Smarter WorkforceCREATING A

An engaged, empowered and optimized workforce is critical to be a leader in today's competitive market. From the Front O�ce to the Back O�ce, using OpenSpan, your organization can deliver ...

to your supervisors,managers and executive teams

Establish and manage to fact-based standards and goals

Deliver real-time activity insights and feedback views to all managers

throughout the organization

Inspire teams to work together more nimbly and e�ciently

Simplify communication by integrating and unifying the ways activities are measured

and the way people are managed

Connect human activity "Big Data" to company wide goals and results

Collect activity data where people and technology meet (the desktop), to create more e�cient and e�ective management

A BETTER WAY TO MANAGE ™A BETTER WAY TO MANAGE ™

More e�cient and e�ective workersthrough automation

Manage risk by enforcing standards and securing data

for your agents, knowledgeworkers and customer representatives

Reduce talent attrition throughenabling people and technology to

work better together

Increase revenue by automaticallypushing contextually relevant information

to the worker

Impact Customer Satisfaction by delivering relevant customer data to the desktop and

positively impacting the customer interaction

Drive e�ciencies by automating manual tasks and simplifying the desktop

A BETTER WAY TO WORK ™A BETTER WAY TO WORK ™