onlinet teaser 2009v4 - queue management system
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ONLINET Solutions forCustomer Directing System
Digital Signage
© 2009 – ONLINET Ltd.
Information in a touch
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WE CHANGE QUEUES!FromFrom this …this …
… … to to
this!this!
We change queues !
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About ONLINET
Established in 2001 in HungaryLargest Customer Directing System supplier in the CEEIT development fields
Customer Directing System (QMS)Information & Self Service KiosksDigital Signage and Marketing toolsManagement supporting software
Reseller partners in Europe, Africa and Middle-East Deloitte CEE Technology Fast50 and EMEA 500 awardsISO 9001 certifiedOur Partners:
*Each logo is a registered trademark of it’s own company.
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Finance / Telecommunication / Transport / Industry
Europe / North-Africa / Middle-East
Customer portfolio
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Does Your Bank know…
…what is the average waiting time of customers in your branches?
…how long does it take to sell a service and how much back-office work it requires?
…which branch is the most efficient in sales?
…who is the best sales-force clerk in your full branch network, and who might need additional training?
…how many clients were interested today about the marketing campaign started just yesterday?
ONLINET system provides satisfactory answers to these questions and even more!
…what is the overall and managed client number in a branch per day?
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Information for profit generation
Managers on every level have access to various on-line data and periodic statistical reports:
about employeesabout customersabout sales and workforce efficiency
As a result can take immediate actions and are able tomake strategic decisions in
Sales/Marketing/Procurement/Controlling/HR
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ONLINET Customer Directing SystemCisco DMP 4400 connected
LCD Central Display
CDS Desk software
in-branch network
Counter Display
Desk/Clerk/Cashier
QMS Regional Server
Cisco DMS DMM templates
CDS software / local database
Statistics and Real-time monitoring
Dashboard systemCounty-wide network
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More than just a queue buster…
VIP Customer Care with Client Identification ModuleVia Bank CardVia Customer code
Unique approach and dedicated service possibilitiesVia Screen designer moduleTicket designer module
Special customer managementVia Phone/SMS/Internet appointment management modules
Front-end and CRM integration possibility
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VisualizationInformation displayed
on various ticket dispenser screensInformation displayed
on tickets
Company/Branch Name & logoTicket Number Selected serviceArrival time/ People waiting for the same serviceAnticipated waiting time
Company/Branch Name & logoList of servicesChoice of multiple languagesClerk selection/ VIP customer identification / Pre-registrationCommercials / Useful information / Ticker
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Digital Signage solution
CISCO Digital Media System integration Landscape and portrait oriented LCD displays – window or branch
Interactive shop-window solution – touch screen (3M)
Information terminals – Internet Banking, Information Database centers, Child kiosk – located in branch
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Digital Signage application
How it can be used?Marketing surfaceInformation distribution
Even out of working hoursBranch / customer service modernizationAs a self-service platform
Even out of working hoursVirtual assistant
New communication channelAttractiveCreation of interactive communicationDynamic content instead of static imagesHigher purchase impulsesCost-efficiency by saving on off-line design, printing, logistics, replacement, other related costs
What are the benefits?
Profit
QMS+DMS for Anyone who counts with branch network orAnyone who manages customer care points as POS
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Opportunities with ONLINET solution
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Information in a touch
Thank you for your attention !
For more information please contact:Istvan Ujfalvi
Export Department Executive+36-70-455-0003