open session quarterly and monthly transport …...agenda item no. 11.1 open session attachments...
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Board Meeting| 01 February 2018 Agenda item no. 11.1
Open Session
Quarterly and Monthly Transport Indicators – December 2017
Recommendation
That the Board:
i. Receives this report.
Executive summary
1. The attached Monthly and Quarterly Indicator Reports provide an overview of AT’s performance against its Statement of Intent (SOI) performance measures for November and December 2017 (in a single report), and for the December 2017 quarter. The reports also provide supplementary information on the wider Auckland context as well as AT’s public transport, road operations and maintenance, and customer response activities.
Strategic context
2. Auckland’s growing population continues to fuel increases in transport demand, although growth in some key indicators is beginning to slow:
Migration currently remains steady at what may be a peak, with an estimated net gain of 36,404 migrants entering Auckland in the 12 months to October 2017, a 9.4% increase on the 12 months to October 2016, but a 1% decrease from the 12 months to June 2017.1
Auckland employment rose by 5.5% in the September 2017 quarter compared with the September 2016 quarter.2
Auckland GDP grew by 2.6% in the 12 months to September 2017, lower than the 3.4% annual increase in the previous quarter.3
There were 10,317 new residential building consents issued in the 12 months to September 2017, which is 2.9% higher than the previous 12 months.4
1 Calculation based on data from Statistics NZ, International Travel and Migration: October 2017 2 Calculation based on data from Statistics NZ, Household Labour Force Survey tables for September 2017 quarter 3 Infometrics Quarterly Economic Monitor – September 2017 https://ecoprofile.infometrics.co.nz/auckland/QuarterlyEconomicMonitor/Gdp 4 Calculation based on data from Statistics NZ, Building Consents Issued tables for September 2017 quarter
Board Meeting| 01 February 2018 Agenda item no. 11.1
Open Session
3. Transport metrics continue to grow, reflecting the increase in demand for travel:
Public transport boardings grew by 7.4% for the 12 months to December 2017 compared with the 12 months to December 2016.
The total number of cars registered in Auckland grew by 1.3%, an increase of 12,496 cars from 952,534 at December 2016 to 965,030 at December 2017.5
The numbers of cars first registered to an Auckland post code increased by 7.5% for the 12 months to December 2017 compared with the 12 months to December 2016.
Fuel sales grew by 2.9% for the 12 months to November 2017 compared with the 12 months to November 2016.
A total of 19.3 million passenger movements were recorded through Auckland Airport in the 12 months to September 2017, up 8.5% compared with the 12 months to September 2016.6
4. Congestion on the arterial network has generally improved during 2017 as a result of the Waterview Connection being completed in July 2017.
Summary of performance against SOI measures
5. Table One provides a summary of performance against SOI targets.
Table One: Performance against SOI targets
Theme Target exceeded Target met Target not met Non-reporting period
Total measures
Prioritise rapid, high frequency public transport 0 3 0 0 3
Transform and elevate customer focus and experience 2 2 5 1 10
Build network optimisation and resilience 9 5 1 3 18
Ensure a sustainable funding model 0 0 1 0 1
Develop creative, adaptive, innovative implementation 0 1 0 3 4
Total 11 11 7 7 36
5 Calculation based on Regional Monthly Vehicle Registration data provided by the NZ Transport Agency 6 Monthly traffic updates – September 2017 https://corporate.aucklandairport.co.nz/news/publications/monthly-traffic-updates
Board Meeting| 01 February 2018 Agenda item no. 11.1
Open Session
Highlights from the Quarterly and Monthly reports
6. As reflected in the table above, the December quarterly and monthly reports show strong performance in some areas while in others, targets have not been met.
Public Transport
7. While patronage was below target for the month of December, year-end forecasts indicate that AT remains on track to meet its SOI patronage targets:
Overall public transport totalled 91.1 million boardings for the 12 months to December 2017, an increase of 7.4 percent, or 6.3 million boardings, on the 12 months to December 2016.
Rail boardings totalled 20.4 million for the 12 months to December 2017, an increase of 12.3 percent, or 2.2 million boardings, on the 12 months to December 2016.
Bus boardings totalled 64.5 million for the 12 months to December 2017, an increase of 6.5 percent, or 3.9 million boardings, on the 12 months to December 2016.
Ferry boardings totalled 6.2 million for the 12 months to December 2017, an increase of 2.1 percent, or 0.1 million boardings, on the 12 months to December 2016.
8. Rail patronage in the month of December 2017 was 5.2% lower than December 2016. However, this is normalised to an increase of 5.6%, once adjustments are made to take into account the number of business days and the industrial action undertaken during the month.
9. The total public transport farebox recovery ratio was 45.9 percent in December 2017, below the SOI target range of 47 to 50 percent. This reflects the impact of the introduction of Simpler Fares in August 2016, which reduced fares for the majority of users.
Cycling
10. Cycling counts continue to grow. There are two cycling targets in the 2017/18 SOI:
A target of 1.8 million cycle movements at designated locations around the Auckland region. December counts at the 14 identified sites exceeded the monthly forecast, with year to date counts now running 6.2 percent above forecast.
A target of 1.86 million cycle movements in the city centre. December counts were in line with the monthly forecast, with year to date counts now running 4.7 percent above forecast.
Board Meeting| 01 February 2018 Agenda item no. 11.1
Open Session
Travel times, congestion levels and safety
11. Some routes did not meet their travel times in December due to a surge in pre-Christmas freight and traffic. However, year to date travel times indicate that all ten routes continue to meet or exceed their SOI targets.
12. In the month of December 2017, 21 percent of the arterial network was subject to congestion during the morning peak, up two percentage points from congestion levels in December 2016. December is the first month since mid-2017 to see congestion return to levels comparable to 2016 results.
13. Local road deaths and serious injuries continue to trend upwards and are now significantly higher than the SOI target. A Speed Management Implementation Plan will be delivered in early 2018 to change speeds on 10% of the rural and urban network. An Auckland Safe Roads Strategy is also being finalised to direct combined AT, Police, NZTA and ACC actions to improve road trauma. Combined infrastructure, education and enforcement activities continue to be delivered at high-risk locations and communities through three local Road Safety Action Plans.
14. AT has an SOI target of resurfacing / rehabilitating 7.5% of the sealed local road network during 2017/18. Due to the need to prioritise funding to undertake urgent repairs to the sea wall, the 2017/18 programme is not forecast to meet this target.
Customer experience and satisfaction
15. Overall satisfaction with public transport services was 91 percent, which was five percentage points higher than in December 2016.
16. Local board member satisfaction with Auckland Transport’s engagement has improved slightly since the last reporting period, however the 2017 results have not met the SOI targets of 60%.
Satisfaction with Auckland Transport’s reporting to local boards was 56% in the 2017 survey, an increase of one percentage point on the 2016 result.
Satisfaction with Auckland Transport’s consultation with local boards was 42% in the 2017 survey, an increase of two percentage points on the 2016 result.
17. While not an SOI measure, satisfaction with Auckland Transport’s Elected Member Relationship Managers was 85% in the 2017 survey, an increase of seven percentage points on the 2016 result and ten percentage points on the 2015 result.
Board Meeting| 01 February 2018 Agenda item no. 11.1
Open Session
Attachments
Attachment Number Description
1 Auckland Transport Quarterly Indicators Report 2017/18 – December 2017
2 Auckland Transport Monthly Indicators Report 2017/18 – November and December 2017
Document ownership
Submitted by Christine Perrins
Group Manager, Strategic Transport Planning
Recommended by
Cynthia Gillespie
Chief Strategy & Development Officer
Approved for submission by Shane Ellison
Chief Executive
Glossary
Acronym Description
SOI Statement of Intent 2017/18-2019/20
Auckland Transport Quarterly Indicators Report 2017/18
December 2017
Attachment 1
Page 2 .
Table of Contents
1. Executive summary
2. External indicators
3. Performance by Strategic Theme
3.1 Prioritise rapid, high frequency public transport
3.2 Transform and elevate customer focus and experience
3.3 Build network optimisation and resilience
3.4 Ensure a sustainable funding model
3.5 Develop creative, adaptive, innovative implementation
Page 3 .
1 Executive summary
SOI performance summary
36 SOI measures
• On target to exceed performance measure (more than 2.5% above target)• On target to meet performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)
• Data not available
Page 4 .
Table of Contents
1. Executive summary
2. External indicators
3. Performance by Strategic Theme
3.1 Prioritise rapid, high frequency public transport
3.2 Transform and elevate customer focus and experience
3.3 Build network optimisation and resilience
3.4 Ensure a sustainable funding model
3.5 Develop creative, adaptive, innovative implementation
Page 5 .
2. External indicators
2.4 State Highway average daily traffic volumes
Data no longer updated via the NZTA website.
Updated information to be sourced from NZTA and included in the next quarterly report.
Source: NZTA Data
2.3 Auckland fuel sales (12 month rolling totals)
Total fuel sales for the 12 months to November 2017 were 2.9% higher than the 12 months to November 2016.
Petrol sales for the 12 months to November 2017 were 0.2% lower and diesel sales 8.3% higher than the 12 months to November 2016.
Source: Auckland Council fuel tax returns
2.1 ANZ Truckometer 2.2 Monthly fuel prices
In December 2017 petrol prices increased by 1.18% and diesel prices increased by 1.72% compared to November 2017.
Source: Ministry of Business, Employment and Innovation
The ANZ Truckometer uses NZTA traffic data as an indicator of national economic activity. The heavy traffic index suggests GDP growth was subdued in Q3, but lifts in October and November are a good start to Q4.Source: ANZ Truckometer
70
90
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Dec-0
8
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-09
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-11
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Au
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6
Dec-16
Feb-17
Ap
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Jun-17
Ave
rag
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aily
tra
ffic
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lum
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SH1 Orewa-Puhoi Auckland Harbour Bridge
SH1 'Tip Top Corner' SH1 Drury
$39,000
$42,000
$45,000
$48,000
$51,000
$54,000
$57,000
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1300
1400
1500
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P $
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ter
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ANZ Heavy Traffic Index (LHS) Jan 04=1000
GDP $m (RHS)
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Jul-17
Litr
es
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ion
s)
Petrol Diesel Total
Page 6 .
2. External indicators
This graph shows the number of cars first registered to an Auckland postal code.
There were 10,748 Auckland car registrations in December 2017, 3.4% more than December 2016. Car registrations outside of Auckland increased 6% over this time period.
The 12 month rolling average in December 2017 was 10,794, 7.5% higher than in December 2016.
Source: NZTA Vehicle registration Centre
2.7 Auckland Airport passenger movements 2.8 Auckland car registrations
A total of 19.3 million passenger movements were recorded through Auckland Airport in the 12 months to September 2017, an increase of 8.5% on the year to September 2016.
In the month of September 2017, international passenger numbers were up 1.6% and domestic passengers up 4.0% compared to September 2016.
Source: AIAL monthly traffic report
Auckland employment in the September 2017 quarter totalled 898,700, up 5.5% on September 2016.
Source: Statistics NZ Quarterly Labour Force Survey
2.5 Auckland dwelling consents issued 2.6 Auckland labour force
868 consents were issued in September 2017, up 6.4% on September 2016. The 12 month rolling total to September 2017 was 2.9% higher than the 12 months to September 2016.
Source: Statistics NZ
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% o
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ople
(th
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Employed Unemployed % of Labour Force Employed
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2,000
4,000
6,000
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10,000
-
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Monthly (LHS) 12 Month Rolling total (RHS)
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International Domestic
-
2,000
4,000
6,000
8,000
10,000
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14,000
Jul-01
Jul-02
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Auckland Car registrations
Auckland 12m average
Page 7 .
1. Executive Summary
2. External Indicators
3. Performance by Strategic Theme
3.1 Prioritise rapid, high frequency public transport
3.2 Transform and elevate customer focus and experience
3.3 Build network optimisation and resilience
3.4 Ensure a sustainable funding model
3.5 Develop creative, adaptive, innovative implementation
Page 8 .
3.1 Prioritise rapid, high frequency public transport
Summary
Increase at faster rate than total boardings
21.06 million
Quarter 2
Strategic theme
Prioritise rapid, high frequency public transport
Measure
Total public transport boardings
Boardings on rapid or frequent network (rail, busway, FTN bus)
Total rail boardings (millions)
Quarter 1
SOI 2017/18 Year End Target
93.01 million
Year to date boardings are tracking slightly below forecast (-1.3%) but are within 2.5% of the target.
Measure Commentary
Year to date boardings are tracking slightly below forecast (-0.3%) but are within 2.5% of the target.
RTN + FTN boardings grew faster than total boardings.
Quarter 4
Quarter 3
• On target to exceed performance measure (more than 2.5% above target)• On target to meet performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)
• Data not available3 SOI
measures
Page 9 .
3.2 Transform and elevate customer focus and experience
Summary
Local road deaths and serious injuries per 100million vehicle kilometres travelled
2017 survey result: 42%, up two percentage points from the 2016 result, but still significantly below the SOI target.
4.9
Percentage of local board members satisfied with AT engagement
Reporting to local board: 60%
Measure Commentary
Overall satisfaction with public transport services (91%) is unchanged compared to the result from last quarter (91%).
Quarter 1
Strategic theme
Public transport weighted average punctuality for the year-to-date was 96.6% in December 2017.
Non-reporting period
2017 survey result: 56%, up one percentage point from the 2016 result, but four percentage points below the SOI target.
Measure
Percentage of public transport passengers satisfied with their public transport service
Percentage of residents satisfied with the quality of roads in the Auckland region
Percentage of residents satisfied with road safety in the Auckland region
Percentage of residents satisfied with the quality of footpaths in the Auckland region
Percentage of customer service requests relating to roads and footpaths which receive a response
within specified time frames
PT punctuality (weighted average across all modes)
70%
65%
60-65%
Reduce by atleast 9
Consultation with local board: 60%
Target met (12 month rolling average = 85%, SOI target of 85%). Please note that this result does not yet include all customer service requests.
The 12 month rolling total to September 2017 is 741 which is 37% higher than the target trajectory of 540.
Satisfaction with the quality of footpaths in Auckland (56%) is down one percentage point compared to the result from last quarter (57%).
Satisfaction with road safety in Auckland (61%) is up one percentage point compared to the result from last quarter (60%).
85%
SOI 2017/18 Year End Target
85%
94%Transform and
elevate customer focus and experience
Change from the previous financial year in the number of fatalities and serious injury crashes on the local road network, expressed as a number
Satisfaction with the quality of roads in Auckland (62%) is up one percentage point compared to the result from last quarter (61%).
Quarter 2
Quarter 3
Quarter 4
• On target to exceed performance measure (more than 2.5% above target)• On target to meet performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)
10 SOI measures
• Data not available
Page 10 .
3.3 Build network optimisation and resilience
Summary
Measure Commentary
The 12 month rolling average to December 2017 is 63.5%.
Quarter 2
Percentage of footpaths in acceptable condition (as defined by AT's AMP)
99%
SOI 2017/18 Year End Target
55% of the ideal achieved
New cycleways added to regional cycle network
Annual number of cycling trips in designated areas in Auckland (all day)
Build network optimisation and
resilience
Non-reporting period
Travel times on key freight routes
1.8 million
Urban 81%
YTD completion: 5.2 kmYTD target: 5.3 km
Freight travel time targets were adjusted marginally for 2017/18. Targets for seven of the 10 key routes were increased by 1 minute, while two of the routes each had their targets reduced by 2 minutes.
In September 2017, all of the 10 key freight routes met or exceeded their baseline interpeak travel time targets.
10 km
Annual cycle movements in the Auckland city centre
YTD: 865,767YTD target: 815,126
Road maintenance standards (ride quality) as measured by smooth travel exposure (STE) for all
urban and rural roads Rural 91%
Percentage of the sealed local road network that is resurfaced
7.5%
1,863,000
SEART ESEART WHarris EHarris WGSR NGSR SKaka EKaka W
Wairau WWairau E
Maintain baseline
travel times for the 85th
percentile
Non-reporting period
Non-reporting period
YTD completed length: 191.1 kmYTD forecasted length: 207.6 km
YTD: 877,915YTD target: 838,773
Strategic theme Measure
Arterial road productivity
Quarter 1
Quarter 4
Quarter 3
18 SOI measures
• On target to exceed performance measure (more than 2.5% above target)• On target to meet performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)
• Data not available
Page 11 .
3.4 Ensure a sustainable funding model
Summary
Quarter 1
Quarter 2
SOI 2017/18 Year End Target
47-50%Ensure a
sustainable funding model
PT farebox recovery
Quarter 3
Quarter 4
Strategic theme Measure Measure Commentary
Total public transport farebox recovery in December 2017 was 45.9%.
• On target to exceed performance measure (more than 2.5% above target)• On target to meet performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)
• Data not available1 SOI measure
Page 12 .
3.5 Develop creative , adaptive, innovative implementation
Summary
70% - 90%
Quarter 3
40%
20,240 Non-reporting period
Quarter 4
Measure
Parking occupancy rates (peak 4-hour, on street)
Number of car trips avoided through travel planning initiatives
Develop creative, adaptive, innovative
implementation
Non-reporting period
Non-reporting period
Strategic theme
Active and sustainable transport mode share for morning peak commuters where the Commute
programme is implemented
SOI 2017/18 Year End Target
Quarter2
Quarter 1
40%Active and sustainable transport mode share at
schools where the Travelwise programme is implemented
Measure Commentary
August 2017 parking survey result: 89.4%.
• On target to exceed performance measure (more than 2.5% above target)• On target to met performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)
• Data not available4 SOI
measures
Auckland Transport Monthly Indicators Report 2017/18
November and December 2017
Attachment 2
.Page 2 .
Table of Contents
1. Summary of indicators
1.1 SOI performance measures
1.2 DIA mandatory performance measures
1.3 AT Metro patronage breakdown
2. Key monthly indicators by Strategic Theme
2.1 Prioritise rapid, high frequency public transport
2.2 Transform and elevate customer focus and experience
2.3 Build network optimisation and resilience
2.4 Ensure a sustainable funding model
2.5 Develop creative, adaptive, innovative implementation
3. DIA mandatory measures
4. AT monthly activity report
4.1 Public transport
4.2 Road operations and maintenance
4.3 Customer response
.Page 3 .
1.1 SOI performance measures
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
TBC
Maintain baseline
travel times for the 85th percentile
Current Performance
Total rail boardings (millions) 21.06 million
Measure
Percentage of public transport passengers satisfied with their public transport service
Percentage of residents satisfied with the quality of roads in the Auckland region
12 month rolling total: 91,062,223
November 2017 result: 13.7% growth in RTN + FTN vs 7.5%
growth in total boardings
December result: 91%
December result: 62%
Increase at faster rate than total boardings
85%
70%
12 month rolling total: 20,370,699
YTD average: 96.6%
12 month rolling average: 63.5%
New cycleways added to regional cycle network
December result: 56%
December result: 61%
94%
Percentage of residents satisfied with road safety in the Auckland region
Non-reporting period
Reporting to local board: 60%Percentage of local board members satisfied
with AT engagement Consultation with local board: 60%
2017 result: 56%
2017 result: 42%
YTD completion: 5.2 km
55% of the ideal achieved
Prioritise rapid, high frequency public transport
Strategic theme
Build network optimisation and
resilience
Total public transport boardings
Boardings on rapid or frequent network (rail, busway, FTN bus)
93.01 million
1.8 million
Annual cycle movements in the Auckland city centre
1.863 million
Arterial road productivity
SOI 2017/18Year End Target
65%
60–65%
Annual number of cycling trips in designated areas in Auckland (all day)
Travel times on key freight routes
Local road deaths and serious injuries per 100 million vehicle kilometres travelled
4.9
PT punctuality (weighted average across all modes)
SEART ESEART WHarris EHarris WGSR NGSR SKaka EKaka W
Wairau WWairau E
Transform and elevate customer
focus and experience
10 km
Percentage of residents satisfied with the quality of footpaths in the Auckland region
Reference Page
Page 10
Page 10
Page 12
Page 13
Page 13
Page 13
Page 14
Page 21
Page 11
Page 15
Page 15
Page 15
YTD: 877,915
Page 25
Page 25
Page 22–24
Page 25
YTD average travel times:SEART E - 12minsSEART W - 11minsHarris E - 13minsHarris W - 11minsGSR N - 11minsGSR S - 12minsKaka E - 9minsKaka W - 7mins
Wairau W - 9minsWairau E - 9mins
YTD: 865,767
.Page 4 .
1.1 SOI performance measures
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunStrategic theme
PT farebox recovery
Measure
Number of car trips avoided through travel planning initiatives
Parking occupancy rates (peak 4-hour, on street)
70–90%
Ensure a sustainable
funding model
SOI 2017/18Year End Target
Current Performance
47–50%
20,240
August 2017 result: 89.4%
Reference Page
Page 26
Page 27
Page 27
December 2017 result: 45.9%
Non-reporting period
Page 27Non-reporting periodActive and sustainable transport mode share at schools where the Travelwise programme
is implemented 40%
Develop creative, adaptive, innovative
implementation
Active and sustainable transport mode share for morning peak commuters, where the
commute programme is implemented40% Non-reporting period Page 27
• On target to exceed performance measure (more than 2.5% above target)• On target to meet performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)
• Data not available
.Page 5 .
1.2 Department of Internal Affairs (DIA) mandatory performance measures1
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
1 The above are mandatory measures required under the Local Government Act - refer DIA document 'Non-Financial Performance Measures Rules 2013 '
Page 29
SOI 2017/18Year End Target
Transform and elevate customer
focus and experience
Percentage of the sealed local road network that is resurfaced
85%
Change from the previous financial year in the number of fatalities and serious injury
crashes on the local road network, expressed as a number.
Road maintenance standards (ride quality) as measured by smooth travel exposure (STE)
for all urban and rural roads
7.5%
Strategic theme
Page 30
Page 29
Rural 91%
Reduce by at least 9
2017 year-end target: 537
Percentage of footpaths in acceptable condition (as defined by AT's AMP) Page 30
Percentage of customer service requests relating to roads and footpaths which receive
a response within specified time frames
Non-reporting period
99%
Page 29
Page 29
Behind trajectory to meet target
Non-reporting period
Current Performance
Urban 81%
Reference Slide
Build network optimisation and
resilience
Measure
12 month rolling average: 85.0%
12 month rolling total to September 2017: 741
Note: 3-month lag
Non-reporting period
• On target to exceed performance measure (more than 2.5% above target)• On target to meet performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)
• Data not available
.Page 6 .
1.3 AT Metro Boardings breakdown
.Page 7 .
1.3 AT Metro Boardings breakdown
.Page 8 .
1.3 AT Metro Boardings breakdown
40
50
60
70
80
90
100
Jul 20
10
Oct 20
10
Jan 2
011
Apr 20
11
Jul 20
11
Oct 20
11
Jan 2
012
Apr 20
12
Jul 20
12
Oct 20
12
Jan 2
013
Apr 20
13
Jul 20
13
Oct 20
13
Jan 2
014
Apr 20
14
Jul 20
14
Oct 20
14
Jan 2
015
Apr 20
15
Jul 20
15
Oct 20
15
Jan 2
016
Apr 20
16
Jul 20
16
Oct 20
16
Jan 2
017
Apr 20
17
Jul 20
17
Oct 20
17
Mill
ion
s
1.3.1 Total patronage (12 month rolling total)
Bus Rail Ferry
30
40
50
60
70
Jul- 10
Oct- 1
0Jan
- 11A
pr- 1
1Jul- 1
1O
ct- 11
Jan- 12
Ap
r- 12
Jul- 12
Oct- 1
2Jan
- 13A
pr- 1
3Jul- 1
3O
ct- 13
Jan- 14
Ap
r- 14
Jul- 14
Oct- 1
4Jan
- 15A
pr- 1
5Jul- 1
5O
ct- 15
Jan- 16
Ap
r- 16
Jul- 16
Oct- 1
6Jan
- 17A
pr- 1
7Jul- 1
7O
ct- 17
Mil
lion
s
1.3.2 Bus Patronage (12 month rolling total)
Bus total Bus - connector, local, targeted Bus - FTN Bus - RTN
5
7
9
11
13
15
17
19
21
23
Jul-10O
ct-10Jan
-11
Ap
r-11Jul-11O
ct-11Jan
-12
Ap
r-12Jul-12O
ct-12Jan
-13
Ap
r-13Jul-13O
ct-13Jan
-14
Ap
r-14Jul-14O
ct-14Jan
-15
Ap
r-15Jul-15O
ct-15Jan
-16
Ap
r-16Jul-16O
ct-16Jan
-17
Ap
r-17Jul-17O
ct-17
Mill
ion
s
1.3.3 Train Patronage (12 month rolling total)
Rail
3.0
3.5
4.0
4.5
5.0
5.5
6.0
6.5
Jul- 10
Oct- 1
0Jan- 11A
pr- 11
Jul- 11
Oct- 1
1Jan- 12A
pr- 12
Jul- 12
Oct- 1
2Jan- 13A
pr- 13
Jul- 13
Oct- 1
3Jan- 14A
pr- 14
Jul- 14
Oct- 1
4Jan- 15A
pr- 15
Jul- 15
Oct- 1
5Jan- 16A
pr- 16
Jul- 16
Oct- 1
6Jan- 17A
pr- 17
Jul- 17
Oct- 1
7
Mil
lion
s
1.3.4 Ferry Patronage (12 month rolling total)
Ferry - exempt services Ferry non-exempt services
.Page 9 .
Table of Contents
1. Summary of indicators
1.1 SOI performance measures
1.2 DIA mandatory performance measures
1.3 AT Metro patronage breakdown
2. Key monthly indicators by Strategic Theme
2.1 Prioritise rapid, high frequency public transport
2.2 Transform and elevate customer focus and experience
2.3 Build network optimisation and resilience
2.4 Ensure a sustainable funding model
2.5 Develop creative, adaptive, innovative implementation
3. DIA mandatory measures
4. AT monthly activity report
4.1 Public transport
4.2 Road operations and maintenance
4.3 Customer response
.Page 10 .
2.1 Prioritise rapid, high frequency public transport
2.1.3 Boardings on rapid or frequent network
PT patronage totalled 91,062,223 passenger boardings for the 12 months to December 2017, an increase of 0.2% on the 12 months to November 2017 and an increase of 7.4% on the 12 months to December 2016.
2.1.1 Total public transport boardings (millions)
AT has an SOI target of increasing RTN and FTN boardings at a faster rate than total boardings.
This figure shows the 12 month rolling patronage total for each PT service layer. Rates of growth are based on the 12 month rolling total to November 2017 compared to the 12 month rolling total to November 2016.
RTN + FTN patronage increased by 13.7% for the 12 months to November 2017, a faster rate than total patronage, which increased by 7.5%.
2.1.2 Monthly public transport boardings (millions)
December 2017 monthly patronage was 6,325,685, an increase of 3.1% (189,249 boardings) on December 2016. This is normalised to an increase of ~8.1% once adjustments are made to take into account special events and the number of business and weekend days in the month.
55
60
65
70
75
80
85
90
95
2011/12
2012/13
2013/14
2014/15
2015/16
2016/17
Jul-17Aug-17Sep-17O
ct-17N
ov-17Dec-17Jan-18Feb-18M
ar-18Apr-18M
ay-18Jun-18
Mill
ions
SOI Actual annual boardings
Monthly trajectory to meet SOI Target 12 month rolling total
0.0%
2.0%
4.0%
6.0%
8.0%
10.0%
12.0%
14.0%
16.0%
0
10
20
30
40
50
60
70
80
90
100
Jul-16
Sep-16
Nov-16
Jan-17
Mar-17
May-17
Jul-17
Sep-17
Nov-17
Jan-18
Mar-18
May-18
Gro
wth
rate
s (f
rom
201
6/17
resu
lts)
Boar
ding
s (m
illio
ns)
Ferry - connected, local, targeted Bus - connector, local, targetedBus - FTN Bus - RTNRail - RTN Total boardings growth rateRTN + FTN growth rate
0
1
2
3
4
5
6
7
8
9
10
Jul-17
Au
g-17
Se
p-17
Oct-17
Nov-1
7
Dec-1
7
Jan-1
8
Feb-1
8
Ma
r-18
Ap
r-18
Ma
y-18
Jun-1
8
Mil
lion
s
Previous year result (2016/17)Monthly patronage to meet SOI targetActual result
.Page 11 .
2.1 Prioritise rapid, high frequency public transport
Ferry patronage totalled 6,165,403 passenger boardings for the 12 months to December 2017, an increase of 0.3% on the 12 months to November 2017 and an increase of 2.1% on the 12 months to December 2016.
2.1.6 Ferry boardings (12 month rolling total)
Bus patronage totalled 64,526,121 passenger boardings for the 12 months to December 2017, an increase of 0.4% on the 12 months to November 2017 and 6.5% on the 12 months to December 2016.
Rail patronage totalled 20,370,699 passenger boardings for the 12 months to December 2017, a decrease of 0.3% on the 12 months to November 2017 but an increase of 12.3% on the 12 months to December 2016.
2.1.4 Rail boardings (12 month rolling total) 2.1.5 Bus boardings (12 month rolling total)
0
10
20
30
40
50
60
70
2011/12
2012/13
2013/14
2014/15
2015/16
2016/17
Jul-17Aug-17Sep-17O
ct-17N
ov-17Dec-17Jan-18Feb-18M
ar-18Apr-18M
ay-18Jun-18
Mill
ions
Actual Annual Boardings 12 Month Rolling Total
0
1
2
3
4
5
6
7
2011/12
2012/13
2013/14
2014/15
2015/16
2016/17
Jul-17Aug-17Sep-17O
ct-17N
ov-17Dec-17Jan-18Feb-18M
ar-18Apr-18M
ay-18Jun-18
Mill
ions
Actual Annual Boardings 12 Month Rolling Total
0
5
10
15
20
25
2011/12
2012/13
2013/14
2014/15
2015/16
2016/17
Jul-17Aug-17Sep-17O
ct-17N
ov-17D
ec-17Jan-18Feb-18M
ar-18Apr-18M
ay-18Jun-18
Mill
ions
SOI Actual annual boardings
Monthly trajectory to meet SOI Target 12 month rolling total
.Page 12 .
2.2 Transform and elevate customer focus and experience
2.2.4 Percentage of passengers satisfied with their ferry service
In December 2017, satisfaction with ferry services (90%) was down one percentage point compared with the September 2017 result (91%).
Satisfaction was unchanged compared to the December 2016 result.
In December 2017, satisfaction with bus services (91%) was unchanged compared with the September 2017 result (91%).
Satisfaction was up six percentage points compared to the December 2016 result.
2.2.3 Percentage of passengers satisfied with their bus service
In December 2017, overall satisfaction with public transport services (91%) was unchanged compared with the September 2017 result (91%).
Satisfaction was up five percentage points compared to the December 2016 result.
In December 2017, satisfaction with train services (93%) was down one percentage point compared with the September 2017 result (94%).
Satisfaction was up three percentage points compared to the December 2016 result.
2.2.2 Percentage of passengers satisfied with their train service
2.2.1 Percentage of public transport passengers satisfied with their public transport service
40%
50%
60%
70%
80%
90%
100%
Sep
-15
Dec-1
5
Ma
r-16
Jun-16
Sep
-16
Dec-1
6
Ma
r-17
Jun-17
Sep
-17
Dec-1
7
Ma
r-18
Jun-18
Sa
tisf
acti
on
%
Train Service
40%
50%
60%
70%
80%
90%
100%
Se
p-15
Dec-1
5
Mar-16
Jun
-16
Se
p-16
Dec-1
6
Mar-17
Jun
-17
Se
p-17
Dec-1
7
Mar-18
Jun
-18
Sat
isfa
cti
on
%
Bus Service
40%
50%
60%
70%
80%
90%
100%S
ep-1
5
Dec-1
5
Mar-16
Jun
-16
Se
p-16
Dec-1
6
Mar-17
Jun
-17
Se
p-17
Dec-1
7
Mar-18
Jun
-18
Sat
isfa
cti
on
%
Ferry Service
40%
50%
60%
70%
80%
90%
100%
Se
p-15
Dec-1
5
Mar-16
Jun
-16
Se
p-16
Dec-1
6
Mar-17
Jun
-17
Se
p-17
Dec-1
7
Mar-18
Jun
-18
Sa
tis
fac
tio
n %
Overall PT Service
SOI target (85%)
.Page 13 .
2.2 Transform and elevate customer focus and experience
In December 2017, satisfaction with the quality of footpaths in Auckland (56%) was down one percentage point compared with the September 2017 result (57%).
Satisfaction was down six percentage points compared to the December 2016 result.
In December 2017, satisfaction with road safety in Auckland (61%) was up one percentage point compared with the September 2017 result (60%).
Satisfaction was down two percentage points compared to the December 2016 result.
2.2.6 Percentage of residents satisfied with the quality of footpaths in the Auckland region
2.2.7 Percentage of residents satisfied with the surface of all sealed roads in Auckland region
2.2.8 Percentage of residents satisfied with road safety in the Auckland region
In December 2017, satisfaction with the quality of roads in Auckland (62%) was up one percentage point compared with the September 2017 result (61%).
Satisfaction was down three percentage points compared to the December 2016 result.
2.2.5 Percentage of residents satisfied with the quality of roads in the Auckland region
In December 2017, satisfaction with the surface of all sealed roads in Auckland (64%) was unchanged compared with the September 2017 result (64%).
Satisfaction was down two percentage points compared to the December 2016 result.
40%
50%
60%
70%
80%
90%
100%
Sep
-15
Dec-1
5
Mar-1
6
Jun-16
Sep
-16
Dec-1
6
Mar-1
7
Jun-17
Sep
-17
Dec-1
7
Mar-1
8
Jun-18
Sa
tisf
acti
on
%
Quality of roads in the Auckland region
SOI target (70%)
40%
50%
60%
70%
80%
90%
100%
Sep
-15
Dec-1
5
Mar-1
6
Jun-16
Sep
-16
Dec-1
6
Mar-1
7
Jun-17
Sep
-17
Dec-1
7
Mar-1
8
Jun-18
Sat
isfa
cti
on
%
Quality of footpaths in the Auckland region
SOI Target (65%)
40%
50%
60%
70%
80%
90%
100%
Se
p-15
De
c-15
Mar-1
6
Jun
-16
Se
p-16
De
c-16
Mar-1
7
Jun
-17
Se
p-17
De
c-17
Mar-1
8
Jun
-18
Sat
isfa
cti
on
%
Surface of all sealed roads in the Auckland region
40%
50%
60%
70%
80%
90%
100%S
ep
-15
De
c-15
Mar-1
6
Jun
-16
Se
p-16
De
c-16
Mar-1
7
Jun
-17
Se
p-17
De
c-17
Mar-1
8
Jun
-18
Sa
tisf
acti
on
%
Overall road safety in the Auckland regionSOI Target (Within 60-65% range)
.Page 14 .
2.2 Transform and elevate customer focus and experience
2.2.9 PT punctuality (weighted average across all modes)
Target exceeded (YTD average to December 2017 = 96.6%; SOI target 94%).
PT weighted average punctuality for the month of December 2017 was 96.3%.
Punctuality is measured by the percentage of total scheduled services leaving their origin stop no more than one minute early or five minutes late.
Rail service punctuality in December 2017 was 98.1%, and 98.6% for the 12 months to December 2017.
Punctuality is measured by the percentage of total scheduled services leaving their origin stop no more than one minute early or five minutes late.
Ferry service punctuality in December 2017 was 93.7%, and 96.0% for the 12 months to December 2017.
Punctuality is measured by the percentage of total scheduled services leaving their origin stop no more than one minute early or five minutes late.
2.2.12 Ferry services punctuality
2.2.10 Rail services punctuality
Bus service punctuality in December 2017 was 96.1%, and 95.3% for the 12 months to December 2017.
Punctuality is measured by the percentage of total scheduled services leaving their origin stop no more than one minute early or five minutes late.
Punctuality statistics for bus services are based on the number of sighted scheduled bus journeys during the month.
2.2.11 Bus services punctuality
80%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Jul-16A
ug-1
6S
ep-1
6O
ct-16N
ov-1
6D
ec-1
6Jan
-17
Fe
b-17M
ar-17
Ap
r-17M
ay-17
Jun-1
7Jul-17A
ug-1
7S
ep-1
7O
ct-17N
ov-1
7D
ec-1
7Jan
-18
Fe
b-18M
ar-18
Ap
r-18M
ay-18
Jun-1
8
Rail Punctuality Actual 12 Month Rolling Average
80%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Jul-16A
ug-1
6S
ep-1
6O
ct-16N
ov-1
6D
ec-1
6Jan
-17
Fe
b-17M
ar-17A
pr-17
May-17
Jun-1
7Jul-17A
ug-1
7S
ep-1
7O
ct-17N
ov-1
7D
ec-1
7Jan
-18
Fe
b-18M
ar-18A
pr-18
May-18
Jun-1
8
Bus Punctuality Actual 12 Month Rolling Average
80%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Jul-1
6A
ug-1
6S
ep-1
6O
ct-16N
ov-16
Dec-1
6Ja
n-17
Feb-1
7M
ar-1
7A
pr-17
Ma
y-17Ju
n-17
Jul-1
7A
ug-1
7S
ep-1
7O
ct-17N
ov-17
Dec-1
7Ja
n-18
Feb-1
8M
ar-1
8A
pr-18
Ma
y-18Ju
n-18
Ferry Punctuality Actual 12 Month Rolling Average
80%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Jul-1
6A
ug-1
6S
ep-1
6O
ct-16N
ov-16
Dec-1
6Ja
n-17
Feb-1
7M
ar-1
7A
pr-17
Ma
y-17Ju
n-17
Jul-1
7A
ug-1
7S
ep-1
7O
ct-17N
ov-17
Dec-1
7Ja
n-18
Feb-1
8M
ar-1
8A
pr-18
Ma
y-18Ju
n-18
YTD Average
Weighted Average Punctuality Actual
SOI Target (94%)
.Page 15 .
2.2 Transform and elevate customer focus and experience
Non-reporting period.
Data reported annually in June at the end of the financial year.
The Local Road DSI per 100 million VKT on local roads for the 2016 calendar year was 7. This is 2 more than the 2016/17 SOI target.
*The rate of local road deaths and serious injuries per 100 million vehicle kilometres travelled is an estimate of the exposure to crash-risk on the local road network, relative to vehicle travel.
2.2.14 Percentage of local board members satisfied with Auckland Transport engagement
Local board satisfaction was 56% for AT reporting to local board, and 42% for AT consultation with local board in 2017.
2017/18 targets for local board satisfaction with AT engagement is 60% for both reporting to local boards and consultation with local boards.
Local board satisfaction results, sourced from the Auckland Council Elected Members Survey, are not available every year as the survey is only undertaken every 18 months.
2.2.13 Local road deaths and serious injuries (DSI) per 100 million vehicle km travelled (VKT)
0
100
200
300
400
500
600
0
1
2
3
4
5
6
7
8
2012/13 2013/14 2014/15 2015/16 2016/17 2017/18
To
tal D
SI
DS
I per
10
0M
VK
T
DSI per 100M VKT (LHS) SOI Target (LHS) Total DSI (RHS)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2014/15 2015/16 2017/18 2018/19
% o
f lo
cal b
oar
d m
em
bers
sat
isfie
d w
ith A
T e
ng
agem
ent
AT reporting to local boardAT consultation with local boardSOI Target
.Page 16 .
2.3 Build network optimisation and resilience
2.3.1 Median travel speed across arterial and motorway network
This figure shows median travel speed across the arterial and motorway networks during the AM peak, inter-peak and PM peak periods. The average free flow speed of 58.3 km/hr has been provided as a comparator. During December 2017, the median travel speed during the AM peak was 43 km/hr, compared to 41 km/hr in November 2017 and a 12 month rolling average of 42.1 km/hr.
2.3.3 Delay: additional travel time needed relative to free flow conditions
2.3.2 Reliability: additional travel time needed relative to typical travel time
This figure shows the difference between the typical (median) and the 85th percentile* travel time, on the combined arterial and motorway network, for the AM peak, inter-peak and PM peak. This is a measure of reliability.
During the December 2017 AM peak, the 85th percentile was 51% longer than the typical travel time. Therefore, if a typical AM peak journey took 20 minutes, a motorist would need to allow an additional 10.2 minutes, for a total of 30.2 minutes, to be 85% certain of arriving on time.
This figure shows AM peak, inter-peak and PM peak travel times for the 15th percentile, typical (median) and 85th percentile* trips on the combined arterial and motorway network, relative to free flow conditions.
During the December 2017 AM peak, the 15th percentile delay was 18%, typical delay was 61% while the 85th percentile delay was 149%.
December is the first month since mid-2017 to see congestion return to levels comparable to 2016 results.
*85% of all trips will take less than the 85th percentile.
30
35
40
45
50
55
60
Sp
eed
(km
/h)
AM peak PM peakInter-peak AM peak- 12m rolling averagePM peak- 12m rolling average Inter-peak- 12m rolling averageFree flow speed
0%
50%
100%
150%
200%
250%
Ad
dit
ion
al
tra
vel t
ime
ne
eded
re
lati
veto
fre
e fl
ow
co
nd
itio
ns
(%)
15th percentile Median 85th percentile Median - Prior Year 15th percentile - Prior Year 85th Percentile - Prior Year
0%
20%
40%
60%
80%
100%
Ad
dit
ion
al t
ime
nee
ded
rel
ati
ve t
o t
ypic
al
pe
ak
tra
vel t
ime
(%
)
AM peak PM peak
Inter-peak AM peak- 12m rolling average
PM peak- 12m rolling average Inter-peak- 12m rolling average
.Page 17 .
2.3 Build network optimisation and resilience
The following graphs demonstrate travel time reliability on six key arterial routes to and from the CBD. The median travel speed and 15th to 85th percentile range for car is shown for each route, and bus, train or bus and train where relevant.
.Page 18 .
2.3 Build network optimisation and resilience
The following graphs demonstrate travel time reliability on six key arterial routes to and from the CBD. The median travel speed and 15th to 85th percentile range for car is shown for each route, and bus, train or bus and train where relevant.
.Page 19 .
2.3 Build network optimisation and resilience
This map shows the typical level of service across the arterial and motorway networks during the AM peak hour (7.30–8.30) for December 2017. See the AM peak arterial road level of service graph (2.3.7) for an explanation of the levels of service.
2.3.4 Congestion map AM peak 2.3.5 Congestion map inter-peak
This map shows the typical level of service across the arterial and motorway networks during the inter-peak period (9 am–4 pm) for December 2017. See the AM peak arterial road level of service graph (2.3.7) for an explanation of the levels of service.
.Page 20 .
2.3 Build network optimisation and resilience
C: 50 – 70% D: 40 – 50%
Arterial road level of service is measured by average speed as a % of the posted speed limit for AT's arterial roads, and categorised as follows:
This map shows the typical level of service across the arterial and motorway networks during the PM peak hour (4.30–5.30) for December 2017. See the AM peak arterial road level of service graph (2.3.7) for an explanation of the levels of service.
2.3.6 Congestion map PM peak 2.3.7 AM peak arterial road level of service
A: 90% and greater B: 70 – 90%
In December 79% of the network operated at good levels of service (LOS A-C). This is 6% higher (better) than last month - largely due to school term finished from mid-December. Congestion levels were slightly higher than December 2016 (less than 2%).
In the 12 months to December 2017, 76% of the network was operating efficiently (LOS A – C) during the AM Peak.
Congestion on the arterial network has generally improved during 2017 as a result of the Waterview Connection being completed in July 2017.
Level of service D–F broadly represent "congested" conditions.
E: 30 – 40%F: less than 30%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Jul-1
5A
ug-1
5S
ep-1
5O
ct-15N
ov-15
Dec-1
5Ja
n-16
Feb
-16M
ar-16A
pr-16
May-16
Jun
-16Ju
l-16
Au
g-16
Se
p-16
Oct-16
Nov-1
6D
ec-16
Jan
-17F
eb-17
Mar-17
Ap
r-17M
ay-17Ju
n-17
Jul-1
7A
ug-1
7S
ep-1
7O
ct-17N
ov-17
Dec-1
7Ja
n-18
Feb
-18M
ar-18A
pr-18
May-18
Jun
-18
Lev
el
of
serv
ice
%
A+B C D+E+F 12 month rolling total A+B+C
.Page 21 .
2.3 Build network optimisation and resilience
Note : Road productivity is a measure of the efficiency of the road in moving people during the peak hour. It is measured as the product of the number of vehicles, their average journey speed and average vehicle occupancy.
Target exceeded (12 month rolling average in December 2017 = 63.5%; SOI target 55%).
The overall productivity for the 6 SOI routes for the month of December 2017 was 65%, and 68% including bus patronage. This is slightly higher than last month due to the relatively higher speed associated with school breaks. This however continues to be comparatively high relative to the target measure.
The six key arterial routes measured are shown in figure 2.3.9 and results for each route in figure 2.3.10.
2.3.9 Map showing arterial productivity routes2.3.8 Arterial road productivity
2.3.10 Arterial productivity - 12 month rolling average for each route
This figure illustrates the 12 month rolling average productivity results (based on private vehicles only) for each of the routes that make up the SOI measure provided in figure 2.3.8.
40%
45%
50%
55%
60%
65%
70%
75%
80%
Jul-16
Aug
-16
Sep
-16
Oct-1
6
Nov-1
6
Dec-1
6
Jan-17
Feb-1
7
Mar-1
7
Apr-1
7
May-1
7
Jun-17
Jul-17
Aug
-17
Sep
-17
Oct-1
7
Nov-1
7
Dec-1
7
Jan-18
Feb-1
8
Mar-1
8
Apr-1
8
May-1
8
Jun-18
12 month rolling average SOI target
Monthly result Monthly result including bus pax
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Jul-1
4
Se
p-14
Nov-1
4
Jan
-15
Mar-15
May-15
Jul-1
5
Se
p-15
Nov-1
5
Jan
-16
Mar-16
May-16
Jul-1
6
Se
p-16
Nov-1
6
Jan
-17
Mar-17
May-17
Jul-1
7
Se
p-17
Nov-1
7
Jan
-18
Mar-18
May-18
Airport to CBD (via Manukau Rd)St Lukes to St JohnsAlbany to Birkenhead (via Glenfield Rd)Henderson to CBD (via Gt North Rd)SH1 to Ti Rakau Drive (via Ti Irirangi Dr)SH20 to Portage Rd (via Tiverton/Wolverton Rd)
.Page 22 .
2.3 Build network optimisation and resilience
For December 2017, 6 out of the 10 routes met target, of which 3 routes exceeded the target. Similar trends over the past two years were evident this month as freight travel times tend to go up at various locations in December during the inter-peak period. This is largely due to freight movements intensifying towards the end of the year, coinciding with increased shopping trips towards Christmas. Nevertheless, all freight routes have been performing effectively at LOS B or C.
* Note 1: SOI performance tracked using YTD averages. * Note 2: Freight travel time targets were adjusted marginally for 2017/18. Targets for seven of the 10 key routes were increased by 1 minute, while two of the routes each had their targets reduced by 2 minutes.
2.3.14 SEART (from East Tamaki to Sylvia Park)2.3.13 SEART (from Sylvia Park to East Tamaki)
Target exceeded in December 2017 and the route continues to perform well.
Target exceeded for YTD December 2017.
2.3.12 Map showing key freight routes
Target not met in December 2017, due to the end of year surge of freight movements.
Target met for YTD December 2017.
Note: The SOI travel time target was increased by 1 minute to 12 minutes in July 2017.
2.3.11 Proportion of key freight routes where SOI travel time targets have been maintained
0
2
4
6
8
10
12
14
Jul-1
5A
ug-1
5S
ep-1
5O
ct-15N
ov-15
Dec-1
5Ja
n-16
Feb-1
6M
ar-1
6A
pr-16
Ma
y-16Ju
n-16
Jul-1
6A
ug-1
6S
ep-1
6O
ct-16N
ov-16
Dec-1
6Ja
n-17
Feb-1
7M
ar-1
7A
pr-17
Ma
y-17Ju
n-17
Jul-1
7A
ug-1
7S
ep-1
7O
ct-17N
ov-17
Dec-1
7Ja
n-18
Feb-1
8M
ar-1
8A
pr-18
Ma
y-18Ju
n-18
Min
ute
s
SEART East Bound
Actual Minutes
SOI Target (12 minutes)
YTD Average (rounded to the nearest minute)
0
2
4
6
8
10
12
14Ju
l-15
Au
g-15
Se
p-15
Oct-15
Nov-1
5D
ec-15
Jan-1
6F
eb-16
Ma
r-16
Ap
r-16M
ay-16
Jun-1
6Ju
l-16
Au
g-16
Se
p-16
Oct-16
Nov-1
6D
ec-16
Jan-1
7F
eb-17
Ma
r-17
Ap
r-17M
ay-17
Jun-1
7Ju
l-17
Au
g-17
Se
p-17
Oct-17
Nov-1
7D
ec-17
Jan-1
8F
eb-18
Ma
r-18
Ap
r-18M
ay-18
Jun-1
8
Min
ute
s
SEART West Bound
Actual Minutes
SOI Target (12 minutes)
YTD Average (rounded to the nearest minute)
0%
20%
40%
60%
80%
100%
Jul-15
Au
g-15
Se
p-15
Oct-15
Nov-1
5D
ec-15
Jan-1
6F
eb-16
Ma
r-16
Ap
r-16M
ay-16
Jun-1
6Jul-1
6A
ug-1
6S
ep-1
6O
ct-16N
ov-16
Dec-1
6Jan
-17
Feb-1
7M
ar-1
7A
pr-17
Ma
y-17Jun
-17
Jul-17
Au
g-17
Se
p-17
Oct-17
Nov-1
7D
ec-17
Jan-1
8F
eb-18
Ma
r-18
Ap
r-18M
ay-18
Jun-1
8
Travel time target not met (monthly result)
Travel time target met (monthly result)
Travel time target exceeded (monthly result)
Proportion of routes where SOI travel times have been maintained (YTD Average)
.Page 23 .
2.3 Build network optimisation and resilience
Target met in December 2017.
Target exceeded for YTD December 2017.
Note: The SOI travel time target increased by 2 minutes to 13 minutes in July 2017.
2.3.15 Harris Rd (from East Tamaki to SH1 Highbrook Interchange)
2.3.17 Harris Rd (from SH1 Highbrook Interchange to East Tamaki)
Target not met in December 2017, due to the end of year surge of freight movements.
Target met for YTD December 2017.
Notes: The SOI travel time target was increased by 1 minute to 11 minutes in July 2017.
2.3.16 Great South Rd (Portage Rd to SH1 Ellerslie Panmure Hwy Interchange)
Target met in December 2017.
Target exceeded for YTD December 2017.
Note: The monthly travel time target increased by 2 minutes to 13 minutes in July 2017.
2.3.18 Great South Rd (SH1 Ellerslie Panmure Hwy Interchange to Portage Rd)
Target not met in December 2017, due to the end of year surge of freight movements.
Target met for YTD December 2017.
Note: The SOI travel time target increased by 2 minutes to 13 minutes in July 2017.
0
2
4
6
8
10
12
14
Jul-15A
ug-1
5S
ep-1
5O
ct-15N
ov-1
5D
ec-1
5Jan
-16
Fe
b-16M
ar-16A
pr-16
May-16
Jun-1
6Jul-16A
ug-1
6S
ep-1
6O
ct-16N
ov-1
6D
ec-1
6Jan
-17
Fe
b-17M
ar-17A
pr-17
May-17
Jun-1
7Jul-17A
ug-1
7S
ep-1
7O
ct-17N
ov-1
7D
ec-1
7Jan
-18
Fe
b-18M
ar-18A
pr-18
May-18
Jun-1
8
Min
ute
s
Harris Rd West Bound
Actual Minutes
SOI Target (11 minutes)
YTD Average (rounded to the nearest minute)
0
2
4
6
8
10
12
14
16
Jul-15
Au
g-15
Se
p-15
Oct-1
5N
ov-1
5D
ec-1
5Jan-1
6F
eb-1
6M
ar-16
Ap
r-16
May-16
Jun-16
Jul-16
Au
g-16
Se
p-16
Oct-1
6N
ov-1
6D
ec-1
6Jan-1
7F
eb-1
7M
ar-17
Ap
r-17
May-17
Jun-17
Jul-17
Au
g-17
Se
p-17
Oct-1
7N
ov-1
7D
ec-1
7Jan-1
8F
eb-1
8M
ar-18
Ap
r-18
May-18
Jun-18
Min
ute
s
Great South Road North Bound
Actual Minutes
SOI Target (13 minutes)
YTD Average (rounded to the nearest minute)
0
2
4
6
8
10
12
14
Jul-15
Au
g-15
Se
p-15
Oct-15
Nov-1
5D
ec-15
Jan-1
6F
eb-1
6M
ar-1
6A
pr-16
Ma
y-16Jun
-16
Jul-16
Au
g-16
Se
p-16
Oct-16
Nov-1
6D
ec-16
Jan-1
7F
eb-1
7M
ar-1
7A
pr-17
Ma
y-17Jun
-17
Jul-17
Au
g-17
Se
p-17
Oct-17
Nov-1
7D
ec-17
Jan-1
8F
eb-1
8M
ar-1
8A
pr-18
Ma
y-18Jun
-18
Min
ute
s
Harris Rd East Bound
Actual Minutes
SOI Target (13 minutes)
YTD Average (rounded to the nearest minute)
0
2
4
6
8
10
12
14
Jul-1
5A
ug-1
5S
ep-1
5O
ct-15N
ov-15
Dec-1
5Ja
n-16
Feb-1
6M
ar-1
6A
pr-16
Ma
y-16Ju
n-16
Jul-1
6A
ug-1
6S
ep-1
6O
ct-16N
ov-16
Dec-1
6Ja
n-17
Feb-1
7M
ar-1
7A
pr-17
Ma
y-17Ju
n-17
Jul-1
7A
ug-1
7S
ep-1
7O
ct-17N
ov-17
Dec-1
7Ja
n-18
Feb-1
8M
ar-1
8A
pr-18
Ma
y-18Ju
n-18
Min
ute
s
Great South Rd South Bound
Actual Minutes
SOI Target (13 minutes)
YTD Average (rounded to the nearest minute)
.Page 24 .
2.3 Build network optimisation and resilience
2.3.19 Kaka St/James Fletcher Dr/Favona Rd/Walmsley Rd (SH20 to Walmsley)
2.3.21 Kaka St/James Fletcher Dr/Favona Rd/Walmsley Rd (Walmsley to SH20)
Target exceeded by four minutes in December 2017 and the route continues to operate well.
Target exceeded for YTD December 2017.
Note: The SOI travel target was reduced by 2 minutes to 11 minutes for in July 2017.
Target met in December 2017.
Target exceeded for YTD December 2017.
Note: The SOI travel time target was increased by 2 minutes to 10 minutes in July 2017.
2.3.22 Wairau Rd (from SH18 to SH1)
Target not met in December 2017 despite ATOC monitoring. This was largely due to WaterCare excavation works between Target Road and Tristram Ave (expected to continue until July 2018).
Target met for YTD December 2017.
Note: The SOI travel time target was increased by 1 minute to 9 minutes in July 2017.
2.3.20 Wairau Rd (from SH1 to SH18)
Target exceeded by two minutes in December 2017.
Target exceeded for YTD December 2017.
Note: The SOI travel target was reduced by 2 minutes to 11 minutes in July 2017.
0
2
4
6
8
10
12
14
Jul-15
Au
g-15
Se
p-15
Oct-1
5N
ov-15
Dec-1
5Jan-1
6F
eb-16
Ma
r-16
Ap
r-16
Ma
y-16Jun-1
6Jul-1
6A
ug-1
6S
ep-1
6O
ct-16
Nov-1
6D
ec-16
Jan-17
Feb-1
7M
ar-1
7A
pr-1
7M
ay-17
Jun-17
Jul-17
Au
g-17
Se
p-17
Oct-1
7N
ov-17
Dec-1
7Jan-1
8F
eb-18
Ma
r-18
Ap
r-18
Ma
y-18Jun-1
8
Min
ute
s
Kaka St East Bound
Actual Minutes
SOI Target (11 minutes)
YTD Average (rounded to the nearest minute)
0
2
4
6
8
10
12
14
Jul-15
Au
g-15
Se
p-15
Oct-1
5N
ov-15
Dec-1
5Jan
-16
Feb-1
6M
ar-1
6A
pr-1
6M
ay-16
Jun-1
6Jul-1
6A
ug-1
6S
ep-1
6O
ct-16
Nov-1
6D
ec-16
Jan-1
7F
eb-17
Ma
r-17
Ap
r-17
Ma
y-17Jun
-17
Jul-17
Au
g-17
Se
p-17
Oct-1
7N
ov-17
Dec-1
7Jan
-18
Feb-1
8M
ar-1
8A
pr-1
8M
ay-18
Jun-1
8
Min
ute
s
Kaka St West Bound
Actual Minutes
SOI Target (11 minutes)
YTD Average (rounded to the nearest minute)
0
2
4
6
8
10
12
14
Jul-15
Au
g-15
Se
p-15
Oct-1
5N
ov-1
5D
ec-1
5Jan
-16
Feb
-16
Ma
r-16
Ap
r-16
Ma
y-16Jun
-16
Jul-16
Au
g-16
Se
p-16
Oct-1
6N
ov-1
6D
ec-1
6Jan
-17
Feb
-17
Ma
r-17
Ap
r-17
Ma
y-17Jun
-17
Jul-17
Au
g-17
Se
p-17
Oct-1
7N
ov-1
7D
ec-1
7Jan
-18
Feb
-18
Ma
r-18
Ap
r-18
Ma
y-18Jun
-18
Min
ute
s
Wairau Rd West Bound
Actual Minutes
SOI Target (9 minutes)
YTD Average (rounded to the nearest minute)
0
2
4
6
8
10
12
14
Jul-15
Au
g-15
Se
p-15
Oct-15
No
v-15
De
c-15
Jan-1
6F
eb-1
6M
ar-1
6A
pr-16
Ma
y-16Jun
-16
Jul-16
Au
g-16
Se
p-16
Oct-16
No
v-16
De
c-16
Jan-1
7F
eb-1
7M
ar-1
7A
pr-17
Ma
y-17Jun
-17
Jul-17
Au
g-17
Se
p-17
Oct-17
No
v-17
De
c-17
Jan-1
8F
eb-1
8M
ar-1
8A
pr-18
Ma
y-18Jun
-18
Min
ute
s
Wairau Rd East Bound
Actual Minutes
SOI Target (10 minutes)
YTD Average (rounded to the nearest minute)
.Page 25 .
2.3 Build network optimisation and resilience
2.3.23 New cycleways added to regional cycle network (km)
Target met.
No cycleway kilometres were due for completion in December.
5.2km of cycleways have been added to the regional cycle etwork since July 2017. The 2017/18 SOI target is 10km.
2.3.25 Annual cycle movements in the Auckland city centre
Target exceeded:YTD: 877,915YTD Target: 838,773
166,919 cycle trips were recorded in December 2017.
AT counts cyclists at 13 counters situated around the Auckland city centre as follows: Curran Street, Te Wero Bridge, Quay Street, Beach Road, Grafton Gully, Grafton Road, Grafton Bridge, Symonds Street, Upper Queen Street, Canada Street (until December 2015) / Light Path (from December 2015), Karangahape Road, Hopetoun Street, Victoria Street West.
Target exceeded:YTD: 865,767YTD Target: 815,126
168,452 cycle trips were recorded in December 2017.
From July 2016 AT counts cyclists at 14 key sites around the region: Upper Harbour Drive, Great South Road, Highbrook, Lake Road, North-Western cycleway Kingsland and Te Atatu, Orewa Cycleway, Tamaki Drive (E/bound), Twin Streams path, Tamaki Drive (west side of the road), Mangere Bridge, SH20 Dominion Road, East Coast Road and Lagoon Drive.
2.3.24 Annual number of cycling trips in designated areas (all day)
0
200,000
400,000
600,000
800,000
1,000,000
1,200,000
1,400,000
1,600,000
1,800,000
2,000,000
Jul-17
Au
g-17
Se
p-17
Oct-17
Nov-1
7
Dec-1
7
Jan-1
8
Feb-1
8
Ma
r-18
Ap
r-18
Ma
y-18
Jun-1
8
Nu
mb
er
of
cyc
lin
g t
rip
s
SOI target
Monthly trajectory to meet SOI target
Cumulative Cycle Count in Auckland
0
2
4
6
8
10
12
14
16
18
Jul-17
Au
g-17
Se
p-17
Oct-1
7
Nov-1
7
Dec-1
7
Jan-1
8
Feb-1
8
Ma
r-18
Ap
r-18
Ma
y-18
Jun-1
8
Km
s
SOI target (10 kms)
Planned 2017/18 monthly trajectory
Cumulative kms added to regional cycle network
0
200,000
400,000
600,000
800,000
1,000,000
1,200,000
1,400,000
1,600,000
1,800,000
2,000,000
Jul-17
Au
g-17
Se
p-17
Oct-17
Nov-1
7
Dec-1
7
Jan-1
8
Feb-1
8
Ma
r-18
Ap
r-18
Ma
y-18
Jun-1
8
Nu
mb
er
of
cyc
ling
tri
ps
SOI target
Monthly trajectory to meet SOI target
Cumulative Cycle Count
.Page 26 .
2.4 Ensure a sustainable funding model
The net subsidy per passenger km is calculated by dividing the cost (less fare revenue) of providing PT services by the distance travelled by all passengers.
The results for December 2017 (and comparable 2016 results) are: - Bus $0.351 ($0.311) - Rail $0.286 ($0.318) - Ferry $0.107 ($0.118) - Total $0.305 ($0.293)
The farebox recovery percentage is calculated by dividing the revenue from passengers by the cost of providing PT services. The formula = (Fare Revenue + SuperGold Card Payment) / (Fare Revenue + Subsidy + SuperGold Card Payments + CFS Payments).
The farebox recovery ratios for December 2017 (and comparable 2016 results) are: - Ferry 80.0% (78.4%) - Bus 43.6% (47.6%) - Rail 39.2% (38.6%)
The farebox recovery percentage is calculated by dividing the revenue from passengers by the cost of providing PT services. The formula = (Fare Revenue + SuperGold Card Payment) / (Fare Revenue + Subsidy + SuperGold Card Payments + CFS Payments).
Total PT farebox recovery ratio in December 2017 was 45.9%. This compares to 48.1% in December 2016.
2.4.2 PT farebox recovery (combined result with SOI measure)2.4.1 PT farebox recovery
2.4.3 PT subsidy per passenger kilometre
$0.00
$0.10
$0.20
$0.30
$0.40
$0.50
$0.60
Jul-15
Se
p-15
Nov-1
5
Jan-1
6
Ma
r-16
Ma
y-16
Jul-16
Se
p-16
Nov-1
6
Jan-1
7
Ma
r-17
Ma
y-17
Jul-17
Se
p-17
Nov-1
7
Jan-1
8
Ma
r-18
Ma
y-18
Do
lla
rs (
$)
Ferry Rail Bus Total
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Jul-15
Se
p-15
Nov-1
5
Jan-1
6
Ma
r-16
Ma
y-16
Jul-16
Se
p-16
Nov-1
6
Jan-1
7
Ma
r-17
Ma
y-17
Jul-17
Se
p-17
Nov-1
7
Jan-1
8
Ma
r-18
Ma
y-18
Far
ebo
x re
co
very
%
Ferry Rail Bus
40%
45%
50%
55%
Jul-15
Se
p-15
No
v-15
Jan-1
6
Ma
r-16
Ma
y-16
Jul-16
Se
p-16
No
v-16
Jan-1
7
Ma
r-17
Ma
y-17
Jul-17
Se
p-17
No
v-17
Jan-1
8
Ma
r-18
Ma
y-18
Fa
reb
ox
rec
ove
ry %
SOI Target 47-50% Combined farebox recovery
.Page 27 .
2.5 Develop creative, adaptive, innovative implementation
Target met.
The off-street parking occupancy rate for December 2017 was 88.4%, which is within the 80% to 90% occupancy target range.
AT off-street car parks monitored are those at Civic, Downtown and Victoria Car Parking Buildings.
2.5.3 Number of car trips avoided through travel planning initiatives
Target reported annually in June.
Data for this measure is collected on an annual basis through surveys and through analysing data collected from the initiatives implemented over the year. The Travelwise Programme continues to run activities to reduce car trips to school, particularly to the school gate. While year on year analysis shows a significant increase in the reduction of trips to school avoided, other surveys indicate that student travel patterns have remained static. Therefore a revised methodology is sought to replace this measure in 2018/19.
2.5.1 Parking occupancy rates (peak 4-hour, on street)
The last parking occupancy survey was undertaken in August 2017 (recording 89.4% occupancy). The parking team is currently developing a new methodology for measuring occupancy using information from parking's IT systems.
Note: The four-hour peak period is defined as the top four busiest hours of the day. These hours are not often coincidental and can vary depending on contributing factors. On-street parking occupancy is surveyed in three central city parking zone precincts: Shortland/High Street, Karangahape Road and Wynyard Quarter.
2.5.2 Off-street parking occupancy rates
Target reported annually in June.
Travel modes to school is tested among Travelwise schools annually via survey, and is compared to baseline results. It is known that the methodology significantly over-estimates the impact of the programme due to the inclusion of car/walk trips to school and is proposed to be modified or replaced in 2018/19.
2.5.4 Active and sustainable transport mode share
50%
60%
70%
80%
90%
100%
Jul-15
Se
p-15
No
v-15
Jan-1
6
Ma
r-16
Ma
y-16
Jul-16
Se
p-16
No
v-16
Jan-1
7
Ma
r-17
Ma
y-17
Jul-17
Se
p-17
No
v-17
Jan-1
8
Ma
r-18
Ma
y-18
AT
off
-str
ee
t p
ea
k o
ccu
pa
nc
y %
AT Off-Street Peak Occupancy 80% - 90% Target Range
50%
60%
70%
80%
90%
100%
Jun-15
Au
g-15
Oct-1
5
Dec-1
5
Feb-1
6
Ap
r-16
Jun-16
Au
g-16
Oct-1
6
Dec-1
6
Feb-1
7
Ap
r-17
Jun-17
Au
g-17
Oct-1
7
Dec-1
7
Feb-1
8
Ap
r-18
Jun-18
On
str
eet
pe
ak o
cc
up
anc
y %
On Street Peak OccupancySOI Target (within 70–90% range)12 month rolling average
0
5,000
10,000
15,000
20,000
25,000
30,000
201
2/13
201
3/14
201
4/15
201
5/16
201
6/17
201
7/18
Nu
mb
er
of
ca
r tr
ips
avo
ided
Actual SOI Target
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
201
6/17
201
7/18
% o
f ac
tive
an
d s
ust
ain
abl
e m
od
e sh
are
Schools with Travelwise ProgrammeAM Commuters with Commute ProgrammeSOI Target
.Page 28 .
Table of Contents
1. Summary of indicators
1.1 SOI performance measures
1.2 DIA mandatory performance measures
1.3 AT Metro patronage breakdown
2. Key monthly indicators by Strategic Theme
2.1 Prioritise rapid, high frequency public transport
2.2 Transform and elevate customer focus and experience
2.3 Build network optimisation and resilience
2.4 Ensure a sustainable funding model
2.5 Develop creative, adaptive, innovative implementation
3. DIA mandatory measures
4. AT monthly activity report
4.1 Public transport
4.2 Road operations and maintenance
4.3 Customer response
.Page 29 .
3. DIA mandatory measures
3.3 Road maintenance standards (ride quality) as measured by smooth travel exposure (STE) for all urban roads
Target met (12 month rolling average = 85.0%, SOI target of 85%). The December 2017 result was 78%.
These data relate to jobs dispatched to our maintenance contractors by the call centre. It does not include escalations or queries sent to the AT area engineer to resolve and then dispatch to the contractor. These data will become available when CRM15 allows for queuing and the measuring of individual response times in light of the organisation's 10 day customer response service level.
Target reported annually in March.
The 2016/17 result for road maintenance standards (ride quality) as measured by smooth travel exposure (STE) for all rural roads was 94% (down two percentage points on 2015/16).
3.2 Percentage of customer service requests relating to roads and footpaths which receive a response within specified time frames
Target reported annually in March.
The 2016/17 result for road maintenance standards (ride quality) as measured by smooth travel exposure (STE) for all urban roads was 87% (unchanged from 2015/16).
Target not met.
The Local Road DSI target for the 2017 calendar year is 537. The 12 month rolling total to September 2017 is 741, 37% higher than the target trajectory of 540, and 40% higher than for the 12 months to September 2016. For the 12 months to the end of September 2017, Local Road deaths have increased by 81% (from 31 to 56) and Local Road serious injuries have increased by 38% (from 498 to 685).
Please note that there is a three month time lag for local road death and serious injuries information, and that monthly figures can vary over time due to Police investigation outcomes and reporting timelines.
3.4 Road maintenance standards (ride quality) as measured by smooth travel exposure (STE) for all rural roads
3.1 Change from the previous financial year in the number of fatalities and serious injury crashes on the local road network, expressed as a number
70%
75%
80%
85%
90%
95%
100%
201
3/14
201
4/15
201
5/16
201
6/17
201
7/18
Ro
ad
Ma
inte
na
nc
e S
tan
dar
ds
%
Actual Urban SOI Target - Urban
75%
80%
85%
90%
95%
100%
Jul-16
Se
p-16
Nov-1
6
Jan-1
7
Ma
r-17
Ma
y-17
Jul-17
Se
p-17
Nov-1
7
Jan-1
8
Ma
r-18
Ma
y-18
% o
f re
qu
ests
th
at
rec
eiv
ed
re
spo
ns
e w
ith
in s
pec
ifie
d t
ime
fra
me
Actual 12 Month Rolling Average
SOI Target (85%)
70%
75%
80%
85%
90%
95%
100%
201
3/14
201
4/15
201
5/16
201
6/17
201
7/18
Ro
ad
Ma
inte
na
nc
e S
tan
da
rds
%
Actual Rural SOI Target - Rural
0
100
200
300
400
500
600
700
800
201
0
201
1
201
2
201
3
201
4
201
5
201
6
12m
ths to Jan
17
12m
ths to F
eb17
12m
ths to M
ar1712
mth
s to Apr1
712
mth
s to May1
712
mth
s to Jun1
712
mth
s to Jul17
12m
ths to A
ug17
12m
ths to S
ep17
12m
ths to O
ct17
12m
ths to N
ov1
712
mth
s to De
c17
Nu
mb
er
of
de
ath
s a
nd
se
rio
us
inju
rie
s
Serious InjuriesDeaths12 month rolling trajectory to meet SOI Target
.Page 30 .
3. DIA mandatory measures
3.6 Percentage of footpaths in acceptable condition 3.5 Percentage of the sealed local road network that is resurfaced / rehabilitated each year
Target reported annually in March.
The 2016/17 result for the percentage of footpaths in acceptable condition was 99.5% (unchanged from 2015/16).
Due to the need to reprioritise funding to undertake urgent repairs to the sea wall, the 2017/18 programme is not forecast to meet the SOI target of resurfacing / rehabilitating 7.5% of the sealed local road network.
In December 2017, 25.7 km of the local road network was resurfaced / rehabilitated. The completed YTD length of 191.1 km is less than the forecasted YTD length of 207.6 km.
The YTD completed length of 191.1 km is 43% of the 446.1km 2017/18 programme.
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
201
3/14
201
4/15
201
5/16
201
6/17
201
8/19
Footpaths in acceptable condition SOI Target (99%)
0%
1%
2%
3%
4%
5%
6%
7%
8%
0
10
20
30
40
50
60
70
80
90
100
Jul-1
7
Au
g-17
Se
p-17
Oct-17
Nov-1
7
Dec-1
7
Jan-1
8
Feb-1
8
Ma
r-18
Ap
r-18
Ma
y-18
Jun-1
8
Cu
mu
lati
ve p
rop
ort
ion
of
se
ale
d lo
ca
l ro
ads
th
at
ha
ve b
een
res
urf
ac
ed
/ re
ha
bil
ita
ted
Len
gth
of
res
urf
ac
ing
/ re
ha
bili
tati
on
co
mp
lete
d e
ach
mo
nth
(b
lue
ba
rs)
Length of local roads resurfaced or rehabilitated each month
SOI target (7.5%)
Proportion of sealed local roads that have been resurfaced / rehabilitated
Cumulative 2017/18 forecast
.Page 31 .
1. Summary of indicators
1.1 SOI performance measures
1.2 DIA mandatory performance measures
1.3 AT Metro patronage breakdown
2. Key monthly indicators by Strategic Theme
2.1 Prioritise rapid, high frequency public transport
2.2 Transform and elevate customer focus and experience
2.3 Build network optimisation and resilience
2.4 Ensure a sustainable funding model
2.5 Develop creative, adaptive, innovative implementation
3. DIA mandatory measures
4. AT monthly activity report
4.1 Public transport
4.2 Road operations and maintenance
4.3 Customer response
.Page 32 .
4.1 AT monthly activity report – Public transport
4.1.1 Rail business day average boardings
Business day boardings on the rail network averaged 70,843 in the 12 months to December 2017.
This represents a 12.9% increase on the December 2016 figure.
4.1.2 Bus business day average boardings
4.1.3 Percentage of all PT trips using AT HOP
The proportion of all trips using AT HOP was 81.5% in December 2017 (bus 88.8%, rail 80.3%, ferry 32.1%); down from 86.4% in November 2017.
Business day boardings on the bus network averaged 222,400 in the 12 months to December 2017.
This represents a 6.8% increase on the December 2016 figure.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Jul-1
5
Se
p-15
Nov-1
5
Jan-1
6
Ma
r-16
Ma
y-16
Jul-1
6
Se
p-16
Nov-1
6
Jan-1
7
Ma
r-17
Ma
y-17
Jul-1
7
Se
p-17
Nov-1
7
Jan-1
8
Ma
r-18
Ma
y-18
Total Bus Rail Ferry
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
Jul-15
Se
p-15
Nov-1
5
Jan-16
Ma
r-16
Ma
y-16
Jul-16
Se
p-16
Nov-1
6
Jan-17
Ma
r-17
Ma
y-17
Jul-17
Se
p-17
Nov-1
7
Jan-18
Ma
r-18
Ma
y-18
Bu
sin
es
s d
ay
bo
ard
ing
s
12 Month Rolling Average Monthly result
0
50,000
100,000
150,000
200,000
250,000
300,000
Jul-15S
ep-1
5N
ov-1
5Jan
-16
Mar-16
May-16
Jul-16S
ep-1
6N
ov-1
6Jan
-17
Mar-17
May-17
Jul-17S
ep-1
7N
ov-1
7Jan
-18
Mar-18
May-18
Bu
sin
es
s d
ay
bo
ard
ing
s
12 Month Rolling Average Monthly result
.Page 33 .
4.1 AT monthly activity report – Public transport
4.1.4 Rail service performance 4.1.5 Rail punctuality (based on arrival at final destination)
Punctuality in this figure is based on the percentage of rail services that arrive within 5 minutes of schedule at their final destination.
Using this measure, rail service punctuality for the month of December 2017 was 96.2% and 96.3% for the 12 months to December 2017.
4.1.6 Rail service delivery (based on arrival at final destination)
This measure is based on the percentage of rail services that arrive at their final destination.
Rail service delivery for the month of December 2017 was 98.2% and 98.2% for the 12 months to December 2017.
60%
65%
70%
75%
80%
85%
90%
95%
100%
Jul-14
Se
p-14
No
v-14
Jan-15
Mar-1
5M
ay-15Jul-1
5S
ep-1
5N
ov-1
5Jan-1
6M
ar-16
May-16
Jul-16
Se
p-16
No
v-16
Jan-17
Mar-1
7M
ay-17Jul-1
7S
ep-1
7N
ov-1
7Jan-1
8M
ar-18
May-18
Rail Punctuality Actual
12 Month Rolling Average
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%Jul-1
4S
ep-1
4N
ov-14
Jan-15
Mar-1
5M
ay-15Jul-1
5S
ep-1
5N
ov-15
Jan-16
Mar-1
6M
ay-16Jul-1
6S
ep-1
6N
ov-16
Jan-17
Mar-1
7M
ay-17Jul-1
7S
ep-1
7N
ov-17
Jan-18
Mar-1
8M
ay-18
Rail Service Delivery Actual
12 Month Rolling Average
.Page 34 .
4.2 AT monthly activity report – Road operations and maintenance
The Auckland Transport Operations Centre (ATOC) is a multi-agency initiative that manages incidents on both AT’s local road and NZTA’s state highway networks. The centre is
responsible for managing incidents from Taupo to Cape Reinga.
4.2.1 Heavy vehicle permits processed (overweight + high productivity)
In December 2017, 43 Overweight permit applications and 139 HPMV permit applications were processed. 182 permits (100%) were processed within the KPI target timeframes (2 days for single and multi trip, 3 days for continuous trip and 4 days for HPMV permits).
4.2.2 ATOC managed incidents
The figure shows the number of significant, serious, headline and catastrophic incidents managed by ATOC each month.
ATOC managed 106 significant and 43 serious incidents during December 2017.
0
50
100
150
200
250
Jul-1
7
Aug
-17
Sep
-17
Oct-1
7
Nov-17
Dec-17
Jan
-18
Fe
b-18
Ma
r-18
Apr-1
8
Ma
y-18
Jun
-18
Nu
mb
er
of
road
net
wo
rk in
cid
ents
Significant Serious Headline Catastrophic
80%
85%
90%
95%
100%
0
50
100
150
200
250
300
350
400
450
500
Jan-1
6
Ma
r-16
Ma
y-16
Jul-16
Se
p-16
No
v-16
Jan-1
7
Ma
r-17
Ma
y-17
Jul-17
Se
p-17
No
v-17
Jan-1
8
Ma
r-18
Ma
y-18
Nu
mb
er o
f p
erm
its
Number of HPMV permits processedNumber of overweight permits processed% of permits processed within target timeframes
.Page 35 .
4.3 AT monthly activity report – Customer response
AT Metro Call CentreCall volumes increased 14% compared to November 2017, but decreased 11% compared to December 2016. The service level decreased one percentage point compared to November 2017.
AT HopCall volumes decreased 19% compared to November 2017. The service level increased by four percentage points compared to November 2017.
Auckland Council (AT-related calls) – 24 HoursCall volumes increased by 21% compared to November 2017. The service level decreased by nine percentage points compared to November 2017.
4.3.1 Website visits
There was a 6% decrease in visits to the Auckland Transport website in December 2017 (compared to November 2017).
Data for mobile app sessions up to August 2016 were for the previous AT app. Data for the new mobile app are not reported as the analytics are not available.
4.3.2 Call centre incoming calls and service levels
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
2,000
Jul-1
5
Se
p-15
Nov-1
5
Jan-1
6
Ma
r-16
Ma
y-16
Jul-1
6
Se
p-16
Nov-1
6
Jan-1
7
Ma
r-17
Ma
y-17
Jul-1
7
Se
p-17
Nov-1
7
Jan-1
8
Ma
r-18
Ma
y-18
We
bs
ite
vis
its
(T
ho
us
an
ds)
AT website Mobile app sessions
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
0
20,000
40,000
60,000
80,000
100,000
120,000
Jul-15S
ep-1
5N
ov-1
5Jan
-16
Mar-16
May-16
Jul-16S
ep-1
6N
ov-1
6Jan
-17
Mar-17
May-17
Jul-17S
ep-1
7N
ov-1
7Jan
-18
Mar-18
May-18
Se
rvic
e l
eve
ls
Nu
mb
er
of
ca
lls
HOP call volumesAC (AT related) call volumes - 24 hoursAT Metro call volumesAT Metro service levelAC (AT-related) service levelHOP service level