ORGANIZATIOL BEHAVIOUR

INTRODUCTIONINTRODUCTIONThey are everywhereTheir behavior makes them difficultNeeding much effort or skill to accomplish,

deal with, or understand

Types Of Difficult PeopleTypes Of Difficult People

•Hostile co-workers or bosses•Complainers•Super- agreeables•Know-it-all experts•Pessimists•Stallers•The Blatant Slacker•The Well-Meaning Incompetent•The Hypercompetitive

Hostile co-workers or bossesHostile co-workers or bosses

•A hostile person is very unfriendly

Tip

•Dealing with them requires both tact and strength

•Listen to their complaints without counter-attacking

•Explain your feelings with non-blaming statements

The Chronic ComplainerThe Chronic Complainer

•They are fault-finding and constant blamers

Tip

•Don’t apologize & don’t become overly defensive or counter-attack with these people

•Plan a specific time to make decisions cooperatively

Super-AgreeablesSuper-Agreeables

•These people are super nice and they smilingly agree with your ideas

•They have learned that one method for getting “love” is by telling people that you really care for them

•Super-agreeable will often promise more than they deliver

Tip•Help them avoid making promises they can’t keep

Know-it-all ExpertsKnow-it-all Experts

Types•True Expert•Pretentious

Tip•Don’t attack their ideas but rather raise questions that suggest alternatives

•Show your respect for their competence but don’t put yourself down

PessimistsPessimists

•These are the negative minded people

Tip

•Don’t argue with the pessimist

•Don’t immediately offer solutions

•Make optimistic statements

StallersStallers

•A person who puts off decisions for fear someone will be unhappy

•The staller is truly interested in being helpful

Tip

•Don’t make demands for quick action

•Help the staller examine the facts and make compromises or develop alternative plans

The Blatant SlackerThe Blatant Slacker

•The slacker simply does not like to work

•They push their responsibilities on others

Tip

•Give small tasks with tight deadlines and follow-up persistently

The Well-Meaning The Well-Meaning IncompetentIncompetent

•They are hard working, but they are clearly under qualified for their job

•They are incapable of making difficult decisions

Tip

•Focus on what they can do rather than what they can’t

The HypercompetitiveThe Hypercompetitive

•These people have their own interests in mind at the expense of others•They back-stab and stir the pot in an attempt to get themselves

Tip

•If you are their boss, use their competitivenesswhere it can be a strength

Staying Rational When Staying Rational When Confronting The Difficult PersonConfronting The Difficult Person

Tips On Dealing With Difficult Tips On Dealing With Difficult PeoplePeople

THANTHANK YOUK YOU