open source glpi network asset management and itsm
TRANSCRIPT
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Page 1Altnix Confidential 2016
GLPi Network Asset Management Overview – Part 1
www.altnix.com
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Page 2Altnix Confidential 2016
About Altnix• Official GLPi Network Partner in USA• Only GLPi Network Partner in USA• Specialization
– Open Source ITSM– Open Source Monitoring– Managed Services
• [email protected] +1-800-913-5553
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GLPi Network Overview• Enterprise Grade Tool• Leader in Open Source Asset
Management• ITIL Compliant • Robust Platform• Wide Customer Base• Strong Community• Customizable
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GLPi Network – Feature Summary IT Assets Management End to End IT Inventory Ticketing System Change Management Supplier Management Contracts Management Enterprise Grade Features Easy to Use Web Interface Multi-User Management Reports and Statistics ITIL Compliant
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Open Source – By Design• Every Screen Can be Customized!• Workflows can be modified, added or extended• Functional features can be added• Integration with 3rd party tools possible
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MENU ORGANIZATION
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Menu Organization
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ASSET INVENTORY
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Asset Inventory - I• Computers
– Type– OS and Software– Licenses– Sub-Components
• Networks– Network Devices– IP Addresses– Locations
• Monitors– LCD /LED Displays– Size of Display– Ports– Connectivity
• Software– Version– License– Dependencies
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Asset Inventory - II• Printers
– Cartridges– Sub-Components
• Devices – Peripherals– Serial Number– Sub-Components
• Consumables– Manager– Alert Thresholds
• Phones– Operating System– VoiP– Location
“Global” menu gives a complete list of all assets types
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General Asset Attributes• Manufacturer• Type / Sub-Type• Model Number• Serial Number• License Keys• Location• Operational Status• End User• Technician / Team• Notes and Comments
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Mapping Relationships
Connections Components
Asset connected to another asset
Asset is a part of another asset
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ASSISTANCE (ITSM)
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Ticketing and Help Desk• Complete Ticketing
Functionality• ITIL Compliant• SLA Support• Attachments• Routing Logic as needed• Approval step can be
added
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Problem Management• Problem Management• ITIL Compliant• Link to Changes, Assets,
Tickets• Root Cause Analysis• Solution Definition• Costs Can be included
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Change Management• Change Request • ITIL Compliant• Link to Problems, Assets,
Tickets, Projects• Impact Analysis• Deployment and Backup
Plans• Solution Definition• Change Approvals
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Planning • Calendar View• Tasks, Reminders• Tickets• Changes• Monthly, Weekly, Daily
view• Upcoming events
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Statistics • Graphs and Charts• Statistics on Tickets,
Problems, Changes, Assets
• Filter by Dates• Filter by Status
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MANAGEMENT FEATURES
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Supplier Management• Create a List of Suppliers• Maintain Contact List for
Each Supplier• Link Suppliers with other
screens on GLPi– Asset, Contracts, Documents,
Tickets, Problems, Changes• Additional Notes Field• Historical View of all
activities on this Supplier
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Contracts Management• Create a List of Contracts• Support for many types of
contracts• Link Contracts with other
screens on GLPi– Asset, Supplier,
Documents, Tickets, Problems, Changes
• Additional Notes Field• Historical View of all
activities on this Contract
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Budgets Management• Used in Financial Management
Functions in GLPi• Create a Budget &Timeperiod• Link Budgets with other
screens on GLPi– Asset, Contracts, Supplier,
Documents, Tickets, Problems, Changes
• Additional Notes Field• Historical View of all activities
on this Budget
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Contacts Management• Used along with Supplier
Management• Create a Contact• Assign to a Supplier• Additional Notes Field• Historical View of all
activities on this Contact
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Contacts Management• Used along with Supplier
Management• Create a Contact• Assign to a Supplier• Additional Notes Field• Historical View of all
activities on this Contact
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Documents Management• Document repository• Attachments store• Direct Document Upload• Link Document with other
screens on GLPi– Asset, Supplier, Documents,
Tickets, Problems, Changes• Additional Notes Field• Historical View of all
activities on this Document
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TOOLS
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Knowledge Base• Publish Articles in
Knowledge• Tag with Categories• Publish with visibility
dates • Format articles with
HTML• Indicate target audience,
users or groups
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Projects• New Tasks and Projects• Planned Schedule• Actual Schedule• Ownership• Gantt Chart• Priority• Category / Type
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Reservations• Pool of Reservable Items• Reservation Calendar• Item-wise Availability• Reservation Approvals• Time Wise Availability• Recurring Reservations
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ADMINISTRATION
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Multi-Admin Function
Super Admin
Admin 1 Admin 2 Admin 3 Admin 4
Users Users Users Users Users Users
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Permissions• Super Admin
– Controls all other admins and users– Controls configuration and customization on GLPi
• Admins– Controls only a limited set of users– Cannot customize GLPi– Can change some configuration items but not all
• User– Limited permissions as set by admin or super-admin
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Groups• Logical Grouping of
Users– Example: Department or
Branch Location• Can contain Items• Permissions can be
allocated per group• Very useful in Multi-
Tenancy Situations• Link to Tickets,
Problems, Changes
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Profiles• Profile can be used to
control read-write access to features in GLPi
• Associate with items and tickets
• Users can be assigned to a particular profile
• Groups association can also be done
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Entities• Used to manage organization structure of any
company• GLPi supports multi-tenancy• Single GLPi can be used across multiple
companies• Entity loosely defined and can be mapped to
different types of organizations
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Rules• Define actions to be taken based on conditions
– Example: Assign an asset to a company Entity• Conditions can be based on logical
expressions• Rules can apply to following
– Items, Entities, Categories, Tickets, Routing, Users, Authorizations and more..
• Will also work with Dictonaries
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ADVANCED MENUS
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Configuration and Customization• Dropdown Lists• Components• SLAs• Notifications• Checks• Authentication• Automatic Actions• More…
Topics to be covered in a later presentation
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Community Plug-Ins• Extend Basic
Functionality• New Modules• New Features• Developer Community• Re-Use Code
Topics to be covered in a later presentation
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For More information• Visit http://altnix.com/resources/videos • Contact [email protected]• Call 1-800-913-5553