online learning and training for library staff: webjunction and partners
TRANSCRIPT
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WebJunction Background
• The Bill & Melinda Gates Foundation’s U.S. Library Program– 46,000 computers– 11,000 libraries in the United States and Canada– Five-year initiative – Targeting public libraries serving less-affluent communities
• May 2002: Bill & Melinda Gates Foundation awarded OCLC and partners a three-year grant
• Purpose: – Carry forward the Foundation’s work– Build a Web-based, public access computing community
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Our Philosophy
Read
Learn
Join In!
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Community Partner Program
Pilot Program: Began in June, 2004 for the State Libraries of Colorado, Connecticut, Iowa, New Mexico, and Washington.
Customized Content and Services
• Co-Branded Service: Users will be able to navigate between Community Partner web sites and the global WebJunction
• Localized Content: Community Partners will be able to customize content for the libraries they serve.
• Community Specific Forums: Members will continue to be able to access the global forums as well as partner specific forums
• Community Specific Learning Center: Members will continue to be able to access the global course catalog as well as partner specific courses.
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WebJunction Quick Stats
• 110,087 Unique Visitors• 9,067 Registered Members• Top 10 States:
• Texas – 475• Ohio – 449• Michigan – 405• Washington – 389• Illinois – 388• Florida – 370• Iowa – 344• California – 338• New York – 326• Colorado - 308• Pennsylvania – 302
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Members by Job Role
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Members by Population Served
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WebJunction Learning Center
Online courses, downloadable lessons, training tips and other tools
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Learning Center Statistics
Self-paced Online Courses are popular: • 6463 total enrollments in Learning Center by 3277 unique learners
• WebJunction’s …• Troubleshooting: 460 enrollments• Searching the Web: 489• Browsing the WWW: 316• Evaluating Web Sites: 251• Media Relations: 124• Designing a Library Web Site: 153
• Popular Third-party Courses:• HTML: 284• Intro to PCs: 287• Windows Office 2000: 293
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Learning Center Activity
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Future Plans for the Learning Center
•E-Train Database, funded through IMLS•WJ Self-paced Courses•Brokered content
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Future Plans for the Learning Center, cont.
Tools for training delivery•Distributed Learning Model for Community Partners•Live Learning Central•Workshop Central •Managing Public Access Computers Program (MPAC)
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Learning Center Sustainability
•E-Train Database•Self-paced courses•Training tools and delivery
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Partners in Learning
•Library Schools•University of North Texas•Isoph•The Bill & Melinda Gates Foundation•Drexel University
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Isoph’s Experience and Expertise
Focus on mission-driven organizations and their diverse stakeholders
Professional services• Custom development• Coaching services• Strategic program planning• Instructional design• Interface design• Custom applications
Isoph Blue software• Technology for teaching,
training, and communicating
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Distributed E-learning Model for Community Partners
WebJunction-controlled enterprise management panel
WebJunction-dedicated
database
Web services
Community partner
Community partner
Community partner
Community partner
Community partner
Main WebJunction portal and customized partner portals
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Groups Involved
• Enterprise administrators• Organizational administrators• End users
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Enterprise Administrators
• Client creation and management
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Organizational Administrators
• Course registration and management
• Course authoring• Course catalogs• User registration
and management• Reporting and
evaluation
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End Users
• Course catalogs• Enrollment• Ongoing online
learning
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Stronger Community and Purpose
• Another avenue for fostering online community for public access computing—at the organizational rather as well as individual level
• Increased support for front-line staff at libraries and other organizations by allowing content to be localized
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LE@D Library Education @ Desktop
University of North Texas School of Library & Information Sciences
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Library Education @ Desktop (LE@D)
• Web-based courseware for continuing education for public librarians and library staff
• Partnership between UNT SLIS, the Northeast Texas Library System, and WebJunction
• Partially funded by an IMLS grant
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What is LE@D?
• Offers CE courses requiring 1 ½ to 2 “contact hours”
• Northeast Texas Library System (148 public libraries) is the testing lab
• Accessible from any Internet computer• Designed & hosted by UNT using the
WebCT e-learning platform
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The First Seven Courses
• Managing Difficult Patrons• Providing Excellent Customer Service in a
Multicultural Environment• Copyright Basics• Reaching Teenagers• Harnessing the Internet• Improving Your Communications Skills• Using Databases
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LE@D Courses
• Tested by hundreds of users in the Northeast Texas Library System before national offering
• Over 3,000 successful students to date• Multimedia elements such as video, audio,
animation and graphics • Cost per registered student ranges from $7-$12 per
course
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LE@D Home Page
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Content
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LE@D Multimedia
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Assessments
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Tracking
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For More Information
• UNT contact: Gary Werchan, Project Coordinator– E-Mail [email protected] or
[email protected]: (877) ASK-SLIS or (940) 369-7872– Fax: (940)565-3101– Postal Mail:
Library Education @ DesktopUniversity of North TexasP.O. Box 311068Denton, TX 76203-1068
– Internet: www.leadonline.info
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Lessons Learned
from the
Bill & Melinda Gates Foundation Library Program
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Public Access Computing in Libraries
Granted funds: $179,881,946
Total PCs Granted: 47,200
Buildings Receiving a Grant: 10,915
Training Opportunities: 62,000
all numbers approximate
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The Impact
• Today, more than 95 percent of libraries offer public Internet access.
• More than 14 million Americans regularly use these computers.
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Statewide Partnership Program
• From 1998 – 2003, provided to over 10,000 U.S. public libraries:– Technology: standardized package (pre-configured
hardware, software, peripherals)– Training: multi-tiered training (classroom-based and
CBT/WBT) and supporting documentation and training publications
– Support: technical support via telephone/email
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Statewide Partnership Program
Initial Steps into Online Learning• Offered computer-based training on Gates Library Computers
– Mouse Tutorial– Gateway Tutorials (90% indicated staff use 4-months’ post
training)• Offered online access to technical support articles via
pacomputing.org
Lessons Learned• Face-to-face introduction to online learning increased participants’
use• Creation of online learning community for library staff was needed to
support public access computing (hence, WebJunction)
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Statewide Partnership Program
• At program’s close, primary goal was transfer of knowledge to public access community; efforts included: – Public Access Computing Project evaluation data– Impact maps– State Transition packages– Staying Connected toolkit and workshops– NPower tools, Public Access Security Tool– Content capture initiative– PAComputing.org– WebJunction.org
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Two Portals for Two Audiences
• PAComputing– Provides resource for technical information related to
foundation machines (about 250 articles)
– Will soon be moved to WebJunction
– Information will be merged with WebJunction over time as foundation machines are replaced
• WebJunction– Serves as living repository for all general public access
computing information from program (started with 250 articles, 150 from foundation)
– Continuing to grow through library generated content as well as staff contributions
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The First Step
• Content Capture Initiative– Reviewed all Library Program files, web pages, publications
and curricula
– Approximately 100,000 items tagged and separated into archival, WebJunction material, and PAComputing material
– 13,500 items passed to OCLC on 2 DVDs with a web searchable front end for use as initial WebJunction content set
– Additional files used as the starting content set for PAComputing
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The Next Phase
• Keep libraries open• Increase training
opportunities for library staff
• Maintain systems• Enable hardware and
software upgrades• Increase connectivity
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Work to Date …and the Role Online Learning Plays
Programs Underway
• Information Use Management and Policy Institute National Survey - Conducting longitudinal study of public library connectivity to the Internet as well as the manner in which that connectivity is deployed
• CompuMentor Technical Support Planning – Studying best practices in technical support in libraries & non-profits; looking for an integrated service model (may include online support communities, Web Portals and content )
• Spanish Language Outreach Pilot – WebJunction and 5 State Library Agencies building workshop delivery package including F2F and online components
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Online Learning Benefits & Challenges
from a grant-making perspective Benefits• Reaches large audience with diverse skill sets • Builds learning communities across geographic
boundaries• Increases training opportunities for staff in rural/small
librariesChallenges • Library staff have limited time or lack equipment
needed to participate • Libraries without high speed connections limited in
their ability to participate• Difficult to engage novice technology users
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Presenters
•Marilyn Mason, WebJunction•[email protected]
•Phil Turner, Dean, University of North Texas•[email protected]
•Kara Hannigan, Bill & Melinda Gates Foundation•[email protected]
•Celisa Steele, Isoph•[email protected]