PERFORMANCE MANAGEMENT DONE RIGHT

TOP Overview - Vision

VISION

WE ARE A GLOBAL LEADING PLAYER IN PERFORMANCE MANAGEMENT DOMAIN HELPING ORGANIZATION

PERFORM BETTER

Mission

MISSION

1. We are focused on customer, customer results & customer happiness

2. We provide Intuitive technology, embedded with best performance management framework

3. We attract & nurture happy minds

4. We (I + We) work in Unity & in Synergy

Values

VALUES - SPLCLSS

1. We thrive on speed & deliver promises on time

2. We have passion for innovation & excellence @ global scale

3. We love our customers

4. We care for our people, our unity & synergy

5. We believe good leadership is the HEART of our organization

6. We critique self first & everything else next

7. We cultivate & always act in High Self Awareness

Company Brief Introduction

KPISOFT is a KPI based Enterprise Performance Management platform on the cloud

What is Enterprise Performance Management ?

• Enterprise based services – Business to Business (B2B) services– Example : Oracle, Salesforce, Freshdesk

• Consumer based services – Business to Consumer services– Example: Myteksi, GroupOn, Amazon, Ebay, paypal

What is Cloud ?• Anything that involves delivering hosted services over

the internet

• User rent your services and don’t own your application

• Video Link - https://www.youtube.com/watch?v=ae_DKNwK_ms

Brief History• Started in 2008

– by a group of consultant, focusing on Strategy formulation, execution, etc

– Initial clients were primarily Telco based. However our solution can be implemented in any industry

– 1st Biggest solution • Year 2010 – Business Intelligence for Unifi Product/Project for

Telekom Malaysia• Year 2011 – Enterprise Performance Management System for

Celcom– Customer based as of year 2014 – We have more than 10,000 active

users– Employee size – 45 in total, growing to 91 by mid 2016– Office Base

• Bangalore – Product Engineering• Chennai – Professional Services• Kuala Lumpur – Business Development & Global Support• Japan – Business Development & Japan client support &

implementation• Indonesia – Business Development & Indonesia client support &

implementation• Singapore – Business Development & SEA client support &

implementation• US - Business Development & US/Europe client support &

implementation

Who are our Clients

Who do we work with ?

Govt. of Malaysia – Treasury

Selected Clients:

Year: 2012Users: 150

Year: 2011Users: 4500

Year: 2013Users: 1600

Year: 2013Users: 2500

Year: 2012Users: 2500

Year: 2008Users: 1000

Year: 2015Users: 800

Year: 2015Users: 50

Who do we work with ? Selected Clients:

Year: 2015Users: 500

ADS & AIUYear: 2015Users: 250

Please note the user count is rough estimation only

Clients in Geographical LocationJapan Sri Lanka

Malaysia PakistanIndonesia CambodiaBangladesh

Application Deployment Model

Application Deployment ModelSAAS / Cloud Computing Model

– User subscribes to our services. They register online and start using application

– KPISOFT provides L1 support (currently based on business hours)

– KPISOFT ensure the application runs 24hrs and provide support for critical issues 24hrs (system down)

– Key SLA (e.g)• Page response to be within 5 seconds• More than 99% service availability• Data secured & Security is ensured• Support• Free Upgrade

– User don’t own the software or license– User can start configuring on their own to manage the system

Application Deployment ModelIn Premise Deployment Model

– Client procure the license – Perpetual License• Enterprise License – Unlimited User count• Limited User License – User count defined

– Client procure the server and deploy in their data center– Client owns the software– Client Maintains the software if Maintenance & Support (M&S) is not

engaged with with Vendor– Client will have an internal IT Team to look after the application– Client maintain the security of data

Advantages & DisadvantagesIn Premise Deployment Model• Advantage

– License procured only once– Client have total control of the

application– Data is within their IT premise– Not dependent on Vendor– Client can do changes using their IT

resources without incurring additional charges

• Disadvantage– Client might not be well versed to fix

issues or bugs– Client might not know how to code to

enable the change– Upgrade is chargeable when there is

new version– M&S is engaged with Vendor based on

% of total project fee (around 15% to 22%)

– Expensive to maintain on their own– Cost is HIGH – CAPEX– Decision involves IT & Business

Owners

Cloud• Advantage

– Pay as You Use Model (subscription fee)

– Client can configure for free– Need not worry about server

setup & maintenance– Upgrade is free– Support is included– Cost is LOW – OPEX– Decision by Business Owners

• Disadvantage– Data is hosted in unknown

location– Security might be a concern for

some client– Do not own the software or

license– Dependent on the vendor for

application availability

Typical Implementation Exercise

Typical Implementation Exercise for Enterprise

1. Requirement Gathering

2. Server Setup and Application Configuration (based on requirement)

3. Customization (if applicable)

4. UAT – User conduct test and provide approval

5. Go Live – User start using the system– Prior to Go Live

• Client’s HR Admin will send announcement about the system & general functionality

• Client will schedule training dates for users

6. Training (User & HR Admin) – depending on the man days allocated

Typical Implementation Exercise for SMB

1. Business Development Rep – Signs Up user

2. User Admin starts On Boarding Themselves– Register Email ID– Activate the Account– Follow the steps to Activate the program

3. System Usage Training– Easy & Simple– Online video training embedded in the system

Detail Implementation Plan• For EPMS Roll Out related to Enterprise Account, please

refer file name– Project Plan Roll Out – Enterprise 1

• For EPMS Roll Out related to SMB Account, please refer file name– Project Plan Roll Out – SMB 2

Jargons To Be Familiar

Few Jargons to be familiar with• L1 (Level 1) Support – Provide support for End user

– KL & Chennai – Customer Success Team– Example of Support - Reset password, Setup new ID, org restructuring, etc

• L2 Support – Provide support for Level 1 support team– Chennai – Professional Services Team– Support to fix bugs or issues like speed

• L3 Support – Provide support for Level 2 support team– Bangalore – Product Engineering Team– Support to fix bugs or issues related at platform or product level

• SLA – Service Level Agreement

• CR – Change Request

• M&S – Maintenance & Services

• UAT – User Acceptance Test

Few Jargons to be familiar with• SAAS - Software as a Service

• Cloud Computing

• B2B – Business to Business

• B2C – Business to Consumer

• Web application

• End User – Users using the application

• Bug – Some malfunction in the application

• Issue – Data mismatch or functionalities delivered not as per expectation, system slow (maybe because of internet)

Few Jargons to be familiar with• Go Live – Application going live and ready to be used

• ETL – Extraction Transformation Loading

• BI – Business Intelligence