noc help desk
TRANSCRIPT
Page 2
About Us
ConcordantOne Tech Pvt Ltd is a global technical consulting and support company.
Our competencies in domains like IT Infrastructure Management, Outsourcing Services, IT Infrastructure Implementation, Value-added Support has helped us to scale up as IT support partner of choice for international and multi-national companies in India and around the world.
We employ a unique blend of expertise, experience and client empathy to devise and deploy cutting edge IT support systems meant exclusively for your enterprise needs.
http://www.concordantonetech.com
Page 3
Our Services
NOC help desk NOC services RMM Angostic NOC NOC outsourcing Remote Network Monitoring Services
24 / 7 outsourced NOC services
NOC Services for MSPSOutsourced NOC for MSPs
http://www.concordantonetech.com
Page 4
OUR INCEPTION
Business continuity is a major aspect for software or IT services companies.
ConcordantOne Tech Pvt Ltd was set up to bridge this gap of 24 x 7 enterprise level IT uptime service demands and its expert and insight-based supply.
Our proven track record spans stellar IT support to numerous Managed Service Providers (MSPs) across the world, irrespective of any scale or size.
http://www.concordantonetech.com
Page 5
Do the Help Desk and the NOC Interact?
Although the NOC and Help Desk are different, they do work together, along with any in-house tech support, to provide cohesive tech solutions to end-users.
The Help Desk typically has three tiers of support and may sometimes have to escalate tickets to the NOC for resolution.
Page 6
Difference Between a NOC and Help Desk
NOC: Most of the work performed by a NOC focuses on the network and systems. The NOC can almost be viewed as a mission control center. They monitor and manage an IT network. A 24/7 NOC typically monitors the network and system security, performance, and backup processes.
Help Desk: The Help Desk is more customer-oriented. The Help Desk has interaction with the end-user, or someone representing the end-user, to directly respond and resolve technical problems as they arise. Customers or employees can typically reach the Help Desk by clicking a support icon, emailing them, or dialing a toll-free number.
http://www.concordantonetech.com
Page 7
What does NOC & Help Desk offer?
Centralized managementChoiceSynchronized ticketingCustomized desktop support icon“RightResponse” workflow management
Page 8
How the world’s most successful MSPs maximize profitability
While the impact of NOC + Help Desk on an MSP’s productivity is less well known, it is nonetheless a key to scalability.
The number of devices under your management increases. Your technician headcount remains the same.
This is how the world’s most successful MSPs maximize their profitability
http://www.concordantonetech.com
Page 9
Contact Us
CONCORDANT ONE TECH PVT. LTD.
OUR INDIA OFFICE:Office no 193, Janwadi Near Mafco Company Senapati Bapat Road; PUNE
OUR US OFFICE:20 California St. 7th FLSan Francisco, CA 94111
NORTH AMERICA: +1-707-638-0903INDIA: +91-020-6978-4872
http://www.concordantonetech.com
10
Thank You !!!http://www.concordantonetech.com