More than 200 customers

6x the footprint other solutions

Present in 21countries

and 300,000 desktops

Revenue growth

Revenue growth fromnew customers

IMPROVING PRODUCTIVITYIMPROVING PRODUCTIVITYOPENSPAN CUSTOMERS ENJOY

SIGNIFICANT PRODUCTIVITY GAINS

19% Contact Center productivity

29% Back-o�ce productivity

21% Overall productivity

by the numbers

2013by the numbers

INDUSTRY LEADERSAND PARTNERS

40%

60%

Cash �ow positivePro�tableOver 500 years of experiencein contact centers and back o�ces

THE RESULTS OF OUR CUSTOMERS’PROCESS IMPROVEMENT EFFORTS IN 2012

$3.5 BILLIONsaved in ONE YEAR

OpenSpan customers saved an estimated aggregate $3.5 billion in 2012.

2.1 BILLIONprocesses improved ANNUALLY

OpenSpan technology impacted more than two billion of our customers’ processes in the front o�ce, back o�ce and cloud.

IMPACTING BUSINESSIMPACTING BUSINESS

BANKING Three of the U.K. "Big Four" and four of the top sixU.S. commercial banks TELECOMMUNICATIONS Seven of the top globaltelecom/cable providers HEALTHCARE Four of the top six U.S. managed health plans INSURANCE Three of the top �ve property and casualty insurers TECHNOLOGY One of the world’s three largestcomputer manufacturers RETAIL Two of the top �ve U.S. food and drug retailers

Based on 2012 Fortune 500 and Forbes Global 2000 rankings.