Collabrance Managed Services

Agenda

• Who We Are• What We Do • Why We are Different• Industry Perspective • Our Offering

Evolution of Collabrance

Created partnership investments and commitments.

Identified what a good partnership looks like,

and upfront requirements needed for mutual success.

Experienced challenges with

Partners. Recognized issues and re-evaluated.

Recognized need in the market.

If you could spell “Collabrance” – you

were in!

Maximize revenue and profit from

existing infrastructure.

Exceed customer expectations.

Maintain control of your customer base.

What We Do

Maximize Revenue and Profit

• 95% Collabrance remote remediation rate• Focus on higher revenue generating work• Receive gross profit from day-to-day work

Maximize Revenue and Profit from Existing Infrastructure

• Retain quality people by maximizing their revenue potential

• Gain the Collabrance dedicated team including: Director of Product Development Virtual Sales Manager Dedicated Onboarding Team Tier 1-3 Engineers

Exceed Customer Expectations

• Midwest-based, live-answer, no auto attendant Service Desk

• Technicians hired for attitude and aptitude• Measured customer satisfaction of 97%

Maintain Control of Your Customer Base

• Collabrance is white label and channel only• Customer information (PSA and RMM tool)• Access to Partner Portal (300+ documents) Service catalog Sales tools Marketing materials On-demand training

CollabranceSales Training

Engineering Assistance

Technology Vetting

Marketing Support

Customer Onboarding

S-L GAMIT Groups

Internal Environment

Infrastructure-as-a-Service

Access to Industry Experts

Midwest Based

Team VisitsOnsite

Training

Online PortalNOC

Virtual Sales Manager

Help Desk

Senior-Level Involvement

High Remote Remediation

Hardware-as-a-Project

Financial Modeling

Regular Business Reviews

Anytime Available Reporting

Dedicated Product Director

Hiring and Profiling

Sales Training

Engineering Assistance

Technology Vetting

Marketing Support

Customer Onboarding

S-L GAMIT Groups

Internal Environment

Infrastructure-as-a-Service

Access to Industry Experts

Overseas

Team VisitsOnsite

TrainingNOC

Virtual Sales Manager

Help Desk

Senior-Level Involvement

Financial Modeling

High Remote Remediation

Hardware-as-a-Project

Other Master MSPs

Regular Business Reviews

Hiring and Profiling

Dedicated Product Director

Online Portal

Collabrance provides 75% more value!

Anytime Available Reporting

• Approx. 10-100 users• No dedicated IT after

the sale You and we do it all for the

customer

• Windows environment• Manufacturer support for

LOB apps

Target End Customer Profile

What You Should Charge

*Slide courtesy of Service Leadership, Inc

Profitable IT Companies Charge this

Technology Stack

UPS

Data Protection

Switching

Support

Email

Servers & Workstatio

ns

Security

Operating Systems

NAS

Pricing Example• 20 Users• 1 Location• 1 Server• 1TB BDR- Local and Cloud Virtualization• 1 UTM Firewall• 1 AP• 20 Hosted Exchange Mailboxes• 20 Exchange to Exchange Mail Migration

Collabrance Recurring Cost

Adding 40% GM

Adding Set-Up and Recurring Labor

Set-Up: 30 minutes per workstation and 2 hours

per server

Recurring: 1 hr. per 5 users

Your Recurring Cost 40% GM

Assumes a .0330 Lease Rate Factor

Your Recurring Cost 60% GM

Assumes a .0330 Lease Rate Factor

What we ask of our PartnersInvestments

• Subject Matter Expert• Engineer with people skills and

ability to execute project work• Field Technician to assist with

onboardings and escalations• Ongoing education and training• Invest in upfront $10,000

partnership fee

Commitments• Active C-level managing P&L• Focus on target customer profile • Adhere to minimum requirements

and technology stack• Develop lead generation strategy • Participate in Quarterly Alignment

Meetings with Collabrance

Thank you.