the science behind a smarter workforce - ibm smarter business 2013
DESCRIPTION
When we talk about the power of a Smarter Workforce, much of the focus is on the technologies and processes that make it possible. But more often than not, the weak link isn’t how well you understand technology—it’s how well you understand people. During this presentation, Clodagh will provide a solid behavioural foundation that will lead you to Smarter Workforce success. She will offer an insight into creating the right employee fit when build your own Smarter Workforce in organisations today. Presenter: Clodagh O'Reilly, Head of Assessment and Leadership Consulting, Kenexa, an IBM company. Mer från dagen på http://bit.ly/sb13seTRANSCRIPT
© 2013 IBM Corporation
The Science Behind a Smarter Workforce
Clodagh O'Reilly Head of Assessment and Leadership Consulting EMEA Kenexa an IBM Company
© 2013 IBM Corporation
The Science Behind a Smarter Workforce Clodagh O'Reilly
Head of Assessment and Leadership Consulting, EMEA
Kenexa, an IBM Company
© 2013 Kenexa an IBM Company
© 2013 Kenexa an IBM Company
SustenanceSustenance
+Satisfaction
Sustenance +
Satisfaction+
Identity
The need to survive and provide for the basic needs
of your family
The realization that work can provide dignity and status
When the work you do and who you do
it for proudly defines you
Organisations are under pressure to engage the individual
© 2013 Kenexa an IBM Company
Organisations have access to more information about the individual
© 2013 Kenexa an IBM Company
Organisations can use this information about the individual
© 2013 Kenexa an IBM Company
Understanding the individual
© 2013 Kenexa an IBM Company
Engaging the individual
© 2013 Kenexa an IBM Company
Customer Satisfaction Index 2.76 pts
Diluted Earnings Per Share $1.05
3 Year Total Shareholder Return 2.82%
Return on Assets 1.18%
Reaping the rewards
CASE S
TUDY
• A consistent improvement in train reliability and punctuality
• Estimated £50,000 ROI per person• Employee engagement increasing by
9%• Enhanced leadership capability
recognised by the European Foundation for Quality Management
Smarter Workforce in action
HOW?A culture change programme that combined leadership development, employee engagement, reward and performance management
CASE S
TUDY
Teams run by managers who most closely aligned with the organisation/role “fit” saw:
•Employee engagement scores increase 6.2%•Turnover rates dropped 43%•Profit per customer increased by 1.2%•Millions of increased net income
HOW?A leadership “fit” assessment correlated to cultural and employee engagement measures and assessed against business metrics for success in the business
Smarter Workforce in action
CASE S
TUDY
Building a Smarter Workforce
9.3% higher sales per labour hour among top performers
HOW?Integrated EVP, Assessment, Leadership Development, and Employee Engagement underpinned by Technology and Analytics to gain greater insight and enrich the employee experience
Cabela’s re-energised their sales teams with an integrated solution, significantly increasing sales per labour hour
© 2013 Kenexa an IBM Company
The journey to being ‘Smarter’
Starting PointIndividualised action; focus on HR metricsThe minimum standard for companies to see a benefit of taking action
The Market TodayBest in class individual action; some integration; some focus on business metricsWhat high performing companies are doing right now to gain competitive advantage through their people
Smarter WorkforceIntelligent, Integrated, InstrumentedThe future of competitive advantage where technology, science and data are integrated across the employee lifecycle to maximise business performance and enrich work
© 2013 Kenexa an IBM Company
Recognise the individual in your
organisation
Recognise the power of your
organisation
ENGAGINGENGAGING
COLLABORATINGCOLLABORATING
GROWINGGROWING LEARNINGLEARNING
DEVELOPINGDEVELOPING
SUCCEEDINGSUCCEEDING
ACHIEVINGACHIEVING
INNOVATINGINNOVATING
CREATINGCREATING
© 2013 IBM Corporation
Thank youClodagh O'Reilly
Head of Assessment and Leadership Consulting, EMEA
Kenexa, an IBM Company
© 2013 Kenexa an IBM Company
Appendix: Smarter Talent Analytics
Descriptive reporting and analytics provides direct insight to structured or unstructured data (survey, social, other) for individual elements within a portfolio or solution.
Prescriptive analytics employs strategic alignment, scenario analysis, and cognitive computing (e.g., Watson) to guide users to make the best possible decisions.
Integrated reporting and analytics enables messaging across elements within a solution to provide a truly holistic view of human capital management topics.
Predictive analytics capitalizes on data-integration and advanced research assets to allow insight into future trends, actions that could be taken, and the impact to the organisation.
1
2
3
4
Descriptive (by product)
Integrated Reporting
(Dashboard)
Predictive
Prescriptive