niit technologies

A Fresh Perspective on Outsourcing 11th September 2012

CIO ME, Dubai

Arvind Mehrotra President – Middle East and Asia

...---…

2 © 2012 NIIT Technologies Ltd.

Global Economy in Turmoil

• Uncertainty

• Trust deficit

• Government over-reaction, under-

performance

• Future imperfect


The Squeeze

• Liquidity

• Market

• Employment

• Innovation?

• Transformation?


IT: Caught in the Middle

Technology – a life of its own

Business – re-inventing itself to new rules

The disruption:

• Cloud

• Data and Analytics

• Mobility

• Social Media

The decision trap :

• Lights-on

• Transformation

• Save and Spend

• Consumerization of technology


What the Squeeze Means

• Role of IT

– Present and Future

• IT strategy

– Leverage the four X four forces

• Go-To-Market

– Cost

– Risk

– Opportunity

• Relationships

– Internal

– External


Problem or Opportunity?

7

Leveraging Assets: Cargo Handling

Cargo Operations Management

Fleet Management

Truck Control

E-Procurement

ERP e-Management

Mobility, device enablement

Business Intelligence

Data Centre Management

Higher space and asset utilization, return on

investment, superior quality of service, quicker turn-

around, value-added services

Capacity utilization

Door-to-door value-added

services

Electronic document

management

Track and Trace

services

Cycle-time reduction

Scheduling and

sequencing

Error elimination

Query management,

track and trace

© 2012 NIIT Technologies Ltd.

8

Working with SATS

Developed Cargo operations and ground handling

system for one of the largest airport operators.

Refined over the years. 3rd Generation System

deployed in Singapore last year.

System Capability:

• High load handling capabilities

• 10,000 AWB transactions per day

• 400 flights per day (Incoming & Outgoing)

• 300 concurrent users

• 2500 hits per day on web-track system

• EDI messages Statistics

• Average 90,000 message per day

Before 2005 Before 2007 2008 2009 2010

SATS, Singapore AAT, Hong Kong Cathay Terminal 3, Hong Kong

SATS Upgrade, Singapore

Tan Son Nhat Cargo Services Ltd (TCS)

EGAC, Taiwan BGS, Beijing AI-SATS Cargo Terminal,

Bangalore

PT. Jasa Angkasa Semesta (PT

JAS), 3 Cities

Interfaces

Core Functions

Supporting Functions(Business)

Flight

Management

Air Way Bill

Management

Export Handling Import Handling

Warehouse

Configuration

Mail Handling AWB Stock

Management

Bar Code

ScannersWeighing Scales Email

Supporting

Functions

(SYSTEM)

ULD

Management

Customer

Management

Accounting

Module

Local Clearance

(CUSTOMS)

Cargo History

Management

House Way Bill

Management

Support & Utility

Master Data

Mainenance

Rules

Configuration

Inventory Control

SystemOracle Financials

Agents

Airlines

Other Custom

AuthoritiesSITA


9

Collaboration - Transformation

“The implementation of the Cosys is required to ensure quicker processing of the cargo and will boost the operational efficiency of

the AI-SATS airport services”, Ranjiv Ramanathan, Senior V P (cargo) of AI-SATS

Packaged IP

• Cargo Ground Handling

Scope:

• Works with the airline Cargo Reservations System

• End-to-end Cargo Handling

• Improves staff productivity by reducing process redundancies, resulting in enhanced Customer Experience

Implementations

• Singapore

• Taiwan

• Beijing

• Bangalore

• Hong Kong

Benefit • Revenue generation opportunity for IP owner

• Cost containment for the customer



A real opportunity for IT to make a real difference

There is value in emerging technologies :

• How we work

• The tools we work with

• The products and services we provide and sell

11

Managing the transformation through Incident Management

Workflow based Knowledge Repository Tool, to implement the Incident Management Requirement. With MATRIX, all

of the knowledge required is housed in one document pool. Everything can be accessed through keywords, with the

help of meta tags, or by combing through the entire document pool with a full text search.

Business Need • Workflow based Incident Management

• Track incidents/ problems/ change requests /

defects

• Maintain Knowledge Repository

• Community Discussions

• Alerts and Notifications

Benefits • Central repository of Incidents

• Dashboards for Analysis

• SLA Tracking

• Collaboration among stakeholders

• Sharing of Circular/Notices / Announcements

Configurable Secured On Cloud



What ‘Consumerization of IT’ means

Bringing technologies readily available to consumers into the workplace

•Hear

•Speak

•See

•Feel

•Think

•Respond

•Taste?

•Smell?

13

Mobile Enablement : Competing with Regional and Local Players

Plant

Salient features:

• Access SAP environment thru a Mobile attached with a small printer to generate invoice.

• A new invoice is recorded in SAP for the delivered quantity.

• Simultaneously the Stock Transfer Note gets modified in SAP for the quantity delivered.

• On the spot collection of payment by providing retails invoice as the desired quantity is delivered.

• Save on secondary freight; Improve bottom-line.

• Faster delivery of goods to customer; Increase Customer Satisfaction.

Warehouse Transportation Customer

Plant Warehouse Transportation

(Floating

Warehouse)

Customer

Enterprise Server

& Mobility Middleware

Remaining

Shipment


14

Port Scanning: Inward Logistics made simple with

Hand Held Device

Port Scanning Application

Business Need • Optimization of vehicles operation for

improving: • Dispatch time for Priority Vehicles • Visibility of Vehicle Stock arrival • Traceability of Vehicles • Customer satisfaction thru accurate

Expected time of delivery

Business benefits

• Ship and Vehicle arrival information

availability

• Automation of Port operations to save cost

and time

• Identification of Priority Vehicles for faster

accessorization and dispatch to main Yard

• Vehicle Traceability and Analysis reports Options to pull

real-time

Ship & Priority

Information

Color Codes in the

Scanner

denotes Priority of

the Vehicle

Barcodes used

for Tracking &

Generating Exit

Notes



Transforming with Lights-on

Decay

or

Stability

Horizontal based

outsourcing, i.e. based on

technical service line

Separate partnerships based on

technical service lines • ADM Partner

• Infrastructure Partner

• AMS Partner

Domain based partnerships across business lines and processes

Building embedded and SLA based work practices from customer workplace

16

Emirates Group


• Acted as a valued sourcing partner by

synchronizing the competency process for

recruitment with customer

• Competency based volume resourcing for project

management and various cutting edge technical

skills

• Domain based value add and Niche skills

resourcing

• Consulting engagements on architectural, domain

and testing assignments

• Both T&M and Project based delivery model at

customer site



Decay

or

Stability

Horizontal based






• AMS Partner

Domain based outsourcing Stability

or

Evolved

Platform based partnerships,

either across business lines or

processes

Platform based partnerships across business lines and business processes

Stabilizing platform and evolve functionality for regional benefits

18

Toyota Motors - 14 year long relationship

TMAP, TMT Thailand

TMC, Japan (through Toshiba)

TKM, India

TMME, Belgium

ALJ, Kingdom of Saudi Arabia

•System for Distributor – Dealer Relationship : Demand Forecasting

•Linking over 200 locations across 100 dealers

•An Order Processing System that connected all spare parts vendors

•All Spare Parts Vendors brought under a single umbrella

•Development of Distributor Parts Pricing System

•Overseas Export Management of OEM Parts

•System to handle warranty claims of various distributors

•A Web-based Sales & Logistics system

•Systems for Manufacturer – Distributor relationship

•Development of TOPSERV

•Development of DOTS, ESS, IXOS

•SAP Support & Maintenance

•Linking Manufacturer-Custom Broker

•Development of Fleet Management & Wholesale Invoicing

•System for Price Estimation: CBU Vehicles and CKD Parts

•Establishment of ODC for S&M

•Development of R-OEM

•Country wide Rollout of TOPSERV

•Involved in Oracle EBS – EM, MS and TMT

•TKM – CTDMS development/Rollout

•ALJ – DMS development

•ALJ – Body & Paint Development

•TMAP- TBR Migration

1998-99

2000-03

2004-07

2008-11

Name of

System

No. of

Users

No. of

Dealers/

Branches

Average

Transactions/

Day

Sales 6,000 402 10,000

Service 7,000 322 60,000

DMS 5,000 140 45,000


No. of platforms stabilized

19

Current Engagements with Toyota

Toyota, Thailand (TMT, TMAP-EM)

• Maintenance of entire Sales & After Sales domain

• Maintenance of multiple applications in Finance/HR/Manufacturing

• Support of Oracle EBS Implementations

• Change Management Consultancy & Communications for SAP to Oracle

• Kaizen of Sales and After Sales systems

• Kaizen of Finance/HR Manufacturing systems

• Technology Migration of Sales and Distribution system

• Project Management

Toyota, India (TKM)

• Development & Rollout of (Country wide) Sales and After Sales system

• Training to Dealers and Migrate data to new system

• Maintenance of Sales and After Sales system

• Project Management

Toyota, KSA (ALJ)

• Development & Implementation of Sales system

• Development of Body and Paint system

TMAP, TMT Thailand

TMC, Japan (through Toshiba)

TKM, India

TMME, Belgium

ALJ, Kingdom of Saudi Arabia

• Centre of Competency with dedicated Functional and Technical team to support Toyota domains

• Increase productivity

• Reduced cycle-time for delivery

• Customer comfort and trust

• Strong knowledge of TMAP Framework and TMAP Development Standards

• Mature & Proven Dual-Shore model of development, service delivery

• Rich experience of Toyota culture




Decay

or

Stability

Horizontal based






• AMS Partner

Domain based outsourcing Stability

or

Evolved

Platform based partnerships

either across business lines or

processes

Business service based

outsourcing

Evolved

or

Agile

Cloud adoption (internal /

external)

Business services based partnerships across internal and external cloud adoption

Transforming application portfolio by consolidating infrastructure and platform on cloud

21

3 Stages of Application Consolidation + Rationalization on Cloud


• World’s second largest cement producer

• Transforming application portfolio for their Asia-Pacific region including Indonesia,

Malaysia, Thailand, Singapore, Vietnam, etc…

• Pilot completed for Indonesian region successfully


The New ‘Information’ Technology Stack

IT

BT

CT

Infrastructure

Applications

Experience

Enablement

End customer / consumer Usage and

Experience

Business Functionality, Business

Process Enablement

Foundational infrastructure,

databases, tools, networks, security,

archival, etc.

Demand

Information

Technology

Business

Technology

Consumer

Technology


Outsourcing Redefined

“It’s not about outsourcing jobs or tasks;

it’s about importing competitiveness” - Late Prof. Dr. C. K. Prahalad

24

A Fresh Perspective on Outsourcing

...---… SOS

“Specialist Out-Sourcing”


niit technologies - outsourcing services for middle east

Documents

functions system

beijingaisats cargo

ip cargo ground handling

hong sats upgrade

ground handling core

hong kongcathay terminal

singapore aat