nhc member position description 2017-2018 · send out meeting minutes to members within one ......

NHC Member Position Description 2017-2018 MEMBER POSITION/TITLE

Health Educator and Outreach Coordinator

AMERICORPS PROGRAM

Program: National Health Corps Location: Chicago

HOST SITE NAME & LOCATION

Erie Family Health Center – Humboldt Park 2750 West North Ave Chicago IL 60647

ORGANIZATION DESCRIPTION & MISSION

At Erie Family Health Center we believe health care is a right, not a privilege. Our mission is to provide accessible, affordable and high quality health care for those in need. Erie Family Health Center delivers high-quality, culturally-sensitive, bilingual health care to more than 50,000 medical patients and 9,300 dental patients annually. Our community-based health care centers are portals to high-quality care – and a higher quality of life – regardless of a patient’s ability to pay. Today, Erie serves patients from 13 sites, including seven large primary care facilities (three with integrated, on-site dental care), five school-based health centers and the only freestanding comprehensive teen health provider in Chicagoland.

MEMBER POSITION PURPOSE

This member position will serve with Erie's HIV/AIDS Program team (Lending Hands for Life or LHL) to assist in the implementation of Erie's HIV/AIDS outreach and education initiatives. Through these outreach and education efforts, patients receive vital information regarding their own health, and the community learns about HIV/AIDS, STIs, and about the health care facilities that Erie operates and their ability to access the centers without experiencing barriers. The member will serve closely with LHL, serving HIV-positive patients, and implementing quality improvement initiatives.

MEMBER TERM OF SERVICE

This is a full-time AmeriCorps national direct service position. To fulfill this position, the member will:

Complete a minimum of 1,700 hours of service during this period. A maximum of 20% of these hours may be in training and a maximum

NHC Member Position Description 2017-2018

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10% of these hours may be for pre-approved fundraising activities.

Understand that in order to successfully complete the term of service (as defined by the Program and consistent with regulations of the Corporation for National & Community Service) and to be eligible for the education award, he/she must:

a. Serve a minimum of 1,700 hours b. Satisfactorily complete Pre-Service Orientation (PSO) c. Satisfactorily complete service assignments as defined in the member position description and determined by the NHC Program

Site.

SITE CONSIDERATIONS

Is the site accessible via public transportation (if yes, what line/route)?: The member will be located at our Erie Humboldt Park Clinic at 2750 W. North Avenue. The North Ave. (#72) and Kedzie/California (#52) bus stops are located at the corner of Erie’s entrance. A Divvy Bike station is also located at the same corner. The blue line Western and California stops are within walking distance.

Does this position require a personal vehicle? No

How will your organization reimburse the member for transportation costs? Erie will reimburse mileage or cost of CTA transportation outside of regular travel to and from work. Members purchase passes and submit their receipt to the Site Supervisor for reimbursement.

Organization dress code: AmeriCorps members may dress business casual, and jeans may be worn only on Fridays.

EXPECTED SERVICE TIME REQUIREMENTS/SCHEDULE

Monday through Friday, 8:30AM – 5:00PM with evening and weekend hours for outreach events as needed. These extra evening and weekend hours for outreach events help account for holidays and other time off, and will provide the member with sufficient opportunity to make up missed hours.

MEMBER ROLE/DESCRIPTOIN OF DUTIES:

Erie Family Health Center’s Lending Hands for Life Program offers high-quality HIV primary care to over 360 patients living with HIV. Our program has experienced growth in the past year, adding 67 new patients to the program in 2016. The addition of a NHC member is crucial for on-going support and expansion of programming. The activities of the Lending Hands for Life NHC member align closely with many National Health Corps performance measures. Specifically, the health education activities (medication and appointment adherence counseling, HIV 101, nutrition and exercise education, and PrEP education to high-risk individuals) fall within the following parameters of the NHC’s performance measures: Health Education, Nutrition and Physical Education activities. The NHC member will also support Access to Care by assisting Erie patients with applying to insurance and attending external Health and awareness events to promote Erie’s services.


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PROGRAM, PROJECT, OR INITIATIVE NAME

MEMBER ACTIVITIES AND PURPOSE OF SERVICE

MEMBER OUTPUTS NHC PERFORMANCE MEASURE(S) AND ALIGNMENT WITH NHC MISSION THIS ACTIVITY FALLS UNDER (if any).

Community Outreach and Education (25%)

Conduct targeted outreach and education within the community to raise awareness regarding HIV/AIDS prevention and screening.

Use existing outreach lists to schedule, coordinate

and facilitate educational workshops with

community members.

Research new community agencies to reach out to

for educational workshops.

Implement pre/posttest evaluation of curriculum.

Document outreach and education in centralized

database.

Partner with other NHC Chicago Erie members to

teach sexual education classes in classrooms at

schools and community organizations.

Design workshops and presentations that use

appropriate and inclusive language and health

literacy to educate the community on different

health topics.

Member will facilitate presentations to at least 150 community members through a minimum of 4 venues. Member will facilitate classroom presentations to 50 students in at least 2 Chicago Public Schools. Member will provide health education materials to 100 community members through a minimum of 3 health fairs.

Health Education

The member position activities follows the requirements related to supplementation, duplication or displacement of staff as outlined in 45 CFR §2540.100 (e) – (f). No other employee, volunteer or intern at the site has the same tasks as the member. The members in this position will not be conducting AmeriCorps prohibited activities as outlined in 45 CFR §2520.65. To ensure this, the host-site supervisor will monitor the member’s activities via a shared Microsoft Outlook calendar. The members in this position will receive no more training than 20 percent of the aggregate of the total member service hours as outlined in requirements of 45 CFR §2520.50. This, too, will be monitored via the shared Microsoft Outlook calendar. The member position description activities do not put members at risk for exceeding the limitations on allowable fundraising activity as outlined in requirements of 45 CFR §§ 2520.40-45.


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Develop quarterly health topics to address on LHL Program bulletin boards.

Select topic for bulletin board in collaboration with

LHL Program Manager.

Design and create bulletin board.

Bulletin board should be planned and changed quarterly, at minimum.

While a valuable activity that achieves the NHC objective of providing health education, the member will not report any performance measures for this activity because it does not involve direct interaction with patients.

Rapid HIV testing and counseling (5%)

Administer Rapid HIV tests using Insti® HIV Rapid Antibody Test - simple finger prick method and conduct pre and post-test counseling with clinic walk-in patients and community members. • Complete Rapid HIV Test competency training.

• Complete pre- and post-test counseling training and

practicum through MATEC.

• Document rapid HIV testing in EMR.

Member will administer a minimum of 10 rapid HIV tests on-site.

Member will complete rapid HIV testing to 10 participants at a minimum of 2 health fairs.

Health Education

Health Care Service Enrollment

and Scheduling

Patient Support Groups and Classes (15%)

Collaborate with other members of the Lending Hands for Life team to coordinate and facilitate LHL Consumer Advisory Council (CAC).

Recruit CAC members to participate in bimonthly

meetings.

Work with LHL Program Manager to create a

meeting agenda for each CAC meeting.

Remind CAC members of upcoming meetings.

Send out meeting minutes to members within one

week of completed CAC meeting.

Assist LHL Program Manager in implementing

changes agreed upon in CAC.

Member will co-facilitate 4 Consumer Advisory Councils.

Health Education

Health Care Service

Enrollment and Scheduling


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Collaborate with other members of the Lending Hands for Life team to coordinate and facilitate LHL’s three monthly Patient Support Group Meetings.

Assist LHL Medical Case Managers with reminder

calls for monthly support groups.

Collaborate with LHL Team to teach sessions on

health topics at monthly support groups (ex.

colorectal cancer screening, cervical cancer

screening, stress management, healthy

relationships, etc.).

Member will provide education during at least 4 LHL support groups to a total of at least 20 participants.

Health Education

Health Care Service


Coordinate nutritional education and counseling for LHL patients.

Attend and complete Cooking Matters training.

Recruit patients for spring Cooking Matters course.

Assist patients in scheduling 1on1 nutritional

counseling appointments with Vital Bridges dietitian.

Member will recruit and provide education to 10 participants through Cooking Matters or other nutritional programming.

Health Education

Health Care Service


Clinical Quality Initiatives (5%)

Conduct quality improvement and evaluation measures on patient health outcomes related to screening completion rates, access to care and health outcomes for HIV, STI and Hep C programs.

Distribute and collect patient satisfaction surveys.

Attend monthly interdisciplinary team Clinical

Quality Improvement (CQI) meetings.

Conduct targeted outreach to patients needing the

flu vaccine

Conduct targeted outreach to patients missing

services

Member will attend a minimum of 10 Continuous Quality Improvement team meetings. Member will collaborate with clinical liaison to complete targeted flu outreach reaching 80 program participants. Member will collaborate with LHL Team to complete targeted

Health Care Service


Primary Health Care Service

Use


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outreach for missing services follow-up, reaching 20 program participants. Member will complete 1 annual quality improvement project in conjunction with program team.

Appointment and medication adherence counseling (30%)

Provide medication and appointment adherence counseling to HIV+ and high-risk HIV- patients.

Assist patients with scheduling medical

appointments and lab appointments.

Call scheduled LHL patients and remind them of

appointments 7 days prior and 1 day prior to their

appointments. Assist in rescheduling if needed.

Provide 1on1 HIV medication adherence counseling

to patients identified during case conference as

needing medication adherence counseling.

Provide 1on1 PrEP medication adherence counseling

to patients identified during case conference as

needing medication adherence counseling.

Accompany clients to referral appointments as

needed.

Participate in Chicago PrEP Working Group

meetings, and other coalition meetings as assigned.

Member will contact 10-20 patients per week to assist with appointment scheduling. Member will complete 3 patient follow-ups per week after completed appointments. Member will provide appointment linkage, resource management and care planning services. Member will attend a minimum of 4 coalition meetings.

Deliver Information about

Health Insurance and Health

Care Access


and Scheduling

Preventative Health Care

Service Use

Benefits enrollment (20%)

Enroll patients in ADAP and pharmaceutical manufacturer assistance programs for HIV+, HCV+, and high-risk HIV- patients.

Determine which patients are eligible for program.

Member will complete at least 20 applications for ADAP or other benefits programs

Deliver Information about

Health Insurance and Health

Care Access


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Assist patients with completion of application.

Ensure patient receives medication in a timely

manner.

Complete administrative tasks associated with the

program.

Prescription Medication

Assistance Program (PMAP)

and/or Other Health Benefit

Screening and Enrollment


and Scheduling

Promote the services of Erie Family Health Center city wide at Health Fair and other community-oriented events and serve as a navigator for health insurance enrollment for the agency and their site:

Participate and complete ACA State and Federal

trainings.

Screen and process patient information and perform

navigation duties with patients to obtain health

insurance.

Participate in health fair/outreach events

coordinated by the Patient and Support Services

Coordinator.

Members will participate in at least 3 agency-wide health fairs and events during their service term. The official open enrollment period will be determined.

Health Insurance Screening and

Enrollment Assistance

SITE ORIENTATION AND TRAINING Erie has over 10 years of experience hosting AmeriCorps members. During this time we have created formal and informal processes for onsite supervision and ongoing mentorship.

The member will attend Erie’s orientation prior to or 1-2 weeks after the scheduled start date. Erie orientation is coordinated through

Erie’s Human Resources department and gives new employees, volunteers, and AmeriCorps members an overview of the health center

and its policies and procedures.

The member will participate in Erie’s Bus Tour Day. AmeriCorps Members visit all Erie sites and visit with program staff to learn more

about Erie resources.

The member will meet with their direct supervisor (Bridget Magner, LHL Manager) on their start date to receive a tour of the Humboldt

Park clinic, be introduced to staff, be oriented to member’s space, review work schedule, and have any questions answered.

Member will be provided Erie’s Standard of Conduct and Dress Policy prior to start date.


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Member will be provided with an Outreach Volunteer Binder (created by previous member) on first day. This will orient member to

position and key roles.

The member and their direct supervisor will meet on a weekly basis for a one-hour formal meeting to review member work plan, goals,

and next steps. Frequency and length of meeting will be determined by member and supervisor on a weekly basis.

The member will meet individually with each team member in their first week at Erie to become familiar with team members, their

positions, and the LHL program.

The member will participate in program case conferences beginning their first week of service, which will aid in in introducing the

member to the program providers and clients.

The member will be scheduled for Electronic Medical Record training within the first 2 weeks of service.

The member will shadow a program provider for one clinic session within the first 2 weeks of service to get an understanding of clinic

flow and provider appointments.

The member will meet with key personnel within the first 3 weeks of service to learn more about Erie’s various resources and services.

The member will shadow the on-site dietitian (contracted through Vital Bridges) in the first month of service.

The member will be registered by their direct supervisor for relevant MATEC trainings during the first 3 months of service. These include

but are not limited to: LGBT Cultural Competency, HIV Core Seminar, “Ready, Set, PrEP!”

MEMBER BENEFITS The member in this position will receive from the NHC program the following benefits: 1. Living Allowance in the amount of $12,630.00:

a. The living allowance is taxable, and taxes will be deducted directly from the living allowance. b. The living allowance is not a wage. It is intended to provide for expenses a member incurs while actively serving and is not linked to

the number of hours a member serves. A member who completes his/her term of service early or will receive the portion of the living allowance that would be provided for that period of participation under the program’s living allowance distribution policy (a member who leaves in the first week (or first ½) of a pay period receives ½ a stipend; a member who leaves early in the second week (or second ½) of a pay period receives a full stipend). Members who end their service early will not be eligible for the remaining amount of their living allowance, either in “lump sum” or incremental payments. A member may not receive a living allowance if they are suspended by the program.

2. Health Insurance. If a full-time member is not currently covered by a health insurance program or loses coverage due to participation in the Program, they are eligible to receive limited health insurance through the program where they serve. Insurance coverage for full-time members begins after mandatory documentation is received and processed. Member insurance coverage does not cover family members


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and dependents.

3. Child Care: Child care subsidy, paid directly to the child care provider by a CNCS benefits administrator, GAP Solutions, is available to members who qualify. GAP Solutions distributes this allowance evenly over the term of service on a monthly basis. Members are responsible for locating their own child care providers. The amount of the child care subsidy that the member may be eligible for varies by state and may not cover the full cost of child care.

4. Education Award. Upon successful completion of the member’s term of service, the member may be eligible to receive an education award from the National Service Trust. For successful completion of a full-time term (minimum of 1,700 hours), the member will receive a $5,815 Education Award. The member understands that he/she may not receive more than the amount equal to the total value of two education awards for full-time service from the National Service Trust, regardless of the stream of service in which the member serves.

5. Loan Forbearance Interest: If the member has received forbearance on a qualified student loan during the term of service, and the member

successfully completes the term of service, the National Service Trust will repay a portion or all of the interest that accrued on the loan during the term of service. After a member is enrolled in e-grants by the Program Director, they may use the CNCS web-based system to apply for loan forbearance. The NHC is not responsible for following through with private lenders.

MINIMUM NHC MEMBER QUALIFICATIONS In order to be eligible to serve in this position and in the NHC Program, a person must meet the following requirements: 1. Must be at least 18 years of age by the time training begins;

2. Must be a United States citizen or National or have a permanent resident visa; 3. Must have a high school diploma or an equivalency certificate (or agree to obtain a high school diploma or its equivalent before using an

education award) and must not have dropped out of elementary or secondary school in order to enroll as an AmeriCorps member (unless enrolled in an institution of higher education on an ability to benefit basis and is considered eligible for funds under section 484 of the Higher Education Act of 1965, 20 U.S.C. 1091), or who has been determined through an independent assessment conducted by the Program to be incapable of obtaining a high school diploma or its equivalent;

4. Must have complied with all CNCS required criminal history checks including 1) a State Criminal Registry Check of the CNCS designated

repository in both the state in which the program operates and the state in which the member resided at the time they applied to the program; 2) a nationwide fingerprint based FBI background check; and 3) a Department of Justice National Sex Offender Registry Check. The member understands that if the results of the required criminal history checks reveal that they are subject to a state sex offender


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registration requirement and/or have been convicted of homicide (1st, 2nd or 3rd degree) they will be ineligible to serve in the Program. The member also understands they will have the opportunity to review and dispute the findings from the criminal history check.

5. Must submit valid forms of documentation to prove date of birth and citizenship/naturalization/resident alien status and must have a

valid government issued photo identification;

6. Must disclose any history of having been released from another AmeriCorps program; failure to do so will render one ineligible to receive the education award;

7. Must submit evidence that they successfully completed any previous AmeriCorps terms, if applicable; 8. Must furnish all other documentation deemed appropriate by the program and host service site.

SITE MEMBER QUALIFICATIONS Please describe the traits that will help a member succeed in this position (e.g. outgoing, analytical, patient, good with children). The member will need to possess the following traits:

Ability to adjust to a changing environment

Organization

Creativity

Self-starter

Friendliness

Patience

Please list the skills and/or experience that will help a member succeed in this position (e.g. customer service, language skills). The member will need to possess the following skills:

Spanish-speaking skills.

Public speaking skills.

Cultural competency skills.

Microsoft Office skills: Microsoft Excel, Microsoft Word, Microsoft Outlook.

Organizational skills to keep track of attendance, pre and post test data information, reminder calls.

Ability to work effectively with Erie/NHC member team and colleagues.

EVALUATION AND REPORTING


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All NHC member will be given written performance review by both their host site supervisor and NHC Program Director at the mid-term and end of their term of serve. These performance reviews will be, based on the member’s performance at their host site and their participation in National Health Corps responsibilities such as member trainings, committees and group service projects. If a member disagrees with any aspect of their performance review, they can indicate that on the review and they may appeal to the Program Director in writing, according to the grievance procedure. NHC members will be evaluated according to the following criteria:

a. Whether the member has satisfactorily completed service assignments, tasks or projects;

b. Whether the participant has met any other performance criteria which has been clearly communicated both orally and in writing at the beginning of the term of service;

c. The member’s ability to establish and maintain positive interpersonal relationships and whether they participated in NHC activities;

d. Whether the participant has completed or is on track to complete the required number of hours outlined in their member contract to

complete their term of service.

EMPLOYMENT STATUS OF AMERICORPS MEMBERS IN THIS POSITION For guidance related to the employment status of AmeriCorps members please refer to the below link: http://www.nationalservice.gov/documents/main-menu/2015/frequently-referenced-resources-about-employment-status-americorps-members

AMERICORPS BRANDING AND MESSAGING For guidance on AmeriCorps branding and messaging, please refer to the below link: http://www.nationalservice.gov/documents/americorps-state-and-national/2015/americorps-branding-and-messaging-guidance

NHC PROGRAM DIRECTOR AND SITE SUPERVISOR INFORMATION Caitlin Stack Program Director, National Health Corps Chicago Public Health Institute of Metropolitan Chicago [email protected] (p): (312)629-2988 ext. 118 (c): (312)543-1645 (f): (312)629-5251 Bridget Magner

http://www.nationalservice.gov/documents/main-menu/2015/frequently-referenced-resources-about-employment-status-americorps-members

http://www.nationalservice.gov/documents/main-menu/2015/frequently-referenced-resources-about-employment-status-americorps-members

http://www.nationalservice.gov/documents/americorps-state-and-national/2015/americorps-branding-and-messaging-guidance

mailto:[email protected]


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LHL Program Manager, Erie Family Health Center [email protected] (p): 312-432-7352

SIGNATURES By signing below, you acknowledge that you have read and understand the contents of this position description

Host Site Supervisor Full Name (Print): Host Site Supervisor Signature: Date: AmeriCorps NHC Member Full Name (Print as listed on formal documentation): AmeriCorps NHC Member Signature: Date:

By signing below, you acknowledge that this position description was finalized/approved by the NHC Operating Site Director:

NHC Operating Site Director Full Name (Print): Caitlin Stack NHC Operating Site Director Signature: Date:

mailto:[email protected]

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