onlinet cds light hardware free queue management
DESCRIPTION
www.onlinet.euTRANSCRIPT
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CUSTOMER SERVICESOFTWARE DESIGN
Name: CDS LIGHT
Purpose: Efficient leaders
Design No: 792285/2010
Sometimes the small size of a Customer Service, the reduced opening hours or the reduced number of customers could be an obstacle in introducing a queue management system.
Sometimes a Customer Service uses a small budget for it´s operation and that makes impossible the investment in a queue management system.
Sometimes the ticketing doesn´t fit into a Customer Service´s business policy.
The customer service software does not require neither ticket dispenser terminal nor displays, it´s an economic solution and preserves the personal character in the relationships.
ONLINET CDS LIGHT
Efficiency guaranteed!
Small sized Customer Service, modest budget or a personalized customer relationship
cannot be obstacles to efficiency.
Small Customer Services
BIG results!
0110-1001-0011-0001-10000010-0111-11
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Features andadvantages
Recommendation Banks, Building Societies
Insurance companies
Telecommunication companies
Mobile, internet, cable tv service suppliers
City and District Councils, Registry offices,
Tax, Custom and Revenue Offices
Public utility companies
Post offices
Embassies, Consulates
Governmental institutions
Solicitor and Notary Public offices
Malls, Supermarkets,
Store chains
Healthcare institutions
Educational institutions
Real estate agencies
Conference and sport centers
Size doesn´t matter
CDS LIGHT
Money saving efficiency
CDS LIGHT
Personal customer relations
CDS LIGHT
The size of some Customer Services makes impossible the usage of queue management systems. The software does not require a ticket dispenser or displays. However, using the software, the activity of a branch can be monitored and it´s data is registered in the statistics*, as in case of the Customer Services using a classic queue management system.
The software is the most economic Customer Service solution, as it doesn´t require a ticket dispenser, displays and physical installation. The lack of hardware components, makes easier the investment in a Customer Service system. As the system has many of the features provided by a classic queue managemnt system, the quality of service can be increased significantly.
If a Customer Service´s business policy includes the personal greeting and guiding of customers, keeping in the whole service process a personal character, the
software is the ideal choice. Makes the daily work more transparent and efficient in a discreet way, without issuing tickets.
*Except data related directly to ticket dispensers, like waiting times
CDS LIGHT Customer Service software
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Technicalspecification Log-in and out Customer calling Transfer of and close of customers
Priority managementClose of service
Service time measureAlerts on overpassing preset limits
Change of service Staff break management
Access rights management Region management and display in the statistics
Statistics for a specific day or a period of timeReal-time branch and desk information Display of selected services distributionDisplay of desk status within a branch Display of logged-in staff statusDisplay of service timesWeb-based, central configuration and statistics
Record of service resultsBetter follow-up on customer history and data Registering notes regarding the service
Automatic staff log-in Special customer distribution management
ONLINET CDS BASICBasic module
ONLINET CDS MANAGERMonitoring and statistics module
ONLINET CDS CLOSING CODES Closing codes module
ONLINET CDS AUTOMAT Automated tasks module
Processor: 2GHz Core Duo
Memory: 2 GB RAM
Storage: 40 GB HDD or
16 GB CF card*
Mainboard: with LAN connection
Operating system: Windows XP / XP Embedded / 7
* In case of Windows Embedded
ONLINET CDS LIGHT system requirements:
ONLINET CDS LIGHT software modules
CDS LIGHT Customer Service software
Physical directing and call of customers Measuring waiting timesWe recommend:
Digital poster Interactive window display Information & Self-service kioskWe recommend:
Asking clients for giving feed-back Statistics of feed-backsWe recommend:
Issuing tickets
Queue Management Systems
Digital Signage solutions
ONLINET CDS FEED-BACK software and kiosk
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Consulting Site survey, planning Installation, commissioning, training Maintenance, remote support, repairs Operation, statistics and data analysis Custom development and design Integration to existing CRM or Front-Office systems
Accessories andoptions
Relatedsolutions
Relatedservices
WarrantyBenefit from our service and receive free version upgrades and free maintenance and support for your software.In case of a continuos support:
SAS (Software Application Support)
LIFETIME WARRANTY.
CDS DESK Staff software terminal - customer calling (manual or automated) - customer transfer (desk, service, member of staff) - start and finish of service - registration of the result of service with closing codes - change of service at desk - managing waiting list and VIP customers - managing breaks - alerts in case of overpassing preset limits
CDS BOOKING Appointment booking software. The customers can book appointments on different platforms to a spe- cific branch, service, date and time. Platforms can be individual or combined. - BOOKING-O: online, internet booking module - BOOKING-S: SMS or text booking module* - BOOKING-T: phone booking module
CDS SMS Customer notifier before calling. The software module* makes possible for those clients who has to wait, to register their mobile number, in order to not sit and wait in the Customer Service. Before calling, the customer receives a text message with a notification to return to the Customer Service.
CDS MEETING Meeting room occupancy display application. Makes possible the display of current and forecast occupancy information for meeting rooms.**
* Requires GSM adaptor (hardware) ** Requires LCD screen(s)
CDS LIGHT Customer Service software