last in GMT.

Fixed.

RF-8936 FaxCtrl User is unable to

highlight and print

multiple faxes.

Fixed.

RF-7962 FaxServer Phonebook blast

results in too many

retries and invalid

fax numbers.

Fixed.

RF-8750 FaxServer Duplicate file

names in the image

directory can result

in data loss and

merged faxes.

Fixed.


43

Issue

Name


RF-8973 FaxServer Faxes are being

sent successfully

multiple times when

CTRL-K is used.

Fixed.

RF-8606 FaxViewer FaxUtil 10.5

crashes when

sending via email

with Outlook 2007.

Fixed.

RF-8542 FaxViewer,

Work Server

Faxes routed to

Exchange as PDF

files don’t print

when printer is set

to auto-detect page

size.

You can modify the resolution to fit the page size

when converting .TIF to .PDF in the Exchange

Gateway.

Follow these steps:


key HKLM\Software\RightFax\Gateway\


Wow6432Node\ RightFax\Gateway


OverrideResolution.


If a fax is 200x100 in RightFax, enter:




If a fax is 200x200 in Rightfax, enter:





RF-8825 Install Installation of 10.5

FP1 fails if

Windows Firewall

Service is turned

off.

Fixed.


44

Issue

Name


RF-4672 Install RightFax Server

Name not carried

over to Fax Printer

configuration in

non-administrative

accounts.

Fixed.

RF-8803 Java/XML Submitting a job

through the Java

API with a specified

coversheet results

in the wrong

coversheet being

used.

Fixed.

RF-8919 MAPI Recipients not

correctly added

when selecting

more than 5 users

from a MAPI

phonebook source.

Fixed.

RF-8155 MFP HP MFP fails when

submitting sample

job.

Fixed.

RF-8822 MFP HPOXPD MFP

connector displays

error when the user

clicks the More

Options button.

Fixed.

RF-8805 MQ Series MQ Integration only

allows use of port

range 1 – 32767.

Fixed.


45

Issue

Name


RF-4482 Notes

Gateway

Inbound routing

data discrepancy.

Fixed.

RF-7655 Notes

Gateway

EFM Sync

database adds a

semicolon after the

first name when

configuring NT

Authentication for a

user.

Fixed

RF-7776 Notes

Gateway

Using a 0 in the

path to the

RFAXSYNX.NSF

file causes the

Notes Gateway to

fail to function with

RF 10 Notes

databases.

Fixed

RF-7866 Notes

Gateway

Can’t forward to

more than one user

in Lotus Notes.

Fixed.

RF-8289 Notes

Gateway

NotesID in

EFMSync

Database is case

sensitive.

Fixed.

RF-8639 Notes

Gateway

Failed outbound fax

from Notes will not

auto-print.

Fixed.

RF-8732 Notes

Gateway

Saving a user in

EFMSync can take

longer than

expected.

Fixed.


46

Issue

Name


RF-7153 Outlook

Advanced

Form

When the RightFax

plugin is enabled in

Outlook 2010,

messages are not

closed properly in

Exchange System

Manager.

Fixed.

RF-8583 Outlook

Advanced

Form

Missing automatic

failover functionality

in Outlook

advanced form.

Fixed.

RF-7526 Outlook Fax

Extension

After disabling

customization cover

sheet fields

FromName and

FromFaxNumber,

in EFM, they are

still available for

editing in the

Outlook 2010 plug

in.

Fixed.

RF-8488 Outlook Fax

Extension

When RightFax

Outlook add-in is

enabled, emails

cannot be delayed

for a later time if

message

highlighted in

Outlook.

Fixed.

RF-8811 Outlook Fax

Extension

Fax Viewer in 2010

is not showing the

fax.

Fixed.


47

Issue

Name


RF-8901 Outlook Fax

Extension

Outlook stops

responding when a

user does not have

the "Can Change

Cover Sheets"

permission if they

are not an

administrator.

Fixed.

RF-8738 Remoting API RPC module is

incorrectly reporting

status and metrics

on the entries

SVE_DT_CRT_STA

TE and

SVE_DT_CRT_ES

TMINUTESLEFT.

Fixed.

RF-8622 SAP

Connector

Notification status

is not updated on

faxes that fail, retry,

and encounter a

final termination

status.

Fixed.

RF-4464 Server Custom messages

in the server

module show

mismatched error

message and error

type (for example,

Unknown error

notification for

faxes that fail with

human answered

fax).

Fixed.


48

Issue

Name


RF-8652 Server Smart Fax using

Linear distribution

has different results

in a Shared

Services

environment.

Fixed.

RF-8801 Server Complete events

will build up in the

events table

whenever a fax is

blocked by dialing

rules or cannot be

scheduled.

Fixed.

RF-4784 SMTP

Integration

Outbound fax

notifications are

only processed by

the SMTP gateway.

Fixed.

RF-8016 SMTP

Integration

Application crash

occurs when

temporary files are

stuck in the

temp.gateway#

directories.

Fixed.

RF-8747 SMTP

Integration

Billing code

information is

missing from fax

notifications.

Fixed.


49

Issue

Name


RF-8830 SMTP

Integration

Application crash

occurs when

inbound routing

email address is 34

characters long or

longer.

Fixed.

RF-8783 SMTP

Integration,

Work Server

Attachments are

deleted from

forwarded mail

message after it

has been sent as a

fax.

Fixed.

RF-8982 SNMP SNMP alerts stop

working after

applying 10.5 FP1

MIB.

Fixed.

RF-4265 SSA No option to

configure RightFax

Conversion Engine

on remote

workserver.

Fixed.

RF-8387

RF-8388

RF-8468

SSA Word documents

with merge fields

aren't converting

correctly.

Fixed.

RF-8808 SSA "Application

Monitoring" options

are missing from

the Word tab in the

RightFax

Conversion Engine

configuration.

Fixed.


50

Issue

Name


RF-8088 Utilities Migration Tool

crashes when

loading users.

Fixed.

RF-8740 Web Client Web Client displays

fax statuses in

English, rather than

the localized

language.

Fixed.

RF-7981 Web EFM Web EFM Smart

Fax Distribution

route code does not

update.

Fixed.

RF-4503 WebUtil WebUtil time

settings show as 12

hour instead of 24

hour when regional

settings are set to

Danish.

Fixed.

RF-6285 WebUtil When selecting

multiple faxes to

approve in WebUtil,

only one fax will

actually be

approved and sent.

Fixed.

RF-6542 WebUtil WebUtil Delete

button no longer

works as expected.

Fixed.

RF-6958 WebUtil WebUtil sorts faxes

initially by handle

instead of by

creation time.

Fixed.


51

Issue

Name


WebUtil When faxes

are sent from a

physical fax

machine to

RightFax the

images are

shrunk when

viewed in

WebUtil.

Fixed.

Work

Server

High volumes

of MS Word

SSA

conversion can

cause the

Conversion

Engine to stop

or crash

unexpectedly.

Fixed.

Work

Server

Turkish

characters fail

to convert

properly.

Fixed.

XML

MFP

Received

faxes sent

through XML

Generator will

fail all pages

beyond the

first 'bad'.

Fixed.

XML Unable to

query faxes

using

Java/XML API.

Fixed.

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6 Contact Information

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Email: [email protected]

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opentext rightfax release notes · 2013-08-22 · opentext rightfax 10.5 feature pack 1, service...

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